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ibis Paris Gare de l'Est TGV Hotel 3 stars

Customer review rating 4.1/5 4,504 reviews

ALLSAFE approved hotel

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ibis Paris Gare de l'Est TGV
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+ 8 Services

Hotel extras

  • Located in a quiet street 2 minutes on foot from Gare de l'Est and 8 minutes from Gare du Nord

  • Family and connecting rooms for up to 6 people

  • Free luggage storage

  • rooms equipped with electric shutters providing full black-out

  • 3 metro lines and 10 bus lines serving all of Paris

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Shoe shine machine
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • 1 Meeting room(s)
  • Copy/print service available Paying

Hotel location

ibis Paris Gare de l'Est TGV

6, Rue St Laurent
75010 paris
france

Tel: +33140380505

Fax: (+33)1/42057116

Check-in from 12h00

Check out up to 12h00

  • COURS VINCENNES/GARE ST LAZARE :  26 CHATEAU LANDON

  • GARE DE L EST/ETOILE :  31 GARE DE L EST

  • GARE DE L EST/PORTE DE VERSAILLE :  39 GARE DE L EST

  • GARE DE L EST/ROISSY :  350 GARE DE L EST

  • GARE DE L EST/TROCADERO :  30 GARE DE L EST

  • GARE DE LYON/MAIRIE AUBERVILLIER :  65 GARE DE L EST

  • PORTE D AUTEUIL/GARE DE L EST :  32 GARE DE L EST

  • BOBIGNY P.PICASSO/PLACE ITALIE :  5 GARE DE L'EST

  • PTE D'ORLEANS/PTE CLIGNANCOURT :  4 GARE DE L'EST

  • VILLEJUIF/LA COURNEUVE :  7 GARE DE L'EST

  • GARE ST LAZARE/VILLIER SUR MARNE :  EOLE / E MAGENTA

  • ORLY/CRETEIL :  D GARE DU NORD

  • ROISSY/ST REMY LES CHEVREUSE :  B GARE DU NORD

  • By plane

    PARIS ORLY At 25km / 15.63 miles

  • By plane

    PARIS ROISSY CDG At 25km / 15.63 miles

  • By car

    A1 PORTE DE LA CHAPELLE At 5km / 3.13 miles

  • By car

    A3 PORTE DE BAGNOLET At 5km / 3.13 miles

  • By car

    A4 PORTE DE BERCY At 8km / 4.97 miles

  • By train

    GARE AUSTERLITZ At 5km / 3.11 miles

  • By train

    GARE DE L EST At 0.1km / 0.06 miles

  • By train

    GARE DE LYON At 5km / 3.11 miles

  • By train

    GARE DU NORD At 0.5km / 0.31 miles

  • By train

    GARE MONTPARNASSE At 6km / 3.73 miles

  • By train

    GARE ST LAZARE At 4km / 2.49 miles

GPS :48.875439, 2.358455

Congress centre

  • VILLEPINTE 15.0 km / 9.32 mi

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 25 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Flipchart

  • Soundproof

  • Day light

  • WIFI access

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our restaurants and bars

BAR

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Paris Gare de l'Est TGV

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,504 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,158 reviews

Customer review rating 2.5/5

Anonymous Families - 14/07/2021 Confirmed reviews ALL

Reservation made on the basis that this hotel had a car park, as indicated on the Accor website, which was an important criteria for me for this trip. The hotel did not have a car park. Had I known this before, I would have made another reservation.

Dear PAUL M., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are sorry if you don't found right information in our websibe there is the mention " public parking" near. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maêva - FRONT OFFCICE MANAGER

Good location, paper thin walls

Customer review rating 3.0/5

Anonymous Business - 14/01/2021 Confirmed reviews ALL

Well designed room, shabby bathroom, inadequate heating and paper thin walls which felt allowed me to be party to some interesting sounds from next door.

Dear LUCAS V., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Comfortable, good breakfast, friendly staff.

Customer review rating 4.0/5

Hille M. Friends - 27/07/2020 Confirmed reviews ALL

On arrival we were greeted by very friendly staff. We got our key very quick and that was nice as we were very tired. Unfortunately the lift was broken so we had to get our luggage to the 5th floor, that was an adventure with tired legs and switched off brains. The room was clean and although the usual square inch to manipulate around the beds was not easy but by all I had worse. My worse nightmare that the street noises would be horrendous but it was quiet, no traffic noise, no human intervention of our sleep. The location was brilliant, easy accès to gare du nord and gare l'ouest on foot. I gave an 8, but really it could have been a 10 if an elevator had been accessible.

