ibis Paris Porte de Bercy Hotel 3 stars

Customer review rating 3.6/5 3,173 reviews
ibis Paris Porte de Bercy
See on a map
+ 14 Services
Book this hotel

Your loyalty is rewarded

Hotel extras

  • 8 seminar rooms accommodating up to 110 people

  • Advantage 2

  • A bar and a restaurant are at your disposal

  • Private covered parking

  • 7/24 reception and Wi-Fi offered

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private enclosed outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Web corner

Hotel location

ibis Paris Porte de Bercy

2, Place de l' Europe
94220
charenton le pont
france

Tel: +33149775555

Fax: (+33)1/49778191

Contact email

Check-in from 12h00

Check out up to 12h00

  • GARE ST LAZARE-ECOLE VETERINAIRE :  24 PARC DE BERCY

  • TERROIR DE FRANCE :  109 PARC DE BERCY

  • IBIS PARIS PORTE DE BERCY :  14 COUR ST EMILION

  • By plane

    PARIS ORLY At 18km / 11.25 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 29.1km / 18.08 miles

  • By car

    AUTOROUTE DE L'EST At 0.9km / 0.56 miles

  • By car

    AUTOROUTE DU NORD At 3km / 1.86 miles

  • By car

    AUTOROUTE DU SUD At 5km / 3.13 miles

  • By train

    PARIS GARE DE LYON At 2km / 1.25 miles

GPS :48.825239, 2.394129

Your meetings and events

Designed to create the perfect setting for your seminars, business meetings or meals, the hotel offers 6 fully equipped, modular rooms with air conditioning, natural light and a relaxation area perfect for combining work and pleasure.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Airconditioned meeting room

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Business Desk
  • Direct dial telephone

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 12m²
  • Wireless internet in your room
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

LE TIEPOLO

Type of cuisine: Regional

Our chef offers a seasonal French-Italian menu. Take the time to discover all the culinary delights of our ibis restaurants over the course of your stays...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Paris Porte de Bercy

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

3,173 reviews

tripadvisor

TripAdvisor Rating 3.0/5

770 reviews

Not great

TripAdvisor rating 3.0/5

BigDon5 Business - 11/11/2019 TripAdvisor review

Shower broken, restaurant chaotic for dinner, WiFi kept dropping out and breakfast below par. Not up to the usual standard. I choose Ibis because the offer is reliable but this occasion was a disappointment

Dear Big Don5, First of all I would like to thank you for taking the time to share a valuable comment of your stay. Please accept our kindest apologies regarding the inconvenience you faced with your room, be sure that your remarks have been considered by the Management team and that we highly value you feedback. I truly hope that we will soon have the opportunity to welcoming you again and have the pleasure to reach your expectations. Yours sincerely, Manager

Hotel urgent renovated

Customer review rating 3.6/5

Bruno Business - 18/10/2019 Confirmed reviews ALL

Reception team is ok.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annabel Coureau Attachée Commerciale

Hotel OK, but not welcoming. Terrible location.

Customer review rating 3.6/5

Michael Couples - 17/09/2019 Confirmed reviews ALL

Rooms are fine: good bedding, well insulated from the freeway noise. Staff is somewhat unappealing. Location is terrible, access is complicated. Yet, the price was right.

Dear MICHAEL G., We very much appreciate your comments regarding your stay at the ibis Paris Porte de Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Coureau Attachée Commerciale

Better than I'd ever expect for the price

Customer review rating 3.6/5

Laurent Friends - 23/07/2019 Confirmed reviews ALL

At almost impossible price (for Paris during summer) I slept in comfy bed in a room with air-conditioning, nice bathroom & even with a view of Eiffel tower in the distance

Dear LAURENT R., We very much appreciate your comments regarding your stay at the ibis Paris Porte de Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Coureau Attachée Commerciale

Not the best Ibis

Customer review rating 3.6/5

Michael A. Couples - 18/07/2019 Confirmed reviews ALL

We were disappointed with the reception staff on arrival. I had pre-registered but the person asked if I was Blue or Red. He was very offhand and unsmiling. We requested a fridge for some perishables that we were carrying but were refused until we managed to speak to the manager. No complaints about the room which was the to the expected standard.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annabel Coureau Attachée Commerciale

Satisfactory

Customer review rating 3.6/5

Boon Couples - 11/07/2019 Confirmed reviews ALL

Very conveniently situated in a centre commercial and relatively close to the Gare routière and de Lyon. However, keep in mind that it's a no frills hotel thus don't expect a fridge or large spaces.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annabel Coureau Attachée Commerciale
Customer review rating 3.6/5

Anonymous Solo - 07/07/2019 Confirmed reviews ALL

Good, straight forward

Dear LUCILLE M., We very much appreciate your comments regarding your stay at the ibis Paris Porte de Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Coureau Attachée Commerciale

Ok.

