Mercure Sydney Parramatta 4 stars

Customer review rating 4.3/5 7,895 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Sydney Parramatta
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+ 24 Services

Hotel extras

  • 2 flexible conference & event spaces, outdoor terrace area, breakout spaces.

  • Modern Australian dining at M Restaurant & Bar

  • WiIFi, LCD TV with Cable Channels and Work Space

  • Outdoor pool, Tennis Court & Outdoor Dining

  • 15 minutes from Sydney Olympic Park and 40 minutes to Sydney CBD, 1 km to Parramatta CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Babysitting on request
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142
sydney
australia

Tel: +61288361000

Fax: (+61)2/88361043

Check-in from 14h00

Check out up to 11h00

  • HASSALL ST :  BAXTERS ROUTE PARRAMATTA

  • PARRAMATTA :  WESTERN LINE PARRAMATTA

  • By plane

    KINGSFORD SMITH AIRPORT At 30km / 18.64 miles

  • By boat

    RIVERCAT FERRY At 2km / 1.24 miles

  • By car

    M4 At 1km / 0.63 miles

  • By train

    GRANVILLE At 2km / 1.25 miles

  • By train

    PARRAMATTA At 1km / 0.63 miles

GPS :-33.81897, 151.021591

Congress centre

  • SYDNEY CONVENTION AND EXHIBITION 25.01 km / 15.54 mi
  • SYDNEY SUPERDOME 6.0 km / 3.75 mi
Congress centre

Your meetings and events

Choose from four meeting rooms all with natural light and tailored day delegate packages all including delicious and healthy food as well as access to our poolside terrace.Mercure Sydney Parramatta can hold events upto 160 delegates, in a boutique environment to meet your needs and overseen by our professional conference sales team.Your event will be carbon neutral. The greenhouse gases produced during your meeting are offset by funding renewable energy sources through the Carbon Reduction Institute.

Room descriptions and layouts

meeting rooms

From 1 to 160 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Audio and video equipment

  • Syndicate rooms

  • High speed transmission line

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Junior Suite 1 Queen Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Pillow Menu
  • Direct dial telephone
Rooms

Our restaurants and bars

M RESTAURANT

Type of cuisine: International

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M BAR AND TERRACE

Non contractual photo

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,895 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,061 reviews

Relaxing stay, convenient to shops

Customer review rating 4.3/5

Scott Families - 17/10/2020 Confirmed reviews ALL

A very relaxing stay, with time spent in the pool and playing the giant chess game with my family. It's super convenient having the shops across the road and the staff (especially Michelle our Housekeeper) were wonderful.

Dear Scott, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Comfortable roomNice but decor Carort

Customer review rating 4.3/5

Susan M. Couples - 17/10/2020 Confirmed reviews ALL

Nice but Decor getting outdated Carpet in Halls look terrible

Dear Susan, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your feedback on the décor and flooring, i want you to know i have passed that onto management so we can hopefully in the near future do something about that. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great location and customer service.

Customer review rating 4.3/5

Anonymous Business - 16/10/2020 Confirmed reviews ALL

Great customer service and clean

Dear Sesilia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Nice hotel

Customer review rating 4.3/5

Sam Families - 15/10/2020 Confirmed reviews ALL

Foyer is beautiful as you walk in. Some staff are friendly. Rooms are dated but do there purpose tv is huge but not connected to the internet and don’t have Foxtel channels. Pool is nice (not heated) but kids didn’t care. Can only have 4 people in the pool area so have to pick your time wisely. Gym isn’t opened. No room service atm thanks Covid. Would stay again

Dear Paul, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry about the impact that COVID has had on our hotel, we hope that very soon some or our normal practices ie the gym, pool and room service will come back. Thank you for your patience and understanding in this time. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Lovely stay and easy location

Customer review rating 4.3/5

Emily Solo - 14/10/2020 Confirmed reviews ALL

The receptionist was lovely and the room was lovely.

Dear Emily, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great Staff

Customer review rating 4.3/5

Isabella Couples - 12/10/2020 Confirmed reviews ALL

Staff were very accommodating and helped us with any enquiries we had. The amenities were perfect and just what we needed for our short time there.

Dear Isabella, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Excellent staff experience

Customer review rating 4.3/5

D. Solo - 08/10/2020 Confirmed reviews ALL

Easy booking, friendly helpful staff on checkin and checkout

Dear Kallin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great stay, Quiet, No hassles, adequate room.

Customer review rating 4.3/5

Mick S. Couples - 06/10/2020 Confirmed reviews ALL

We had a great 3 night stay. Easy check in and out, carpark was handy, room was nice. Staff were friendly and the bonus was it was very quiet.

