Hotel Novotel Luxembourg Kirchberg 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.4/5 9.516 opiniones

Hotel aprobado por ALLSAFE

Mensaje de información

Novotel Luxembourg Kirchberg
Ver en un mapa
+ 22 Servicios

Extras del hotel

  • Acceso gratuito a Internet WIFI. Espacio de trabajo ergonómico. Televisor LCD

  • Restaurante con especialidades de cocina informal moderna y dos terrazas al aire libre

  • Etiqueta ALLSAFE de Bureau Veritas

  • Diez versátiles espacios de reuniones para eventos de éxito

  • A 20 minutos a pie y 10 minutos en tranvía del centro de Luxemburgo

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Localización del hotel

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Fax: (+352)438658

Registro a partir de 15h00

Salida hasta 12h00

  • BUSSES AT THE TRAIN STATION:  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG:  T1 PHILHARMONIE

  • En avión

    LUXEMBOURG FINDEL A 7 km /4,35 millas

  • En coche

    EXIT 8 - KIRCHBERG A 3 km /1,86 millas

  • En tren

    LUXEMBOURG-VILLE A 5 km /3,11 millas

GPS:49.620998, 6.146072

Empresas

  • ARCELOR-MITTAL 3.0 km / 1.86 mi
  • BEI 1.0 km / 0.62 mi
  • BNP PARIBAS GROUP 2.0 km / 1.24 mi
  • CHAMBER OF COMMERCE 1.0 km / 0.0 mi
  • CLEARSTREAM 2.5 km / 1.55 mi
  • COMMERZBANK 2.5 km / 1.55 mi
  • COUR DE JUSTICE 0.5 km / 0.31 mi
  • COUR DES COMPTES 0.5 km / 0.31 mi
  • CRP HENRI TUDOR 1.5 km / 0.93 mi
  • DEUTSCHE BANK 2.0 km / 1.24 mi
  • EUROCONTROL 0.8 km / 0.5 mi
  • EUROPEAN COMMISSION 0.5 km / 0.31 mi
  • EUROPEAN PARLIAMENT 0.5 km / 0.31 mi
  • NATO/NAMSA 15.0 km / 9.32 mi
  • RTL 3.0 km / 1.86 mi
  • UBS 2.0 km / 1.24 mi
  • VODAFONE 2.5 km / 1.55 mi

Servicios hoteleros

Registro a partir de - Salida hasta

Resumen
  • Aparcamiento
  • Restaurante
  • Hotel accesible en silla de ruedas
  • Bienestar
  • Aire acondicionado
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión

N BISTRO

En el N'Bistro, nuestros chefs cocinan platos caseros cada temporada para servirlos en un ambiente agradable con un servicio impecable. En verano, disfrute del almuerzo o la cena en la terraza soleada.

Tus reuniones y eventos

Meeting@Novotel, reuniones con garantía de éxito. La red Novotel pone sus servicios a su disposición para ayudarle a preparar reuniones del tipo que sea y asegurarle que todo sale tal y como espera.Los años de experiencia nos han concedido el conocimiento y el dominio necesarios en la organización de reuniones.

Descripciones y configuraciones de las salas

salas de reuniones

De 1 a 300 

participantes

Configuración no disponible para estos criterios
  • ¿No estás seguro de la capacidad que necesitas para tu evento?

  • ¿Este hotel no es adecuado para tu evento?

    Busca otro hotel
  • Convierta diferentes unidades de medida para facilitar la organización de sus eventos.

  • Pantalla

  • Papelógrafo

  • Equipo de audio y vídeo

  • Atril

  • Acceso WiFi

  • Salas de apoyo

  • Proyector de techo

  • Linea de alta velocidad

  • Sala de reunión con aire acon

Para la organización de tu reunión, el hotel está a tu entera disposición para confirmarte la disponibilidad de estos equipamientos y servicios.

Nuestros alojamientos

Disfrute de nuestra amplia suite Executive: 1 cama kingsize (180 x 210 cm), sofá cama para 2 personas, cafetera Nespresso, baño con bañera y ducha, bata y zapatillas y minibar gratuito.

