Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 4.3/5 8,393 reviews

ALLSAFE approved hotel

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Mercure Sydney Parramatta
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+ 20 Services

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 sydney
australia

Tel: +61288361000

Fax: (+61)2/88361043

Check-in from 14h00

Check out up to 11h00

  • HASSALL ST:  BAXTERS ROUTE PARRAMATTA

  • PARRAMATTA:  WESTERN LINE PARRAMATTA

  • By plane

    KINGSFORD SMITH AIRPORT At 30km / 18.64 miles

  • By boat

    RIVERCAT FERRY At 2km / 1.24 miles

  • By car

    M4 At 1km / 0.63 miles

  • By train

    GRANVILLE At 2km / 1.25 miles

  • By train

    PARRAMATTA At 1km / 0.63 miles

GPS:-33.81897, 151.021591

Congress centre

  • SYDNEY CONVENTION AND EXHIBITION 25.01 km / 15.54 mi
  • SYDNEY SUPERDOME 6.0 km / 3.75 mi

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Your meetings and events

Choose from four meeting rooms all with natural light and tailored day delegate packages all including delicious and healthy food as well as access to our poolside terrace.Mercure Sydney Parramatta can hold events upto 160 delegates, in a boutique environment to meet your needs and overseen by our professional conference sales team.Your event will be carbon neutral. The greenhouse gases produced during your meeting are offset by funding renewable energy sources through the Carbon Reduction Institute.

Room descriptions and layouts

4 

meeting rooms

From 1 to 160 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

  • Videoconferencing

  • Audio and video equipment

  • Syndicate rooms

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet,

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

8,393 reviews

TripAdvisor Rating 4.0/5

1,074 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Stay at Parramatta Rosehill

TripAdvisor rating 2.0/5

khursh2021 Business - 28/11/2021 TripAdvisor review

Room airconditioner was not cooling at all and I was moved to another room. Unfortunately, that room also had the same problem and I could not get proper rest at night. Although I had booked using my account on Accor Group and I received the confirmation on my correct email, my invoice was sent to an old past company email. I am now making several calls and sending a number of emails to get a copy of the invoice.

Customer review rating 5.0/5

Krizzia L. Solo - 06/09/2021 Confirmed reviews ALL

I had a peaceful stay during my stay in mercure parramatta, I appreciate to received a call from reception prior to my arrival to remind about hotel restrictions due to covid, in that way theres no confusion or misunderstanding occurs upon check in.

Dear Krizzia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Comfortable stay

Customer review rating 5.0/5

Charlie Solo - 01/08/2021 Confirmed reviews ALL

The staff member who checked me in was extremely compassionate. Great customer service and made my staff extremely comfortable. The manager was also very reasonable and professional. Thank you kindly

Dear Charbel, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. We are glad that we made your stay very comfortable. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

alright stay

Customer review rating 1.0/5

Swadha Couples - 28/07/2021 Confirmed reviews ALL

the first time my partner and I visited we had an amazing experience, friendly staff, loved the room and the hotel. We came back a week later and were rudely turned away by a receptionist, she said we weren’t essential workers which is understandable, but we were there the previous week 5 days ago, furthermore we would’ve appreciated if it was cancelled before hand or we were at least turned away in a nicer manner. The receptionist simply said no and told us to get out. We will not be coming back.

Dear Swadha, Let me start by apologizing for the unusual experience you had during your stay. Whilst it should never have happened, I would like to thank you for taking the time to reply to our guest survey and share your experience with us. We understand the inconvenience that you may have caused due to recently changes of Government regulations. Once again, thank you for your time and we are sorry that we did not meet your expectations on your recent stay. Kind regards, Saad Khan Front Office Assistant Manager

Good location

Customer review rating 4.5/5

Anonymous Solo - 25/07/2021 Confirmed reviews ALL

Staff friendly and helpful. Room was spacious and very clean.

Dear Sonia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Comfortable stay after minor surgery

Customer review rating 3.5/5

Ian S. Couples - 22/07/2021 Confirmed reviews ALL

Enjoyed a quiet, COVID safe stay after minor surgery. Was able to be safe, isolated and peaceful.

Dear Ian, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and we made your stay very comfortable. Hope you will be cover soon after the successful surgery. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Very handy location, easy commute to work

Customer review rating 4.5/5

Nick D. P. Business - 03/07/2021 Confirmed reviews ALL

Super freindly staff, remember who you are.

