Novotel Melbourne Glen Waverley

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Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 625 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Room service currently unavailable

  • WiFi, work space, 32-inch media-hub TV

  • 7 versatile spaces for events

  • 2 minutes to station, 35-minute ride to city

  • Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

Telephone +61 3 8561 2345

Fax +61 3 8561 2350

Contact email

  • SPRINGVALE RD:  742 CHADSTONE

  • By plane

    TULLAMARINE MEL At 45km / 27 miles - Shuttle paying

  • By train

    GLEN WAVERLEY At 0km / 0 miles

GPS:-37.880932, 145.165207

Companies

  • PUFFING BILLY RAILWAY 15 km / 9 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN CITIZEN

Urban Citizen is open for dinner on Tuesday - Saturday nights from 5pm. Bookings are essential.

Your meetings and events

With its convenient location and versatile range of conference facilities, Novotel Melbourne Glen Waverley provides the ideal setting for meetings and events in Melbourne. Just half an hour drive from Melbourne CBD, the hotel provides outstanding accomm odation, dining, leisure and meeting facilities, with the versatility to cater for a variety of event styles. As a Melbourne conference centre, the hotel features seven modern function rooms, with the ability to accommodate up to 300 delegates. Guests org anising an event at the hotel can choose from range of function layouts, which include boardroom, banquet, classroom and theatre. Guests can also enjoy access to a selection of conferencing equipment, such as AV and projection equipment and WIFI access.

Room descriptions and layouts

8 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Our guest reviews

Our guest reviews for
Novotel Melbourne Glen Waverley

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  625 reviews

TripAdvisor Rating  4.5/5  1,292 reviews

Close to restaurants

Customer review rating 5.0/5

Bs Business - Confirmed reviews ALL

Excellent location and service. Staff are fantastic.

Dear Boris, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Good stay; well located

Customer review rating 4.5/5

Adela Couples - Confirmed reviews ALL

We have a relaxed weekend and plenty of choices of eatery downstairs and within walking distance to the shopping centre

Dear Adela B., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Mitchell Guest Services Manager

Great experience

Customer review rating 5.0/5

Gurpreet B. Business - Confirmed reviews ALL

Did a late check-in with no issues. The staff was very friendly & accommodating.

Dear Gurpreet, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maii Suksamran Guest Service Manager

Average

Customer review rating 2.0/5

Michael Business - Confirmed reviews ALL

For the cost per room the rooms are average with a cheap shower head in a shower bath combo. Expect slightly higher quality

Dear Micheal, Thank you for your feedback. It is very disappointing to read that you were left feeling displeased with your experience. It is our intention to ensure that all of our guests are taken care of and made to feel comfortable, we apologize that our facility in the shower did not meet your expectation. Should we have the pleasure of you staying with us in the future please do not hesitate to speak with our friendly reception team who are always available and will be more than happy to assist you with any questions or requests, including any additional amenities, towels or even an alternative room with a different view. We appreciate you taking the time to provide feedback for us Michael and it is our hope we can welcome you again to provide you with a wonderful and comfortable experience. Kind regards, Maii Suksamran Guest Service Manager

Well located

Customer review rating 4.0/5

John Business - Confirmed reviews ALL

Ideally located for my business trip, close to dining and easy access to freeway. Disappointed that have to pay for parking AND was not informed prior booking stay. Strongly feel that $25 per night for parking is a major rip off.

Dear John, I appreciate you taking the time to tell us about your most recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your overall visit and trust that our team looked after you well during check-in and throughout your stay. For the carpark concern, we apologized that we did not communicate with you before the arrival. Due to limited space in the carpark we do charge all guest for the service provided. In the future stay, if you wish to find a free parking outside, you are welcome to approach our friendly staff for recommendations but please be aware that parking is under time limitations and fines do apply around the area. Thank you again for your time John and we hope to see you again in the future. Kind regards, Maii Suksamran Guest Service Manager

Good location. Friendly staff of those that were there

Customer review rating 2.5/5

Bruce S. Couples - Confirmed reviews ALL

I felt the lack of staff and services, the unavailability of services due to shortages was noticeable. Breakfast was fine if staying one or two nights but longer was uninspiring. Think price did not reflect the holes in the system

Dear Bruce S., Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and striving everyday to amend our services according to guest needs. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abbee Front Office

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Was good to stay but the lighting in the bathroom need to be more bright.

Dear Sunil, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am glad you provided the feedback as I feel it is a vital element of continuously improving our services and guest experience. I will pass on your feedback and concern in regards to the minimal bathroom lighting to the appropriate decision makers. Thank you again for sharing your thoughts and we hope to welcome you back in the near future. Kind Regards, Abbee Front Office

Still not at pre pandemic service levels

Customer review rating 3.5/5

Adriana Business - Confirmed reviews ALL

Room not serviced, no fresh milk added to the room fridge for coffee, very noisey level one room. Breakfast was good and service at front desk lovely. Just need to work on servicing rooms.

Dear Adriana, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your overall visit and trust that our team looked after you well throughout your stay. I also would like to thank you for raising your concerns and sharing your feedback regarding your recent experience with us. Please be assured we take all feedback on board in the hope of continually improving our services. Thank you again Adriana and we would most definitely welcome the opportunity to see you again soon. Sincerely, Kavita Pillay Assistant Front Office Manager

Excellent stay ... as per usual

Customer review rating 5.0/5

Sue H. Couples - Confirmed reviews ALL

I have stayed at the Novotel at Glen Waverley on numerous occasions and as per usual have found the experience a very pleasant one. So close to train, shopping centre, cinema, bowling alley as well as many restaurants and eateries.

