Hotel - Mercure Reggio Emilia Centro Astoria
Mercure Hotel Mercure Hotel

Mercure Reggio Emilia Centro Astoria

4.0/5 787 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
  • Boutiques/shopping  (Nearby)
    • Beauty salon
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 AM- 12:00 04:00AM- 24:00
    • Opening hours : Week-end 07:00 AM- 24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

Brevini Power Transmission5 km / 3 mi Consorzio Parmigiano Reggiano4 km / 2 mi LOMBARDINI MOTORS5 km / 3 mi MAX MARA FASHION3 km / 1 mi
Cantine Riunite Vini Locali10 km / 6 mi Interpump Group10 km / 6 mi Landi Renzo8 km / 4 mi Mariella Burani8 km / 4 mi

Exhibition centre

CENTRO FIERISTICO REGGIO E.5 km / 3 mi

Your meetings and events

Five meeting rooms can hold conventions and events for up to 200 people, some with natural light, modern AV technology and free wireless Internet access.The hotel staff are on hand to create tailor-made offers in accordance with customer requirements. A simultaneous interpreting and video-conferencing service is available on request and for a fee.

Mercure Reggio Emilia Centro Astoria Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AZZURRA 15 m2 3 m 0 0 8 0 8
ROSA 15 m2 3 m 0 0 8 0 8
SPECCHI 40 m2 3 m 20 0 16 0 0
PALME 150 m2 3 m 80 35 35 35 90
TRICOLORE 300 m2 3 m 200 70 70 70 0
    • Flipchart
    • Audio and video equipment
    • Screen
    • Videoconferencing
    • Podium
    • Lectern
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Syndicate rooms
    • Video equipment
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

108 sleek and elegantly-designed rooms (including 2 suites) spread over 7 floors, 2 of which are reserved for non-smokers. All are perfectly soundproofed with air conditioning, LCD TV with multimedia services, free WIFI, minibar and complimentary items.One child under 16 can stay for free in the room with his or her parents.Connecting rooms and rooms for people with reduced mobility are also available.

  • 107 rooms
  • 61 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.4/5 ALL Rating 972 reviews

Our guest reviews for
Mercure Reggio Emilia Centro Astoria

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 787 reviews
Lucian Business - 22/11/2019 Confirmed reviews ALL
« Felt welcome »

I feel welcome every time I return to this hotel. Check in went smooth, the manager came to help me personally. Everyone at the restaurant and bar are very friendly. The only reason I did not give the maximum score this time is that the room was not that great. The hotel was really fully booked so I had to take whatever was left. Will definitely check with them again next time in Reggio Emilia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I., We are very sorry that the room did not meet your expectations. We hope to do better next time! Thank you again for sharing your experience, and we wish you a nice evening. Sincerely, Roberto Anceschi General Manager

- Business - 31/10/2019 Confirmed reviews ALL
« Bad support before the event, but good service on site »

This booking was made in the context of a group reservation. The support for the group booking was really bad: no flexibility, too early booking deadline (4 months before the event), no reply to request, no possibility to book more rooms than initially estimated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Catherine G. Couples - 08/10/2019 Confirmed reviews ALL
« Very pleasant experience »

We enjoyed our stay. Our room was very nice and comfortable. It was reasonably priced. We had food in the restaurant which was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Catherine G., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Anonymous Business - 03/10/2019 Confirmed reviews ALL
« Disappointing »

I was given a smoking room first. When I complained I was given an accessible one. The hotel is in total decay not worth half of the rating shown

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Jason L. Business - 25/09/2019 Confirmed reviews ALL
« Pleasant »

Friendly & helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason L., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Manolis K. Couples - 21/09/2019 Confirmed reviews ALL
« Get away »

From arrival to departure the team was superb, the receptionist gave us the best treatment and welcoming experience, any questions were answered immediately with no problem. A reason why we always chose Astoria Mercure. Thank you and keep up the excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr k., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Anonymous Solo - 20/09/2019 Confirmed reviews ALL
« Excellent service »

