Hotel - Pullman Dubai Creek City Centre
Pullman Hotel Pullman Hotel

Pullman Dubai Creek City Centre Hotel

4.5/5 2,749 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Dubai International Airport
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 6AM (Paying)
    • LATE CHECK-OUT UP TO 9PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Exhibition and convention centre

Dubai World Trade Center8 km / 4 mi

Your meetings and events

The hotel features more than 900 square metres of easily customised space for meetings, conferences, social events or any other function, large or small.As many as nine separate meeting rooms can host up to 300 people for meetings, and up to 200 for cocktails receptions. With free and secure Internet access everywhere.Need some suggestions for innovative break ideas? Start by consulting with our Event Manager. And let our in-house IT Solutions Officer handle any tech questions.

Pullman Dubai Creek City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 1 32 m2 3 m 0 0 14 0 0
BOARDROOM 2 79 m2 3 m 0 0 24 0 0
TAWASUL 1 91 m2 4 m 80 22 24 32 50
TAWASUL 2 91 m2 4 m 80 22 24 32 50
TAWASUL 3 91 m2 4 m 80 22 24 32 50
IDRAK 2 92 m2 3 m 70 24 24 30 40
IRTIBAT 96 m2 3 m 70 30 24 32 50
IDRAK 1 104 m2 3 m 70 20 24 30 40
KALIMAT 113 m2 3 m 90 26 30 40 50
IDRAK 1 + 2 196 m2 3 m 120 0 0 60 100
TAWASUL 1 + 2 + 3 273 m2 4 m 200 70 0 120 170
    • Syndicate rooms
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms and suites come with the comfortable Pullman signature bed sheets, a LED IPTV that can integrate with guests' devices, tea & coffee amenities, free high speed internet access and 24-hour room service.

  • 317 rooms
  • 72 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 35 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.5/5 ALL Rating 9,584 reviews

Our guest reviews for
Pullman Dubai Creek City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,749 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Rudz B Business - 22/01/2020 TripAdvisor review
« Short Stay »

Great location, walking distance to the mall. The receptionist was very polite & courteous not forgetting warm house keeping staffs. Check-in & out was fluid. Wish could have stayed there a bit longer.

Business - 22/01/2020 TripAdvisor review
« Perfect business stay »

This hotel is located nearby Deira. And has a direct connection to the Deira City Mall. Connection to either Airport, Downtown Dubai and Sharjah is quite easy. The rooms are just big enough. The Executive rooms gives you access to the Executive Lounge which is very pleasant stay after a busy day. I would like to give a special thanks to Naveed, Maria Fe and Michelle. They ensured that my stay was excellent.

Hasan Families - 17/01/2020 Confirmed reviews ALL
« Very comfortable & extremely good housekeeping staff »

The room very comfortable, housekeeping I would admire it over everything in the hotel. Very comfortable for mall access but walking from metro station specially when carrying a lot of bags it’s a bit too much.

Firoz K. Business - 16/01/2020 Confirmed reviews ALL
« Always wonderful »

It’s always great and very convenient in every possible way.

Carole Couples - 16/01/2020 Confirmed reviews ALL
« Overnight stay »

Had an issue but had this not happened the hotel was 5 stars

Shiva K. Families - 16/01/2020 Confirmed reviews ALL
« Great experience »

Well maintained room and prompt services. We had comfortable stay

Family - 15/01/2020 TripAdvisor review
« Poor customer valuation and service »

You can be a repeater or an AccorHotel member, you will be treated as any other customer. It seems that the management is more concerned about maximising returns rather than offering quality. Very good location with direct access to Deira city centre mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Dubai Creek City Centre. We lament that your experience did not meet your expectations; our sincerest apologies to this. At Pullman DCCC, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It would be very much appreciated if you could kindly elaborate more your concern so we can address the issues and make sure that your next stay with us will go smoothly. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kindly contact us directly at h2022-qm@accor.com for your future reservations and we will be happy to take care of you. Thank you. Kind Regards, Reda Zerrouk Hotel Manager

