Name: Mercure Sydney
Address: SYDNEY, 2000, AUSTRALIA
Telephone: (+61)2/92176666

Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 801 reviews

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Description

Mercure Sydney

Hotel for travellers looking for local and authentic experiences

Enjoy a 4-star, Sydney accommodation experience, near Central Station. Don't hesitate to contact us, we are here to ensure a pleasurable stay: h2073@accor.com or +61 (0)2 9217 6666.

Ben Murphy, Hotel Manager

Renovated in 2020 and centrally located to restaurants, shops, attractions and transport, our Sydney accommodation is located right next to Central Station and the Light Rail making Mercure an ideal choice for both business and leisure guests. The Mercure Sydney has a range of facilities including; indoor rooftop fitness centre & pool, sauna, meeting and conference rooms, car parking (charges apply) as well as multiple dining options including award winning Platform 818 Restaurant and Bar.

Located near Central Station, Mercure Sydney boasts 517 contemporary rooms & suites. Within walking distance, are many popular restaurants, shops, bars and cafes in the surrounding suburbs such as Surry Hills, Broadway and Chippendale. Mercure Sydney is close to a multitude of transportation options such as buses, trains and light rail, making it easy to travel to top attractions such as Bondi Beach, Opera House, Sydney Harbour Bridge, and Darling Harbour.

As one of Australia's most dynamic and atmospheric cities, Sydney is a wonderful place to visit. Mercure Sydney provides a superb base in the heart of the city, close to restaurants, bars, shops and attractions, such as Darling Harbour and Circular Quay.

Hotel extras

Walk to Central Station, Darling Harbour, Chinatown, ICC
9 flexible meeting rooms
Dine in, Platform 818 and Eve's Bar
Indoor pool, sauna and gym
517 rooms and suites fully renovated in 2020

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

Telephone +61 2 9217 6666

+61 2 9217 6888

RAILWAY SQUARE: RIGHT-DOORSTEP
GEORGE ST.: ESTATE TRAINS CENTRAL STATION
CENTRAL STATION: RANDWICK LIGHT R CENTRAL CHALMERS STREET

By plane
AIRPORT SYDNEY INTERNATIONAL At 7km / 4 miles - Shuttle paying
By boat
CIRCULAR QUAY At 2km / 1 miles
By car
BRADFIELD HIGHWAY At 5km / 3 miles
By car
WESTERN DISTRIBUTOR At 2km / 1 miles
By train
CENTRAL At 0km / 0 miles
By train
CENTRALSTATION At 0km / 0 miles
By train
TOWN HALL At 1km / 0 miles

GPS:-33.883942, 151.20282

INTERNATIONAL CONVENTION CENTRE 1 km / 0 mi

Hotel services

Check-in from 03h00 PM - Check out up to 10h00 AM

In summary

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

Platform 818

Dining service is available at Eve's Bar and/or Room Service.

Your meetings and events

With its dedicated events floor and exceptional range of conference facilities, it's easy to see why Mercure Sydney is one of Sydney's premier meeting destinations. As a Sydney conference venue, the hotel features eight versatile event spaces, some of whi ch can be combined to create larger function rooms when required. Accommodating up to 300 delegates, this impressive Sydney event venue has the flexibility to offer a range of layout configurations, from banquet and boardroom, to classroom and theatre. Ad d to that the option of a spectacular roof terrace venue, and Mercure Sydney is simply the ideal choice for any event. A variety of modern conference facilities and tools are available, as is a set of tailored packages and unique event concepts.

Room descriptions and layouts

meeting rooms

From 1 to 300

attendees

Configuration is not available for these requirements

- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room 8 participants
- Classroom style Configuration is not available for this hotel
- Banquet Configuration is not available for this hotel
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 15 participants
- Board-room 12 participants
- Classroom style 18 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 18 participants
- Board-room 18 participants
- Classroom style 21 participants
- Banquet 30 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 21 participants
- Board-room 20 participants
- Classroom style 27 participants
- Banquet 40 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 27 participants
- Board-room 30 participants
- Classroom style 36 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 27 participants
- Board-room 30 participants
- Classroom style 42 participants
- Banquet 50 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 27 participants
- Board-room 30 participants
- Classroom style 30 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 39 participants
- Board-room 42 participants
- Classroom style 60 participants
- Banquet 70 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 26 participants
- Board-room 22 participants
- Classroom style 48 participants
- Banquet 60 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 36 participants
- Board-room 40 participants
- Classroom style 72 participants
- Banquet 110 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room Configuration is not available for this hotel
- Board-room Configuration is not available for this hotel
- Classroom style Configuration is not available for this hotel
- Banquet 100 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 27 participants
- Board-room 22 participants
- Classroom style 69 participants
- Banquet 130 participants
Configuration is not available for this hotel

