Sofitel Saigon Plaza Hotel 5 stars

Customer review rating 4.6/5 6,608 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Saigon Plaza
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Your loyalty is rewarded

Hotel extras

  • 5-star facilities, including a rooftop swimming pool & bar

  • 7 meeting rooms, business centre, and support staff

  • 2 restaurants, 2 bars, and 24-hour room service

  • Located in Saigon's business, shopping, entertainment area

  • 286 luxurious guest rooms and suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Sofitel Saigon Plaza

17 Le Duan, District 1
Ho Chi Minh City, Vietnam
700000
ho chi minh
viet nam

Tel: +842838241555

Fax: (+84)28/38241666

Check-in from 14h00

Check out up to 12h00

  • By boat

    THU THIEM At 4km / 2.5 miles

  • By train

    SAIGON RAILWAY STATION At 4.5km / 2.81 miles

  • By train

    SGN RAILWAY STATION At 6km / 3.73 miles

GPS :10.784133, 106.702577

Companies

  • SAMSUNG CORPORATION 0.6 km / 0.38 mi
Companies

Your meetings and events

The newly refurbished Ballroom and Function Rooms are set to represent a new benchmark of professional meetings in the city. Our InspiredMeetings team will always be on hand to ensure a Magnifique Experience.Our dedicated team implements modern meeting guidelines in a prestigious hotel venue. The luxuriously designed rooms, first-class cuisine and our Sofitel team of dedicated experts are a guarantee of success.Eight flexible meeting rooms comprise from 27 to 400 m² of function space featuring contemporary design natural light the latest conference technology and exquisite catering by Sofitels talented and creative chefs.

7 

meeting rooms

From 1 to 380 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Flipchart

  • Videoconferencing

  • Offering luxury and a sophisticated setting, Diamond Hall exude a magnificent ambiance.

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Our modern rooms offer stunning views of the city. Facilities include free Internet access, IDD telephone, safe box, minibar, free coffee/tea making facilities, prime international TV channels and a hairdryer in the bathroom.

SUPERIOR ROOM, 1 King Size bed, City view

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 2 Single Beds, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Breakfast in bed(...)

LUXURY ROOM, Twin Beds, City View

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, Club Millésime Access, 1 King Size Bed, City View

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)

SUPERIOR ROOM, Club Millésime Access, Twin Beds, City View

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, Club Millésime Access, 1 King Size Bed, City View,

Accessible room
  • Max. number of persons: 2
  • Area: From 30 m² / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)
Rooms

Our restaurants and bars

MEZZ RESTAURANT

Type of cuisine: International

Mezz is an interactive buffet restaurant which provides guests a new culinary discovery with international dishes and Asian specialties, along with imported products from France. All guests are served with freshly cooked dishes a-la-minute.

Menu (PDF) Cocktail menu (PDF)

Lunch

11:30 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE 17 Bistro

Type of cuisine: Bistro

Refinement can be found at LE 17 Bistro where our French Chef serves you creative and authentic Provence cuisine in a cosy and relaxed atmosphere. Private functions can be arranged on request.

Lunch

11:30 - 02:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUDOIR LOUNGE

Non contractual photo

Step into the Boudoir Lounge for a light lunch, afternoon sweet treat or evening bouchée. By night, the Boudoir becomes a more sultry bar to sip fine wines and sumptuous cocktails.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOFTOP POOLSIDE BAR

Non contractual photo

Poolside Bar is located on the 18th floor and serves light snacks and everyone's favourite beverage. Private functions can be arranged on request.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Saigon Plaza

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

6,608 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,970 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

I felt like a VVIP on all levels . Great stay

Customer review rating 4.6/5

Adib K. Business - 25/09/2020 Confirmed reviews ALL

Sofitel Plaza Saigon team made sure to make me feel unique in every department and every aspect . The food was great , suite was all about luxury and the service was sincere.