Dear Suzanne H., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil + FO Team

Well located

Customer review rating 5.0/5

Suzy V. C. Solo - Confirmed reviews ALL

My experience at this hotel is & has always been like home away from home . Very friendly front office staff & F&an staff. Not forgetting the HSK staff , . Due to the lock down due to Covid-19, it was a pleasure to visit & relax in a hotel that I have always liked .

Dear Suzanne, I appreciate you taking the time to tell us about your most recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit and were able to benefit from having that extra time in the hotel to relax. Additionally it is delightful to know that our team looked after you well during check-in and throughout your stay, it is always a pleasure being able to share positive feedback with the team; therefore I thank you for sharing your experience with me. We hope to welcome you back to Novotel Glen Waverley very soon! Sincerely, Maii Suksamran Guest Service Manager

Gem in the Burbs

Customer review rating 5.0/5

Paul D. Business - Confirmed reviews ALL

Business meeting with lots of moving parts. Staff were excellent and gave exceptional customer experience.

Dear Paul, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our friendly team. Here at Novotel we always strive to provide an excellent guest experience and your comments undoubtedly serve as great motivation for our team and will be a wonderful encouragement for us to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Sincerely, Maii Suksamran Guest Service Manager

Great location

Customer review rating 4.0/5

Angeline Business - Confirmed reviews ALL

Love room size and location. Lots of food opinions around the hotel. Wished they provide bedroom slippers Should have USB port in the room

Dear Angeline, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service our room size and hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. I shall also be sure to take your feedback on board regarding the in-room slipper, for a further improvement. Should we have the pleasure of you returning to us for the next season, may I also assist you that you can find the in-room USB ports around the table area close to the television. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Maii Suksamran

Service levels need to come back to pre COVID Levels

Customer review rating 2.5/5

Simon M. Business - Confirmed reviews ALL

I have been a loyal Novotel Glen Waverley customer over two companies for 17 years. It is disappointing that you still leverage COVID as an excuse for no room service, 3 day cleaning etc. On this trip we had a conference in the city with Pre arranged accommodation, your competition is not having the same challenges and offered full service

Dear Simon, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kavita Pillay Assistant Front Office Manager

Great location. Comfortable stay

Customer review rating 5.0/5

Lisa A. Business - Confirmed reviews ALL

Had a lovely three nights at Novotel Glen Waverley during a recent business trip. Very comfortable room in a fantastic location with only a short walk to lots of great dining options available.

Dear Lisa, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Maii Suksamran Guest Service Manager

Weekend get away

Customer review rating 4.5/5

Ian Families - Confirmed reviews ALL

Warm welcome at reception, followed by excellent service in the restaurant.

Dear Ian, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Staff were friendly, facilities are tired.

Customer review rating 3.0/5

Kelvin H. Business - Confirmed reviews ALL

Food took an hour and half to arrive on the first night and was bland. Bar was understaffed at time. Breakfast hash brown appeared to be leftovers from the previous day. I say this because I was at the buffet when it opened at 6.30am and the hash browns were soft a Luke warm. You would expect that if they were recently fried they would be hot and crispy.

Dear Kelvin, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. It was disappointing to read that your breakfast experience did not meet your expectations, allow me to express my sincerest apologies and please be assured that we take all feedback on board in the hope of continually improving our services, I shall be sure to pass your feedback to our Executive Chef and I thank you for bringing this to my attention. I appreciate your sharing your thoughts Kelvin and it is our hope that you will give us the opportunity to better serve you in the near future and we will be able to welcome you back to Novotel Glen Waverley. Sincerely, Kavita Pillay Assistant Front Office Manager

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The rooms were small and not good for a long stay.

Dear Clifford, Thank you for taking the time to tell us about your experience at the Novotel Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kavita Pillay Assistant Front Office Manager

Well looked aftter

Customer review rating 5.0/5

Barbara K. Solo - Confirmed reviews ALL

Novotel staff were bright, cheerful and very helpful. The rom was very comfortable and well serviced.

Dear Barbara K., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil + FO Team

service need improved

Customer review rating 2.5/5

Nicholas Business - Confirmed reviews ALL

Swimming pool closed for no reason and took 2 hours for reception to find maintenance to confirm pool can be used. Hard to get reception Charged bill wrongly. This need to be improved.

Dear Nicholas, I appreciate you taking the time to provide feedback regarding your most recent stay at Novotel Melbourne Glen Waverley. I am thankful you brought your recent stay experience about the swimming pool, hotel communication and billing issues to my attention and I wish to extend my sincere apologies for any inconvenience caused. After a discussion with our Front Office Manager I was advised your comments from past stays are most definitely noted on your profile with us with the aim of ensuring you are as comfortable as possible and enjoy your experience with us; regrettably on this occasion we missed the mark, please be assured your feedback has been provided to our relevant Management team for follow up so we may continually improve our services moving forward. I was glad to learn that the issues were corrected. I appreciate you sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maii Suksamran Guest Services Manager

Great location, nice rooms and staff are so nice.

Customer review rating 4.5/5

Peter S. Business - Confirmed reviews ALL

I have not been there for a very long time and the staff welcomed me back. It was so nice-Thank you

Dear Peter, I appreciate you taking the time to complete our survey regarding your most recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoy your visits here with us. As a valued member and loyal guest to Novotel Melbourne Glen Waverley it is wonderful to know that my team are looking after you well and your comments undoubtedly serve as great motivation for us to continue improving our services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Best Regards, Maii Suksamran

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