Novotel Swan Valley Vines Resort Hotel 4 stars

Customer review rating 4.3/5 9,804 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Swan Valley Vines Resort
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+ 25 Services

Hotel extras

  • Airy contemporary rooms, WiFi, Movies on Demand.

  • Two 18-hole championship golf courses

  • Squash courts, fitness centre, yoga and pilate sessions

  • Lavish breakfast buffet, à la carte dining in Muscat's Restaurant

  • Ideal wedding venues with natural light including outdoor pavilion.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • PERTHPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Golf
  • Tennis
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Swan Valley Vines Resort

Verdelho Drive
Not applicable
Not applicable
6069
the vines
australia

Tel: +61892973000

Fax: (+61)8/92973333

Check-in from 14h00

Check out up to 10h00

  • NOVOTEL VINES SWAN VALLEY :  Gt Northern High West Swan Road

  • By plane

    PERTH At 25km / 15.54 miles - Shuttle paying

  • By car

    GREAT NORTHERN At 3km / 1.88 miles

  • By train

    GUILDFORD At 12km / 7.5 miles

  • By train

    MIDLAND At 15km / 9.38 miles

GPS :-31.766073, 116.00593

Companies

  • CHEESE FACTORY 7.0 km / 4.38 mi
  • HOUGHTONS WINERY 14.0 km / 8.75 mi
  • SANDALFORD WINERY 11.0 km / 6.88 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

meeting rooms

From 1 to 260 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Meeting room

  • Screen

  • Video camera

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Slide projector

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Resort Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 33 / 355 sq ft
  • Views: Garden View, Courtyard View *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron

Resort Room 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Views: Pool side, Golf view, Garden View, Courtyard View *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
Rooms

Our restaurants and bars

GREENSIDE CAFÉ

Type of cuisine: Cafe

Greenside is open everyday of the week from first light situated next to the putting green. Perfect for a pre or post golf game bite to eat or cold drink. Offering light snacks sucj as freshly made gourmet sandwiches, pastries, beverages and coffee

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS RESTAURANT

Type of cuisine: Regional

Due to Government restrictions Muscats Dinner is Closed for the foreseeable future. Muscats Restaurant features a relaxed dining experience with a superb menu to suit your tastes designed by our team of chefs using locally sourced fresh produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MUSCATS BAR

Non contractual photo

Due to the Global crisis and following Government advice Muscats Bar is closed . Our relaxed lounge bar offers an extensive wine and cocktail list. Perfect for pre-dinner drink or a relaxing after dinner liqueur. Live music every Saturday night.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINES CAFE AND BAR

Non contractual photo

The Vines Café and Bar offers a lovely menu offering Lunch and Dinner, with an extensive beverage list including several local and international tap beers. They also specialise in quality barista made coffees and leaf teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Swan Valley Vines Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

9,804 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,110 reviews

Very enjoyable

Customer review rating 4.3/5

John S. Families - 18/09/2020 Confirmed reviews ALL

Had difficulty finding the room to which we were allocated, was not told that it was on the first floor. After finding room stay was very enjoyable.

Friendly staff, brilliant facilities

Customer review rating 4.3/5

Tony W. Couples - 18/09/2020 Confirmed reviews ALL

Very relaxing, great service

Disappointing Experience

Customer review rating 4.3/5

Darren Friends - 14/09/2020 Confirmed reviews ALL

I've stayed at The Vines many times, so was disappointed with my experience this time. I was not advised when I rang to make the booking that The Vines was also being used for quarantine purposes. This would not have concerned me, apart from the observations I made during my stay. Whilst walking to our room there was a huge group walking past that brushed against us. Saw them exercising and not observing physical distancing. We were located in a room next door to them, as well as above, our own outdoor area was sectioned off indicating the room would normally be used for quarantine purposes too. I felt very uncomfortable and if I'd have realised this, would not have booked. Raising concerns with one of the staff, they advised all quarantine were within WA only, however our next door guest, had just arrived from Scotland. The receptionist was also as blasé about the experience, saying they'd been using the hotel since March and nothing to be concerned about. This normalisation of the situation concerns me. I don't doubt these guests may be COVID free, but to have paying guests in the same area, using the same rooms, walking past each other in corridors is not acceptable - not when I book a quiet, relaxing get away. We are members of Accor, and can now understand why they advise the hotel is not available.

