Hotel - Mercure Avignon Centre Palais des Papes Hotel
Mercure Hotel Mercure Hotel

Mercure Avignon Centre Palais des Papes Hotel

4.0/5 1,057 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Kayaking  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00 - 14:00 / 19:00 - 22:00
    • Opening hours : Week-end 12:00 - 14:00 / 19:00 - 22:00
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AUCHAN LE PONTET8 km / 5 mi EXPANSIA12 km / 7.46 mi GRAVURE D'AZUR13 km / 8.08 mi MCCORMICK8 km / 4.97 mi NESTLE POLYESTER7 km / 4.35 mi SAINT GOBAIN6 km / 3.73 mi SEPR10 km / 6.25 mi
CAMPBELL7 km / 4.35 mi GEODIS CALBERSON7 km / 4.35 mi LAFARGES PLATRES6 km / 3.73 mi NATUREX7.5 km / 4.66 mi OWENS CORNING25 km / 15.54 mi SANOFI12 km / 7.46 mi SITE NUCLEAIRE MARCOULE28 km / 17.4 mi

Congress centre

PALAIS DES CONGRES0.1 km / 0.06 mi

Exhibition centre

PARC DES EXPOSITIONS7 km / 4.38 mi

Our rooms

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

  • 86 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 7 family rooms
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 3,003 reviews

Our guest reviews for
Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,057 reviews
Anonymous Business - 23/01/2020 Confirmed reviews ALL
« Well located. »

Good in general. No remarks.

Sk Families - 18/12/2019 Confirmed reviews ALL
« Decent hotel convenient location »

Conveniently situated in the town centre and minutes walk from pape de palais! Easy food options nearby

Robert R. Couples - 21/11/2019 Confirmed reviews ALL
« great location »

pleasant time in a very good location

Anonymous Couples - 20/11/2019 Confirmed reviews ALL
« The staff members were good, the room was fairly comfortable. »

The hotel was well located. The staff members were helpful. The comforter on the bed was hot and there were no other options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry that it was to hot with the comforter ont he bed if you come back you can perhaps ask at the reception just a cover and a sheets Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, All the staff of the reception Mercure Avignon Centre Palais des Papes h1…

Nunzio Couples - 09/11/2019 Confirmed reviews ALL
« Good location but room and bath need updating. »

Breakfast and staff were wonderful but room needs to be updated along with bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nunzio We thank you for taking the time to share your experience at the Mercure Palais des Papes. We are sorry to hear that you were not fully satisfied by your experience this is why we apologize. We are however glad to hear that you enjoyed the breakfast and found our staff wonderful. We will not hesitate to share your comments with all of the Mercure Palais des Papes team. Your feedback is very important to us as it gives us the chance to improve. Therefore rest assured that everything you mentioned is being looked at. Again we thank you for taking the time to write this comment and we hope to have the opportunity to give you a fully satisfactory experience in the near future. Sincerely, L'Equipe du Mercure Palais des Papes**** h1… 04 90 80 93 02

Jiri Couples - 28/10/2019 Confirmed reviews ALL
« Great hotel in convenient location »

Very nice and spacious room. Convenient location to all Avignon sights. Friendly and helpful multilingual staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JIRI M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Ni…

Jun Couples - 24/10/2019 Confirmed reviews ALL
« Good location, perfect service and clean environment. »

The hotel is located in the heart of AVIGNON. We have the best view from the window. The room is very clean and comfortable with good decoration. The staff provide us good service. Good impression in our holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie RIOUS La reception Mercure Avignon Centre Palais des Papes h1…

Federico J. Families - 23/10/2019 Confirmed reviews ALL
« Great Location, but problems with electricity and air conditioning. »

The hotel has a great location, rooms are nice, breakfast is very good, however, they decided to shut down the AC at a time when it was still hot and they did not want to turn it back on. The hotel provided a small fan and we had electrical problems in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FEDERICO J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Avignon Centre Palais des Papes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in the time the air condition is stopped because now the degrees in the night is cold .The Electrical problems are resolved now sorry with the inconvenience We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious RECEPTION Mercure Avignon Centre Palais des Papes h1…

R Solo - 15/10/2019 Confirmed reviews ALL
« Dated hotel and not well managed »

Hotel requires an overhaul, room not very clean. Lack amenities too. Location is excellent but that’s the only positive thing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear : Thank you for taking the time to tell us about your experience at the mercure palasi des papes . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the mercure palais des papes , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie Rious La reception Mercure Avignon Centre Palais des Papes h1…

