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Mercure Queenstown Resort 4 stars

Customer review rating 4.3/5 8,296 reviews

ALLSAFE approved hotel

Mercure Queenstown Resort
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+ 25 Services

Hotel extras

  • Atrium views and superb cuisine at South Eatery Restaurant

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300 queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :  HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :  HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Companies

  • AJ HACKETT BUNGY 4.0 km / 2.5 mi
  • EARNSLAW STEAMER CRUISE 3.0 km / 1.86 mi
  • SHOTOVER JET 10.0 km / 6.21 mi
Companies

Your meetings and events

Situated on a unique location with majestic views overlooking Lake Wakatipu and the Remarkables mountain range. Groups from 10 - 90 are catered for with 3 superb meeting spaces with natural light and views for conferences, meetings, special events.Varied outdoor spaces for team building and cocktail parties. We also specialise in small intimate weddings and up to 90 guests. A complete venue, with a balcony overlooking the Lake and mountains for your ceremony and rooms for your reception dinner. 148 modern accommodation rooms offering lake views or relaxing garden views. Facilities include an outdoor pool, sundeck, sauna, gymnasium, spa pool and sports storage. The Lounge Bar and Vista for a la carte dining with atrium panoramic views.

Room descriptions and layouts

meeting rooms

From 1 to 90 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Auditorium

  • Soundproof

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Day light

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Garden View room with King-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Views: Garden View, Pool side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Bay view, Mountain view, Lake View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Bay view, Mountain view, Lake View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Lake View, Bay view, Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Bay view, Mountain view, Lake View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English, American and Asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

Menu (PDF)

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Menu (PDF) Cocktail menu (PDF)

LOUNGE BAR

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,296 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,840 reviews

Lovely

Customer review rating 4.0/5

Fran M. Solo - 08/06/2021 Confirmed reviews ALL

Lovely guy on desk when I checked in on Saturday night (5th July). No parking available. Was instructed to park on yellow lines within the resort grounds which was great because there was no available parking outside on the street either. Has a room with a view at short notice which was fantastic. My room (102) was along the main thoroughfare so was a bit noisy at times but not intolerable. The bathroom could do with a heater. The water temperature in the shower fluctuated quite a lot. Overall really enjoyed my stay. Would love to come back.

Dear Fran M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager Mercure Queenstown Resort

Great place to stay in Fernhill area with great views of the Remarkables.

Customer review rating 4.5/5

Cecile Couples - 07/06/2021 Confirmed reviews ALL

We were very satisfied with our stay in Mercure. We were upgraded to a luxury lakeview room which was a bonus because the views were picture perfect. The South Eatery served a fantastic steak dinner. Breakfast was also great as it had both continental and cooked food. The staff at South Eatery and at reception were also very welcoming and pleasant to talk to.

Dear Cecilia B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager Mercure Queenstown Resort
Customer review rating 5.0/5

Gae B. Families - 06/06/2021 Confirmed reviews ALL

Lovely friendly staff. Very positive experience.

Dear Gae, Thank you very much for taking the time to leave such a positive review regarding your time with us. We hope to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager

A Good Stay

Customer review rating 4.0/5

Gary Solo - 06/06/2021 Confirmed reviews ALL

Everything I expected. Quite a pleasant stay. The hotel has good amenities such as food & beverage, views, easy parking, gym, swimming pool in season, etc. A pleasant 2km walk to/from town or a frequent bus is 500m away.

Dear Gary, Sincere thanks for taking the time to leave such a positive review sir. Always a pleasure to receive positive feedback from Platinum ALL Members. I hope you will give us the opportunity to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager

Good stay

Customer review rating 5.0/5

Wayne Families - 06/06/2021 Confirmed reviews ALL

Room had an amazing view and staff were so friendly and accommodating

Dear Wayne, Thank you for taking the time to leave such kind words regarding your time with us! We hope you will give us the opportunity to welcome you back in the future. Sincerely, Joshua Mitchell Assistant Manager

Service that warms the heart

Customer review rating 5.0/5

Michelle W. Couples - 06/06/2021 Confirmed reviews ALL

I gave this night as a gift to my daughter , she is a ED nurse in our first holiday since Covid . I called the hotel to arrange some special stuff in their room and they were just lovely . it wasn’t that they did it was their attitude to it nothing was to much of a problem thanks you !! This is old Fashioned customer service at its best thanks for making the trip so special !

