Mercure San Sebastián Monte Igueldo

Mercure San Sebastián Monte Igueldo 4 stars

Customer review rating (ALL Rating) 4.3/5 896 reviews

See on a map

Description

Hotel extras

  • Hotel certified ALLSAFE by SGS

  • 2 minutes from the city by cable car

  • The pool is open from July 1, 2022 until the end of September 2022

  • RESTAURANT EL TORREON - get to know authentic Basque cuisine

  • Free parking

ALLSAFE approved hotel

Hotel location

Mercure San Sebastián Monte Igueldo

Paseo del Faro 134, HSS00345
20008 SAN SEBASTIAN
Spain

Telephone +34 943 21 02 11

Fax +34 943 21 50 28

  • IGUELDO:  16 SND 6 FUNICULAR

  • By plane

    BILBAO At 100km / 62 miles

  • By plane

    MADRID BARAJAS At 300km / 187 miles

  • By plane

    SAN SEBASTIAN At 20km / 12 miles

  • By car

    SAN SEBASTIAN OESTE ONDARRETA At 4km / 2 miles

  • By train

    ESTACION DEL NORTE At 2km / 1 miles

GPS:43.321766, -2.009642

Congress centre

  • KURSAAL 3 km / 1 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Your meetings and events

In its 5 meeting rooms with panoramic views, natural light and WIFI access, the Hotel Mercure Monte Igueldo can accommodate meetings of up to 250 people. We can also help you organize the leisure activities that are important in making your meeting a success

Room descriptions and layouts

5 

meeting rooms

From 1 to 300 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those traveling business trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  896 reviews

TripAdvisor Rating  3.5/5  475 reviews

Poor food and beverage facilities.

Customer review rating 3.0/5

Philip D. Couples - Confirmed reviews ALL

Lack of attention to detail in the restaurant operation - poor.

Great place/location but several weak points affecting the global perception

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Definitely a fantastic place/location but several weak points were annoying during the stay: 1/ pool closed while was originally a key criteria for the hotel selection (temperature this day was 42°C) 2/ the terrace was not accessible to the hotel guests because privatized for a wedding taking place in the hotel. When asked about what are the remaining outdoor areas accessible for the hotel guests, we've been told by the hotel staff to go to "the parking" !! (note - after having complained, they finally agreed to open part of the terrace to the hotel guests ...) 3/ the service at the bar was not very professional / at the expected level for such a high-standard hotel. We surely understand the need to give a chance to young employees but they need to be properly assisted by a more experienced staff, which was not the case, resulting in difficulties in getting what we need

Beautiful stay with a beautiful view

TripAdvisor rating 5.0/5

Stephanie A TripAdvisor review

We stayed 3 nights at Mount Igueldo and loved our stay! We had the bay view which was beautiful and I would highly recommend. Unfortunately the pool was closed for renovation during our stay. Room was nice, clean and modern. The bar and restaurant had wonderful views and the facilities were very nice. We opted not to have the breakfast as it didn’t look very good for the money.

Dear Stephanie A, Thank you for taking the time to review your stay. We are happy to hear that you received such friendly and professional service from our team members and that your overall stay with us was enjoyable. We welcome all feedback from our guests; rest assured, we have noted your suggestion and will consider this for future improvements. We very much look forward to welcoming you again. Kind regards, Hotel Monte Igueldo

Didn't stay one night

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Absolutely horrendous. The rooms did not look like the images, and were incredibly dirty - hundreds of flies on the windowsill and hairs in the bed. We were not told at the time of booking that the pool was under renovation and would not be open, which was one of the main reasons we chose that hotel. Upon going to discuss with the staff at reception, we were laughed at continuously, and told we didn't have to stay. So we didn't.

Beautiful hotel and location. Very poor service and lack of professional staff.

Customer review rating 2.5/5

Angel F. Friends - Confirmed reviews ALL

No AC during the first 4 nights of our stay. We opened the balcony and then bugs would come in. We were told AC repairs were in process but there was no sense of urgency and it was hot most of the time. Swimming pool not working and we were told it would not until July. Several in our group had safes that did not work and we were told there was no repairman. We were not allowed to take food or drinks to the beautiful, airy terrace. We were given difficulty in taking breakfast food, which we paid for, back to our rooms. We had made reservations to have dinner in the restaurant on our last night and received an email saying we had requested a cancellation which we had not. When asked, we were told it was a computer error and they were holding the table for our group of 10, all of us guests in the hotel. But we made alternative plans based on the cancellation we received, for which the restaurant staff took no responsibility, said it was a computer error.

In partnership with TripAdvisor

Our other establishments nearby

Internal rules of procedure