Courtesy and hospitality of personnel. Very nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Adrien S. Families - 19/09/2019 Confirmed reviews ALL
« Very pleasant »

Thanks to the staff with the upgrade, the gift and their advices, we had a very pleasant time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Stefan Couples - 19/09/2019 Confirmed reviews ALL
« Not worth a Mercure Hotel (anymore) »

The price was OK and considering that one could have even liked the old fashioned style of the hotel. But obvious maintenance deficits like damaged wardrobe doors or loose toilet seats are unacceptable and not the style I'm used to in other Accor Hotels. The night shift manager was very nice but his colleague of the day shift the next morning perfectly suited the antiquated character of the hotel. The only positive thing about her was that she spoke French.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur K., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Reggio Emilia Centro Astoria. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Roberto Anceschi General Manager

D.s. Families - 18/09/2019 Confirmed reviews ALL
« Overnight stay »

Pleasant surprised, loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Greg G. Business - 09/09/2019 Confirmed reviews ALL
« Good »

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Gregory G., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Anonymous Business - 07/09/2019 Confirmed reviews ALL
« C'era una volta »

I was very surprised to find this kind of hotel within the Accor family, was outdated and below the comfort I had expected from Mercure Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr v., Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roberto Anceschi General Manager

Angela J. Couples - 26/07/2019 Confirmed reviews ALL
« Very good value for money »

Adequate room, fine breakfast, good secure parking (payable) good staff. No tea making facilities in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs J., We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We inform you that tea/coffee making facilities are available in Superior rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Anonymous Business - 12/07/2019 Confirmed reviews ALL

Some of the decor in the hotel is a little tired. But the hotel was clean, the staff friendly and the food at breakfast and the in restaurant was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for choosing our Hotel and for taking the time to review your experience. Unless expressly specified by the Customer, the allocation of the rooms is random for this he had a smoking room. As the Hotel fully booked at the Reception it was not possible to change it. We hope, however, to be able to see it again soon and offer Sincerely Greta Coli Reservations Manager

Couples - 23/06/2019 TripAdvisor review
« Older hotel but great place to stay. »

We stayed one night in Reggio aemillia in June. The hotel is in a great location, with easy parking. The rooms are a little old but still very comfortable. First rate service and a very good buffet breakfast topped it off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer we thank you for the nice review and we inform you that, as every summer, the usual renovations will start soon! We look forward to seeing you again and wish you a good summer!

Chris P. Couples - 14/06/2019 Confirmed reviews ALL
« Helpful beyond the call of duty. »

We found the hotel difficult to locate from the car - the Mercure sign is not obvious and high up - but the room was good and the food fine. What set it apart, were the value at a weekend, and the service from reception, which was truly excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Christopher, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roberto Anceschi General Manager

Business - 09/06/2019 TripAdvisor review
« Very nice Mercure »

Nice welcome, nice room and very quiet . The hotel is in the center but not in the ZTL. The hotel style is very typical of Italian Mercure. I did not eat in the hotel you have plenty of restaurants around .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer thank you for the nice review and we are happy that your stay has met your expectations! We hope that the next time you stay with us you will want to try the Restaurant Officina Gastronomica which is located inside the Hotel, during the summer you can enjoy the beautiful summer expanse. We look forward to seeing you again and wish you a good summer!

Anonymous Business - 29/05/2019 Confirmed reviews ALL
« Great stay once again. »

I always enjoy staying at the Mercure in Reggio Emilia. My room was comfortable and as always the breakfast was very good! It is conveniently located and all staff are friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Sharon, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Loot K. W. Business - 23/04/2019 Confirmed reviews ALL
« Another great hospitality by Accor. »

Pleasant with a welcoming experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Loot Keong, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

Anonymous Couples - 31/03/2019 Confirmed reviews ALL
« locatio, location, location »

Pleasant, Breakfast staff was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Urs, We very much appreciate your comments regarding your stay at the Mercure Reggio Emilia Centro Astoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberto Anceschi General Manager

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