Dear HILDA MARIA ANDREA M., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dijana Ducaté Responsable Réservations Ibis Paris Gare de l'Est TGV

Practical Location

Customer review rating 4.5/5

Jo Couples - 22/03/2020 Confirmed reviews ALL

Practical location for Gare de l'Est and Gare du Nord. Decent size room and comfy enough for short stays where you mainly need a place to sleep at night.

Initial poor customer service THEN building works noise

Customer review rating 3.0/5

Edward Families - 20/03/2020 Confirmed reviews ALL

1. BAD - On arrival (2 adults, 2 young children, 1 elderly parent) asked for current rates. Wanted to check if I could get a better rate online and asked to use their wifi. Told I couldn't as I wasn't currently a guest. As a regular user of ACCOR, I was shocked. Eventually allowed to use it. Checked in for 2 rooms for 3 nights. Could have potentially lost my booking because of poor customer service. 2. GOOD - After the initial issues, the individual was much more pleasant and helpful 3. GOOD - Rooms were good 4. BAD - Building works next door. Woken up early 5. GOOD - Decided to cancel remaining nights due to morning noise. Refunded last 2 nights payments. Overall, would return. But the initial customer service requires attention

Good location with some room to improvement

Customer review rating 3.5/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Yes we'll located and clean. But no brush for the toilet which makes me uncomfortable for the cleaning people afterwards. Yes that's silly but I care about that. I was impacted by Corona restrictions. Provide a salty and sweet option in the breakfast bags for the next time. In cases like this please consider to allow reimbursement for people like me. I anticipated the border close and left early. Losing money. We all are losing money. But it was not my fault. Not your fault as well. Can you at least update me to Silver? That would be a great gesture. I lost already another stay before, because of the strike of the sncf before Christmas.

WELL LOCATED - GOOD STAY

Customer review rating 3.5/5

Mrs P. K. Couples - 09/03/2020 Confirmed reviews ALL

IT WAS NICE

Very friendly staff and perfect location

Customer review rating 4.5/5

A. D. Families - 13/02/2020 Confirmed reviews ALL

I'm very impress to attitude to customer ... excelent Staff in hotel was very friendly and ready help me in every situation. Next time I would like also stay in this hotel !!!

Dear DERKOWSKI A., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dijana Ducaté Responsable réservations Ibis Paris Gare de l'Est TGV

EXCELLENTE SITUATION .

Customer review rating 5.0/5

Anonymous Friends - 30/01/2020 Confirmed reviews ALL

TRES BON SERVICE ET REACTIVITE AU TOP

Madame C., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de l'Est TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Dijana Ducaté Responsable réservations Ibis Paris Gare de l'Est TGV

Good overall.

Customer review rating 4.0/5

Clement Business - 17/01/2020 Confirmed reviews ALL

Staff were polite and helpful. Room is generally tidy and clean, though they forgot to tidy up our room for one occasional day. Anyway it is a satisfactory experience to stay.

Dear CHING CHEUNG CLEMENT L., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégory

Mr Melvyn J.

Customer review rating 5.0/5

Melvyn J. Couples - 15/01/2020 Confirmed reviews ALL

The gentleman at reception (coloured hair) was extremely helpful and communicated clearly in English, helping us out of a difficult situation, because our reservation had not been listed for the 2 nights 10th/12th Jan, no record from RESERVATION.COM., for which we had paid through Santander account. He did his utmost to contact them and phoned many numbers without success, Eventually he offered us and available room for a reduced rate inc. breakfast .Which we appreciated. It does mean I now have to investigate why it did not go through!! He gave me the relevant documents to pursue the claim and I will let him know how and when it is resolved. So thank you and your staff for the care and help, which meant we could go a head and enjoy the 2 days in Paris after 2 days in Disneyland. Best wishes Melvyn J.

Dear MELVYN HARRY J., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dijana Ducaté responsable réservations Ibis Paris Gare de l'Est 10èmè

Tiny rooms

Customer review rating 2.0/5

Cláudio Couples - 17/12/2019 Confirmed reviews ALL

Good location, not enough staff, tiny rooms.

