WIFI/Internet Access- Majestic views overlooking Lake Wakatipu and the Remarkables
- 3 flexible meeting rooms with natural light and spectacular views
- Rooms outlook - either picturesque Lake or relaxing Garden views
- Seasonal swimming pool, spa pools, sauna and gym.
- Family friendly with free car parking.
Services in the hotel and nearby
Services and practical information
Paying-
Online check-in
Online check-in: Your arrival will be carefully prepared by our team
Fast check-out: Simply return your key -
WIFI/Internet Access
- WIFI at the hotel (Paying)
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room (Paying)
- WIFI access (Paying)
- Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
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Parking
- Private outdoor parking
- Bus/coach parking area
- Well-lit parking
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Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Babysitting on request
- 100% non-smoking hotel
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Air conditioned
- Air conditioning
- Air Conditioning
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Languages spoken at the hotel
- English
- Japanese
- Reception open 24 hours a day
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Early check-in/Late check-out
- EARLY CHECK IN FROM 8AM (Paying)
- LATE CHECK-OUT UP TO 6PM (Paying)
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Laundry
- Dry cleaning / Ironing
- Laundromat
- Currency exchange
- Porter
Hotel location
Sainsbury Road
Fernhill
Private Bag 50071
9300
queenstown
new zealand
- SAINSBURY RD : HIGHWAY 6, QUEENSTOWN
- SAINSBURY ROAD : HIGHWAY 8, QUEENSTOWN
- QUEENSTOWN FRANKTON At 20km / 12 miles
- HIGHWAY 6 At 15km / 9.38 miles
GPS : -45.038529, 168.638685
Companies and event centres nearby
Company
Congress centre
Your meetings and events
Situated on a unique location with majestic views overlooking Lake Wakatipu and the Remarkables mountain range. Groups from 10 - 90 are catered for with 3 superb meeting spaces with natural light and views for conferences, meetings, special events.Varied outdoor spaces for team building and cocktail parties. We also specialise in small intimate weddings and up to 90 guests. A complete venue, with a balcony overlooking the Lake and mountains for your ceremony and rooms for your reception dinner. 148 modern accommodation rooms offering lake views or relaxing garden views. Facilities include an outdoor pool, sundeck, sauna, gymnasium, spa pool and sports storage. The Lounge Bar and Vista for a la carte dining with atrium panoramic views.
| Room name | Surface area | Height | Theatre style | U-shaped Room | Board-room | Classroom style | Banquet |
|---|---|---|---|---|---|---|---|
| ASPEN ROOM | 62 m2 | 2 m | 25 | 20 | 20 | 20 | 25 |
| MANATA | 113 m2 | 3 m | 90 | 25 | 30 | 70 | 70 |
| RISES | 129 m2 | 2 m | 30 | 20 | 20 | 30 | 40 |
Our rooms
Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.
Garden View Room with 2 Double beds
With a warm, natural and relaxing decor the Garden View Room overlooks the garden recreational area. The room offers LCD SKY TV, in-room safe, tea/coffee making, bath & shower and equipped with pay WIFI Internet access.
Garden View room with King-size bed
With a warm, natural and relaxing decor the Garden View Room overlooks the garden recreational area. The room offers LCD SKY TV, in-room safe, tea/coffee making, walk-in shower & equipped with pay WIFI Internet access.
Lake View Room with 2 Queen-size beds
Enjoy unsurpassed views overlooking Lake Wakatipu & the Remarkables and Cecil Peak. Spacious rooms featuring LCD SKY TV, in-room safe, tea/coffee making, bath and equipped with pay WIFI Internet access.
Lake View Room with King-size bed
Enjoy unsurpassed views overlooking Lake Wakatipu & the Remarkables and Cecil Peak. Spacious rooms featuring LCD SKY TV, in-room safe, tea/coffee making and equipped with pay WIFI Internet access.
Superior Lake View Room with 2 Queen-size beds
Enjoy superb views from the Superior Room overlooking Lake Wakatipu & the Remarkables Mountains. Spacious rooms featuring LCD SKY TV, in room safe, tea/coffee making and with pay WIFI Internet access.
Superior Lake View Room with King-size bed
Enjoy superb views from the Superior Room overlooking Lake Wakatipu & the Remarkables Mountains. Spacious, refurbished rooms featuring LCD SKY TV, in room safe, tea/coffee making and with pay WIFI Internet access.
Deluxe Garden View Room with King-size bed - Newly Refurbished
Beautifully refurbished, well-appointed room overlooking Garden recreational area. Relax and unwind in this alpine retreat which encompasses the essence of Queenstown and the surrounding environment.
Deluxe Lake View Room with King-size bed - Newly Refurbished
Beautifully refurbished, well-appointed room overlooking Lake Wakatipu & the Remarkables Mountains. Relax and unwind in this alpine retreat which encompasses the essence of Queenstown and the surrounding environment.
- 148 rooms
- 100% non-smoking hotel
- 7 rooms for people with reduced mobility
- 16 connecting rooms
- Extra bed in room for child
- Extra bed in room for adult
- Baby bed
Our restaurants and bars
Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.
- Mon
- Tue
- Wed
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- Sat
- Sun
South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.