Abubakar I. L. Couples - 14/01/2020 Confirmed reviews ALL
« Mr »

Pleasant and marvellous

Ak I. Families - 14/01/2020 Confirmed reviews ALL
« Fair .. »

Breakfast cost 2 high .. Room not ready - & yet paid for full night cos i was comin in @ 2am .. Room not being cleaned & stocked up properly with Tea Sugar & bathroom stuff .. Lifts take 2 long .. Concierge - service veri poor .. Check in staff - could not say wher is the nearest Mosque ! Nobody open/closing main entrance doors when u enter/leave hotel .. No heated Indoor Pool ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Dubai Creek City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Laurent Solo - 14/01/2020 Confirmed reviews ALL
« terrible experience, not worth a 5 star hotel, rude staff, failing management »

The room I had booked wasn't available so I was given a room with two single beds instead of a queen size bed, the safe in my room wasn't working : it took 3 requests (and one full day) to have it fixed, the room was noisy due to external noises. I was blamed and shamed by the reception staff who thought I was too stupid to use a magnetic card when actually it was the door magnetic reader that was defect. I had to ask my magnetic card to be changed 3 times for this be addressed after I had asked the cleaner on my floor to try with his master key (it didn't work) and someone from the reception came with me to probably teach me how to use it (of course it didn't work). I was then made to wait 25 minutes sitting in the lobby while a technician was repairing my door. I will never ever stay with Pullman again after this disastrous experience for which I felt the management didn't take responsibility and clearly didn't realize how badly I have been treated. It's normal to have rude staff if management is failing. I have more than 50 nights in hotels each year and I believe there is healthy competition in DubaÏ. It's just terrible for your image, it ruined my stay and I won't try again. You should really be ashamed of this hotel and its management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, First of all, thank you for sharing your feedback to us following your stay at the Pullman Dubai Creek City Centre. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional and seamless guest experience and it’s apparent in this case, we fell short. We sincerely apologize for the inconvenience these had caused you. We do our best to ensure that our guests’ preferences are respected and granted while availability permits us to do so. Our Director of IT and Security personally checked the safety box in the room you stayed in and ensured that it was working properly. The rest of the safety boxes in all the rooms have been checked as well to ensure all in good condition. We also felt very surprised by your remarks that you were made fun by our reception team. Our passionate ‘Heartists’ are extremely focused on the well-being of our valued guests. Please rest assured that this matter will be taken seriously and further investigation will be conducted. I hope that this has not marred your overall impression of our Hotel and Accor in general. Kindly contact me directly should you plan a future visit and I will make sure to reverse your less than satisfactory experience at the Pullman Dubai Creek City Centre. Again, our sincere apologies for the inconvenience caused and we hope to welcome you again in the near future. Thank you. Sincerely yours, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Hamid R. A. Families - 14/01/2020 Confirmed reviews ALL
« I did have feeling about 5 stars hotel »

Dear Sir Or madam I had good experience about residence pool man but this one was bad they give us room at 4 o'clock pm & when I get complain they reply very bad that its my policy also facility of room was poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to reply to our survey regarding your stay at the Pullman Dubai Creek City Centre. I can see from the rating that you have encountered some issues during your stay. Would you kindly elaborate more, so we can address the issues and make sure that your next stay with us will go smoothly. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Olufemi A. Couples - 13/01/2020 Confirmed reviews ALL
« I was not satisfied. »

The first experience I had was that I was told I booked the hotel when I actually booked the apartments. The second experience was when I checked out, I was been forced to take a limo service even though I let them know I needed a Taxi and not a limo.