Customer review rating 3.6/5

David B. Business - 07/07/2019 Confirmed reviews ALL

Was ok. Ridiculous to be asked to leave my passport at reception in order to borrow an iron!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annabel Coureau Attachée Commerciale

Basic, but ok

Customer review rating 3.6/5

Claire Couples - 01/07/2019 Confirmed reviews ALL

Room was basic but clean. We were able to store our luggage. Staff directed us to bus to city.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Annabel Coureau Attachée Commerciale

Have a stop at Ibis Bercy to have a quality stay in Paris.

Customer review rating 3.6/5

Roald W. Friends - 23/06/2019 Confirmed reviews ALL

I was quickly looking for a good place to stay the night in Paris and once again Ibis has proved to be a good place to have this stay. Very polite personnel, very helpful, could park my car in this very good parking and have an excellent sleep in good beds. So hope for a quick return to Ibis Bercy.

Dear ROALD W., We very much appreciate your comments regarding your stay at the ibis Paris Porte de Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Coureau Attachée Commerciale

Excellent hotel for a short stay.

TripAdvisor rating 3.0/5

RoMalapai Friends getaway - 19/06/2019 TripAdvisor review

Purpose to have yet another quick visit to Paris. Naturally a hotel required to have a good stay. Ibis Bercy perfectly suited our wishes and demands. Already look forward to have one more stay. Suitable personell, parking for our car, perfectly close to public transport to go to the city. Very good bed and also nice that it neigbours a very good mall, where one can effortlessly spend some hours. So: thank you, Ibis Bercy.

Dear Romalapai, What a nice review! Thank you very much for your trust; we are thrilled to have you as one of our loyal guests. I will personally share your praises with the rest of the team and they will be so proud to hear them. We truly hope to have the chance of welcoming you again very soon. Best wishes, Direction

Very good, even if a bit expensive!

Customer review rating 3.6/5

A. C. Business - 30/05/2019 Confirmed reviews ALL

Very good, even if a bit expensive! But of course in Paris, the costs are very high and the quality of the service was high as well!! Regards See you next time, may be in another Ibis Hotel all around Europe. I am an Export Manager and U am used to travel a lot around many countries A. C.

Dear C. A., We very much appreciate your comments regarding your stay at the ibis Paris Porte de Bercy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Coureau Attachée Commerciale
Customer review rating 3.6/5

Rez Couples - 24/04/2019 Confirmed reviews ALL

Hotel is far from city center with poor public transport connection and the room was too small for two people

Dear Sir K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rachel Mieli Assistante de direction

Unable to refund

Customer review rating 3.6/5

Nick Solo - 08/04/2019 Confirmed reviews ALL

I had to checkout early and unable to refund the remaining days.

Dear NICOLAS JOHN V., Thank you for taking the time to tell us about your experience at the ibis Paris Porte de Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that regarding the conditions terms and policy of your booking your booking was not refundable, not amendable, this is why this was cheaper than our public rate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Mieli Assistant de direction

Poor experience.

Customer review rating 3.6/5

Stefaan V. B. Business - 04/04/2019 Confirmed reviews ALL

Had to mend the curtain; floor was dirty, matress of poor quality, bathroom ready ro be refurbished... Never had an Accor experience like this one in all my years as a member.

Dear Sir VAN B., Thank you for taking the time to tell us about your experience at the ibis Paris Porte de Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Mieli Assistant de direction