Hi there Michelle, Thank you very much for taking the time to leave such kind words! It was a pleasure accommodating Mel, I am so glad we were able to make her time her a positive one. We hope you will give us the opportunity to welcome you in the future! Sincerely, Joshua Mitchell Assistant Manager

Great stay with friendly, helpful staff

Customer review rating 4.5/5

Maria Solo - 06/06/2021 Confirmed reviews ALL

Thank you to the staff for a great stay. The view from my lakeside room was just amazing and the room was very clean and the bed just fantastic! The bed was made and room tidied up every day while I was there for 3 nights. The staff were only too willing to provide information and help when needed. The location was great if you like to have a lovely walk along the lakeside into town, and then be prepared for a good hike up the road for about 10 minutes back to the resort. It's easy to catch the public bus which runs every 15 minutes with the bus stop halfway down the hill. Overall I can say I thoroughly enjoyed my stay.

Dear Maria, Thank you kindly for taking the time to leave such a positive review regarding your time with us! I am so glad you enjoyed your stay. I hope you will give us the opportunity to welcome you back in the future. Sincerely, Joshua Mitchell Assistant Manager

Amazing view

Customer review rating 5.0/5

Cesar Solo - 05/06/2021 Confirmed reviews ALL

The hotel has an excellent location, view from the room is amazing and friendly, helpful always smiling staff. I highly recommend this hotel.

Dear Cesar, It was a pleasure having you stay with us sir. Thank you for taking the time to leave this feedback! I hope we will get the opportunity to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager
Customer review rating 3.5/5

Trevor C. Families - 05/06/2021 Confirmed reviews ALL

The customer service was great rooms nice gym great sauna was great beautiful view our breakfast was superb

Dear Trevor, Thank you kindly for taking the time to leave such a positive review regarding your time with us. We hope you will give us the opportunity to welcome you back in the future. Sincerely, Joshua Mitchell Assistant Manager

Excellent customer service

Customer review rating 5.0/5

Karanjot Friends - 05/06/2021 Confirmed reviews ALL

Friendly staff , morning breakfast really good. Convenient

Dear Karan, Thank you very much for taking the time to leave such a positive review regarding your time with us! We hope to welcome you back in the future. Sincerely, Joshua Mitchell Assistant Manager

Beautiful views

Customer review rating 3.5/5

Arawa E. Couples - 04/06/2021 Confirmed reviews ALL

Spacious room, GREAT VIEWS of the lake, nice spa. TV is ancient, 10 working Channels, lots of static. Needs upgrade.

Dear Arawa, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Rest assured I have passed your comments regarding the TV on to maintenance. We will make every effort to rectify this issue. Sincerely, Joshua Mitchell Assistant Manager

Good stay

Customer review rating 3.5/5

Fliss S. Couples - 04/06/2021 Confirmed reviews ALL

The accommodation was fine, basic but fine.

Dear Felicity S., Thank you for taking the time to leave us a review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

Not good location and not a good stay

Customer review rating 2.0/5

Mishy &. A. Couples - 02/06/2021 Confirmed reviews ALL

They said there is a bus close to the hotel but that's wrong

Dear Michelle, Thank you for taking the time to tell us about your stay with us. I am sincerely sorry that your experience did not meet your expectations, it was certainly not our intention to leave you feeling underwhelmed. I have passed your feedback on to our General Manager so that we can improve on the problem areas you listed. Sincerely sorry Michelle, Kindest regards, Joshua Mitchell Assistant Manager

good stay

Customer review rating 4.5/5

Anonymous Families - 02/06/2021 Confirmed reviews ALL

the room is warm and the attendants are helpful.