Configuration is not available for these requirements
- Height 3 m
- Theatre style Configuration is not available for this hotel
- U-shaped Room 106 participants
- Board-room Configuration is not available for this hotel
- Classroom style 130 participants
- Banquet 220 participants
Configuration is not available for this hotel

Configuration is not available for these requirements

Room descriptions and layouts
Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
18 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	8 participants	Configuration is not available for this hotel	Configuration is not available for this hotel
37 m²	3 m	Configuration is not available for this hotel	15 participants	12 participants	18 participants	30 participants
45 m²	3 m	Configuration is not available for this hotel	18 participants	18 participants	21 participants	30 participants
48 m²	3 m	Configuration is not available for this hotel	21 participants	20 participants	27 participants	40 participants
82 m²	3 m	Configuration is not available for this hotel	27 participants	30 participants	36 participants	50 participants
85 m²	3 m	Configuration is not available for this hotel	27 participants	30 participants	42 participants	50 participants
94 m²	3 m	Configuration is not available for this hotel	27 participants	30 participants	30 participants	70 participants
130 m²	3 m	Configuration is not available for this hotel	39 participants	42 participants	60 participants	70 participants
153 m²	3 m	Configuration is not available for this hotel	26 participants	22 participants	48 participants	60 participants
163 m²	3 m	Configuration is not available for this hotel	36 participants	40 participants	72 participants	110 participants
170 m²	3 m	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	Configuration is not available for this hotel	100 participants
190 m²	3 m	Configuration is not available for this hotel	27 participants	22 participants	69 participants	130 participants
343 m²	3 m	Configuration is not available for this hotel	106 participants	Configuration is not available for this hotel	130 participants	220 participants

Configuration is not available for this hotel

Configuration is not available for these requirements

Unsure of the capacity needed for your event?
Convert different units of measurement and make organising your events easier.
This hotel is not suitable for your event?
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Our accommodation(s)

Featuring 517 beautifully appointed guest rooms and with a wide variety of room configurations including family rooms and suites, Mercure Sydney has something for every traveller. Each room is spacious and modern, providing the ideal setting for rest and relaxation. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including Smart TV with streaming capabilities, WiFi and cable internet, work desk, air conditioning, bedside USB and updated ensuite with rain shower.

Standard Room 1 Queen Bed

Max. number of persons: 2
Area: From 27 m² / 290 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard Room 2 Double Beds

Max. number of persons: 4
Area: From 27 m² / 290 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Standard Room 1 King Bed

Max. number of persons: 2
Area: From 27 m² / 290 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior City View 1 Queen Bed

Max. number of persons: 2
Area: From 27 m² / 290 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior City View 1 King Bed

Max. number of persons: 2
Area: From 27 m² / 290 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Privilege Room 1 King Bed

Max. number of persons: 2
Area: From 27 m² / 290 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Balcony City View Room 1 Queen Bed

Max. number of persons: 2
Area: From 27 m² / 290 sq ft
Views: City View Note
Most of the accommodation: Balcony Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe City View Room 1 King Bed

Max. number of persons: 2
Area: From 34 m² / 365 sq ft
Views: City View Note
Most of the accommodation: Corner Room Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Executive King, Club Lounge Access, City View

Max. number of persons: 2
Area: From 27 m² / 290 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Standard Family Room 2 Double Beds

Max. number of persons: 4
Area: From 27 m² / 290 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Superior City View 2 Double Beds

Max. number of persons: 4
Area: From 27 m² / 290 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Deluxe Room 2 Queen Beds

Max. number of persons: 5
Area: From 34 m² / 365 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Accessible Standard Room with 1 Queen bed

Accessible room

Max. number of persons: 2
Area: From 27 m² / 290 sq ft

Wireless internet in your room
Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV(...)

Suite 1 King Bed

Max. number of persons: 3
Area: From 54 m² / 581 sq ft
Views: City View Note

*Subject to availability

Wireless internet in your room
Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities(...)

