Mercure Queenstown Resort 4 stars

Customer review rating 4.3/5 7,339 reviews

Mercure Queenstown Resort
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Hotel extras

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Rooms outlook - either picturesque Lake or relaxing Garden views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :  HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :  HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Companies

  • AJ HACKETT BUNGY 4.0 km / 2.5 mi
  • EARNSLAW STEAMER CRUISE 3.0 km / 1.86 mi
  • SHOTOVER JET 10.0 km / 6.21 mi
Companies

Your meetings and events

Situated on a unique location with majestic views overlooking Lake Wakatipu and the Remarkables mountain range. Groups from 10 - 90 are catered for with 3 superb meeting spaces with natural light and views for conferences, meetings, special events.Varied outdoor spaces for team building and cocktail parties. We also specialise in small intimate weddings and up to 90 guests. A complete venue, with a balcony overlooking the Lake and mountains for your ceremony and rooms for your reception dinner. 148 modern accommodation rooms offering lake views or relaxing garden views. Facilities include an outdoor pool, sundeck, sauna, gymnasium, spa pool and sports storage. The Lounge Bar and Vista for a la carte dining with atrium panoramic views.

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Auditorium

  • Soundproof

  • Flipchart

  • Audio and video equipment

  • Lectern

  • Day light

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24 m² / 258 sq ft
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Views: Lake side, Bay view, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Garden View room with King-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 m² / 258 sq ft
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: Bay view, Mountain view, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Garden View 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Deluxe Lake View 1 King Room

  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
Rooms

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

Menu (PDF)

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,339 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,787 reviews

Customer review rating 4.3/5

Michael B. Solo - 07/04/2020 Confirmed reviews ALL

No refund or voucher due to early departure due to Coronavirus is appalling Didn’t have that issue with car rental or flights

Dear Michael B., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback. I am sorry to hear that you had to depart the hotel early. However due to the strict terms and conditions for your reservation as as you had booked through a third party provider the hotel was not in a position to be able to offer a refund for the remaining nights of your reservation. However a travel insurance letter was extended. Thank you again for sharing your experience, and we hope to serve you better in the future. Sincerely, Tegan Martin Front Office Manager

Amazing staff in a very tough time for them

Customer review rating 4.3/5

Sue U. Friends - 01/04/2020 Confirmed reviews ALL

We stayed just as the Covid thing was taking off, we were there as the levels came into play and as the lockdown was announced. Your staff were amazing, they were constantly checking we were ok, if we needed anything etc, and were happy and cheerful while they themselves were obviously facing very trying personal situations

Dear Sue U., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thank you for your kind comments regarding the service provided by our team. I am pleased to hear that they were amazing and attentive to your needs during this difficult time we are all facing. Thank you again for sharing your experience, and we hope to welcome you back to the Mercure Queenstown Resort in the near future. Sincerely, Tegan Martin Front Office Manager

Fantastic location

Customer review rating 4.3/5

Priya Families - 30/03/2020 Confirmed reviews ALL

Very nice and humble service in times of emergency

Dear Priya C., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Great stay

Customer review rating 4.3/5

Adam &. J. Couples - 27/03/2020 Confirmed reviews ALL

Fantastic - view from room spectacular. Friendly & professional staff, comfortable well appointed room.

Dear Adam M., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service as we pride ourselves on our customer service. We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Tegan Martin Front Office Manager

Beautiful view

Customer review rating 4.3/5

Natalie Couples - 25/03/2020 Confirmed reviews ALL

We had a lake view room, and really enjoyed the full view of the lake. Not like some other hotels who advertise 'Lake view' and then you can actually only see a glimpse of it. The building is a bit old, and the toilet didn't flush well. We also went to the bar for a cocktail during cocktail hour and couldn't get served as there was no one manning the bar. However we still enjoyed our stay. Great having free parking. Front desk staff friendly, and on to it with the paperwork with the covid-19 virus.