Dear Kathleen, Thank you for taking the time to leave such a positive review regarding your time with us. I hope you will give us the opportunity to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager

Great views lovely staff

Customer review rating 4.0/5

Blair T. Couples - 02/06/2021 Confirmed reviews ALL

Stayed one night and the staff were great the view was great . The room was nice and clean

Dear Caitlin, Thank you for taking the time to leave such a positive review regarding your time with us. We hope to welcome you back in the future. Sincerely, Joshua Mitchell Assistant Manager

Very nice

Customer review rating 4.0/5

Lunn-hing M. Couples - 02/06/2021 Confirmed reviews ALL

Comfortable and friendly

Dear Potoru Junior & Lunn Hing M., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager

Good price and location, room was tired and dated

Customer review rating 2.0/5

J. D. Couples - 02/06/2021 Confirmed reviews ALL

Good price and location but room was dissapointing. - Carpet was covered in stains and worn out - light fitting in bathroom was broken - hanging from ceiling - bathroom was not clean - there was hair on the ceiling above the shower - not something I thought I would ever need to complain about - gross! Views were fantastic and staff were friendly and attentive. Room was sub par.

Dear J., Thank you for taking the time to leave such a candid review regarding your time with us. I am sincerely sorry that your in-room experience didn't meet your expectations. It was certainly not our intention to present the room to you in that condition. I have passed your comments on to our Maintenance and Housekeeping teams to rectify the issues you have listed. I sincerely hope you will give us the opportunity to welcome you back in the future. Sincerely, Joshua Mitchell Assistant Manager

Restaurant and Bar Service

TripAdvisor rating 4.0/5

reitahuakeel2018 07/04/2021 TripAdvisor review

Waited for almost an hour and half for our food and drinks, especially the drinks. The draft beer wasn’t served even after 2 reminders). Tables that arrived after us were being served with their drinks already while we are still waiting for ours. However the lady in charge of the restaurant was good and courteous.

Dear reitahuakeel2018, Thank you for taking the time to share your experience. Please allow me to express my apologies regarding the service and wait time you experienced. I will share your feedback with the appropriate head of department manager to investigate what lead this to occur and prevent future occurrence. We hope to have the opportunity to welcome you back at the Mercure Queenstown Resort. Kind Regards Tegan

Made us feel important guests.

TripAdvisor rating 5.0/5

John S 25/03/2021 TripAdvisor review

Welcoming check in and even a reserved car park space. Large room with great views over the lake. Appreciated welcome gift. Enjoyable meals in the restaurant. All in all a wonderful stay at a great hotel with friendly staff. Attention the marketing department: When I am on holiday the last thing I want to be doing is filling out “How did we do?” forms. Even more annoying is to receive reminders every few days. So please send one request once and leave it at that. If I feel that I want to provide feedback I do it after the trip is over.

Dear John S, Thank you for your kind words. Great to hear that you enjoyed your stay with us. I have noted your comments around the survey and we can certainly update your profile accordingly. Please contact us at the hotel to share your details or just email me directly. Look forward to host you again on your next trip to Queenstown. Warm regards, Prasheel

Home from home

TripAdvisor rating 5.0/5

oldbrits 04/03/2021 TripAdvisor review

Such friendly and helpful staff, along with the good sized comfortable rooms and stunning views from the rooms, the lounge, the bar and the breakfast room make this the best stay in Queenstown. Highly recommended.

Dear oldbrits, Thank you so much for your fantastic review. It is always such a pleasure to hear that the service offered by our team is not unnoticed. Great to hear that you enjoyed our rooms, view of Lake Wakatipu/Remarkables Food and Beverage outlets too. Look forward to host you again in the near future. thanks, Prasheel

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