Customer review rating 4.3/5

Anonymous Business - 11/09/2020 Confirmed reviews ALL

Poor breakfast options between 6-8am. Staff started closing bar at 8.50pm with a reasonable number (>15) still there.

Dear Brad, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have forwarded your review to the Food and Beverage Manager to follow up. We appreciate AFGRI supporting the Resort and hate to see feedback like this from such good customers. Please do not hesitate to contact the Duty Manager on shift should you ever have any issues. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

2 Nights Stay

Customer review rating 4.3/5

Wayne C. Couples - 11/09/2020 Confirmed reviews ALL

Stayed 2 night dined in cafe bar and was excellent food and service. Dont think I was given a discount for the meals in the cafe/bar.

Dear Wayne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great staff, super friendly.

Customer review rating 4.3/5

Walter Solo - 08/09/2020 Confirmed reviews ALL

Beautiful location , rooms very clean and hospitality staff very polite and welcoming.

Dear Walter, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Wonderful stay.

Customer review rating 4.3/5

Kerry Friends - 06/09/2020 Confirmed reviews ALL

Wherever we was on the premises the staff were friendly and greeted us with a smile and provided help generously. The Accor apartment was very clean and well maintained.

Dear Kerry, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Nice surroundings and ambiance. Clean and spacious rooms.

Customer review rating 4.3/5

Anonymous Friends - 01/09/2020 Confirmed reviews ALL

Wedding guest.

Dear Heather, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Beautiful place, not comfortable with covid situation

Customer review rating 4.3/5

Wendy V. Couples - 25/08/2020 Confirmed reviews ALL

Hello The Novotel vines is a beautiful place, but we were very disappointed, I had booked this weekend away for my husbands birthday, on arrival we were put in a area with mostly FIFO isolated people around (pretty much the whole area) single men sitting in their roped off area, basically staring at us whilst we tried to find our room, we just didn't like the feel and called reception, who then put me on to the manager Lola who said we would have been notified on our booking re: isolation ppl being there, we hadn't had any notification of this, she said that she would move us, to a different area, we moved and the room was lovely ( if this was a covid/chevron room I really hope it was cleaned properly) we ordered room service which we received luke warm and in Styrofoam containers in a box, REALLY ! We went to dinner at Muscat's beautiful setting, luke warm food again, food was delicious but basically cold, I did mention this to the waitress, she said sorry about that !! we went out the next day but on return about 3:30pm our room hadn't been serviced, I phoned reception and the girl said Sorry but the cleaners must have forgotten, she said they had left for the day, I requested that we have clean towels because the shower wasn't draining and we used the towels etc to wipe the floor, she said she would get the late cleaner who starts around 5pm to bring some, we ordered room service again for Sat evening again luke warm, marinara dish pretty tasteless, and all again in Styrofoam containers ?? the coffee machine didn't work, I did tell the receptionist this on checkout, I ordered breakfast for Sunday (hubby's actual birthday) how disappointing, it was luke warm!! I don't normally complain but the weekend away was a surprise for my hubby, the staff are lovely, the place is beautiful BUT all the food was lukewarm, the shower didn't drain, which the room lady was aware of and reception. the coffee machine didn't work, the overall quarantining we should have been informed about this on booking, our room wasn't serviced forgotten !! Kind Regards Wendy

Dear Wendy, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

No signage on road to say where you are

Customer review rating 4.3/5

Marc Couples - 24/08/2020 Confirmed reviews ALL

Disappointed with staying around people in quarantine, and not being told before hand.

