Le Régina Biarritz Hotel & Spa-MGallery 5 stars

My boyfriend and I spent two nights at Le Regina this late August. The hotel is well located, towering the gorgeous bay of Biarritz. The Art Déco lobby is superb, and the staff very friendly. However the rooms and the restaurant could benefit from a light overhaul (no USB ports, few electrical outlets in the rooms...).

We had to change 2 times rooms as the staff did not accommodate the same room for the full reservation. For sure there will be always excuses of how the bookings was done in certain ways but still, in a 5 stars I do expect the staff to find solutions regardless the problem. Especially when I booked one of the nicest suite of the hotel. When we finally had to good room, the stay was good. Service was fine. The staff was good but a bit too friendly or "relax" from my point of view. The hotel only had one restaurant and I expected to have a table at it as a resident with one of the biggest suit, but the restaurant was always full......we stayed almost a week and no place at the restaurant for my family. At the end, it was a good stay, but I will not come back in this hotel. The lack of flexibility and banding regarding the wishes of customers that pay over 1k per night kind of disappoint me.

Amazing hotel interior and only a few minutes from the beach with friendly and helpful staff

we loved our stay

It was very good. Hotel is nice. Good service. Pool area could have more attentive service. Otherwise great. Excellent recommendations by concierge. Parking and bell boy team fantastic

Hotel et personnel tres agreable

We had a perfect stay. The staff at the hotel was friendly, professional and attentive. A special mentioning goes to Sergei in concierge team who went well beyond any expectations while receptionists and bar team were proactive, courtois and friendly. Housekeeping was flexible, room clean and pool area very good. The only drawback was limited restaurant menu (due to COVID..) and we felt something was missing with IQORI setup. Breakfast itself was great. Thank you so much!

Nice hotel, very professional staff, confortable room, dinner at the terrasse is excellent

Two nights at the Hotel Regina in Biarritz: extremely pleasant, particulartly the rooms facing the ocean with a wonderfull view; personnel and services of high standard. a minor point: breakfast could be improved ( no scrambled eggs, !)

Charming 19th century hotel that has been nicely redecorated. Room overlooking the sea gives spectacular views. Friendly and efficient staff. Rooms are nice and well equipped.

Very friendly and helpful staff very clean and attention to detail

Beautiful building. Excellent food... a bit expensive though

I organised a birthday dinner party for 15 guests on 2-days notice at the Régina Anglet. The staff organised seating for us in the lobby for drinks before dinner and we all really enjoyed the band that was playing (Keep Smiling). I would say that the wait staff could have come around a little or often as I mad about 4 trips to the bar for menus, extra glasses etc. I worked out a set menu at the restaurant for my guests and everyone was very impressed with the food, service and spacious environment. It was also not too noisy, which was pleasant. That was also true in the lobby. It was nice of the staff to add a candle to my husband's dessert. I had not requested it but it was kind and appreciated. On the whole, our server Ornella took good care of our group and was very friendly and efficient.

The whole experience was delightful, & the staff were charming and polite. Our only disappointment was on the first night in the restaurant where we had made a reservation 2-3 days before, we were shown to a table in the corner of the room ( where you have the scrambled eggs at Breakfast) even though we were the first into the restaurant that evening. We were very surprised, especially as I am a platinum member, & when we have been with you on other occasions, you have always found us a well positioned table. The rest of our stay was excellent & we look forward to the next time we can come and stay with you

Outstanding in every way