Mercure Queenstown Resort
Mercure Queenstown Resort 4 stars
Customer review rating (ALL Rating)
4.4/5
1,700 reviews
ALLSAFE approved hotel
Description
Hotel extras
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Uninterrupted views from South Eatery Restaurant and Lake view rooms
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Coffee, snacks, and beverages at the Lounge Bar
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Three meeting rooms with natural light and views
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24-hour reception and free, on-site car park
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ALLSAFE Certification
Hotel location
Mercure Queenstown Resort
Sainsbury Road, Fernhill, Private Bag 50071
9300 QUEENSTOWN
New Zealand
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SAINSBURY RD: HIGHWAY 6 QUEENSTOWN
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SAINSBURY ROAD: HIGHWAY 8 QUEENSTOWN
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By plane
QUEENSTOWN FRANKTON At 20km / 12 miles
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By car
HIGHWAY 6 At 15km / 9.38 miles
GPS:-45.038529, 168.638685
Companies
- AJ HACKETT BUNGY 4 km / 2.5 mi
- EARNSLAW STEAMER CRUISE 3 km / 1.86 mi
- SHOTOVER JET 10 km / 6.21 mi
Congress centre
- QUEENSTOWN EVENTS CENTRE 10 km / 6.21 mi
Hotel services
Check-in from - Check out up to
- Swimming pool
- Car park
- Restaurant
- Wheelchair accessible hotel
- Well-being
- Air conditioning
- Wi-Fi
- Breakfast
- Bar
- Meeting rooms
RISES
Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English, American and Asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.
SOUTH EATERY
South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.
LOUNGE BAR
A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.
Breakfast
Enjoy breakfast with the sunrise over the Remarkables in Rises Restaurant. Featuring full cooked and continental buffet selections.
Pool
Fitness center
With the best views from any Gym in Queenstown you will enjoy a great workout from 7.00am - 10.00pm.
Weddings
Your wedding at Mercure Queenstown Resort will be unforgettable, unique and truly memorable. A superb venue with fantastic views, service and your own personal wedding co-coordinator.
Your meetings and events
Situated on a unique location with majestic views overlooking Lake Wakatipu and the Remarkables mountain range. Groups from 10 - 90 are catered for with 3 superb meeting spaces with natural light and views for conferences, meetings, special events. Varied outdoor spaces for team building and cocktail parties. We also specialise in small intimate weddings and up to 90 guests. A complete venue, with a balcony overlooking the Lake and mountains for your ceremony and rooms for your reception dinner . 148 modern accommodation rooms offering lake views or relaxing garden views. Facilities include an outdoor pool, sundeck, sauna, gymnasium, spa pool and sports storage. The Lounge Bar and Vista for a la carte dining with atrium panoramic views.
Room descriptions and layouts
meeting rooms
attendees
- m / m²
- ft / sq ft
Room name |
Surface area |
Height |
Theatre style |
U-shaped Room |
Board-room |
Classroom style |
Banquet |
---|---|---|---|---|---|---|---|
62 m² 203 sq ft |
3 m 9 ft |
Configuration is not available for this hotel |
20 participants |
20 participants |
20 participants |
25 participants |
|
113 m² 370 sq ft |
3 m 11 ft |
Configuration is not available for this hotel |
25 participants |
30 participants |
70 participants |
70 participants |
|
129 m² 423 sq ft |
2 m 7 ft |
Configuration is not available for this hotel |
20 participants |
20 participants |
30 participants |
40 participants |
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Our accommodation(s)
Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.