Mario A. T. Couples - 13/01/2020 Confirmed reviews ALL
« Great Hotel at Great Location »

We stayed 3 days at the Pullman Dubai Creek City Centre and was very satisfied with the hotel staff and the services. The situation close to the airport and the shopping mall was very convenient. This permitted that we had a wonderful shopping time and great opportunities to taste the local food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We would like to thank you for sharing your fantastic review following your stay at Pullman Dubai Creek City Centre. We are certainly very fortunate to have this perfect location, in close proximity to so many wonderful attractions, the most significant points of interest, and not to be forgotten, the choicest shopping in the city! We are delighted that you considered your dealings with our Heartists helpful! What a compliment to the team that you also describe them as excellent! We look forward to your return visit. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Girish G. Business - 13/01/2020 Confirmed reviews ALL
« Satisfied »

Disappointed with the breakfast served in the Lounge, only eggs were served hot other items like mushrooms, tomatoes, has browns etc were cold and not fresh - tasted as if they were made 24/48 hours before. Brought this to the attention of the front desk in the Lounge to no avail! Bed in the room was exceptionally firm, sore back in the mornings. Staff helpful where possible.

Khawaja S. H. Business - 12/01/2020 Confirmed reviews ALL
« Satisfied Experience Overall »

It was my first ever stay here. The welcome at reception on arrival was fantastic especially representative at reception "Mr. MAZHAR" showed really great Friendly attitude. He showed that we are very good friend but infact we were meeti g very first time. He also ensured that I will feel like home here. House keeping experience pushed me to not rate it highly satisfied as it was bit slow. I had to request Prayer mat by calling at house several times in order to get it and silimar other delayed experience. Breakfast was having good atmosphere and variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Firstly, we would like to thank you for your wonderful review following your stay at Pullman Dubai Creek City Centre. It is only with your feedback that we are able to create exceptional memories for our guests. Delighted to read that you liked our breakfast, but above all, I am excited to know that what you most valued was the service provided by our staff and that you found them helpful. Please rest assured that we will cascade your comments with our team members especially to Mazhar, who will surely be thrilled and encouraged to know that you enjoyed you stay with us. Looking forward to another visit. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Cyril N. Business - 12/01/2020 Confirmed reviews ALL
« Mr. »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share your experience to us following your stay at Pullman Dubai Creek City Centre. Your feedback is very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. It was a pleasure to have you with us and we look forward to welcoming you again at our hotel. Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

Anonymous Families - 11/01/2020 Confirmed reviews ALL
« It was somehow good »

I lacked somethings but it was some how nice

Family - 11/01/2020 TripAdvisor review
« Holiday »

Holiday with family...we occupied 5 rooms and no complaints.From check-in to checkout we were treated with 5 star service.Rooms were cleaned timeously breakfast was good although would have preferred more Indian food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your fantastic review following your recent stay at Pullman Dubai Creek City Centre. Pleased to know you found the property to be conveniently clean and comfortable without pretense. This is so necessary in order to feel comfortable and at home away from home. All of our 'Heartists' will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. Looking forward to your next visit with us. Kind Regards, Nishan Silva Cluster General Manager

Karnik R. Families - 10/01/2020 Confirmed reviews ALL
« dubai holiday DSF 2020 »

NICE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We appreciate you sharing to us your feedback following your stay at Pullman Dubai Creek City Centre It is so true that we are blessed to have the perfect location adjacent to one of the best malls of Dubai, City Centre Deira Mall. A great leisure, entertainment and shopping retreat just at the doorstep. For being in a choice location, just 10 minutes away from the Dubai International Airport and shopping district. We look very much forward to your next visit! Sincerely, Reda Zerrouk Hotel Manager Pullman Dubai Creek City Centre

A Couples - 10/01/2020 Confirmed reviews ALL
« Ok »

Location is good, rooms are nice but bathrooms are bad. Sometimes smell of someone smoking comes in the bathroom. Also, the toilet paper roll is located incorrectly as there is not much space for the leg. The Muslim shower is put on the left side which is incorrect as typically it is put on the right side to hold it from right hand. Unfortunately due it’s placement incorrectly, it becomes very uneasy to use it.

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