ibis Paris Porte de Bercy Hotel 3 stars

We were disappointed with the reception staff on arrival. I had pre-registered but the person asked if I was Blue or Red. He was very offhand and unsmiling. We requested a fridge for some perishables that we were carrying but were refused until we managed to speak to the manager. No complaints about the room which was the to the expected standard.

Very conveniently situated in a centre commercial and relatively close to the Gare routière and de Lyon. However, keep in mind that it's a no frills hotel thus don't expect a fridge or large spaces.

Good, straight forward

Was ok. Ridiculous to be asked to leave my passport at reception in order to borrow an iron!

Room was basic but clean. We were able to store our luggage. Staff directed us to bus to city.

I was quickly looking for a good place to stay the night in Paris and once again Ibis has proved to be a good place to have this stay. Very polite personnel, very helpful, could park my car in this very good parking and have an excellent sleep in good beds. So hope for a quick return to Ibis Bercy.

Purpose to have yet another quick visit to Paris. Naturally a hotel required to have a good stay. Ibis Bercy perfectly suited our wishes and demands. Already look forward to have one more stay. Suitable personell, parking for our car, perfectly close to public transport to go to the city. Very good bed and also nice that it neigbours a very good mall, where one can effortlessly spend some hours. So: thank you, Ibis Bercy.

Very good, even if a bit expensive! But of course in Paris, the costs are very high and the quality of the service was high as well!! Regards See you next time, may be in another Ibis Hotel all around Europe. I am an Export Manager and U am used to travel a lot around many countries A. C.

Hotel is far from city center with poor public transport connection and the room was too small for two people

I had to checkout early and unable to refund the remaining days.

Had to mend the curtain; floor was dirty, matress of poor quality, bathroom ready ro be refurbished... Never had an Accor experience like this one in all my years as a member.

I had stayed in ibis budget Porte de Bercy in the past and it was the only Accor hotel where I've had a bad experience. My colleague booked on my behalf this stay (as she usually does, using the credit card of the company). I usually provide my name and I'm given my room, if I happen to have any request or question, it's always solved in 15 minutes. I always feel welcome in Accor hotels. I woke up at 4am to catch my 6am train. I went to a business workshop, I was planning to go to the hotel, eat, rest a bit and work to deliver an important quotation, before going again to a training in the late afternoon. I got to the hotel at 1pm, I was asked to provide the credit card that was used to book the room, I explained it was my company's and that I couldn't show it. I was told I needed to have a photocopy of the credit card AND the ID of the person sent by email. I explained that she wouldn't be coming back before 2pm. I was told to come back at 2pm then. I asked explicitely, does that mean I can't have my room until 2pm? besides I'm not sure she has the card now... I mean, and the holder of the card is the general manager of the company, I can't ask him to just scan and email me his ID... He told me he couldn't give me the room without the card and the ID. I told him I'm a regular customer of ibis, ibis styles and ibis budget and I'm asked my name and that's it. As a regular customer you know where to find me, you know the name of the company I work for, you know that card is used regularly to book my rooms... it's not like I used a stolen card or anything... I didn't feel welcome or understood at all. I felt a wall in front of me, and not willing to listen to anything or to think, just acting, executing what he says were the rules at that particular hotel. I woke up at 4am, I needed to work and rest, and I couldn't do it at this hotel. I got upset and left. I tried to call Accor customer care line, waited for 13 minutes listening to music and then hung up. I called again and I had a nice welcoming voice. I explained the situation, and told her I wanted to change the room and stay at another hotel. She told me to wait so she could check what she could do. She explained to me that my booking couldn't be modified because the price that was paid for the room wasn't the flexible rate. I told her that I could pay the difference between this booking and some other room at some other hotel... that was not in her hands, or so she told me. She told me that she would call back the hotel to find a solution so that I could get my room while I waited for the documents. I explained to her that it was physical, I was upset and neither the staff, nor the place feel welcoming to me, she told me that I had 2 options : either I cancelled, without having a reimbursement (not flexible rate), or I she called the hotel so I can get my room. I didn't want to go back to that place. I still don't want to. I explained to her that the reason I always book for my business trip ibis, ibis styles or ibis budget is because I feel welcome. That's not an ibis to me as the other was not an ibis budget. And the 15 minute guarantee was not applied, as the most basic 'feature" or "request" I had : getting my room, was not satisfied. I also explained to her that I booked personal trips too, in ibis, ibis budget and ibis styles. I had a room in Amsterdam coming up, another at Brussels, and 2 nights at Paris for family trips. I spent a lot to get ibis and the welcome feeling, but none of that mattered to her: non-flexible rate means either you cancel and don' get your money back or you go back to that non-welcoming staff in that place. I was very disappointed that I didn't get to talk to humans. I got machines, I could've spoken to robots, that would've been the same experience. Just executing, and not even thinking or not a little bit of empathy...

The keys are way too old, for some of the rooms we had to go back to the reception 4 times for them to be reprogrammed. Also one of the elevators was not in service, without being taken out of duty, making an eternal wait, every time the faulty elevator was in the same floor we were trying to get an elevator from.

I couldn't sleep the whole night, because of a leaking window with terrible wind sounds

Customer service during check in was poor ( receptionist had very poor people skills). I had booked and prepaid 3 rooms on booking.com with breakfast which was not reflected on the reservation the hotel had on their computer. You made me look unprofessional in front of my students to no fault of my own. The rooms we had smelled horribly of cigarette smoke. My colleague requested a change of room because of the smell and was given a room that smelled even worse.