Novotel Melbourne Glen Waverley

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Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 604 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Room service currently unavailable

  • WiFi, work space, 32-inch media-hub TV

  • 7 versatile spaces for events

  • 2 minutes to station, 35-minute ride to city

  • Dining choices, shopping, cinema nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

Telephone +61 3 8561 2345

Fax +61 3 8561 2350

Contact email

  • SPRINGVALE RD:  742 CHADSTONE

  • By plane

    TULLAMARINE MEL At 45km / 27 miles - Shuttle paying

  • By train

    GLEN WAVERLEY At 0km / 0 miles

GPS:-37.880932, 145.165207

Companies

  • PUFFING BILLY RAILWAY 15 km / 9 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

URBAN CITIZEN

Urban Citizen is open for dinner on Tuesday - Saturday nights from 5pm. Bookings are essential.

Your meetings and events

With its convenient location and versatile range of conference facilities, Novotel Melbourne Glen Waverley provides the ideal setting for meetings and events in Melbourne. Just half an hour drive from Melbourne CBD, the hotel provides outstanding accomm odation, dining, leisure and meeting facilities, with the versatility to cater for a variety of event styles. As a Melbourne conference centre, the hotel features seven modern function rooms, with the ability to accommodate up to 300 delegates. Guests org anising an event at the hotel can choose from range of function layouts, which include boardroom, banquet, classroom and theatre. Guests can also enjoy access to a selection of conferencing equipment, such as AV and projection equipment and WIFI access.

Room descriptions and layouts

7 

meeting rooms

From 1 to 250 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Visitors looking for hotels in Melbourne can find an excellent range of accommodation at Novotel Melbourne Glen Waverley. This impressive Melbourne hotel features a range of accommodation styles, with Superior, Deluxe and suite options available. Contempo rary and spacious in design, guest rooms feature a variety of convenient amenities, including air-conditioning, a work desk, wired and wireless Internet access, a bar fridge, tea and coffee facilities and a modern ensuite.

Our guest reviews

Our guest reviews for
Novotel Melbourne Glen Waverley

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  604 reviews

TripAdvisor Rating  4.5/5  1,292 reviews

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The rooms were small and not good for a long stay.

Well looked aftter

Customer review rating 5.0/5

Barbara K. Solo - Confirmed reviews ALL

Novotel staff were bright, cheerful and very helpful. The rom was very comfortable and well serviced.

service need improved

Customer review rating 2.5/5

Nicholas Business - Confirmed reviews ALL

Swimming pool closed for no reason and took 2 hours for reception to find maintenance to confirm pool can be used. Hard to get reception Charged bill wrongly. This need to be improved.

Dear Nicholas, I appreciate you taking the time to provide feedback regarding your most recent stay at Novotel Melbourne Glen Waverley. I am thankful you brought your recent stay experience about the swimming pool, hotel communication and billing issues to my attention and I wish to extend my sincere apologies for any inconvenience caused. After a discussion with our Front Office Manager I was advised your comments from past stays are most definitely noted on your profile with us with the aim of ensuring you are as comfortable as possible and enjoy your experience with us; regrettably on this occasion we missed the mark, please be assured your feedback has been provided to our relevant Management team for follow up so we may continually improve our services moving forward. I was glad to learn that the issues were corrected. I appreciate you sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maii Suksamran Guest Services Manager

Great location, nice rooms and staff are so nice.

Customer review rating 4.5/5

Peter S. Business - Confirmed reviews ALL

I have not been there for a very long time and the staff welcomed me back. It was so nice-Thank you

Dear Peter, I appreciate you taking the time to complete our survey regarding your most recent stay here at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoy your visits here with us. As a valued member and loyal guest to Novotel Melbourne Glen Waverley it is wonderful to know that my team are looking after you well and your comments undoubtedly serve as great motivation for us to continue improving our services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Best Regards, Maii Suksamran

Enjoyed our stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Stayed overnight for work - nice, quiet hotel

Dear Rowan, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kavita Pillay Assistant Front Office Manager

Great Stay

Customer review rating 5.0/5

Robert M. Business - Confirmed reviews ALL

Very clean , location great and your staff are just fantastic. All frienldy and with a smile and all willing to help anyway they can. Should be recomended.

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. What an uplifting review; I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Ok stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

My stay was fine but there was no room service and the breakfast was very over-priced. Room was comfortable and clean but the airconditioning was not able to be turned off and so made a moise throughout the night. $25 a night for a car park when already paying premium rates for a room was disappointing.