Dear Adib K., Bonjour and greetings from Sofitel Saigon Plaza. Thank you very much for choosing us as your accommodation during your recent visit to Ho Chi Minh City. It is our pleasure to receive positive feedback from a DIAMOND member of ALL – Accor Live Limitless loyalty program. We are pleased to know that you enjoyed your stay and the many hotel features and services provided by the hotel team. Our team strives hard to ensure each of our guests will have memorable experiences. Your review is definitely an inspiration for us to keep up the good work. Thank you once again for your genuine comment, the team and I are looking very much forward to welcoming you again once you have a plan to visit Ho Chi Minh City in the near future. Sincerely, Olivier Revy General Manager

Excellent hotel with service

Customer review rating 4.6/5

Ellie C. Couples - 23/09/2020 Confirmed reviews ALL

The best in town, definitely the hotel will be our number 1 choice whenever we come back to HCMC.

Dear Ellie c., Bonjour and greetings from Sofitel Saigon Plaza. Thank you for being a SILVER member of the Accor Plus loyalty program. We truly appreciate your perfect rating regarding your stay with us. The team and I are delighted to read your most positive impressions about our service and we look forward to welcoming you again on your next visit for a further memorable experience. Sincerely, Olivier Revy General Manager

Great stay for weekend

Customer review rating 4.6/5

L. E. Families - 15/09/2020 Confirmed reviews ALL

I stayed sofitel saigon witg my family for weekend. Room facility and condition is very clean and excellent comparing with same level of suits in other 5 star hotels at saigon. Service and food for welcome fruit, breakfast, pool bar dining were also great. I will stay here again in a near future for sure.

Dear L. e., Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments from a SILVER member of the Accor Plus loyalty program regarding your stay with us. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Thank you once again for sharing your experience, and wish you have a good day ahead. Sincerely, Olivier Revy General Manager

Pleasure

Customer review rating 4.6/5

P. N. Couples - 07/09/2020 Confirmed reviews ALL

Check in and check out processings are fast. Hotel receptionists are helpful and friendly. Bed is nice and comfy. Especially Ms Kate at Front desk was super kind and helpful. Thu Xuan and Phong at Restaurant have done a fantastic customer service.

Dear P. N., Bonjour and greetings from Sofitel Saigon Plaza. Thank you for leaving us such a wonderful review. It is always a pleasure to receive positive feedback from a PLATINUM member of the ALL – Accor Live Limitless loyalty program. We are thrilled that you loved your experience and our staff will be very happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you once again for your kind words and we look forward to seeing you again. Sincerely, Olivier Revy General Manager

我在胡志明巿最喜歡的飯店

TripAdvisor rating 4.5/5

kuan-chih-h Solo travel - 06/09/2020 TripAdvisor review

每次回到Sofitel Saigon Plaza就像回到在胡志明的家，總是以最真誠的服務對待客人，這次入住也不例外，特別要謝謝Reception的 Ms. Yen Ngoc和Ms. Hong Ngoc在我住宿期間的協助和照顧，讓我真心感受到Feel Welcome!也要感謝Sofitel Saigon Plaza送上的祝福及生日蛋糕以及棒到不行的Suite，為這次住宿帶來難忘的驚喜及體驗！

尊敬的 kuan-chih-h： Bonjour. 感谢惠赐有关下榻 Sofitel Saigon Plaza 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Olivier Revy 总经理

Very Clean and excellent attitude from staff

TripAdvisor rating 4.5/5

Kutesquirrel Business - 09/08/2020 TripAdvisor review

Overall the stay was near perfect except for the food in the restaurant. Due to Covid-19, totally valid that the hotel has only one restaurant open, however the choice of dinner menu is constrained and of poor taste quality.

Dear Kutesquirrel, Bonjour and greetings from Saigon. Thank you for taking the time to rate your experience at the Sofitel Saigon Plaza. We are glad to know that you found our hotel is clean and the staffs have an excellent attitude. However, it is a regret not meeting your complete satisfaction in regard to the dining experience. Please accept our apologies for any inconvenience caused. At Sofitel Saigon Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please kindly share with us more details about the day of dinner in order for us to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Revy General Manager

Good stay

Customer review rating 4.6/5

Q. D. Business - 30/07/2020 Confirmed reviews ALL

Basically some what a little bit over my expectation. However, if the welcome plate was ready at the time of arrival is much amazed.