Garden View Room with 2 Double beds
- Max. number of persons: 4
- Area: From 24 m² / 258 sq ft
- Views: Garden View, Pool side Note
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Bathroom products
- Direct dial telephone
Garden View room with King-size bed
Accessible room
- Max. number of persons: 3
- Area: From 24 m² / 258 sq ft
- Views: Garden View, Pool side Note
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Direct dial telephone
- Bathrobe
Lake View Room with 2 Queen-size beds
- Max. number of persons: 4
- Area: From 28 m² / 301 sq ft
- Views: Bay view, Mountain view, Lake View Note
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Direct dial telephone
- Bathrobe
Lake View Room with King-size bed
- Max. number of persons: 3
- Area: From 28 m² / 301 sq ft
- Views: Bay view, Mountain view, Lake View Note
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Direct dial telephone
- Bathrobe
Superior Lake View Room with 2 Queen-size beds
- Max. number of persons: 4
- Area: From 28 m² / 301 sq ft
- Views: Lake View, Bay view, Mountain view Note
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Direct dial telephone
- Bathrobe
Superior Lake View Room with King-size bed
- Max. number of persons: 3
- Area: From 28 m² / 301 sq ft
- Views: Bay view, Mountain view, Lake View Note
- Wireless internet in your room
- High speed internet
- Coffee/tea making facilities
- Direct dial telephone
- Bathrobe
Our guest reviews
Customer review rating 4.5/5
Anonymous Families - Confirmed reviews ALL
Had everything we could have wanted in a hotel
Dear Michelle M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gurjant Singh Assistant Manager The Mercure Queenstown Resort
Customer review rating 3.5/5
Anonymous Couples - Confirmed reviews ALL
Good experience. It was unfortunate the scaffolding was up in the main restaurant. The Level 4 bedroom view from our room wasn't as good as I'd hoped, but was OK. Sadly other guests were loud in hallways and rooms late into the night for most of our 5 day stay. The housekeeping was frustrating -didn't come at all one day, we were asked to leave our room at 5.40pm the next day for housekeeping to come through (and we were recently returned from a busy day, and they came through very late the next day and appeared to do very little. Two days we had to ask for replacement toilet paper rolls as no top ups were left.
Dear Jeanette , Thank you for giving us a feedback regarding your recent stay with us. I am sorry to hear that neighboring rooms have kept you awake at night. For your future bookings with us, just simply give us a call at Reception, we are open 24/7 and we could make a courtesy call to them. I would also like to extend our sincere apologies for the late servicing of your room and for missing out on some amenities. We are currently facing the challenge of staff shortage, that explains why servicing of rooms are a bit delayed . Hoping to be able to make it up to you on your next stay with us. Sincerely, Renaliza Rillera-Rimando Assistant Manager The Mercure Queenstown Resort
Customer review rating 3.5/5
David Couples - Confirmed reviews ALL
We decided to stay here for the views and wow the views were great and the bed was awesome Day 1 the Friday The reception told me I didn't have a booking and I was like "WHAT" and I had to look up on my phone the confirmation email and tell him my booking code Day 2 was fine Day 3 Thought we would get breakfast so waited to be served , nope didnt get served , I went over to reception to ask them to get a hold of the people to check us in for breakfast the lady rang the phone "no answer" , so the reception lady came over to find them. She went into a kitchen with loud music and then out popped the Male to serve us So we charged it to my room and he said have you ever been to this buffet we said no so he showed us and wow he did this so quick and fast that to this day i still dont know what he said While having breakfast there was nice music on but also you could hear indian music coming from the kitchen and it was very annoying
Customer review rating 2.0/5
S. V. Families - Confirmed reviews ALL
My curtain and carpet had a rip with was around 15-20cm long, I had to call the maintenance man to fix the light in the bathroom and the flushing knob on top of the toilet fell out . There were no extra blankets and the only thing I could use was a throw at the end of the bed that only covered half the bed. Im from NZ but I will not stay at the Mercure again and it's a shame that this is the standard we set for overseas travellers. The Resort needs some much needed love. The staff were lovely however.
Dear v. , I appreciate all your detailed feedback as it is a way for us to work on the things that we need to improve on. I will surely pass on your comment to both our Housekeeping Manager and our Maintenance Manager regarding your room experience and once again thank you for taking the time to give us an honest feedback on your overall experience with your stay. We strive to always deliver the best of service and this feedbacks would help us in reaching that goal. Hoping to be able to make it up to you the next time you stay with us. Sincerely, Renaliza Rillera-Rimando Assistant Manager The Mercure Queenstown Resort
Customer review rating 3.5/5
Marmite N. Solo - Confirmed reviews ALL
Another good stay in quiet location with great views to the lake (depending on your room choice). Dinner steak and fries were lovely though chimchurri sauce was quite oily and steamed veges were dry. Friendly staff, despite current renovations disruption and I enjoyed the welcome/upgrade. Must try the swimming pool next time! Thank you.
Dear Mee Moi , I am happy to know that you have loved the views from the Mercure Queenstown Resort and had enjoyed the room upgrade. Also I am glad to know you had a good dining experience and thank you for giving us an honest feedback on the things that we need to work. I will surely pass this on to our Executive Chef. And yes definitely, we would love to have you back. Sincerely, Renaliza Rillera-Rimando Assistant Manager The Mercure Queenstown Resort
Our most recent 20 reviews
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