Dear Andrea, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I do hope you enjoyed your overall visit with us, however I am saddened to see that we did not seem to make it a wonderful experience for you. I do hope you will visit us again in the near future as I am confident our team will work hard to provide you with a comfortable and memorable stay. Thank you again for sharing your experience Andrea and hoping to welcome you back. Sincerely, Kavita Pillay Assistant Front Office Manager

Good Location

Customer review rating 4.0/5

Yh H. Business - Confirmed reviews ALL

Whenever I am at Glen Waverley, I will stay at trhe Novotel. It is located among restaurants and shopping centres. The rooms are clean and comfortable. The staff are friendly. My only comment would be the hotel facilities would benefit from some renovations.

Dear Yeow, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Excellent stay

Customer review rating 5.0/5

Irma L. Business - Confirmed reviews ALL

I love coming to this hotel. Staff will always greet you with a smile, very friendly and accommodating. Rooms are spacious and clean and well kept. Its is great location with plenty of food choices short walking distance.

Dear Irma L., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Great location

Customer review rating 5.0/5

Robyn Families - Confirmed reviews ALL

Everything was great, location, cleanliness and friendliness of staff.

Dear Robyn, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service and our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Convenient Location

Customer review rating 4.5/5

Jon Business - Confirmed reviews ALL

Enjoyed my stay here May '22. Lots of great places to eat within easy walking distance & the rooms are modern enough & comfortable.

Dear Jonathan, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our hotels convenient location. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Above and Beyond

Customer review rating 5.0/5

Nic Friends - Confirmed reviews ALL

We had made a mistake with our booking, and thanks to Abbey at the Glen Waverly Novotel for providing great service and sorting it out for us. She provided advise and assistance not only with the Novotel booking but also managed to help us navigate throug hour third party booking app.

Dear Nicholas C., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team and Abbie in particular ( whom is a very valued member of our team). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil + FO Team

Somethings never change

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It has been several months since we last stayed at Novotel Glen Waverley and although there has been staff changes the atmosphere and friendly staff was still there. The new “Urban Citizen” Restuarant was very good as well. Good to see somethings never change but the important ones do.

Dear Ross T., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil + The Team

Good stay

Customer review rating 4.0/5

Jill E. Business - Confirmed reviews ALL

I’ve been twice this month and although every easy and great location - there’s no room service and one lift was out both times other then that ~ amazing staff and good food (restuarant)

Dear Jillian E., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize about the lift is has since been repaired and we are looking at starting room service soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil + FO Team

Well presented Novotel hotel

TripAdvisor rating 4.0/5

832bretth Business - TripAdvisor review

Central location with shops near by, friendly and helpful staff. The room was well presented, neat, tidy and clean with a comfortable bed (pleasant change from another recent stay with another company).

Great stay

Customer review rating 4.0/5

Charlie Business - Confirmed reviews ALL

Very good welcome and I really liked the personal note chocolates in my room on arrival - thank you. A couple of point for potential improvement are bottled water in the room fridge on arrival, email my bill on departure and also adding the stay to ALL membership. I always use Novotel for business travel and will come back to your hotel when I am next in Melbourne. The welcoming and friendly approach of staff make a big difference when I am away from home.

Dear Charles N., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for other points mentioned we will take them into account when looking at how we can improve our service Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil & FO Team

Handy location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Have stayed at Novotel Glen Waverley multiple times and really like the hotel and location.

Dear Brendan C., We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil + FO Team

Exceptional service

Customer review rating 5.0/5

Simon Couples - Confirmed reviews ALL

The entire stay was hassle free with the staff going above and beyond.

Dear Simon, I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I am so pleased to read that you had a comfortable stay and enjoyed your visit with us, with particular mention to our teams customer service. Your comments undoubtedly serve as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Good to be back after over 2 years !

Customer review rating 3.5/5

Arjun P. Business - Confirmed reviews ALL

All good, just as I remember it except 2 things stood out - the room wasnt cleaned everyday, only every 2nd day. The other thing was the issue with hot water in the shower. It didnt work well at all. Very patchy, i had to have a cold water bath on 3 days

Dear Arjun, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I am so pleased you enjoyed your visit with us ! I also wish to thank you for your honest feedback regarding your experience. Due to shortage of staff we had to limit some of our services. Please be assured that we are trying our best to recruit more staffs in order to bring back all our services as soon as possible. It is vital for us to learn of how we can improve so we may continually develop and improve our services and guest experience moving forward. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one. Thank you again for sharing your experience. Sincerely, Kavita Pillay Assistant Front Office Manager

Not value for money

TripAdvisor rating 3.0/5

mh092022 Business - TripAdvisor review

Unfortunately they are charging top dollar for the rooms but giving second grade facilities. How can a plus member take advantage of the program if the restaurant isn’t open? And they’re only offering a cleaning service every second day but as I said still charging full rates. No warning of the drop in service until you arrive. Just not good value at the moment.

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