Hotel - Novotel Phuket Resort
Novotel Hotel Novotel Hotel

Novotel Phuket Resort Hotel

4.5/5 4,485 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions
  • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Phuket Resort Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SIAM B 96 m2 5 m 115 45 55 85 100
SIAM A 108 m2 5 m 115 45 55 85 100
SIAM C 108 m2 5 m 115 45 55 85 100
SIAM A+B+C 312 m2 5 m 350 120 0 255 300
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Audio and video equipment
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 ALL Rating 4,032 reviews

Our guest reviews for
Novotel Phuket Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,485 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Maksim Families - 22/02/2020 Confirmed reviews ALL
« Well located, friendly staff »

We had a spacious family room with an ocean view. There was enough space for 2 adults and 2 children. We loved the breakfast there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maksim A., Thank you very much for staying with us, and thank you for glorifying our resort with your wonderful feedback. It is a great pleasure that you had such a great stay and enjoyed the atmosphere of the resort as well as the quality of the breakfast prepared by our Chef. Your gracious comments and praises about our resort and the room have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do. We hope that we will have the opportunities to welcoming you and you family back o our resort again soon. Sincerely, Management Team

Jim S. Couples - 21/02/2020 Confirmed reviews ALL
« very pleasant stay and staff where so helpful. »

extremely pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim Henry S., Thank you very much for staying with us, and thank you for glorifying our services with your wonderful feedback. It was a real pleasure that our arrangements and services reached your expectation. We love reading too that you have enjoyed the genuine sense of hospitality from our staffs.Your praises comment have been shared with our associates and It's very motivating for the team and will help us in continuing to strive for excellence in everything we do. We hope that we will have the chance to welcoming you back again soon. Sincerely, Management Team

Jm1972 Families - 19/02/2020 Confirmed reviews ALL
« Nice resort with amazing view »

Positives -We received a warm welcome on arrival, we stayed in a pool access room which I would not hesitate to book again. Overall cleanliness of the resort and room was good. Lovely toiletries in the room. Milk out room attendant was very welcoming and helpful throughout our stay. Staff around the resort were friendly and attentive to guests. We took advantage of the happy hour at the pool bar which we enjoyed. Negatives - At breakfast a special order of vegetable noodles was requested, the noodles arrived but were cold, considering they were supposedly made fresh it was very strange and made me wonder if they were actually cooked fresh. Hotel did not appear to have enough towels especially hand towels. We often had to wait for towels until late in the afternoon. Liked the beach bag. Around the resort there was no evidence of management or who was leading the restaurant team or pool bar team. We had a few issues with our orders for food/drink being mixed up at the pool bar. We realised during our stay at pool bar that only one pizza can be cooked at a time. Perhaps a 2nd pizza oven could be purchased or guests advised that not all pizzas will be served at the same time. I had a near miss with a coconut that fell from a tree on the path to pool access rooms. We did report it as the tree was full of other coconuts that may fall and cause a nasty injury. As we left they had not been removed. The biggest negative is the sewage smell that come up from the Novotel beach end to the hotel. You can smell it at the pool and on our last day at the rooms with pool access. This is possibly what would put me off staying again. Does this only happen at certain time’s of the year?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy M., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. We are delighted that you had a great stay and enjoyed the atmosphere and cleanliness of the resort but most importantly, that you could have experienced the genuine sense of Hospitality from our staff especially Milk from room attendant. In addition we are also sorry regarding some experience did not meet expectations. Please accept our sincerely apologize for the discomfort you could have encountered. We will certainly address the level of services with the relevant training support.We very much appreciate your feedback and would like to take your comment to our concern for further improvement. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence.We do hope that we will have opportunities to welcome you back in the future again. Sincerely, Management Team

Drop S. Friends - 19/02/2020 Confirmed reviews ALL
« Good stay, except few things »

Good hotel, nice view, kindly staff. Was satisfied overall, but were problems with smell on corridor when exiting room. R/n 218. And our friends got cockroach at their bathroom on last day. If they pass that survey, they'd hit 1 rating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladislav V., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. We are delight that you enjoyed the atmosphere of the resort, our resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket, It’s a pleasure to know your overall experience was good but so sorry in regard of smell at corridor and cockroach issue on your last day. We very much appreciate your feedback and would like to take your comment raise to our concern for further improvement. We are looking forward to seeing you and your friends back to our warm resort again. Sincerely, Management Team

Hazel Couples - 19/02/2020 Confirmed reviews ALL

There are cockroaches in bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Han Lin P., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. We are so sorry regarding your experience did not meet expectations. Please accept our sincerely apologize for the discomfort you could have encountered. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence. We really appreciate your feedback and we do hope that we will have a chance to welcome you back in the future again. Sincerely, Management Team