Dear CLAUDIO A., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Quite okay low-medium budget hotel

Customer review rating 2.5/5

Mikko Couples - 09/12/2019 Confirmed reviews ALL

Quite okay low-medium budget hotel. Quite small hotel and rooms, but with this price nice hotel with okay breakfest. Near by to train station&metro but a little bit side from city center / tourist areas.

Dear MIKKO P., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

The lack of customer care by the onsite management team was shocking.

Customer review rating 0.5/5

Jonathan P. Friends - 02/12/2019 Confirmed reviews ALL

On Tuesday the 26th my wife purchased a Louis Vuitton handbag in Paris. She stored the handbag in our luggage in the hotel room with a lock. On Wednesday we left the room around 8am for the day. Upon returning at 8pm she discovered the luggage had been tampered with. On investigations she found the LV hand bag missing. Looking through the bag she also found her Pandora charm bracelet Wit 15 Pandora charms and a necklace with a butterfly pendant missing. I went to the front desk to report the thefts and requested the police be contacted. The manager on duty, Julie, said that I would need to file a report at the police station and then walked away. I called her back and ask for the access log for my room and if she could check the video feeds for the floor. She gave a exasperated breath and said she did not have access to the video but would come check the access log at the door. After reviewing the log she informed us that the only other access that day was housekeeping. She also reiterated that she could not check video until the next day. Wednesday morning we spent at the police station filing a report and returned around noon. I provided copies of the police report as well as the receipt for the LV bag to the hotel. They then said something vague about me claiming it on my insurance and that the hotels insurance will work with my insurance. I was given no claim numbers or any further information to follow up with. It is clear to me that the hotel staff stole the items and as such I feel the hotel should be responsible for the losses we have incurred. These include the cost of the items as well as the lost vacation time and resources I have expended in time and effort to deal with this issue. I also do not think I should have to pay to be a victim.

Extremely basic room that is not safe from theft

Customer review rating 0.5/5

John Business - 01/12/2019 Confirmed reviews ALL

The room was basic. Cleaning was basic also some dirt was left on a towel one day and another day a clean towel smelled very disgusting. One day I came back to find my case broken into and my laptop had been tampered with. The hotel would do nothing as nothing was stolen and never followed up on the matter at all (as if I believed they would ever do anything about it)

Comfortable, decent breakfast and great location

Customer review rating 4.5/5

Malcolm C. Solo - 30/11/2019 Confirmed reviews ALL

All good

Dear MALCOLM C., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Excellent position

Customer review rating 5.0/5

Enry Families - 26/11/2019 Confirmed reviews ALL

Everything was perfect. Clean and comfortable. Brst quality price.

Dear MORGANTI E., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Possibly my worst hotel experience

Customer review rating 1.0/5

Clara Solo - 25/11/2019 Confirmed reviews ALL

The room was incredibly small for the price. But the worst was that at night, as I was getting ready to go to bed around midnight, I tried to close the shutters only to find out there were no shutters! I'm assuming they broke and were removed, and never replaced. Needless to say that I couldn't sleep with the street lights on my face all night. The windows also weren't soundproof so I could hear every single loud drunken person who walked down the street. Absolutely horrible experience.

All good except now water bottles

TripAdvisor rating 4.0/5

TravelPM81 Couples - 02/07/2019 TripAdvisor review

The hotel, the staff were all great. But it was disappointing that no complimentary water bottles were not given. When asked the reception said they don't give! Specially on the hot summer days, water would have been much appreciated

Hotel Ibis Paris gare de L'est TGV

TripAdvisor rating 4.0/5

BackPacker57294 Family - 26/03/2019 TripAdvisor review

Good hotel located in a quiet street, 3 mins walk from metro line 4 and 6 mins walk from gare de L'est-We came by Eurostar and Gare du Nord is only 1 stop after on metro line 4- Welcoming, friendly and helpful 24 hours front desk Reception- Easy to check in and out. we checked out at 9am and left our luggage in the storage room and came back to collect them before leaving for Eurostar. Nice room with electric blind and comfy twin beds and aircon. Nice bathroom with shower. it would have been great if we had a mini fridge! Opposite hotel, is a small friendly chinese restaurant with authentic delicious chinese food at affordable price! We recommend it! Not far from the hotel, there is a grocery shop, McDonald and a few coffee places.

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