Dear Q. D., Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive and constructive feedback from a GOLD member of the Accor Plus loyalty program. We are glad to know that you had a good stay with us. Regarding the survey, we have taken note of your preferences about the room with bathtub as well as setting up the amenities at the time of arrival for your future stay. It is pity that our Prestige Suite was not available on your arrival day. However, we upgraded your room from the Superior room to the Luxury Club room category. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Olivier Revy General Manager

great stay during the crisis period

Customer review rating 4.6/5

Q. N. Business - 24/07/2020 Confirmed reviews ALL

All staff members were pro and nice. The team in le 17 Bistro were excellent. Thank Venu, Cuong, Nhi and other male staff i didnt remember the name. Changing the menu and pricing in the Covid was the smart strategy as i suffered from bad food albeit high price provided by other Accor Hotel in the country in the absence of head chefs. Love to stay again and organize some other parties here soon.

Dear Q. N., Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments as a PLATINUM member of the Accor Plus loyalty program regarding your stay with us. We are happy you enjoyed your visit. We have shared your feedback with our Le 17 Bistro team, in particular Ms. Venu, Ms. Nhi, Mr. Cuong, and two other male staff. They take great pride in their work and making sure each guest feels welcome and comfortable. Thank you again for your kind words, and we would be happy to welcome you again Sincerely, Olivier Revy General Manager

very bad cheesecake

Customer review rating 4.6/5

Arman Families - 22/07/2020 Confirmed reviews ALL

Maybe because of covid, but the food coming out of the kitchen is very poor and old. The cheesecake was off and could potentially make people sick.

Dear Arman, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking your valuable time to share with us your feedback especially from a SILVER member of the Accor Plus loyalty member on this platform. With regret, we have taken note of your experience regarding the cheesecake during your recent stay with us. Please accept our sincerest apologies for not meeting your expectations. Kindly rest assured that your valuable comments were brought up to the related management team to look into this and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Revy General Manager

good stay, perfect service and wonderful food

Customer review rating 4.6/5

James Friends - 20/07/2020 Confirmed reviews ALL

Sofitel is always one of my favs in Saigon, when I see the Indulge Package I know it's the time to stay again! Especially in the covid period but here in HCM is safe, I know I can visit my friend Mr Khanh and other staffs and give some supports! Above expectation as always, We had a cozy stay and had been taking care so much. Le 17 is awesome and I will be back again! Pls contact me if Indulge Package available in Aug, would like to book for another stay and dine at Le 17 ;)

Dear JAMES, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for leaving us such a wonderful review. It is always a pleasure to receive positive feedback regarding the perfect service and the good food from a GOLD member of the Accor Plus loyalty program. We take pride in giving outstanding service to every customer and we are overjoyed to receive your compliments and appreciation. Please rest assured that we will pass on your comments to our Heartists, particularly Mr. Khanh and Mr. Nhan. We are sure that our dedicated staff will be pleased to learn of your high praise. We would also like to take this opportunity to inform you that our Indulge@Sofitel package is available until the end of October 2020. We look forward to welcoming you back again on your next trip. Sincerely, Olivier Revy General Manager

very good

Customer review rating 4.6/5

Vu T. T. H. Business - 03/07/2020 Confirmed reviews ALL

see you soon when go to Ho Chi Minh,very good...