Valoraciones de
Novotel Luxembourg Kirchberg de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL 4.4/5

9.516 opiniones

Valoración de TripAdvisor 4.0/5

1.238 opiniones

2021 Certificado de excelencia de TripAdvisor
Certificado de excelencia 2021

Amabilidad y profesionalidad

Nota de clientes de Avis 5.0/5

Augusto D. Familias - 05/11/2021 Comentarios confirmados ALL

Desde la llegada al hotel, en recepción amables, profesionales. Haciéndote sentir cómodo. En el desayuno , muy amables y cooperativos. Soy miembro de Accor y volveré al Novotel de Kirchberg, siempre que tenga ocasión. Enhorabuena a todo el personal

Dear Augusto, We are glad to receive such a positive review! I am really sorry I am unable to reply to you in our language, and therefore, am answering in English, please accept my apologies for any inconvenience. It is a pleasure to know that you enjoyed your time with us and we looked after you well. I will be sure to share this feedback with our team who work hard to ensure your comfort and satisfaction. Thank you for letting us know that you would visit us again. It would be a pleasure to welcome you back on another occasion. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Estancia agradables y buena ubicacion

Nota de clientes de Avis 4.5/5

Antonia Negocios - 29/10/2021 Comentarios confirmados ALL

Muy satisfactoria

Dear Antonia, Regrettably, I am not able to write in Spanish, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. It means a lot to us to know that you enjoyed your time at our hotel and appreciated our convenient location. It would be a pleasure to welcome you back. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Extraordinario hotel

Nota de clientes de Avis 5.0/5

Carlos A. B. P. Familias - 05/10/2021 Comentarios confirmados ALL

Sumamente amables, la habitación muy cómoda, el servicio de restaurante fenomenal, toda una experiencia agradable para mi familia.

Dear Carlos Alberto, Regrettably, I am not able to write in Spanish, however, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. First, I would like to thank you for such a positive review. We are delighted to hear that you and your family enjoyed your stay with us. The comfort and well-being of our guests are of the utmost importance to us, and we are delighted that you were pleased with your accommodation. It is with great pleasure that I have shared your review with the Novotel Team and congratulated them on their efforts. We look forward to welcoming you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Todo muy bueno, con un buen descanso

Nota de clientes de Avis 5.0/5

Ecarlos Familias - 16/08/2021 Comentarios confirmados ALL

Nos sentimos muy bien, responde a las expectativas

Dear Ecarlos, Although I cannot communicate in your language, I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience. It is a delight to read that you felt well during your stay at Novotel Luxembourg Kirchberg. With pleasure, I will share your kind feedback with all our team so they are aware of their contribution in ensuring you had an enjoyable experience. We look forward to welcoming you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Todo según lo esperado, sin ningún tipo de problema

Nota de clientes de Avis 5.0/5

Hugo Negocios - 13/06/2021 Comentarios confirmados ALL

Gestiones fáciles y sencillas, habitación correcta, personal amable…

Dear Hugo, Although I cannot communicate in your language, I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience. Thank you for mentioning the friendliness of our team and the comfort of your bedroom, we work hard to make every stay an enjoyable one. Rest assured I will share your feedback with all the team and I will congratulate them. It is very rewarding, so thank you again. We hope to welcome you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Las habitaciones están viejas

Nota de clientes de Avis 2.0/5

R Negocios - 31/05/2021 Comentarios confirmados ALL

Un Novotel de 4 estrellas no puede tener cabinas duchas de plástico y con defectos. Moqueta vieja. No me gustó y no creo que aloje otra vez ahín

Dear Guest, Regrettably, I am not able to write in your language. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I have taken your comment into account and I would like to apologize as your experience did not meet your expectations. Please know that we are currently working on a renovation project. I also have shared your feedback with the Novotel Team and in particular with our Maintenance Manager so he can take care of the mentioned points. Concerning the welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your ALL Loyalty card. If you agree with this offer, you can contact me directly at the following email address: H1… Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Pasable nada más.

