ibis Charleroi Centre Gare

ibis Charleroi Centre Gare 3 stars

Customer review rating (ALL Rating) 4.1/5 816 reviews

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Hotel extras

  • Across from Charleroi station

  • Private parking

  • Located in downtown area

  • 12 minutes from Charleoi Airport

  • Free Wi-Fi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Charleroi Centre Gare

Quai Paul Verlaine 12
6000 CHARLEROI
Belgium

GPS:50.406318, 4.43907

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Your meetings and events

Room descriptions and layouts

meeting room

From 1 to 12 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  816 reviews

TripAdvisor Rating  3.5/5  567 reviews

Nice stay

Customer review rating 4.5/5

Eli Families - Confirmed reviews ALL

Nice stay, clean room, but not so warm, perfect location, great breakfast

Dear Elena, Thanks for this review and your insight. We are pleased to know that you had a pleasant stay with us and that our location was convenient for you. We, however, regret you didn't find the temperature ideal in your room, our team members are on hand to assist with any adjustments if requested. We have also taken note of your comments regarding our WiFi and handed them to the concerned departments for review. We do hope to welcome you back in the future. All the best. Ovidiu Chitas, Manager

Good location

Customer review rating 4.0/5

Vasil C. Families - Confirmed reviews ALL

The hotel is well located. It's in the city center, very close to bus and train station and very convenient for travelers. Although rooms needs to be renovated, are maintain clean and tidy. The personal is helpful. Overall, it is good value for the money.

Dear Vasil, Thank you for taking the time to share your feedback. We are very pleased you appreciated the services we offer and the high standards we set ourselves. However, we are sorry that you were not completely satisfied with your room. We apologise for any inconvenience, and urge our guests to let us know while you are here so that we may find a solution; we will let our maintenance team know so that they can deal with this. We hope to welcome you back. Best wishes, Ovidiu Chitas, Manager

not business friendly

Customer review rating 0.5/5

Michael Business - Confirmed reviews ALL

I've had to cancel my booking due to my trip being canceled because the airport closed. I had a none refundable booking so I knew I couldn't asked for a reimbursement but because I had to reschedule to the following week I asked if they will be willing to do a small business gesture such as a discount or an upgrade and they were completely against, they offer nothing! Too bad for them, they loose a recurrent costumer since my new position require me to go there every two weeks...

Dear Michel, Thank you for taking the time to share your review. We are very sorry that your travel plans were impacted by the national strike that you felt the level of service delivered did not meet your expectations. Unfortunately, your booking conditions did not allow for cancellation, changes, or refund. We recommend that guests book a flexible rate that can be cancelled free of charge. We hope that you will allow us the opportunity of welcoming you in the future. Best regards, Ovidiu Chitas, Manager

Good place , clean

Customer review rating 5.0/5

Thierry Business - Confirmed reviews ALL

Only one short noight with everything fine.

Dear Thierry, Thank you for your kind feedback. We are pleased that you appreciated the high standards which we strive to uphold. We look forward to welcoming you back on a future occasion. Best wishes, Ovidiu Chitas, Manager

Good location and ticked all the correct boxes

TripAdvisor rating 4.0/5

guillaume_du_ninian TripAdvisor review

Walking out the door from the Charleroi Sud train station and the first thing you see as look across towards the town is the Ibis Hotel. It’s a short 5 minute walk from the station, across the canal and you are there. The main part of the town is just beyond. The Ibis is a chain and uses a common template for its room design and its facilities. However, the way they are managed locally can differ from branch to branch. I’m a regular user of the Accor hotel chain, which includes Ibis, and this venue is basic, as you expect from the generic brand. My experience on this stay found the staff on my arrival, and throughout my stay, were helpful, friendly and courteous. My room was clean and well maintained. Breakfast was ample and sufficient. I had booked a room a large room for the benefit of the space and so I could comfortably work, and relax. The wifi was free and of good strength (when it was working), but it did drop out for a few occassions. For a business trip this hotel ticked all the correct boxes for my needs. I would stay here again if I needed to come to Charleroi for work again. My only issues were an extra plug socket at the other side of the room would be beneficial and the shower pressure was a bit wimpy.

Dear Guillaume, Thanks for sharing your point of view. We are delighted that you had such a memorable stay with us and appreciate your kind comments about our front desk team who work hard to ensure that we deliver the best service and always meet your expectations. Additionally, it's gratifying to know you appreciated our rooms and the high standards we uphold. The feedback of our guests is important as it helps to highlight areas for improvement, rest assured we are considering your suggestion. It would be a pleasure to welcome you back on another occasion. Kind regards, Ovidiu Chitas, Manager

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Other web-users rate our hotel

  • 527 reviews 8.8/10 Location
  • 594 reviews 4.7/10 Room
  • 485 reviews 8.8/10 Service
  • 27 reviews 6/10 WiFi
  • 323 reviews 3.4/10 Comfort
  • 227 reviews 7.6/10 Breakfast
  • 226 reviews 6.4/10 Cleanliness
  • 142 reviews 4.3/10 Value

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