Dear Marc, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Comfortable bed

Customer review rating 4.3/5

Michael W. Business - 23/08/2020 Confirmed reviews ALL

Great rest

Dear Michael, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley
Customer review rating 4.3/5

Brett Business - 15/08/2020 Confirmed reviews ALL

I would like to be able to get breakfast earlier

Good stay staff were very helpful

Customer review rating 4.3/5

Martin W. Friends - 11/08/2020 Confirmed reviews ALL

It was very nice golf course was good. Restaurant was good. only no buffet breakfast but staff Brought are breakfast into the cafe and served us because we didn’t want to eat the room.

Nice feel to the grounds. Covid iso not a great look

Customer review rating 4.3/5

Anonymous Couples - 21/07/2020 Confirmed reviews ALL

Getting the feel for the vines for our upcoming wedding

Dear Monique, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Didn't stay due to COVID cases in place

Customer review rating 4.3/5

Peter &. L. Couples - 17/07/2020 Confirmed reviews ALL

Arrived at hotel excited at staying in ACCOR Vacation Club (AVC) apartment for 1 week. Unfortunately, I was not informed of the presence of COVID cases within AVC apartments. Due to health concerns we were unable to stay, so cancelled our stay forthwith. Staff at reception kindly informed AVC. We received a call from General Manager from AVC during our long trip home. She was very understanding and her response was very positive.

Dear Peter, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case the system fell short. I am glad the manager of Sebel was helpful on this occasion. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Great Staff and food.

Customer review rating 4.3/5

Craig B. Business - 16/07/2020 Confirmed reviews ALL

As above I had great experiences with staff and the food was consistently very good. Given I was in quarantine for 2 weeks this made it much easier to bear. The only negatives were 1. The wifi was extremely weak and not possible to stream of face time. 2. The TV in my room had program guides for channels that were not available for example 9 rush.

Dear Craig, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Good Stay

Customer review rating 4.3/5

Rob Families - 16/07/2020 Confirmed reviews ALL

stayed one night everything was good. all staff were very friendly and accommodating even to the extent of bringing a birthday muffin & coffee for my wife in the morning which was a nice surprise

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Disappointed.

Customer review rating 4.3/5

Maureen K. Families - 16/07/2020 Confirmed reviews ALL

A special treat, given room 221, view of tennis courts and sheds, between cov19 isolation workers. Not impressed with weathered look of entry to room and balcony . Not resort standard.

Dear Maureen, Thank you for taking the time to tell us about your experience at the Novotel Swan Valley Vines Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our apologies that you felt threatened by being near isolation rooms. I am unsure if you informed us of your concerns at the time? Please be advised that we have not had a positive case of Covid 19 during the 4 months we have been operating as a base for a large mining company. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Beautiful location, relaxing stay and great wildlife

Customer review rating 4.3/5

Sharlene Families - 15/07/2020 Confirmed reviews ALL

Well enjoyed stay with our views over the golf greens and plenty of places to enjoy a leisurely walk. Food very nice as always and the appartments lovely and clean! Plenty of friendly wildlife to enjoy too. Look forward to our next stay.

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Swan Valley Vines Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

Good stay

Customer review rating 4.3/5

Tim R. Families - 14/07/2020 Confirmed reviews ALL

Just would like to bring to your attention the following: My sister Maureen Kenworthy was given a voucher for her seventh to stay at the Vines. The room she was issued, was between 2 covid isolation stays. She had her Mum with her, who is 93. They did not go out on the balcony due to the covid stays. The view they had was not very wonderful (tennis courts & sheds). They should not of had their room in the covid isolation area & should of been informed of the covid stays. One day they did not get their room cleaned. Our room, the food & the staff were very good.

Dear Tim, Thank you for taking the time to share your feedback. I have replied to Maureen separately but please be aware we have had no positive Covid 19 cases reported at the hotel since we have been operating during the pandemic. I appreciate your feedback and hope you choose to return again in the future. Sincerely, Lola Ackley Rooms Division Manager Novotel Vines Resort Swan Valley

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