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 801 reviews

TripAdvisor Rating 4.0/5 5,710 reviews

Good Location

Anonymous Families - 8/3/2022 Confirmed reviews ALL

The Aircon did not work in the 3 rooms we booked. I was also told that I could use my Accor points to get free parking and than was charged on my credit card for the parking with an email telling me that I couldn't. I was also told one day that I could use my Accor card to get a discount for breakfast than the next day I got refused. We usually stay here once a year as a family girls weekend, however this year we were extremely disapppointed. However the service of your Night Manager K was outstanding, she was very friendly and welcoming and definately deserves recognition....

Dear Nicole, Thank you for taking the time to provide your feedback. We are currently training a large number of new Team members and will ensure the miscommunications you mentioned are addressed with our training. It was lovely to hear your kind words regarding K, I know she will be pleased to hear that their efforts were appreciated! Thanks again for sharing your experience. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

Right hotel in the right place

Anonymous Couples - 8/3/2022 Confirmed reviews ALL

All great

Dear Craig, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback and was pleased to learn you had a great stay with us. We hope your next visit will be as pleasant as the previous one. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

A place to call home!

Martin Business - 8/3/2022 Confirmed reviews ALL

Arrived in the evening with all new staff at reception. Had a few issues at check in due to staff still being trained (Accor recognition, Requesting Daily housekeeping, Room keys not working, late checkout requests, etc) but it was all resolved once the duty manager stepped in. It was a wonderful surprise as I went up to my floor and I soon realised I was upgraded to a nice lovely 1 bedroom suite. The AC was nice and quiet and everything in the room made up nicely. The welcome amenity on the table along with a hand-written note welcoming me back to the hotel was a wonderful and warm gesture that adds a personal touch. The next two days I had breakfast in Platform 818. I was greeted by Michelle and Binita who are bright, cheerful and always friendly. Although it was quite busy each day, Michelle and Binita made the time to greet me and made sure I felt at home by offering me their assistance if I needed anything. While I didn't require anything other than my usual morning coffee and omlette for breakfast, it definitely does make a great start to one's day. Housekeeping proved to be faultless. I had several issues with the daily housekeeping option on my previous stays, but everything went smoothly during this stay. Checkout was fast and friendly. It was my first time meeting Adriana, but we had a friendly chat during the checkout process. Overall it was a wonderful stay and the Mercure Sydney Central feels like a home away from home.

Dear Martin, Thank you for taking the time to provide your positive feedback. I was pleased to learn you had such a a great stay and I appreciate your understanding while we train so many new Team members. It was lovely to hear your kind words regarding Michelle, Binita and Adrianna, I know they will be pleased to hear that their efforts were appreciated! Thanks again for sharing your experience we look forward to welcoming you back later in August. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

Convienient location, Nice room, Need to work on the comunication

Adam R. Couples - 8/2/2022 Confirmed reviews ALL

I was very happy with the location as I know it well from previous stays. The rooms are a good size for a couple and well enough appointed for this level of hotel. However, there were 3 disappointing things during my stay. 1. No communication from the hotel regarding housekeeping services. I even put a "please make up my room" hanger on the door handle and still had to call down to housekeeping to have fresh towels supplied. 2. The room was very noisy through the night. I don't know if there is a laundry or pool pumps above room 1418, but it was very loud and annoying to hear machinery cycling in the middle of the night for the whole night. 3. Eves bar was a big disappointment. The bar was dirty, the staff were very inattentive and overall at the level of a dirty suburban pub. Certainly not somewhere to come back to your hotel and relax with a drink at the end of the day.

Dear Adam, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I am pleased to know you enjoy our location and room facilities, however I will follow up your feedback regarding communication, noise and Eves Bar with the relevant Department Managers.. Thank you again for sharing your experience, and we do hope to welcome you again soon. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

Good stay with a minor unsatisfactory

Jack Couples - 8/2/2022 Confirmed reviews ALL

Well located hotel with good customer service. However, a $30 parking ticket seems a bit unnecessary for a short day-stay cuz I'll vacate the room anyway on that day.

Dear Jack, We very much appreciate your comments regarding your stay at the Mercure Sydney and I was please the hotel was able to accommodate you for a day use room. We do have have onsite parking that is available and at a discounted price for guests. We charge in hourly blocks to ensure guests only pay for the time they use the carpark. Then after a certain number of hours, we charged a flat overnight fee. Thank you again for sharing your experience. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

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Other web-users rate our hotel

440 reviews 9.5/10 Location
689 reviews 7.1/10 Room
671 reviews 7.8/10 Service
8 reviews 5.2/10 WiFi
323 reviews 5.8/10 Cleanliness
263 reviews 5.3/10 Comfort
217 reviews 8/10 Breakfast
159 reviews 3.9/10 Amenities

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