ibis Paris Gare de l'Est TGV Hotel

Quite okay low-medium budget hotel. Quite small hotel and rooms, but with this price nice hotel with okay breakfest. Near by to train station&metro but a little bit side from city center / tourist areas.

On Tuesday the 26th my wife purchased a Louis Vuitton handbag in Paris. She stored the handbag in our luggage in the hotel room with a lock. On Wednesday we left the room around 8am for the day. Upon returning at 8pm she discovered the luggage had been tampered with. On investigations she found the LV hand bag missing. Looking through the bag she also found her Pandora charm bracelet Wit 15 Pandora charms and a necklace with a butterfly pendant missing. I went to the front desk to report the thefts and requested the police be contacted. The manager on duty, Julie, said that I would need to file a report at the police station and then walked away. I called her back and ask for the access log for my room and if she could check the video feeds for the floor. She gave a exasperated breath and said she did not have access to the video but would come check the access log at the door. After reviewing the log she informed us that the only other access that day was housekeeping. She also reiterated that she could not check video until the next day. Wednesday morning we spent at the police station filing a report and returned around noon. I provided copies of the police report as well as the receipt for the LV bag to the hotel. They then said something vague about me claiming it on my insurance and that the hotels insurance will work with my insurance. I was given no claim numbers or any further information to follow up with. It is clear to me that the hotel staff stole the items and as such I feel the hotel should be responsible for the losses we have incurred. These include the cost of the items as well as the lost vacation time and resources I have expended in time and effort to deal with this issue. I also do not think I should have to pay to be a victim.

The room was basic. Cleaning was basic also some dirt was left on a towel one day and another day a clean towel smelled very disgusting. One day I came back to find my case broken into and my laptop had been tampered with. The hotel would do nothing as nothing was stolen and never followed up on the matter at all (as if I believed they would ever do anything about it)

All good

Everything was perfect. Clean and comfortable. Brst quality price.

The room was incredibly small for the price. But the worst was that at night, as I was getting ready to go to bed around midnight, I tried to close the shutters only to find out there were no shutters! I'm assuming they broke and were removed, and never replaced. Needless to say that I couldn't sleep with the street lights on my face all night. The windows also weren't soundproof so I could hear every single loud drunken person who walked down the street. Absolutely horrible experience.

Room fine (if on the small side), breakfast equally good. Staff helpful (especially the breakfast waiter/chef). A better evening bar would have been nice.

It all started on check in to save time I did the online check in knowing we would be arriving late and it makes things so easy or so I thought. When we arrived we were told we needed to fill in check in paperwork and when i had advised the receptionist that I'd already checked in online he shrugged his shoulders and was adamant we fill in this paper work which I very reluctantly did And when he checked us in he and handed me the key cards no welcome drink voucher was fourth coming either. So we just went straight upto our room as it had been an extremely long day. I am an accor gold member and have never had these issues before as I always do online check in and when I arrive at a hotel I'm handed my keys etc and have no problems at all. If I do stay in paris again I will most definitely nit staying here again .

Efficient check-in, clean room. Very comfortable beds (even the convertible single beds for the children). Good choice at breakfast buffet. Lack of door (or nay screening) between the two rooms of family suite was only negative experience.

We stayed at your hotel for 3 nights. I had reserved a room with 2 separate beds at the website of Accorhotels. At your site you promised modern, good beds. In reality one bed was normal, but another was a bed for travelling, low and uncomfortable! The room was hot, even we had air condition machine. Fortunately there was a balcony, we could open the door. But at night the area was very noisy, so the door had to be closed. We ate the breakfast every morning. We missed vegetables and warm dishes. The bread and cakes were delicious. The breakfast room was very hot!

All staff is friendly especially the one from her first working there.

Simple room, well sized, accessible electrics and TV, good shower - fine for a one night visit

It was good for me, I only had to sleep and have breakfast, and wanted to be close to Gare Du Nord. This hotel met all of these requirements. However it was quite warm in the room, and an open window is unfortunately to noisy. Liked the breakfast very much, plenty of choice.

Everything was great except for the rude behavior of the man who works in the evening. When collecting our welcoming drink, we had been told we would both receive a drink by the morning ladies, but he called my husband a liar. We have never been treated in such a rude manner by any other Accor hotel, and have always received 2 drinks. This made us feel most unwelcome.

We were very happy with our stay. The location was perfect near the Gare de l'Est. Clean room, nice breakfast and really helpful staff. Thank you for the great suggestion for a lunchplace nearby!