Dear vu thi thu h., Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. We are pleased to know that you enjoyed your stay and the many hotel features and services provided by the hotel team. Our team strives hard to ensure each of our guests will have memorable experiences. Your review is definitely an inspiration for us to keep up the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Revy General Manager

Fine stay

Customer review rating 4.6/5

Nguyen Q. B. Friends - 03/07/2020 Confirmed reviews ALL

I love everything in this hotel, especially the controller board near the bed. But what you really need to develop is bidet sprayer. I know this hotel was designed according to Western Style but this is very essential in Vietnam

Dear Nguyen Quoc B., Bonjour and greetings from Saigon. We very much appreciate your comments from a member of the ALL – Accor Live Limitless loyalty program regarding your stay at the Sofitel Saigon Plaza. We are glad to hear that you have had an overall enjoyable stay. However, we understand the inconvenience in regards to the bidet sprayer. Please rest assured that we constantly strive to provide the best experience for every customer; therefore your feedback is very important to us and we will share comments to our team for the consideration. Thank you once again for your time and trust in our beautiful hospitality and have a lovely day. Sincerely, Olivier Revy General Manager

Well located and organized

Customer review rating 4.6/5

Le T. D. H. Business - 30/06/2020 Confirmed reviews ALL

The nice hotel with professional staff and warmwelcome.

Dear LE THI DIEU H., Bonjour and greetings from Sofitel Saigon Plaza. We are glad to hear that you had a great stay experience with us during your recent trip. Please accept our sincere appreciation for your kind recognition and motivation regarding our location, nice hotel, and our team. Your kind comments are truly important for us in our journey of striving for the extraordinary guest experience. Your comments have been shared with the whole team, and we are all looking forward to welcoming you again soon. Sincerely, Olivier Revy General Manager

Good stay as usual

Customer review rating 4.6/5

Linh L. Business - 23/06/2020 Confirmed reviews ALL

The staffs were amazing and helpful as they previously were during my past stays.

Dear Linh L., Bonjour and greetings from Saigon. We very much appreciate your comments from a SILVER member of the Accor Plus loyalty program regarding your stay at the Sofitel Saigon Plaza. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you very much for your kind words and we look forward to seeing you again. Sincerely, Olivier Revy General Manager

Excellent Stay

Customer review rating 4.6/5

Graham Couples - 27/03/2020 Confirmed reviews ALL

All areas of this hotel were exceptional. No improvements required as everything was perfect. Best hotel I have stayed in! Thank you.

Dear Graham, Bonjour and greetings from Saigon. Thank you for sharing your feedback as a member of the ALL – Accor Live Limitless loyalty program following your recent stay at Sofitel Saigon Plaza. We are pleased to know that you enjoyed your stay and the many hotel features and services provided by the hotel team. Our Ambassadors strive to go above and beyond for every guest and we are glad that this was reflected during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Revy General Manager

Place to go when in Saigon!

Customer review rating 4.6/5

Semjon Business - 26/03/2020 Confirmed reviews ALL

This hotel is great but the staff is what makes it really outstanding! I'm always having a good time when I stay at the Sofitel. The staff performs at a very high and professional level everyone doing an outstanding job. From the time entering the hotel until check out you feel welcome. Special thanks to all the people doing this magic! Front office: Ms.Van, Ms.Ly, Ms.Trang, Ms.Ngoc(1) and Ms.Ngoc(2), Ms.Ngan, Ms.Minh, Ms.Oanh, Mr.Dao, Mr.Tuan, Mr.Cuong, Mr.Phuong and of course Mr.Bac for being an absolute Legend and opening the gym for us one hour earlier for months! Best man! Security: Mr.Man F&B: Ms.Van anh Kitchen: Ms.Tu, Ms.Pham, Mr.Nhat, Mr.Sang, Mr.Danh Lounge: Ms.Nhi or Anne? Ms.Tho, Ms.Wu, Ms.Lin, Ms.Anh, Ms.Tram, Ms.Hien, Ms.Nhan and of course Ms.Ngoc for being so lovely xD Housekeeping (unfortunately I couldn't get all the names I wanted...) Ms.Linh, Mr.Tri, Mr.Tuan and the two women who used to do turn down service on the 17th - I'll get your names next time! And of course many thanks to the laundry department for washing my dirty stuff! Props to all of you for doing such a great job! This management is truly blessed with such an amazing crew! Keep up the good work and see you soon! I'm sorry for anyone I forgot to mention here I know there are plenty more I couldn't keep the names. I get you guys next time