Nota de clientes de Avis 3.0/5

Anónimo Negocios - 23/05/2021 Comentarios confirmados ALL

Cuando llegué la limpieza de la habitación no era buena, especialmente del baño. El café del desayuno no puede beberse.

Dear Guest, First of all, I would like to thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I would like to express my apologies, as your experience did not meet your expectation. I have shared your feedback with all the team and particularly with our Housekeeping Manager so she can take appropriate measures. Regarding our check-in experience, I am sorry if it was not clear. Indeed, a bank guarantee has been requested. This guarantee is equal to your amount of your reservation plus a specific amount allowing you to put extra charges on your bedroom. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We hope to welcome you again for a much more enjoyable stay. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com
Nota de clientes de Avis 1.5/5

Anónimo Negocios - 17/01/2021 Comentarios confirmados ALL

Poca predisposición del personal a ayudar. Pedí unos platos limpios y que me calentaran unos macarrones que compré en el supermercado de al lado, y no me quisieron calentar la comida en el microondas. En la mayoría de hoteles en los que me hospedo, incluso me facilitan un microondas en la habitación. Simplemente quieren que use su room service, extremadamente caro, y de poca calidad.

Dear Guest, Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience I would like to thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. I have well noted your feedback regarding your request to reheat your food. Please know that due to the sanitary situation, we cannot accept to bring outside food into the kitchen. Indeed, we have to apply a strict cleaning protocol for all food entering the kitchen. Regarding your welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your Le Club AccorHotels Card. If you agree with this offer, you can contact me directly at the following email address: H1… We truly value all feedback from our guests, because it gives us the opportunity to constantly improve the quality of our services; thank you for sharing it. I take this opportunity to wish you, on behalf of the team and myself, a year fully load with happiness. Despite this, we do hope we can welcome you back to Novotel Luxembourg Kirchberg for a much more enjoyable stay in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accor.com

Muy contento

Nota de clientes de Avis 5.0/5

Sesar En solitario - 28/11/2020 Comentarios confirmados ALL

El hotel te hace sentir desde el primer momento seguro con todas las reglas de seguridad covid. El personal de 10, simpaticos y agradables te hacen olvidar el momento que estamos pasando. Room service para desayuno, comida y cena con un menu bien variado. Recomiendo este hotel

Dear Sesar, Thank you for taking the time to share your opinion regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. I am glad to hear that you enjoyed so much about your stay at our hotel and appreciate your recognition of our team's excellent service which is very rewarding. Rest assured that I will share your kind feedback with all the Novotel Team and that I will congratulate them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcoming you back soon. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Genial atención

Nota de clientes de Avis 4.5/5

Hugo Negocios - 25/10/2020 Comentarios confirmados ALL

Acogida amable, habitación espaciosa e impecable.

Dear Hugo, Although I cannot communicate in your language, I would like to thank you for such a positive review, so I will be answering in English and hope this is not too much of an inconvenience. I am pleased to read that your bedroom were ideal for your requirements and that you appreciated our warm welcome. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. We look forward to welcoming you again. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Con muy buenas medidas de prevención

Nota de clientes de Avis 5.0/5

Carlos Negocios - 15/09/2020 Comentarios confirmados ALL

Muy buena atención e instalaciones adecuadas para preservar la salud.

Dear Carlos. Thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience. I'm glad that you had a pleasant experience. The safety and well-being of our guests are of the utmost importance to us, and we are delighted that you were pleased with the procedures we have implemented. I was pleased to read that you appreciated the service delivered by our team and I will be sure to share your positive review with them so that they are aware of their contribution in ensuring you had an enjoyable stay. We look forward to welcoming you back in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com
Nota de clientes de Avis 2.0/5

Anónimo Negocios - 23/07/2020 Comentarios confirmados ALL

No entiendo qeu no se limpiara la habitación diariamente ni tampoco qeu no hubiera carta de desayuno.