Nitin Couples - 16/02/2020 Confirmed reviews ALL
« Well organised »

Nice experience but rooms were not made as per the pricing .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nitin B., Thank you for taking the time to share your experience at the Novotel Phuket Resort. It’s a pleasure to know your overall experience was good but so sorry in regard of room and breakfast did not meet your expectation. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to welcome you back to our warm resort again Sincerely, Management Team

Gagan S. Couples - 12/02/2020 Confirmed reviews ALL
« Spoiled Stay | Wastage of Money »

Hi, We stayed here for 2.5 days and found this place very awful. In our deluxe Room AC is not cooling have complaint 10 times...changed room too but AC is not as cool as it should. Have stayed in a krabi for 4 days n AC in room is supercool Novetel should learn from them how AC is supposed to work. While we have gone for sightseeing and put "Do Not Disturb" tag outside our room as we don't want housekeeping to clean room still they have entered and cleaned our room. Ordered Paneer Butter Masala 2 times n there was no Paneer in dish..Thanks to Chef for charging us for paneer n giving us only boiled vegetables in tomato curry ( Baby corn, Borocolli nd Carrots).... I think we deserve better services for the amount we paid anyways. Thanks Novetel

David S. Solo - 10/02/2020 Confirmed reviews ALL
« Return trip to Phuket »

I decided to return to the Novotel Resort having had a pleasant stay last October. This stay met my expectations. The staff were friendly and efficient as I expected. Noting was too much trouble and I felt like a welcomoed guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Christopher S., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again. Sincerely, Management Team

Ng K. M. Business - 09/02/2020 Confirmed reviews ALL
« bad experience »

air conditioning is really bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kai m. Ng, Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. We are so sorry regarding your experience did not meet expectations. Please accept our sincerely apologize for the discomfort you have encountered concerning air-conditioner did not work properly. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence. We really appreciate your feedback and we do hope that we will have the opportunities to welcome you back in the future again. Sincerely, Management Team

Nadia Families - 07/02/2020 Confirmed reviews ALL
« Good stay »

Very friendly helpful staff, breakfast very busy but good, kids pool was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia B., Thank you for taking the time to share your prestigious experience at the Novotel Phuket Resort. We are delighted that you had such a great stay and enjoyed the facilities of the Resort, as well as the quality of the breakfast prepared by our Chef, but most importantly, that you could have experienced the genuine sense of Hospitality from our staffs. We pride ourselves of being a resort that creates very special moments for our guests and it is always great to know that we succeeded as intended. We hope that we will have the chance to welcoming you back again soon. Sincerely, Management Team

Anonymous Families - 05/02/2020 Confirmed reviews ALL
« Good location »

Very late check in We called up the reservation and asked them by what time to come. They advised by 1:00 We came around 1:30 and after making complete payment they advised by 2:00 will give us the room keys. From 2:00 till 3:00 we went to the counter asking them by when can we get the keys and they never gave us any proper reply. Finally as we were so tired we went to the restaurant for lunch and they gave us the keys at 3:10. Not worth to spend so much money for the day and we get the rooms late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nitin J., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. It’s a pleasure to know your overall experience was good but so sorry regarding your arrival experience did not meet expectations. Please accept our sincerely apologize for the discomfort you could have encountered, We will certainly address the level of services with the relevant training support. Please rest assured that we are taking the appropriate measures to improve and prevent future occurrence. We really appreciate your feedback and we do hope that we will have a chance to welcome you back in the future Sincerely, Management Team

Gary H. Families - 05/02/2020 Confirmed reviews ALL
« BEST FAMILY HOLIDAY EVER! »

This was by far our best family holiday. And the Novotel hotel was a main part of this reason. The staff were friendly and very attentive with good personalities and friendly smiles. The room was great and serviced regularly, the pools were clean and warm and the food was very good both for breakfast and for the variety of dinners. I would highly recommend to anyone to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary H., Thank you immensely for taking the time to share your experience during stay at the Novotel Phuket resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your loyalty and hope we could have the opportunities to welcome you back again. Sincerely , Management Team

Anonymous Couples - 03/02/2020 Confirmed reviews ALL
« Well located »

Great view, comfortable stay, very good room. Food could have been better. Not much option in food for tourists from India.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharada Prasanna P., Thank you for taking the time to share your prestigious experience at the Novotel Phuket Resort. We are delighted that you had such a great stay and enjoyed the atmosphere as well as room configuration but so sorry in regard variety of food especially Indian food did not meet your expectation. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to seeing you and your family back to our warm resort again Sincerely, Management Team

Sue Families - 02/02/2020 Confirmed reviews ALL
« Good stay »

Great location, a short walk to the beach and a convenience store. Enjoyed the pool. There are certain public area which are worn but the room was spacious and comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sueann G., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. It’s a pleasure to know you had a great stay and enjoyed the atmosphere of the resort especially hotel location which perfectly located in the center area, facing one of the most beautiful beach. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to seeing you and your family back to our warm resort again. Sincerely, Management Team

L. Couples - 02/02/2020 Confirmed reviews ALL
« Good location, quiet and walking distance to busy Patong beach »

Relaxing experience, enjoyed the breakfast, ocean view from our room is great, hotel staff are friendly and helpful, only that the spa needs upgrading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shan Lai L., Thank you very much for taking the time to write your review on your recent stay with us at Novotel Phuket Resort We are delighted that you had such a great stay and enjoyed the atmosphere of the Resort, the quality of the breakfast prepared by our Chef, but most importantly, that you could have experienced the genuine sense of hospitality from our staffs. We pride ourselves of being a resort that creates very special moments for our guests and it is always great to know that we succeeded as intended.We very much appreciate your feedback regarding Spa and would like to take your comment to our concern for further improvement. In addition ,We want to extend our sincerest apologies concerning you missed to enjoy our welcome drink upon arrival. We hope to have opportunities to resolve this to your benefit on your next visit at Novotel Phuket Resort again. Sincerely, Management Team

Brennan Couples - 31/01/2020 Confirmed reviews ALL
« Beautiful View Resort »

The Novotel Phuket Resort is a luxurious property with an amazing view! From the moment we arrived, we fell in love with this property! The lobby and view took our breath away! We were greeted at check in with a refreshing tea and wet cloths. Classy! The rooms are gorgeous and nicely appointed, and we had a great view from our balcony too! Location is on the edge of the noise and craziness of Patong. Perfect! They offer shuttle service to the core of the downtown area very close to Bangla Road. The breakfast offered was beyond amazing. There were so many different types of ethnic cuisine offered, we marveled at the skill of the chefs to be able to have so many offerings! All delicious! Thank you for an amazing stay. Our only regret was that we weren't able to stay longer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brennan James D., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. The resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket, and close by its vibrant street with restaurants, bars, boutiques. It is a great pleasure that you had such a great stay and enjoyed the atmosphere of the resort as well as the quality of the breakfast prepared by our Chef. We pride ourselves of being a resort that creates very special moments for our guests and it is always great to know that we succeeded as intended. Your gracious comments and praises about our resort and have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do. We hope that we will have the opportunities to welcoming you back again soon. Sincerely, Management Team

Ashish M. Families - 29/01/2020 Confirmed reviews ALL
« Average stay »

Our room was not alloted to us until 3:30pm despite the check in time being 2pm Room was not cleaned until 4pm on 24Jan 2020 despite specific request in the morning Towels are not fully clean Average food at restaurant including breakfast Service quality and guest experience is average 3 star hotel level

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashish m., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. I am sorry that your experience did not meet your expectations, please accept our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Charlotte Couples - 29/01/2020 Confirmed reviews ALL
« Good stay »

Very very nice staff, nice and clean breakfast buffet, However the hotel and rooms seems a bit "worn out". We experienced unfortunately loud guests at bedtime several times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte K., Thank you for taking the time to tell us about your experience at the Novotel Phuket Resort. It was a real pleasure that our arrangements and services reached your expectation and happy to see how much you enjoyed your stay and quality of breakfast prepared by our chef. We are so sorry regarding the room condition did not meet expectations. We very much appreciate your feedback and would like to take your comment to our concern for further improvement. We are looking forward to seeing you back to our warm resort again. Sincerely, Management Team

Anshul K. Couples - 29/01/2020 Confirmed reviews ALL
« Well located »

Its well located near to Patong beach. Had a Good stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anshul k., We are delighted that you have enjoyed a relaxing moment at Novotel Phuket Resort. The resort is indeed perfectly located in the center area, facing one of the most beautiful beach in Phuket. It is a great pleasure that our services arrangements reached your expectation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that we will have the opportunities to welcoming you back again soon. Sincerely, Management Team

K.s R. K. Families - 29/01/2020 Confirmed reviews ALL
« well located »

THE PROPERTY LOCATION IS VERY NICE AND THE ATMOSPHERE WAS VERY RELAXING AND FREE FROM POLUTION.BEACH ACCESS IS ALSO GOOD,STAFF VERY POLITE AND HELPFULL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanumilli Sri R., We are delighted that you had a great stay and enjoyed the atmosphere and cleanliness of the Resort but most importantly, that you could have experienced the genuine sense of hospitality from our staff. Your gracious comments and praises about our resort and the room have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do. We hope that we will have the chance to welcoming you back again soon. Sincerely, Management Team

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