James B. Friends - 14/10/2019 Confirmed reviews ALL
« Limited wheelchair accessibility »

The room was decently sized, but many parts of it were not very wheelchair friendly. I was not able to access all parts of the room (especially the window with the nice view) in my wheelchair. There is no grab bar behind the toilet, only to the side, and the shower seat provided is VERY small and I did not feel very secure sitting in it. The elevator in the hotel is also very very tiny, and you can fit at most 1 wheelchair and 2 standing people. Otherwise the hotel was very good – staff was courteous/helpful and the facilities were clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We thank you for taking the time to leave a comment following your experience at the Mercure Palais des Papes. We are sorry to hear that you found the wheelchair accessibility limited this is why we apologize. We took note of all your comments, your feedback is very important to us as it gives us the opportunity to improve our service. For your information refurbishing work is programmed on all of our rooms equipped for people with reduced mobility to ensure compliance with the standards. Again we appologize that you had difficullties during your stay. We are however glad to hear that you enjoyed the staff and that you found the facilities clean. Again we thank you for this comment and we hope to have the opportunity to give you a fully satisfactory experience in the future. Nicolas Premier Responsable hébergement Ni…

Anonymous Couples - 13/10/2019 Confirmed reviews ALL
« Small room lacking character and light. »

Staff were friendly

David N. Couples - 13/10/2019 Confirmed reviews ALL
« convenient and centrally located »

2 nights stay with plenty of good food around. Price reasonable and space adequate.

Anonymous Couples - 02/10/2019 Confirmed reviews ALL
« Good location »

Difficult to park and find hotel due to event taking place in city, would have been nice to be pre-warned of this. Reception staff helpful and friendly. Rooms are a bit tired, dents and scratches on everything, towels need replacing. I would expect glasses not plastic cups in rooms and a Nespresso machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, We thank you for taking the time to share your experience following your stay at the Mercure Palais des Papes. We are sorry to hear that your experience did not meet your expectations this is why we apologize. We are sorry to hear that you had trouble finding the parking due to an event taking place in the city. Regarding the rooms we are taking note of all your comments, your feedback is very important to us as it gives us the opportunity to improve our service. For your information our hotel as Privilege rooms that may suit you better there are bigger and equipped with a Nespresso machine. Again we thank you for taking the time to share your experience and we hope to have the opportunity to serve you better in the near future. Kind Regards, Nicolas Premier Responsable hébergement Ni…

Marc Couples - 01/10/2019 Confirmed reviews ALL
« Perfect stay! »

The location is one of the best possible in Avignon. Very nice hotel indeed. But the most important asset, is the staff in general! We are busy travelers, and do visit quite some hotels all over Europe and the U.S. It is seldom seen, to encounter such kind, friendly and professional staff! Special kudos to Stephanie who helped us out when we wanted to stay a night longer than planned! She even took the time and effort to deduct our rewards points from the hotel bill. She’s the best! Many thanks, Marc and Sonja

Anonymous Friends - 27/09/2019 Confirmed reviews ALL
« Great position in the city »

Staff at the desk was very good as we had a problem with A/C on our room they give us another room dealing very professionally

Jackie Couples - 20/09/2019 Confirmed reviews ALL
« Great location! »

The hotel is in a great location for the city center. Surrounded by lots of close by restaurants and tourist spots it was a good choice. The bed, towels, linen, shower soap, all very good. Breakfast was excellent! The gym had 3 treadmills but no strength equipment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes Ni…

Anonymous Couples - 12/09/2019 Confirmed reviews ALL
« Excellent accommodation, friendly and helpful staff , perfect position »

The hotel is perfectly situated to tour the area ( particularly on foot). The staff throughout the hotel were welcoming, very friendly and helpful. The bedroom was clean and fresh, well presented and comfortable. Excellent breakfast too!

Anonymous Couples - 08/09/2019 Confirmed reviews ALL
« Top »

Parfait !

Simone C. Couples - 04/09/2019 Confirmed reviews ALL
« Great hotel in super-central location »

Hotel super central, very easily accessible from parking.

Nathan Families - 31/08/2019 Confirmed reviews ALL
« Nice property »

Clean rooms and a great location. Staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATHAN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Rious Reception Mercure Avignon Centre Palais des Papes h1…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates