Novotel Phuket Resort

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Novotel Phuket Resort 4 stars

Customer review rating (ALL Rating) 4.2/5 71 reviews

ALLSAFE approved hotel

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Hotel extras

  • Gorgeous three-tier pool with sea view

  • Ideal location minutes from the beach

  • Free WiFi throughout the hotel

  • Convenient free shuttle bus to the centre

  • Pamper yourself and your kids with our unique food and beverage MyKids and MyGlass package.

Hotel location

Novotel Phuket Resort

282 Phrabaramee Rd, PATONG, KATHU
83150 PHUKET





  • By plane

    PHUKET INTL At 32km / 20 miles - Shuttle paying

GPS:7.907879, 98.297639

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Phuket Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  71 reviews

TripAdvisor Rating  4.5/5  4,623 reviews

Excellent experience

Customer review rating 5.0/5

F. Y. Couples - Confirmed reviews ALL

The ocean view room has an amazing view It’s not the largest hotel room, but if’s definitely cozy The Hotel is very well located next to the supermarket and the service and everything was very good

Good view

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL


Well located

Customer review rating 3.5/5

A K. Families - Confirmed reviews ALL

Overall good stay, after two long years living the lockdown life finally we are back in Thailand Pool attendants ( three male staff members ) all three are credit to hotel. They are helpful always available to assist with any request Spa therapists also very good Housekeeping polite and kind but Reception team could improve. Sometimes staff struggle to understand . At beginning it was disappointing that my booking request for specific rooms was not fulfilled. I have booked 4 rooms for three weeks guarantied stay however, when questioned this issue with room allocation I was told that level 3 building which was my preference is not available- not in order. Two days letter new guests checked in the same building same rooms. Also I was told at reception that manager would contact me to discuss this matter - unfortunately never happened . I'm return guest who stayed at Novotel resort many times Restaurant staff was also kind and helpful but frightened to remind guests re All Safe procedures in place as many guest would be coming for breakfast without following procedures re safety gloves or even masks at buffet therefore I felt uncomfortable and even mentioned it to the team member in charge who acknowledged but did nothing so no improvements during my entire stay.

Good stay

Customer review rating 4.5/5

Andi H. Couples - Confirmed reviews ALL

Very beautiful view from the hotel, staff is extremely friendly and always ready to help, room is spacious

Worst experience

Customer review rating 0.5/5

Shreyans J. Couples - Confirmed reviews ALL

Ac not working Staff behaviour not good No customer relationship


Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

experiance excellent...Location very nice


Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great service, friendly staff, good food and facilities. Rooms were fresh, clean and in good condition. Great views of Patong Beach and good location. It was just the relaxing holiday I was craving!

Customer review rating 4.0/5

Manish S. Families - Confirmed reviews ALL

Stay was good but food was really bad at the restaurant. We ordered vegetarian meals and despite repeated reminders we got sea food in our plate. Pls make sure this doesn’t happen in future with vegetarian guests. Rest was all good.

Nice place with a beautiful view and very supportive staff

Customer review rating 4.5/5

Eftal Friends - Confirmed reviews ALL

I am very happy with my experience, hotel is amazing, clean, nice view. Staff was extremely supportive and nice.

unbeatable service

Customer review rating 4.5/5

Joan, C. R. Families - Confirmed reviews ALL

again we shall come back again.

Beautiful view from apartment

Customer review rating 4.0/5

Yan Friends - Confirmed reviews ALL

Everything was okay. But will be better if you refresh hotel area and apertmens (socets, doors and locks, air conditioner is noisy). This is little things, but spoil the impression.


Customer review rating 5.0/5

Dr D. D. Couples - Confirmed reviews ALL

Hospitality praiseable

Perfect getaway location

Customer review rating 5.0/5

Ian H. Couples - Confirmed reviews ALL

Super staff, facilities are clean and well maintained and rooms are large

Perfect Oasis

Customer review rating 5.0/5

Paul S. (. Solo - Confirmed reviews ALL

After staying in 'downtown' Patong Beach for a while I needed somewhere quiter, more peaceful and more personal. All of these requirements were satisfied with my move to the Novotel.

Customer review rating 4.0/5

Steve Solo - Confirmed reviews ALL

good value, no major complaints.

Unfriendly staff with bad english skills

Customer review rating 1.0/5

Dim Friends - Confirmed reviews ALL

Hotel room had a very good view and that was the only thing that we liked. Staff was very unprepared with very bad english skills. Communication with them was close to impossible. We had several problems with our neighbors (3 nights in a row there was a party in the room next to us) and the hotel staff did NOTHING. Phone in the room wasn`t working, so I went in 3 o`clock at night to inform them....It was told to us that they are indians and they are like that (which I found very rasist!!!). Also we paid for breakfast, but our flight back home was late at night, so we asked couple of times if there is a way to switch it with a dinner for our last evening.First of all we were lied all the time that "the manager" is in a meeting, then came a lady,that we are pretty sure that she wasn`t the manager,but posing as one, only to inform us that she will ask THE MANAGER and will inform us later... that never happend. On our last day we asked one more time... the answer was simply "no way".We wasn`t offered to have a breakfast package eather. We weren`t reimbursed for the troubles that we had all the time and the staff was very rude. Also the food in the restaurant is terrible and really pricey.

Perfect location close to beach and Patong

Customer review rating 4.5/5

K. V. H. Couples - Confirmed reviews ALL

We had a great time with very friendly and helpful staff. The location is just a few minutes away from downtown Patong but is in quiet area at the beach. The rooms is spacious and clean. You get great views of teh Andaman Sea Many choice at the breakfast.

Around Phuket

TripAdvisor rating 5.0/5

Lontoo TripAdvisor review

Good quality resort with big rooms. Rooms were clean and there were extra accessories available for pool (slippers etc). Staff was very kind and helpful.There was a regular shuttle connection between the resort and Patong central.

Dear Lontoo Thank you for your valuable review. We are happy to read that you liked our hotel location and also enjoyed the the room. We shall be looking forward for your next visit. Warm regards

some troubles

TripAdvisor rating 4.0/5

BOULLAY Solo travel - TripAdvisor review

I have had some problemes with my room's phone, and it's not the first time. It was out of order during my last days. There is no curtain around the bath-tub, so, water follows down on the ground. It's impossible to stop air conditioned In the room. It was too cold and very uncomfortable.

Excelent stay. Should have been longer.

TripAdvisor rating 5.0/5

fcgermano Families - TripAdvisor review

Great hotel ans localization. Near to the patong beach, but far enough to not have any problems for sleeping. Great room with magnificient view, awesome breakfast and pools. I would totally recommend.

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