- Mon
- Tue
- Wed
- Thurs
- Fri
- Sat
- Sun
- Mon
- Tue
- Wed
- Thurs
- Fri
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- Sun
A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.
Dear Paul C., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback about our staff. We are also sorry we weren't able to get to your room as early as you wished. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager
Dear Hereina Astuti H., Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and idyllic setting of our hotel. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Helene Joly Assistant Manager
Dear L. Y., Thank you very much for taking the time to complete our survey, please accept my sincerest apologies that the service you received did not meet your expectations. I agree without your comment regarding room service and I will make sure to follow up with the appropriate team members to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua MItchell Assistant Manager
Hi Sergey, You are very welcome! It was definitely a little bit of fun preparing your in-room amenity. Glad to hear you enjoyed it! It was an absolute pleasure dealing with you and your family from speaking to you on the phone pre-arrival and then throughout your stay. Thank you so much for taking the time to leave such kind words in our survey. Sincerely, Joshua Mitchell Assistant Manager
Dear Raymond, Thank you for taking the time to leave such kind words in our survey. I'll be sure to pass your comments on to our team. I hope the rest of your travels were safe and enjoyable, we look forward to welcoming you back in the future! Sincerely, Joshua Mitchell Assistant Manager
Dear Sam H., Thank you again for sharing your experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Helene Joly Assistant Manager
Dear Daniel J., Thank you for sharing your experience at the Mercure Queenstown Resort. It is a real pleasure to receive your kind words to our Front Office staff member Yohann. I will definitly share your comments with him and with our team. I am sure that this great feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for taking the time to leave a comment, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helene Assistant Manager
Dear Stephen & Jean R., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Thankyou for taking the time to fill out our survey and leave such kind words. I will definitely be passing on your comments to our team. The dated bathrooms you touched on is something we are very eager to resolve during our big refurbishment plans for 2020! We hope to welcome you back in the future so you can experience the new amenities. I'm glad you appreciated our stunning views of Lake Wakatipu, we are genuinely so lucky to be situated in such beautiful location! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager
Dear John W., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Comments like these are held in very high regard, especially when they come from Silver members such as yourself, so thank you for taking the time to leave such kind words. I will make sure to pass your comments on to our team, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager
Dear Anup G., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will pass your comments on to our staff, sincere thanks for taking the time to fill out our survey. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager
Dear Yashwant, Comments such as these from Gold members like yourself are amazing, thank you so much for taking the time to fill out our survey. I will make sure to let Bessy know you loved her service! We are very lucky to have such a genuine and hard working restaurant supervisor in her. I'm glad to hear you enjoyed the view from your lakeside room, I agree the views are amazing! We are incredibly fortunate to have such an ideal position within a place as beautiful as Queenstown. It is our hope that you will give us the opportunity to welcome you back in the future sir, thank you again for choosing to stay with the Mercure Queenstown Resort. Sincerely, Joshua Mitchell Assistant Manager
Dear Robert, I can't express enough how excellent it is to receive such kind words about our team and the hotel from a Gold member such as yourself. It was an absolute pleasure having you return to stay with us, and we hope to welcome you back in the future! Sincerely, Joshua Mitchell Assistant Manager
Dear Marzena, Thank you so much for taking the time to leave such a positive review of our property. As a fellow coffee lover I can appreciate your kind words about our barista so I will be sure to let them know. I hope the Mercure Queenstown Resort team have the opportunity to welcome you back in the future, and that the remainder of your travels were safe and enjoyable! Sincerely, Joshua Mitchell Assistant Manager
Dear Bennjamin Matthews, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I will be passing your feedback onto our Food and Beverage department to help better assist them in the future. Sincerely, Benny Madden Assistant Manager
Dear Iryna P., We very much appreciate your comments regarding your stay with us at the Mercure Queenstown Resort. Happy to hear you were able to enjoy our amazing views over the lake and you took advantage of our free parking! We look forward to seeing you again soon, Sincerely, Benny Madden Assistant Manager
Dear Christopher, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Benny Madden Assistant Manager
Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. Sincerely thank you for taking the time to leave such a positive review. We have a refurbishment planned for 2020 so we hope to welcome you back in the future to even better facilities and an even more comfortable room! Thank you again sir, I will make sure to pass your comments on to our team. Sincerely, Joshua Mitchell Assistant Manager
Dear Paige, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benny Madden Assistant Manager
Dear Tania Mara C., It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Benny Madden Assistant Manager
Dear Lisa, Thank you for taking the time to tell us about your experience at the Mercure Queenstown Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are disappointed to hear that you did not find the view to be enjoyable and would have been more than happy to rectify this during your stay if we had been made aware of your complaint. Please rest assured we are currently looking into further refurbishment and improvements to the hotel. Your feedback helps on focus on areas we need to address to ensure customer satisfaction. We are truly excited for the upcoming changes our hotel will undertake. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tegan Martin Front Office Manager
When making a booking at this hotel:
- I earn Status & Rewards points
- I do not earn points
- I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
- I can use my Rewards points
- I cannot use my points
- I benefit from {{fidelityCard}} advantages
- I benefit from advantages
- I do not benefit from advantages
- I can take advantage of the Members' rate
- I cannot take advantage of the Members' rate
