Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating 4.1/5 3,133 reviews

Mercure San Sebastián Monte Igueldo
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+ 25 Services

Hotel extras

  • In the best location in the city

  • EL TORREÓN restaurant for discovering authentic Basque cuisine

  • Stunning swimming pool between the sea and the mountains

  • New fully equipped fitness center (APRIL 2017)

  • Specialists in business meetings. We take care of all the details

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Boat excursions (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134
HSS00345
PASEO DEL FARO, 134
20008
san sebastian
spain

Tel: +34943210211

Fax: (+34)943/215028

Check-in from 14h00

Check out up to 12h00

  • IGUELDO :  16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62.5 miles

  • By plane

    MADRID BARAJAS At 300km / 187.5 miles

  • By plane

    SAN SEBASTIAN At 20km / 12.5 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2.5 miles

  • By train

    ESTACION DEL NORTE At 2km / 1.25 miles

GPS :43.321766, -2.009642

Congress centre

  • KURSAAL 3.0 km / 1.88 mi
Congress centre

Your meetings and events

In its 5 meeting rooms with panoramic views, natural light and WIFI access, the Hotel Mercure Monte Igueldo can accommodate meetings of up to 250 people.We can also help you organize the leisure activities that are important in making your meeting a success

meeting rooms

From 1 to 250 

attendees

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Flipchart

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Interior Single Room

  • Max. number of persons: 1
  • Area: From 21 / 226 sq ft
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (3 people)

Accessible room
  • Max. number of persons: 3
  • Area: From 35 / 377 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with sea view

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with view of the bay (2 people)

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: Panorama view, Bay view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room with views of the bay (3 people)

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Panorama view, Bay view, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with mountain view (2 people)

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

EL TORREON

Type of cuisine: Gourmet

The EL TORREON Restaurant is perfect for discovering Basque cuisine.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BELLE EPOQUE

Non contractual photo

Relax in the sophisticated atmosphere of our wine bistro bar, designed with a nod to the 1920s. Newly opened in 2017, the bar offers a select menu for lunch or light dinners.

KARRUSEL

Non contractual photo

This attractive new space was opened in 2015 in an idyllic location next to the 100-year-old vintage amusement park. Enjoy typical pintxos and a selection of fast food dishes in a modern space.

Our guest reviews for
Mercure San Sebastián Monte Igueldo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,133 reviews

tripadvisor

TripAdvisor Rating 3.5/5

357 reviews

Best view on San Sabastian

Customer review rating 4.1/5

Pascal M. Couples - 29/07/2020 Confirmed reviews ALL

Maybe due to Corona virus, but the service was below average. Breakfast went very difficult by filling in an incomplete list. Too much pastry’s and not enough fresh ( whole wheat or brown ) bread.

Good stay

Customer review rating 4.1/5

Anonymous Families - 29/07/2020 Confirmed reviews ALL

Happy with the experience and measures due to COVID-19

Great service lovely breakfast great room , maybe more shampoo conditioner toothbrush etc toiletries would be only suggestion

Customer review rating 4.1/5

Mia Couples - 28/07/2020 Confirmed reviews ALL

Loved staying here First time ever here perfect location to see the beauty of San Sebastián first

Customer review rating 4.1/5

Anonymous Couples - 28/07/2020 Confirmed reviews ALL

Unfortunately we were unable to stay at the hotel due to Convid-19 travel restrictions in Australia. Due to the deal we got we would only be able to get a credit to the same hotel but it would be unlikely we would go in the next couple of years. If we could have gotten credit to the hotel chain instead then we could have at least used a hotel here in Australia.

Dear Kristine, Following the policy set by Accor for hotels in Spain, customers who have booked a room in our hotel before 30 September 2020, inclusive, may modify their reservation for a later date without having to pay any modification fee (subject to availability and applicable rates and conditions) or by requesting a credit voucher for the full amount of the reservation value to be used at a future date in the same hotel. In addition, in accordance with applicable law, you are not entitled to get an immediate cash refund. After 12 months, you can request a refund if the voucher has not been used. You can find more information at www.all.accor.com The contact person to make a new reservation is Ion Insausti, Front Desk manager and the contact email is: co… Awaiting your news, best regards,

Unbeatable views of the bay

Customer review rating 4.1/5

Philippe A. Couples - 24/07/2020 Confirmed reviews ALL

Through no fault of accor hotels, the unfortunate Covid 19 restrictions somewhat spoiled the atmosphere in the hotel. Room was good, views fantastic, staff very friendly.

The only place to stay when in San Sebastián

Customer review rating 4.1/5

J. M. Couples - 18/07/2020 Confirmed reviews ALL

The views from the hotel give it an extra star in my opinion. Only criticism is the menu in the restaurant

Customer review rating 4.1/5

Jacky C. Couples - 23/03/2020 Confirmed reviews ALL

I haven’t stayed here!!! You closed the hotel because of the coronovirus situation, I have phoned 4 times to try and cancel and my husband was waiting for a callback which hasn’t happened!!! I am waiting for a refund??

Dear Jacky C., Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We simply want to inform you that we follow the guidelines set for all the Hotels. Sincerely,

Closed but they didn't bother to tell us

Customer review rating 4.1/5

Andrew W. Couples - 21/03/2020 Confirmed reviews ALL

We made a two night booking at the Mercure Mount Igueldo while we waited for a ferry from Bilbao back to the UK as it was one of the few hotels showing as open and taking bookings during the Coronavirus outbreak. When we turned up at the hotel we were met with a cleaner shouting through the glass doors that the hotel was closed. Walking round the back of the hotel we found a manager who confirmed this. In a fast evolving situation such as this, I would have expected them at least to have informed us promptly of their decision to close and possibly to have helped us find alternative accommodation at another Accor property, which we eventually did ourselves. Very poor handling of the situation exacerbated a few days later by an email from the manager saying that we were not entitled to a refund but could re-book later in the year. Hey guys, it was your decision to close - other Accor properties remained open. This was moot in any case as we had by that time cancelled our Amex payment. We would however appreciate the 4000 Accor points which we used for the booking re-credited to our account.

