Le Régina Biarritz Hotel & Spa-MGallery

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Le Régina Biarritz Hotel & Spa-MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 1,115 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Haute couture and Art Dec

  • Where the golf greens meet the sea

  • Wellness areas: spa by Sothys and heated outdoor pool from April to October

  • A bistro restaurant w/ local gourmet cuisine facing the Biarritz lighthouse

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Le Régina Biarritz Hotel & Spa-MGallery

52 avenue de l' impératrice
64200 BIARRITZ
France

  • By plane

    BIARRITZ ANGLET BAYONNE At 4km / 2.5 miles

  • By plane

    PAU UZEIN At 90km / 56.25 miles

  • By car

    BAYONNE NORD N°6 At 16km / 10 miles

  • By car

    BAYONNE SUD N°5 At 8km / 5 miles

  • By car

    BIARRITZ LA NEGRESSE N°4 At 5km / 3.11 miles

  • By train

    BAYONNE At 8km / 5 miles

  • By train

    BIARRITZ At 4km / 2.49 miles

GPS:43.490814, -1.551937

Congress centre

  • ESPACE BELLEVUE 0.8 km / 0.5 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Iqori

Your meetings and events

For seminars, board meetings and business meetings, the Golf, Aquitaine and Adour rooms feature the latest in technology, ensuring the success of your events with quality service. Organize an event like no other: Privatize the hotel and hold your plenaries on the central patio, where a glass roof infuses the space with natural light (minimum 60 people). Impress your guests with a sunset cocktail party by the side of the adjustable-depth pool.

Room descriptions and layouts

meeting rooms

From 1 to 60 

attendees

Configuration is not available for these requirements
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  • Convert different units of measurement and make organising your events easier.

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Our accommodation(s)

The decor is inspired by fashion houses to give the space a contemporary feel—dark and elegant wood, clean lines & fabrics with subtle hues. A unique setting with views of the golf course or the ocean. An homage to the camellias and mirrors of Coco Chanel, whose unique spirit still inspires the hotel's rooms and suites.

Our guest reviews

Our guest reviews for
Le Régina Biarritz Hotel & Spa-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,115 reviews

TripAdvisor Rating  4.5/5  1,224 reviews

Certificate of excellence 2022

Not friendly and not as great of a location as we thought

Customer review rating 2.5/5

Ellen P. Couples - Confirmed reviews ALL

Everyone was very snoody! And the hotel in 3/4 mile from heart of city center.

Dear Jeffrey P., Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Digeon, General Manager

Estancia agradable

Customer review rating 4.5/5

Joaquin V. L. Couples - Confirmed reviews ALL

Muy correcta

Dear Joaquin V., We very much appreciate your comments regarding your stay at the Le Régina Biarritz Hôtel & Spa - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Digeon, General Manager

Friendly Staff and Unexpected Treats

Customer review rating 5.0/5

Tom W. Families - Confirmed reviews ALL

Great experience, we arrived late due to a flight delay and were greeted with very friendly reception staff and a complimentary upgrade. Furthermore, in our room we found lots of equipment for our 11 month daughter which we didn't expect.

Dear Tom W., We very much appreciate your comments regarding your stay at the Le Régina Biarritz Hôtel & Spa - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, great staff, comfortable. 10 out of 10.

Customer review rating 5.0/5

Clare Families - Confirmed reviews ALL

From the moment we walked in the door this hotel exceeded all expectations, this is a great hotel.

Dear Clare M., We very much appreciate your comments regarding your stay at the Le Régina Biarritz Hôtel & Spa - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Super welcome, impeccable room and friendly staff

Customer review rating 4.5/5

Sophie F. Families - Confirmed reviews ALL

We were very impressed to be offered a sea view having only booked a town view. The staff were very helpful and friendly at both the reception, bar and restaurant. The only reason I would give 9 instead of 10 is because my husband's potatoes weren't cooked properly!

Customer review rating 4.5/5

Marianne T. Families - Confirmed reviews ALL

I love the location the team is adorable in every aspect from the reception to the breakfast team

Excellent stay

Customer review rating 4.5/5

Werner D. Couples - Confirmed reviews ALL

Fabulous location with great views, very nice hall/bar and attentive personnel.

Dear Werner D., We very much appreciate your comments regarding your stay at the Le Régina Biarritz Hôtel & Spa - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Boutique hotel nice location pleasant stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Room was small but well appointed room service however was limited

Customer review rating 5.0/5

Lisa Couples - Confirmed reviews ALL

Amazing stay in Biarritz! Everything exceeded expectations except for the coffee at breakfast- please make it better! Merci!

Dear Lisa S., We very much appreciate your comments regarding your stay at the Le Régina Biarritz Hôtel & Spa - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Ks Couples - Confirmed reviews ALL

Beautiful hotel! Good sized rooms and bathroom! Liked the separate toilet, but a hand basin would be better for hygiene Very comfortable beds and pillows. However, the horrible plasticised mattress protector detracted from this leading to a sweaty nights sleep, added to this it was impossible to turn the A/C down below 17C (hotel informed)

Good stay

Customer review rating 4.5/5

Boudjy Families - Confirmed reviews ALL

Good stay

Great stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We had a beautiful room with a great view over the ocean and the Biarritz Phare. Excellent service all around. That is unusual nowadays in France.

Wonderful

TripAdvisor rating 5.0/5

olivionda TripAdvisor review

Incredibly nice welcome by all employees, reception and concierge were extremely helpful and always genuinely polite! Really good location and rooms are very comfortable. Thank you for making our holidays even more so special!

