Mercure Lyon Centre Saxe Lafayette Hotel

From check-in to check-out everything was good. Room was fine. Too bad the proper restaurant is still not open.

Comfortable room; extremely nice, professional staff; confusing breakfast organisation (e.g. milk at the opposite side of the coffee - 4 or 5 meters away, really? :)); ugly entrance, hopefully due to the works

This is my fourth 5-day stay in this hotel. This year some renovation work is being done on the reception level which had almost no effect on our stay. The car parking service is worth a lot and the hotel staff is willing to try and help with good service in basically any situation. The food in the "Le Garage" is quite expensive but not far off. The rooms are tidy, of acceptable size and are technically up to date.

Enjoy, room was very clean and comfortable. Nice breakfast. The pool was too small.

I booked a room through hotel website and paid in advance. However, upon arrival, a receptionist asked my credit card as a guarantee. I stayed at many 4 star hotels before, but it never happened before. Our room was spacious and bright but no bathtub. Inside the wardrobe, there were only 3 hangers and I thought it was rather strange. Stayed just for 2 nights, so it didn't bother us much though. There was none alcohol inside the minibar and I wondered why the receptionist wanted to block my card. My friend stayed in a different room and her room category was lower than us, and she booked it through booking.com. She told me she got orange juice with welcome message when she checked in. Me & partner's room none at all. Overall, as a 4 star hotel, it didn't impress me much to be honest.

My wife and I stayed here for two nights. The room was upgraded (I paid for the upgrade) to have more elbow room. The room was nicely decorated and was well maintained. The breakfast was good with plenty of cheese and fruit options. I asked to borrow an adapter to charge my U.S. iphone. A bearded man from the back-office jumped in and said we don't have in a harsh voice. He then continued that they have one for sale for Euro14. I bought it. Most hotels at this level let you borrow an adapter but not this hotel.

It was pleasant though was not informed of renovation

Room basic, restaurant poor with long waiting time, difficult to justify the price asked and the 4 stars...

Spacious clean room, strong free wifi, friendly staff. Very good breakfast. Close to city center and railway station.

Slept really well but there wasn’t any mention that there were renovations in the hotel when I booked it, no kitchen service was available at night. I was disappointed. Also the computer service wasn’t working when I checked out, the room was supposed to be charged on another credit card but it was charged on my credit card.

No complaints ! The room was huge, quiet and the bed comfortable. The bathroom was also large but with a shower over a bathtub which could be somewhat slippery - a shower recess with level access would have been preferred. Also one wonders why some of the room space and space saved by having a shower rather than a bath was not utilised to have a separate toilet room. One presumes that the room was sometimes used for a family with an extra bed or two moved in. The lighting in the bathroom though was the best we have ever experienced in a hotel bathroom and there was extensive shelf space in the bathroom. All the staff were very friendly and helpful. The breakfast selection was excellent with many local products.

Friendly and efficient staff, clean spacious room, good location in a nice safe area.

Room fine but overall experience felt disorganized, especially in context of the eating facilities and parking.

Very comfortable.Easy walk to central Lyon