Dear Natalie T., We very much appreciate you taking the time to fill out our guest feedback survey. As a Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Exceptional Customer Service

Customer review rating 4.3/5

Faraz D. Couples - 25/03/2020 Confirmed reviews ALL

I booked your hotel for my parents. Under the circumstance of the Coronavirus, your team did their best to make sure they had the best possible experience which was amazing. As a frequent user of Accor I am used to the high level of service. But fo my parents who seldom travel, it has given them some terrific memories regarding how welcome they were made to feel. I also had to deal with your staff via telephone in making some special requests and changes. In particular, I thank Benny Madden whose service and conduct at all times was absolutely impeccable. He went above and beyond wherever possible, followed through, and even called me to advise of what he had organised. He is an absolute asset to your organisation and should be acknowledged for the terrific work he does. I am a Platinum ALL and Accor Plus member. Therefore I am loyal to Accor. But now you will forever have my loyalty when I stay in Queenstown or give advice to others on where to stay when they visit your amazing city. Regards, Faraz D. CEO Piranha Eyewear Pty Ltd

Dear Faraz D., We very much appreciate you taking the time to fill out our guest feedback survey. As a Platinum ALL Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to receive positive feedback and thank you for taking the time to note how friendly and helpful Benny was during your stay. Kind words like yours help to encourage our team to maintain this high level of service. It was our pleasure to take care of your parents during their stay and we look forward to welcoming you to the Mercure Queenstown Resort in the near future. Sincerely, Tegan Martin Front Office Manager
Customer review rating 4.3/5

Helen Q. Friends - 24/03/2020 Confirmed reviews ALL

Beautiful hotel on the lake. My room was lovely also with a lovely view.

Dear Helen Q., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office Manager

Beautiful location, charming hotel

Customer review rating 4.3/5

Sfernandes Couples - 23/03/2020 Confirmed reviews ALL

Although we only stayed one night, the experience was very enjoyable. Our hotel room was spacious, well appointed and scrupulously clean. The buffet breakfast offered a good choice of items and the dining area had an enviable view of the gorgeous Wakatipu Lake. Since the hotel is located on a hill, the view was unrestricted and extensive. The staff were helpful and pleasant, which made our short stay very enjoyable. I would stay here again.

Dear Suzanne & Desmond F., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team and Kitchen staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager
Customer review rating 4.3/5

Anonymous Couples - 23/03/2020 Confirmed reviews ALL

Good stay, clean rooms, was just not very sound proof.

Dear Daniel M., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Great

Customer review rating 4.3/5

Marilyn Families - 23/03/2020 Confirmed reviews ALL

1 night stay with grandchildren fabulous

Dear Marilyn C., We very much appreciate your comment. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Lovely stay

Customer review rating 4.3/5

Simon G. Couples - 23/03/2020 Confirmed reviews ALL

Highly recommend this hotel. Great service, great location, very clean and we had a great dinner there too.

Dear Simon, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Please trust it was our pleasure to take care of you during your stay with us. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Great stay!

Customer review rating 4.3/5

Alex M. Couples - 22/03/2020 Confirmed reviews ALL

Nicely located with a walkable distance to downtown Queenstown. Would recommend staying here!

Dear Alex M., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Great front desk staff

Customer review rating 4.3/5

Adrienne W. Couples - 22/03/2020 Confirmed reviews ALL

Thomas in particular was extremely helpful, professional, and friendly. Great view from room. Great value.

Dear Adrienne, Thank you for the great review of our hotel! We are glad that you enjoyed our amazing views! I'll be sure to pass your feedback onto Thomas! We hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

Great room ... incredible views

Customer review rating 4.3/5

Peter C. Couples - 22/03/2020 Confirmed reviews ALL

Good hotel, great staff, amazing view from the room, hot spa was glorious, evening venison meal superb and all at a very reasonable rate. More than happy

Dear Peter C., It is always a pleasure to receive positive feedback. Thank you for taking the time to share you experience! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and Kitchen team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager

Gorgeous place

Customer review rating 4.3/5

Clive Couples - 21/03/2020 Confirmed reviews ALL

Booked for our complimentary night Accor plus.. on arrival upgraded to king room lake view .. just fantastic. Straight to the restaurant for complimentary drinks and a delectable meal 10/10 for meal, drinks and service. Up to our room and wow what a beautiful view. Breakfast in the morning was great and off to the airport for trip home. Thank you Mercure and staff for a wonderful stay.