Dear olivionda, Our team would like to thank you warmly for sharing your very positive opinion on TripAdvisor. It is very important for us to know that you had a nice experience with us. We look forward to the plesaure of welcoming you back soon to Le Regina Biarritz Hôtel & Spa, Kind regards,

Excellent hotel in Biarritz

TripAdvisor rating 5.0/5

JLCC_12 TripAdvisor review

Two nights at the Hotel Regina in Biarritz: extremely pleasant, particulartly the rooms facing the ocean with a wonderfull view; personnel and services of high standard. a minor point: breakfast could be improved ( no scrambled eggs, !)

Mediocre Service and Terrible Customer Service

TripAdvisor rating 3.0/5

Explore36317815938 Couples - TripAdvisor review

After travelling for a week through the delightful Spanish Basque country for our honeymoon, we arrived to Biarritz and checked into the Le Regina -- they told us in the front that they have given us an upgrade -- as soon as we entered the room we realized that the upgrade was to put us in a handicapped room with a view of the parking lot (instead of the city view we had booked). We then went out to explore the city and when we got back later that evening the room stank of cigarette smoke (we later realized this is a common complaint of guests in that room) and they made us feel like they were doing us a favor by switching our rooms (after an hour of investigations) and then letting us know that if we wanted, we could upgrade for a water view for an extra sum of money. This really made us feel quite insulted at this point -- all we wanted was a nice place to sleep without the stench of cigarette smoke in the air. All in all the customer service was terrible and I found the front desk to be extremely unhelpful in the ordeal. I'd suggest staying elsewhere -- the hotel is at most a 4 star in terms of accommodations and a 1 star in terms of customer experience. A true disappointment. NB kudos to the manager however, who was quite understanding and friendly, but alas only available the next morning.

Dear Explore36317815938, Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa. I am sorry that your experience did not meet your expectations; our only wish was to please you upgrading your room to a room on a higher floor with a nice and larger bathroom. As well, I regret the fact that the view did not meet the idea you had of it when you made your reservation. Good note of your remark has been taken and we will change our room description to have a more precise one. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect for all families !

TripAdvisor rating 5.0/5

Freedom07751958533 Families - TripAdvisor review

We stayed there for 1 night and had a really great time. Restaurant is perfect, we loved the food! Great location. Just walk for 10 mins to the `grand plage`. We also enjoyed the music performance at the bar. Highly recommend to everyone. Especially to the families.

Dear Freedom07751958533, Thank you very much for your feedback, we are very glad you had a nice stay with us and enjoyed our restaurant, location and events. We look forward to welcoming you back on your next visit to Biarritz, Kind regards,

Not a five-stars hotel

TripAdvisor rating 2.0/5

Eg0trip Families - TripAdvisor review

The overall experience and mainly the quality of service was not what can be expected from a 5* hotel.The staff is young and unexperienced, sometimes not even polite. Rooms are small and marketing is somehow misleading.Classic Rooms "facing the city" (according to the website) are actually looking down on the omnipresent parking lots.Superior Rooms with "Ocean views" are facing the road with its flow of coaches bringing tourists to the nearby light house.The pool is surrounded by parking lots and a road. The spa is underground with no natural light nor view and is limited to 1 hammam and not rest area.Last but not least, the hotel management contemns the ACCOR loyalty program, treating members in a very rude manner.

Dear Eg0trip, Thank you for sharing your opinion following to your stay in Le Régina Biarritz Hôtel & Spa. We would have preferred your experience to be more enjoyable, your feedback and impressions are very important to us as they help us constantly improve our service. For this reason, I wished we met during your stay. Unfortunately we did not have the opportunity and no measure could be taken on site to improve the quality of services mentioned. Please be assured that our teams do not make unfounded decisions. They are eager to offer you the best quality of service and it is also a real pleasure for us to give our members the Accor benefits, if we have the possibility and according to availability. Best regards, S. Digeon, General Manager

Lovely boutique hotel

TripAdvisor rating 5.0/5

SERGE K Families - TripAdvisor review

The hotel is located in a very beautiful antique small palace, in classical style, beautifully decorated small but cozy rooms with comfortable beds, good breakfast.Pleasant staff and management of the hotel, special thanks to General Manager Madame Stéphanie DIGEON for attention, upgrade and kind assistance!

Dear Serge K, Thank you for your lovely review on TripAdvisor following your stay in Le Régina Biarritz Hôtel & Spa! We are very happy you enjoyed your stay with us and we look forward to the pleasure of welcoming you back soon. Kindest regards,

Nice vacation in Biarritz

TripAdvisor rating 4.0/5

fredandana Families - TripAdvisor review

Nice hotel with easy access to the beaches and to downtown. Comfortable and clean room with sea-view. Breakfast is is fine and serves local products. Personal is very helpful and nice. Swimming pool could be larger but the beaches are not far away. I would recommend this hotel for relaxing holidays in Biarritz.

Dear fredandana, It was a pleasure for us to welcome you. We are delighted you liked Le Régina Biarritz Hôtel & Spa and we thank you for your kind recommendation. We look forward to seeing you again on your next trip to Biarritz! Best regards,

Another great stay

TripAdvisor rating 5.0/5

peterwaring Couples - TripAdvisor review

From reception to restaurant from cleaners to concierge the hotel excels. We have stayed here overnight 3 or 4 times travelling from Malaga to UK and it simply revives you and relaxes you. The rooms are excellent the food always good if a little expensive. We will be back.

Dear Peter W, Thank you very much for your kind words! We are really delighted that you appreciated Le Regina Biarritz! We are glad that you want to come back, and it will be a pleasure to welcome you again for a next stay! Kind regards,

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