Dear Guest, Thank you for answering our satisfaction survey. Regrettably, I am not able to write in Spanish. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I’m pleased to read that you appreciated the friendliness of our breakfast team. With pleasure, I have shared your feedback with all the Novotel Team and particularly with our F&B Manager so he can congratulate his team. Please know that due to the current sanitary situation, we are unable to offer cleaning service. In fact, in order to protect yourself and our employees, we propose a change of room instead. Breakfast has also been adapted in order to follow the “safe to serve” certification label’s recommendation. Concerning your welcome drink, I would like to apologize for this oversight. We would like to offer you 600 points on your Le Club AccorHotels Card. If you agree with this offer, you can contact me directly at the following email address: H1… We do really care regarding the feedback of our clients, because it gives us the opportunity to improve continually the quality of our services, so thank you again for sharing it. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Excelente ubicación, muy buena atención del personal.

Nota de clientes de Avis 4.0/5

Rubén Negocios - 15/02/2020 Comentarios confirmados ALL

El hotel está perfectamente ubicado para cualquiera que deba alojarse en la zona de Kirchberg. El hotel está en buen estado y decorado con gusto si bien de forma un tanto impersonal. Las habitaciones son muy grandes, tranquilas y tienen todo lo necesario. La cama es muy cómoda, el desayuno es excelente, con mucha variedad, y el acceso gratuito a Internet es rápido y funciona a la primera. El personal es atento y profesional. Por otro lado, nada de esto resultó ser una agradable sorpresa, sino más bien lo esperado por lo que pagas, ya que el precio es más bien alto. Recomiendo reservarlo con tiempo y buscar promociones.

Dear Ruben, First of all, I would like to thank you for sharing your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience I was pleased to read that our location and high standards were ideal for your requirements. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. I will not hesitate in passing your kind comments about our breakfast buffet on to our restaurant team which will inspire us to continue with our efforts. I look forward to welcoming you back in the future to Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Buena ubicación. Acceso con transporte público

Nota de clientes de Avis 4.5/5

Beatriz Negocios - 15/02/2020 Comentarios confirmados ALL

Habitación agradable y buen desayuno.

Dear Beatriz, Thank you for taking the time to respond to our customer satisfaction survey. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering in English. Please accept my apologies for any inconvenience. I was pleased to read that you enjoyed your stay and that everything met your expectations. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back, Beatriz, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Buen alojamiento a precios correctos para Luxemburgo

Nota de clientes de Avis 5.0/5

Antxón Parejas - 06/01/2020 Comentarios confirmados ALL

Situado en el barrio "europeo" y muy bien comunicado con los transportes públicos con toda la ciudad. Tiene la calidad de la cadena y resulta cómodo y limpio.

Dear Antxón, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Regrettably, I am not able to write in Spanish. However, I would like to respond to you and am therefore answering to you in English. Please accept my apologies for any inconvenience I was pleased to read that our location and high standards were ideal for your requirements. I will be sure to share your positive review with all our team so that they are aware of their contribution in ensuring you had an enjoyable stay. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We look forward to welcoming you back in the future at Novotel Luxembourg Kirchberg. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Muy correcto el hotel a excepción de la recepción que fue muy decepcionante.

Nota de Tripadvisor 3.0/5

julitafg63 En familia - 19/12/2019 Valoración certificada de TripAdvisor

La puntuación en general podría haber sido excepcional sino fuera por la poca profesionalidad de una recepcionista y su respuesta. El hotel es bastante cómodo y muy bien comunicado, las habitaciones muy confortables.

Dear Julita, First of all, I would like to thank you for taking the time to share your opinion regarding your stay. Regrettably, I am not able to write in Spanish. However, I would like to reply to you and am therefore responding in English. Please accept my apologies for any inconvenience. I was pleased to read that you appreciated the comfort of your bedroom. Nevertheless, I was deeply sorry for your experience which does not reflect our standard of quality. I have shared your feedback with our Front Office Manager and she took the appropriate measures to prevent the future occurrence. Once again, please accept my apologies. If you have the chance to come back to Luxembourg, we really hope you will give us the opportunity to better serve you. Best wishes for the Holiday Season. Sincerely, Marine Petitprez Customer Relationship Manager

Muy correcto, salvo una recepcionista muy poco profesional

Nota de clientes de Avis 3.0/5

Julia Familias - 18/12/2019 Comentarios confirmados ALL

Muy correcto, bien situado el hotel, muy cómoda la habitación. Solo hemos tenido un inconveniente en la confirmación de reserva se decía que la habitación tenía cafetera, al no tenerla lo dijimos en recepción y la recepcionista, la misma que nos atendió a la llegada nos dijo que no correspondía, le enseñamos el.mail con esa confirmación y nos dijo que no sabía español y que era su palabra contra la mía y que si tenía algún problema escribieramos un mail a su superior. Se ha escrito dicho correo y nos han contestado disculpándose y diciendo que había un error en la traducción, todo eso lo puedo entender y lo comprendo pero la actitud de la recepcionista no. Sinceramente lo de menos es la cafetera y sabiendo el error menos todavía pero lo que me molesta es la poca profesionalidad de la recepcionista y el trato recibido por ella. Por todo lo demás muy correcto el hotel.

Dear Julia, First of all, thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. I am really sorry I am unable to reply to you in your language, and therefore, am answering in English, I extend my apologies for any inconvenience. I was pleased to read that you appreciated the comfort of your bedroom and our location. Regarding your experience, please accept my apologies. Thanks to your feedback, the translation has been changed. Please know that following your email, your feedback has been shared with our Front Office Manager in order to prevent future occurrence. Once again, please accept my apologies. If you have the chance to come back to Luxembourg, please contact me at the following email address : h1…; so I can personnaly take care of your future bookings. All the Novotel Team wishes you a Happy Holiday Season. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Excelente hotel

Nota de clientes de Avis 5.0/5

Salvador Negocios - 04/12/2019 Comentarios confirmados ALL

El hotel tiene excelente ubicación. Sus instalaciones y el desayuno son de calidad superior.

Dear Salvador, First of all, I would like to thank you for taking the time to share your opinion with us regarding your stay at Novotel Luxembourg Kirchberg. Although I cannot communicate in Spanish, I would like to thank you for posting this review, so I will be answering in English; I hope this is not too much of an inconvenience. I am pleased to see your overall positive rating and above all to share it with our team. Your complete satisfaction is our team’s top priority. I am grateful for your kind remarks about the location and comfort of our hotel. It is also a pleasure to know that you appreciated our delicious breakfast buffet. We look forward to welcoming you back, Salvador, in the future. Sincerely, Jérôme Lefèvre Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com www.accorhotels.com

Sin agua caliente

Nota de Tripadvisor 2.0/5

Z2747REraulr De negocios - 04/10/2017 Valoración certificada de TripAdvisor

Un hotel de esta supuesta calidad (4 estrellas) y precio, no puede estar un día sin agua caliente. Inaceptable. No ofrecieron ninguna solución alternativa ni compensación alguna por su nefasto servicio y atención al cliente.

Calidad asequible

Nota de Tripadvisor 5.0/5

NonoRodriguez En familia - 18/08/2015 Valoración certificada de TripAdvisor

Hotel verdaderamente cuatro estrellas. No está en el centro pero es fácil llegar. Zona del Parlamento muy tranquila. Desayuno completo y muy bueno.El personal era muy atento. Las habitaciones amplias.

Dear Client, Thank you for taking the time to share your experience regarding your stay at Novotel Luxembourg Kirchberg. I am sorry I do not speak nor write your language, therefore I am answering you in English, I am sorry for the inconvenience. I was delighted to read that you enjoyed your stay and that you appreciated our breakfast offer. I was pleased to acknowledge that you found the room spacious and the staff friendly. Please know that I have shared your notation with the team, so they are aware of their contribution in helping to satisfy you and to meet your expectations. Feedback from our clients is really important to us, so thank you again Dear Client, for sharing your experience. We look forward to welcoming you again Dear Client at Novotel Luxembourg Kirchberg. Sincerely,

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