Dear Michael Lloyd, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Not great

Customer review rating 4.3/5

Chloe W. Couples - 06/10/2020 Confirmed reviews ALL

We booked in breakfast to be told that we couldn’t and we only have a little pack which we said no to we also wanted room service which wasn’t offered I stood at the desk trying to check in the Tongan lady looked me knowing I was there and didn’t say anything she was quite rude and taking her time with another person luckily a lovely lady came out and helped me the rooms were so hot and we couldn’t turn it down past 25 degrees overall not a good Stay

Dear Chloe, Let me start by apologising for the unusual experience you had during your stay. Whilst it should never have happened, I would like to thank you for taking the time to reply to our guest survey and share your experience with us. Feedback like yours really is one of the best tools we have to improve so we really do appreciate you taking the time to help us. Once again, thank you for your time and we are sorry that we did not meet your expectations on your recent stay. Kind regards, Elise Martin Front Office Assistant Manager

Great stay

Customer review rating 4.3/5

Anonymous Couples - 04/10/2020 Confirmed reviews ALL

We could check in early as we were attending the races to get dress as we came from the Southern Highlands. Great room service and food.

Dear Kylie, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Customer review rating 4.3/5

Mark G. Business - 28/09/2020 Confirmed reviews ALL

As it is a Covid time, no meals, or restaurant it was as good as expected.

Dear Mark, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Customer review rating 4.3/5

Glenn G. Business - 24/09/2020 Confirmed reviews ALL

Good

Dear Glenn, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise martin Front Office Assistant Manager

Well located, easy walk to parramatta, friendly management, comfortable sleep, Brought in food nice initiative

Customer review rating 4.3/5

Michael Friends - 21/09/2020 Confirmed reviews ALL

After a mix up in bookings resulting in a early morning intrusion and an apology from the manager, it was an enjoyable stay with lots of offers of assistance. We were well taken care of and will be back.

Dear Michael, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for leaving us this great feedback, i am so happy that we managed to turn around an unfortunate start to become a great stay. We cant wait to see you both again soon and hope the races are another success the next time. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay loved the room I was in

Customer review rating 4.3/5

Anonymous Solo - 20/09/2020 Confirmed reviews ALL

very friendly

Dear Samia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Stayed before, may stay again

Customer review rating 4.3/5

Graham Business - 15/09/2020 Confirmed reviews ALL

Staff at the hotel are fantastic, I have stayed 3 times for 4 days minimum each time and never seen anyone without a smile and desire to please. Its the rooms (parts) that are disappointing. The rainmaker shower heads look great but need to be further out from the wall to provide a better shower. The TV. In this day they are simply too small plus previously fox sports was available and (i assume) now because of Covid and less guests it has been deactivated. Therefore an extension on teh shower head and a larger size TV and I would be rapt!! Cheers Graham

Dear Graham Arthur, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Graham we love having you and are so glade you left us your feedback. I am so sorry about the shower and TV , you are right when it comes to the foxtel. Hopefully that will be able to be picked up again soon. The feedback about the shower is very useful, thank you again i will be passing this onto our maintenance team to look at. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Very nice and clean, Staff was very nice, And always are.

Customer review rating 4.3/5

Kevin T. Families - 13/09/2020 Confirmed reviews ALL

Very satisfied with staff and all aspects

Dear Kevin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. We just love having you back here. thank you again for your recent visit and we can't wait to see you again soon. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great place to stay.

Customer review rating 4.3/5

Peter R. Business - 11/09/2020 Confirmed reviews ALL

Very enjoyable, close to all amenities, excellent room, relaxing view.

Dear Peter David, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Nice place with friendly staffs

Customer review rating 4.3/5

Tae K. Couples - 10/09/2020 Confirmed reviews ALL

I’m happy with most of things except for condition of cleaning at some points. Kettle, bed seat cover, carpet floor etc... some kettle is too dirty inside, I found hairs on top of bed cover, many carpet floor have stains and I stepped on small rocks when I just checked in. Should be better management on cleaners. Other than that everything is fine.

Dear Tae Whan, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear about the cleanliness issues you had at the hotel, Please know that your feedback has been very helpful for us and i have passed this onto our team so we can improve for the future. I am sincerely sorry for this and hope we get to see you back again soon so we can get you to experience a much better atmosphere. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Customer review rating 4.3/5

Ian Business - 09/09/2020 Confirmed reviews ALL

Very good staff were great.

Dear Ian, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great Staff

Customer review rating 4.3/5

Anonymous Families - 09/09/2020 Confirmed reviews ALL

Stayed with our grandchildren and all staff from the cleaning staff to reveption staff were great and helpful

Dear Adam, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

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