Dear Andrew W., Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor quality facilities

Customer review rating 4.1/5

Ms Couples - 03/03/2020 Confirmed reviews ALL

Second visit ten years apart. First experience was wonderful second like being in a cheap road hotel except for the views

Customer review rating 4.1/5

Amira Z. Couples - 24/02/2020 Confirmed reviews ALL

It was a nice stay, but the heating did not work in the room and it was very cold and the water in the bathroom was brown for 5 minutes. When we mentioned it in the morning when we checked out, we were'nt suggested any compensation. As a member i was disappointed.

Well located but the BED really in 2020 you should have a mutch better and soft Matelas seem like Plywood with 1 inch soft material from 1919

Customer review rating 4.1/5

Normand M. Business - 12/02/2020 Confirmed reviews ALL

People are fabulous, Location on the hill is fabulous.. But bed are impossible to have a good sleep for the price I think is time to improve it

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice room and great location. Free parking - NO! Incredibly expensive food.

Customer review rating 4.1/5

Martin Couples - 11/02/2020 Confirmed reviews ALL

Nice room and great location. There was no parking places when I arrived, yet we booked this hotel because FREE parking was offered. The food at the hotel was OK, but INCREDIBLY EXPENSIVE. We were quoted Euros 44 each for room service breakfast. This is ridiculous and a rip off. The front desk staff were friendly but the bar staff and waiting staff were unfriendly.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.1/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

Very good helpful staff throughout, lovely view , good rooms

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic service

Customer review rating 4.1/5

David Couples - 27/01/2020 Confirmed reviews ALL

I have stayed here several times before. It is a hotel I like but has recently been refurbished and is even better. Fantastic views. Good food. On this occasion my wife was ill and we were overwhelmed by the concern shown and the practical assistance from all staff - thank you!

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel but very disappointing this time

Customer review rating 4.1/5

Ian Business - 25/01/2020 Confirmed reviews ALL

I have stayed here before and I will stay again. However, this time I was very disappointed to find a used towel on the bidet , with obvious (faeces stains). I immediately took this to reception (folded of course!) and I would have expected an apology at some point but it was never mentioned. All that happened was another towel was left on my bed. I would like to say the front office desk were very pleasant and professional upon booking in and out and this is not a reflection on them.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very poor service

Customer review rating 4.1/5

Olaf T. Business - 16/01/2020 Confirmed reviews ALL

Overall unfriendly & unwelcoming staff. Receptionist was obviously unhappy that another guest arrived to check-in, only demanding my ID and credit card and after a while explained that she needed a longer time to register me since I had only made my reservation the same evening. Found to my surprise that the only restaurant was closed (not mentioned on Hotel website!?) and only alternative was simple bar snack food. Unacceptable was the the heating in my assigned room # 432 was not working and the temperature was too cold. I contacted the reception and Mr. Oscar explained that I "was visiting the hotel during winter" hence it's cold; also since I “only reserved the same evening the hotel could not prepare my room properly”. I suggested that I find myself another hotel with a comfortable room temperature but Mr. Oscar insisted that my rate was prepaid hence no refund even if I only booked one hour before arrival. He explained no Duty Manager or the GM are available to discuss the problem. Mr. Oscar went to my room alone to switch on the Airconditioning system into a heating mode. This provided some hot air but also was too noisy. No duvet was supplied and the blanket in my room was not clean. Since I felt too cold all night I check-out at 5:10am and left a written note withe the receptionist for the GM to call me to receive feedback about my stay; but I never received any call from the Mercure.

Dear Sir, Thank you for taking the time to tell us about your experience at the Mercure San Sebastián Monte Igueldo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Short stay in a great hotel with beautiful views

Customer review rating 4.1/5

Anonymous Couples - 01/01/2020 Confirmed reviews ALL

A wonderful place to stay whilst experiencing the beauty of San Sébastien. The rooms - and the views - were great, the bar and the restaurant were fine, and the staff helpful and friendly.

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure San Sebastián Monte Igueldo. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent renovation

TripAdvisor rating 3.5/5

Isler0 Couples - 01/01/2020 TripAdvisor review

We have always liked this hotel but it has now been radically upgraded. The rooms are excellent and comfortable. The public areas are redecorated and redesigned to a high standard. Some issues with service and attitude from the head waiter in the restaurant but overall highly recommended.

Thank you very much for your comment. We are pleased that you have enjoyed our renovated common areas and rooms. We wait for you.

Bad

Customer review rating 4.1/5

Karine H. Solo - 27/11/2019 Confirmed reviews ALL

I booked a room with a sea view, on my second day I woke up with the room flooded. Instead of helping me straight away, they sent towels to dry the room (it was flooded, so it was useless). Then, after pressuring them again, they moved me to a poor room (not what I paid for and nobody offered any kind of help with my soaked things). I would highly recommend to avoid this hotel, it has a horrible service.

Customer review rating 4.1/5

Ozargun Couples - 14/11/2019 Confirmed reviews ALL

Stayed in a privilege room with bay view; the room was comfortable, hotel was at a top location. The staff were all helpful and respectful.

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