Dear Semjon, Bonjour and greetings from Sofitel Saigon Plaza. We appreciate your positive feedback as a DIAMOND member of the ALL – Accor Live Limitless loyalty program and are delighted to learn that you had an enjoyable stay with us and particularly value our hotel. It is our constant endeavor to offer our guests luxury experiences through our commitment to quality service, and your recognition of our ambassadors and the friendly service rendered is testimony that we are indeed on the right path towards providing a great guest experience. We are thrilled to note your perfect rating and take it as an endorsement to many many more visits in the future. Thank you for your patronage and we look forward to welcoming you back very soon. Sincerely, Olivier Revy General Manager

The best Sofitel experience!

Customer review rating 4.6/5

Peter H. Couples - 24/03/2020 Confirmed reviews ALL

We had the best Sofitel experience sofar at the Saigon Plaza. The entire staff exceeded our expectations and took great care of their duties: the doormen at the entrance, the receptionists, the pool staff and the restaurant staff at L'olivier. The room and common areas were in great condition. We had a very memorable experience and look forward to returning!

Dear Peter H., Bonjour and greetings from Saigon. The team and I are delighted to read your most positive impressions of this recent stay with us. It was a true pleasure having welcomed you to Sofitel Saigon Plaza and thank you for sharing your feedback with us as a SILVER member of the ALL – Accor Live Limitless loyalty program. On top of that, it was really our honor to be chosen as a place to celebrate your wife's special birthday. Your kind words have been shared with the team and we all hope to welcome you back again the soonest. Sincerely, Olivier Revy General Manager

Lovely Hotel, Excellent Location

Customer review rating 4.6/5

Catherine S. Friends - 20/03/2020 Confirmed reviews ALL

We spent 2 wonderful days in your hotel before we had to cut our visit short by two days due to the Covid -19 situation. The service was outstanding in your hotel. The buffet food was the best compared to all Sofitel's we have recently stayed in.

Dear Catherine S., Bonjour and greetings from Sofitel Saigon Plaza. Thank you for staying with us and for your kind review from a member of the ALL – Accor Live Limitless loyalty program. We are delighted to note that you had a pleasant experience with us; and appreciate your valuable feedback on our buffet food offerings, the location as well as our services. Thank you once again for your review and your patronage, and we are looking forward to welcoming you on your next stay with us. With kindest regards, Olivier Revy General Manager
Customer review rating 4.6/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

Room arrangement/set up not good. Big chair was uncomfortable and needed a smaller recliner type chair instead. Electrical power was terrible as it was my fifth hotel in Vietnam and the first time that none of my adapters would fit. Engineering was helpful in bringing up four adapters for me to use. With my wife and I both using CPAP machines, we had lots to plug in. The location of the outlets on either side of the bed were not good. One was under the night stand and required crawling on the floor to plug into it, which is difficult for us since back surgeries and hip replacement. Also, the height of climbing into and out of the shower, was nearly impossible without assistance from each other. It was too high.

Dear Valued Guest, Bonjour and greetings from Saigon. Thank you for taking the time to tell us about your experience at the Sofitel Saigon Plaza. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Saigon Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Olivier Revy General Manager

Excellent hotel, amazing breakfast and service!

Customer review rating 4.6/5

Ann N. G. Couples - 18/03/2020 Confirmed reviews ALL

We stayed 3 nights as part of a self-organised tour of Vietnam. This hotel exceeded our expectations - from the awesome breakfast food variety, to the incredible rooftop pool and excellent service from all staff who are very helpful and attentive. Thank you for upgrading our room to the 18th floor and for providing two delicious Anniversary/Birthday cakes and a beautiful vase of roses to our room! The room itself was very modern and looked really nice...the overall room lighting and ease of access to the shower and toilet could be improved by having less doors...minor things, overall an impressive hotel with lovely staff, in a great location for seeing some of the main sights on foot.

Dear Ann n G., Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback from a member of the ALL – Accor Live Limitless loyalty program. We are thrilled that you were satisfied with our operational teams, the breakfast, the rooftop pool and the room. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Olivier Revy General Manager

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