Dear Nick, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. It certainly the best location in town. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

great staff

Customer review rating 4.5/5

Mac H. Solo - 30/06/2021 Confirmed reviews ALL

The ladies at the front desk always greet me with genuine warmth and we are made to feel like family

Dear Mac, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Khan Front Office Assistant Manager

Lovely staff

Customer review rating 4.5/5

Sarah M. Solo - 29/06/2021 Confirmed reviews ALL

Elise M. was very welcoming when I checked in and always had a smile on her face. It’s a pity she is moving on to another place of work. The room was great with plenty of room and well maintained. House keeping we’re also fantastic. Only thing that was a little disappointing was the restaurant although I do understand with everything going on. If I have to return I will be staying there again. Great job team

Dear Sarah, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Will pass it on your kind words to Elise. She will be happy to hear this. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Staff are amazing

Customer review rating 4.5/5

Anonymous Families - 27/06/2021 Confirmed reviews ALL

Amazing staff. Well priced.

Dear Waleed, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

beautiful room

Customer review rating 5.0/5

Jess Couples - 26/06/2021 Confirmed reviews ALL

exciting. nice food. good room.

Dear Jessica, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Good Stay

Customer review rating 4.5/5

Nr Business - 25/06/2021 Confirmed reviews ALL

Pleasant staff and clean room.

Dear Valued Guest, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Great Stay , Will be back!

Customer review rating 5.0/5

Laticia C. Families - 23/06/2021 Confirmed reviews ALL

We are Accor members and had a disappointing stay at the Mantra in Parramatta a week before so decided to book in and stay at the Mercure. Our stay at the Mercure was exceptional ! The staff were very helpful, we were given a welcome pack an upgrade and made to feel like an Accor member. Very Impressed. We will definitely return. Thank you.

Dear Laticia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Awesome Motel

Customer review rating 5.0/5

Anonymous Business - 22/06/2021 Confirmed reviews ALL

Very well located and excellent staff

Dear Dallas, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Good stay and convenient

Customer review rating 4.0/5

Anonymous Couples - 22/06/2021 Confirmed reviews ALL

I only stayed overnight as I was attending a wedding 5 mins away from the hotel it was a hotel reccomend to me by the family of the wedding party it was a pleasant stay , clean and tidy and nice and comfortable.

Dear Rimola, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. We are so happy that you enjoyed here with us. We also Congrats to the wedding couple. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Great location and value

Customer review rating 4.0/5

Louise Families - 21/06/2021 Confirmed reviews ALL

Great location to Parramatta without paying top dollar for 1 nights accomodation. There’s was an issue with the heater and thermostat could not be adjusted resulting in having to leave heating off! Made for an stuffy night with no fresh or recirculating air!

Dear Louise, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. We are sorry to hear that you had an issue with the heather. We are assured that this has been fixed. I am very delighted to looking forward to welcoming you for your next stay with. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Saad Front Office Assistant Manager

Great service

TripAdvisor rating 4.0/5

Susie B 18/04/2021 TripAdvisor review

Can’t say enough about the lovely girls that were on the desk when we checked in and in the evening. They were very apologetic about there being no coffee machine and had coffee delivered to our room. Sadly I felt the Mercure was looking a little tired. Was disappointed that I booked the better room but did not get the little extras such as dressing gowns slippers and gourmet tea and coffee. The room was spacious and comfortable. Shower clean and modern. All up a nice stay.

Good stay, convenient location

TripAdvisor rating 3.0/5

venochik 08/04/2021 TripAdvisor review

Conveniently located next to the bowling club (great meals)and across the road from take away, bottle shop and supermarket & rose hill racecourse. The hotel and rooms are dated and could do with a freshen up. The 1brm spa room had a dining table & 3 chairs??? For 4 of us that did my head in, but it was a free upgrade and we appreciated the spa!

Nice Hotel

TripAdvisor rating 4.0/5

Mark M 01/04/2021 TripAdvisor review

We stayed at the Mercure in Parramatta as it was close to all the sites and places we wanted to go, the accommodation was neat and tidy and bed was comfortable. It was a shame the restaurant was closed because of covid but we went to another close by.

Great room, Great service.

TripAdvisor rating 4.0/5

bettysovaleni Business - 30/01/2021 TripAdvisor review

Alicia the receptionist was very welcoming and upgraded my room. Room was a king suite which had a comfortable bed, nice flat screen tv and nice amenities. Love the fact that they have parking and its complimentary.

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