Dear Clive, Wow! Thank you for taking the time to leave such kind words in our post-stay survey. Especially from an Accor Plus member like yourself using your free night, a review such as this is amazing. Sincere thank you for sharing your experience, and we hope you give us the opportunity to welcome you back in the future. Sincerely, Joshua Mitchell Assistant Manager

Views and comfort

Customer review rating 4.3/5

Craig Couples - 17/03/2020 Confirmed reviews ALL

Lovely room, great views, friendly staff, and didn't charge us for a liquer drink as we hadn't used our complimentary vouchers. Nice touch

Dear Craig, Thank you for the great review of our hotel! We always love to look after our members! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager

Good view

Customer review rating 4.3/5

Janine W. Couples - 17/03/2020 Confirmed reviews ALL

Would have been a 9 but work on boiler next to room not ideal Starting at 7.45 and continuing all day.

Dear Janine, Thank you for the review of our hotel! We are glad to announce we will be going through a full refurbishment in the coming months that will address the issues you have raised. We look forward to having you stay again with us some time. Sincerely, Benny Madden Assistant Manager

Well located

Customer review rating 4.3/5

Ana Families - 17/03/2020 Confirmed reviews ALL

The front desk was friendly and attentive to our need. The room was simple with a spectacular view and it over looked the mountain. We arrived in our room and there was a kettle with sugar, coffee, tea however it would of been nice if there was water in the fridge for the kettle instead of going up and down the lift to the lobby to get water, there was no sink to wash the dirty dishes and no microwave to heat up food, I know they all about making money and getting profit but come on common sense. We also ran out of toilet papers in the middle of the night so we had to go down to the lobby to get toilet papers so they should think about stocking 2-3 toilet papers in the bathroom for future use. I loved the pool area however the water was freezing cold and they should make 2 different pool for adults and children because it sucked when your trying to have quality sisters time and you have children disrupting you in the pool and the spa pools. You should also consider the time the pool closes to 12am because when we get back to the hotel at night the pool is already closed or atleast open the sauna till late for adults

Dear Ana, Thank you for choosing to stay at the Mercure Queenstown Resort. We always appreciate any comment received to better our operations. I will pass on your feedback for our Food and Beverage Manager to review. As we are a 24 hour hotel in future if you ever needed any help or extra items please don't hesitate to contact reception so we can bring them to you. It would be a pleasure to welcome you back to the hotel in the near future. Kind Regards, Benny Madden Assistant Front Office Manager

shocking house keeping

Customer review rating 4.3/5

Anonymous Families - 16/03/2020 Confirmed reviews ALL

I have asked to do my room in my absence but they didn't vaccume the room and just change the bed sheet. It was a messy carpet and rubbish was lying on floor. When I complaint to reception when I was checking out then the customer service team said that I was expecting too much and in future I need to keep in mind that if I am staying any other hotel don't expect house keeping team to vaccume the room while they clean the room

Dear Inder S., Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It sounds like there has been some serious miscommunication during your stay with us as we pride ourselves to strive to provide a superior service experience for every customer. At Mercure we always take our customers feedback very seriously as it is very important to us to always aim at the higher level of satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and that we will be investigation the matter with the staff members to clarify what happened. In the meantime feel free to reach us directly by phone or email to discuss the matter if you would wish to. Please believe that we will be happy to welcome you again in the near future. Sincerely, Helene Joly Assistant Manager

Great Location, Well Located,

Customer review rating 4.3/5

Sandy Business - 15/03/2020 Confirmed reviews ALL

Very good, suggestion the hotel bar should be open for a little longer.

Dear Sandeep, Thank you so much for taking the time to fill out our survey and leave such kind words. I'll make sure to pass on the feedback and suggestions you've made to the appropriate departments, sincere thanks for bringing them to our attention. Thank you again Sandeep, I hope to welcome you back again in the future! Sincerely, Joshua Mitchell Assistant Manager
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