Didn't feel welcome so I went to another hotel where I was warmly welcome

Customer review rating 3.6/5

Elena Business - 19/03/2019 Confirmed reviews ALL

I had stayed in ibis budget Porte de Bercy in the past and it was the only Accor hotel where I've had a bad experience. My colleague booked on my behalf this stay (as she usually does, using the credit card of the company). I usually provide my name and I'm given my room, if I happen to have any request or question, it's always solved in 15 minutes. I always feel welcome in Accor hotels. I woke up at 4am to catch my 6am train. I went to a business workshop, I was planning to go to the hotel, eat, rest a bit and work to deliver an important quotation, before going again to a training in the late afternoon. I got to the hotel at 1pm, I was asked to provide the credit card that was used to book the room, I explained it was my company's and that I couldn't show it. I was told I needed to have a photocopy of the credit card AND the ID of the person sent by email. I explained that she wouldn't be coming back before 2pm. I was told to come back at 2pm then. I asked explicitely, does that mean I can't have my room until 2pm? besides I'm not sure she has the card now... I mean, and the holder of the card is the general manager of the company, I can't ask him to just scan and email me his ID... He told me he couldn't give me the room without the card and the ID. I told him I'm a regular customer of ibis, ibis styles and ibis budget and I'm asked my name and that's it. As a regular customer you know where to find me, you know the name of the company I work for, you know that card is used regularly to book my rooms... it's not like I used a stolen card or anything... I didn't feel welcome or understood at all. I felt a wall in front of me, and not willing to listen to anything or to think, just acting, executing what he says were the rules at that particular hotel. I woke up at 4am, I needed to work and rest, and I couldn't do it at this hotel. I got upset and left. I tried to call Accor customer care line, waited for 13 minutes listening to music and then hung up. I called again and I had a nice welcoming voice. I explained the situation, and told her I wanted to change the room and stay at another hotel. She told me to wait so she could check what she could do. She explained to me that my booking couldn't be modified because the price that was paid for the room wasn't the flexible rate. I told her that I could pay the difference between this booking and some other room at some other hotel... that was not in her hands, or so she told me. She told me that she would call back the hotel to find a solution so that I could get my room while I waited for the documents. I explained to her that it was physical, I was upset and neither the staff, nor the place feel welcoming to me, she told me that I had 2 options : either I cancelled, without having a reimbursement (not flexible rate), or I she called the hotel so I can get my room. I didn't want to go back to that place. I still don't want to. I explained to her that the reason I always book for my business trip ibis, ibis styles or ibis budget is because I feel welcome. That's not an ibis to me as the other was not an ibis budget. And the 15 minute guarantee was not applied, as the most basic 'feature" or "request" I had : getting my room, was not satisfied. I also explained to her that I booked personal trips too, in ibis, ibis budget and ibis styles. I had a room in Amsterdam coming up, another at Brussels, and 2 nights at Paris for family trips. I spent a lot to get ibis and the welcome feeling, but none of that mattered to her: non-flexible rate means either you cancel and don' get your money back or you go back to that non-welcoming staff in that place. I was very disappointed that I didn't get to talk to humans. I got machines, I could've spoken to robots, that would've been the same experience. Just executing, and not even thinking or not a little bit of empathy...

Dear Mrs E., Thank you for taking the time to tell us about your experience at the ibis Paris Porte de Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Mieli Assistant de direction

Adequate, but the keys problem was really annoying

Customer review rating 3.6/5

Robinson M. Families - 19/02/2019 Confirmed reviews ALL

The keys are way too old, for some of the rooms we had to go back to the reception 4 times for them to be reprogrammed. Also one of the elevators was not in service, without being taken out of duty, making an eternal wait, every time the faulty elevator was in the same floor we were trying to get an elevator from.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel Mieli Assistante de direction

Noisy nightmare

Customer review rating 3.6/5

Anonymous Business - 10/12/2018 Confirmed reviews ALL

I couldn't sleep the whole night, because of a leaking window with terrible wind sounds

Dear Yahia B., Thank you for taking the time to tell us about your experience at the ibis Paris Porte de Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Mieli Assistante de direction

Will never book a room at an IBIS hotel again

Customer review rating 3.6/5

Raquel Business - 09/12/2018 Confirmed reviews ALL

Customer service during check in was poor ( receptionist had very poor people skills). I had booked and prepaid 3 rooms on booking.com with breakfast which was not reflected on the reservation the hotel had on their computer. You made me look unprofessional in front of my students to no fault of my own. The rooms we had smelled horribly of cigarette smoke. My colleague requested a change of room because of the smell and was given a room that smelled even worse.

Dear Mrs C., Thank you for taking the time to tell us about your experience at the ibis Paris Porte de Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Mieli Assistante de direction

Convenable

Customer review rating 3.6/5

Fm75 Couples - 03/12/2018 Confirmed reviews ALL

Convenable

Monsieur M., Nous vous remercions d'avoir pris le temps de partager votre avis. Nous ne manquerons pas de communiquer vos remarques et impressions aux personnes concernées et espérons vous revoir bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Rachel Mieli Assistante de direction
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby