Pullman São Paulo Ibirapuera Hotel 5 stars

Customer review rating 4.6/5 8,045 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman São Paulo Ibirapuera
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+ 22 Services

Hotel extras

  • Hotel with sauna, Shishindo Spa, gym and pool

  • TastelT Bar with Vinacoteca and Wine by the Glass concept

  • Courtesy for 1 child up to 11 years staying with parents

  • Hotel close to large hospitals, such as Beneficiência Portuguesa

  • 9-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 19 meeting room(s)
  • Business center with support staff
  • Copy/print service availablePaying

Hotel location

Pullman São Paulo Ibirapuera

Rua Joinville 515
Vila Mariana
04008-011
sao paulo
brazil

Tel: +551150884000

Fax: (+)11/50884000

Check-in from 15h00

Check out up to 12h00

  • LARGO SAO FRANCISCO : 

  • NORTE SUL : 

  • By plane

    Aeroporto de Guarulhos At 30km / 18 miles

  • By plane

    Aeroporto de Congonhas At 8km / 4 miles

  • By helicopter

    Grand Mercure Ibirapuera At 2km / 1 miles

  • By car

    Marginal Pinheiros At 8km / 5 miles

  • By car

    Rodovias Anchieta/Imigrantes At 8km / 4 miles

  • By car

    Saída Dutra Rodovia Ayrton Senna At 15km / 9 miles

GPS :-23.58227256, -46.65031493

Companies

  • HONDA 1.0 km / 0.63 mi
  • IBM 0.3 km / 0.19 mi
Companies

Your meetings and events

The Pullman São Paulo Ibirapuera has room for any type of business meeting - 14 rooms to be exact, spread out over three floors and more than 2,000 square metres.Meeting areas are bathed in natural light and are equipped with all the amenities and technology to make each gathering a success.A 250-seat auditorium is available for larger events, and an on-hand Event Manager and IT manager are ready to help with planning or answer any questions.

Room descriptions and layouts

19 

meeting rooms

From 1 to 250 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Videoconferencing

  • Soundproof areas for greater confort

  • An extensive array of audio,video and projection equipment

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PREMIUM DELUXE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Nespresso machine
  • Mini Bar

PREMIUM DELUXE ROOM adapted for people with reduced mobility, 1 Queen Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Nespresso machine
  • Coffee/tea making facilities
  • Mini Bar

EXECUTIVE ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
Rooms

Our restaurants and bars

TasteIT Restaurant

Type of cuisine: International

A combination of French flavors with the Brazilian touch: TasteIT is discreet, elegant and sophisticated, with a contemporary menu signed by Chef Jean Christophe, causing sensations in our fusion cuisine.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PATEO

Type of cuisine: International

The Pateo restaurant boasts a modern and relaxed atmosphere, offering a varied buffet at lunchtime for guests, clients and event groups. Breakfast is also served in the restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELI BAR

Type of cuisine: Cafe

An inviting atmosphere, ideal for business meetings or a friendly chat.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TASTEIT BAR

Non contractual photo

The TasteIT bar's vibrant happy hour offers great entertainment with live music Monday to Friday. The bar features an extensive drinks and tapas menu, the Vinoteca wine-by-the-glass concept, and a wine cellar stocked with Cachaça and Vodka.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,045 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,692 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Great staff

Customer review rating 4.6/5

Evelin S. Families - 08/01/2021 Confirmed reviews ALL

The hotel was clean, organized and the staff was helpful and polite. Breakfast was carefully served respecting all the Covid protocol. I highly recommend staying at this hotel.

Olá Sra. Evelin, É um prazer recebermos uma avaliação tão positiva como a sua e sabermos que tenha tido uma ótima estada conosco. Muito obrigada pelo tempo dedicado! Esperamos recebê-la novamente para mais uma experiência Pullman! Até logo! Thais Ghiro Customer Experience

Great, friendly staff!

Customer review rating 4.6/5

Anonymous Business - 07/01/2021 Confirmed reviews ALL

Great to be back at the São Paulo Pullman. Love the staff and convenience of the spa. Always look forward to the amazing food too!

Dear guest, We are very thankful for your excellent review! It is the greatest joy to hear the staff makes you feel at home and always contributes to an excellent stay. ♥ Hope to see you back soon in São Paulo! All the best from all of us, Thais Ghiro Customer Experience

Superb Service

Customer review rating 4.6/5

Stefano Business - 01/01/2021 Confirmed reviews ALL

I regularly stay at the hotel when in Sao Paulo and I am always greeted kindly, served promptly and treated with respect.

Hello Mr. Stefano, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience

Good stay

Customer review rating 4.6/5

Uri Business - 30/12/2020 Confirmed reviews ALL

Esteemed, On the night of my stay, I had arrived late from a work appointment, I was with two more guests from the hotel and a friend, it was 22: 08hs and we went to the lobby restaurant for dinner, when we arrived there to our surprise we were denied to entry due to the determination of the State of SP to close at 22h. I understand and we must always respect the laws, what I don´t understand is that I am a guest and not a customer who was on the street and decided to come in for dinner. To complete the bad experience, we sat at the bar and ordered an aperitif and the response was immediate saying no, so I asked how is that possible? Is there nothing to enjoy just drinking water? Then after expressing my disappointment I was brought a bowl of peanuts. Dear Srs, my expectations for this hotel are of a 5 star hotel as I was always corresponded, whenever I go to SP I stay at Pullman, but I confess that this time I was disappointed with the way that the matter was treated. Here is a record of feedback to you so that you can see what is possible to improve for the next occasions. Regards Uri.

Dear guest, Thank you for the candid review regarding your recent stay with us. Although we are glad to hear your compliments about the friendly staff and the clean rooms, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. Furthermore, your preferences have been updated in the system so we can better serve you in the future. We sincerely hope to welcome you back and regain your trust in our services. Best regards, Thais Ghiro Customer Experience

satisfied but not exceed my expectations

Customer review rating 4.6/5

Felipe Business - 29/12/2020 Confirmed reviews ALL

Staff amazing, but nobody informed about 2 waters for free or other things. I used suite upgrade and it was a terrible choice as the suite was beside the lifts and extremely noise all night, I asked about changing room but nothing was offered to me. It is a Pullman but not 100%

Dear guest, Thank you for the candid review regarding your recent stay with us. Although we are glad to hear your compliments about the friendly staff and the clean rooms, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. Furthermore, your preferences have been updated in the system so we can better serve you in the future. We sincerely hope to welcome you back and regain your trust in our services. Best regards, Thais Ghiro Customer Experience

Excellent except for an unexpected minibar charge

Customer review rating 4.6/5

Renbo Couples - 22/12/2020 Confirmed reviews ALL

Liked the hotel and service, but was charged R$30 from the minibar even though I didn't take anything from the minibar fridge.

Dear Mr. Renbo, Thank you for the candid review regarding your recent stay with us. Although we are glad to hear your compliments about the friendly staff and the clean rooms, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. Furthermore, your preferences have been updated in the system so we can better serve you in the future. We sincerely hope to welcome you back and regain your trust in our services. Best regards, Thais Ghiro Customer Experience

Very comfortable

Customer review rating 4.6/5

Andre H. M. N. Families - 21/12/2020 Confirmed reviews ALL

Good stay, despite the pandemic situation the hotel crew learn to manage the situation quite well. Reservation process was a bit messy, but service during staying was outstanding.

Olá Sr. André, O Pullman São Paulo Ibirapuera agradece por compartilhar conosco a experiência vivenciada em nosso hotel. Lamentamos profundamente não termos correspondido às suas expectativas. Suas impressões são muito preocupantes, pois elas definitivamente não refletem a cultura de serviço que pretendemos alcançar. Informamos que suas colocações realmente são muitos importantes e serão utilizadas de forma construtiva no aprimoramento de nosso serviço. Gostaríamos de trazer ao seu conhecimento que estamos de fato trabalhando para que situações como estas não voltem a ocorrer. São comentários como este que nos dá a oportunidade de melhorarmos nossos serviços, e somos muito gratos por isso. Esperamos recebê-lo novamente no Pullman São Paulo Ibirapuera muito em breve e assim reverter esta impressão vivenciada anteriormente. Thais Ghiro Customer Experience

Boa estadia

Customer review rating 4.6/5

Kevin Solo - 09/12/2020 Confirmed reviews ALL

Improved a lot after my last stay at the hotel.

Hello Mr. Kevin, Pullman is thankful for your review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Please, do not hesitate to share more details about your experience so we can seek for improvements you find relevant. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience
Customer review rating 4.6/5

Anonymous Business - 20/11/2020 Confirmed reviews ALL

The hotel is in a very good location and the rooms are spacious and well equipped. However, there are some issues with the Covid-19 protocols and more in general with the management. 1) I am fine with room service every other day, but every three days is just too much. Service can be requested, but I see that there could be a shortage of staff and therefore sometimes it is a bit slow. This could be improved. 2) There are not many hand sanitizer stations on the floor. 3) As regards managements, it is surprising that the managements is not familiar with the Business Plus subscription and its perks, such as guaranteed late checkout at 4pm. On top of this, I had serious difficulties understanding the itemized receipt, where it looked like taxes were charged twice. To finalize a poor experience with the management, I had my points posted to my account for an incorrect amount, then deducted, then I had to contact the hotel and my request is currently pending. These are all things that should be managed efficiently and quite automatically by a hotel of this level. Other than these issues, it is obviously a great hotel but improvements could be made to make a stay and the check-out experience more enjoyable.

Dear guest, Thank you for the candid review regarding your recent stay with us. Although we are glad to hear your compliments about the friendly staff and the clean rooms, we are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. Furthermore, your preferences have been updated in the system so we can better serve you in the future. We sincerely hope to welcome you back and regain your trust in our services. Best regards, Thais Ghiro Customer Experience

Great experience

Customer review rating 4.6/5

Laercio X. Couples - 17/11/2020 Confirmed reviews ALL

From check in to check out We had a great experience. All staff very attentive and focus on guest needs. I have one observation that should be look at. I, as many guests have intolerance to perfume and strong smells - it is not allergy, intolerance is your system saying no to any smell that is mans made. AS we enter the room the perfume was intolerable that I have to open the windows and let tem open. It did not help at all. This is a condition that many guests have, strong small is not a sign of cleaning's. At check out i have mentioned it to the front desk but I want to make sure you are aware of it.

Olá Sr. Laercio, Muito obrigada pelo tempo dedicado em avaliar sua hospedagem no Pullman SP Ibirapuera. Apesar dos pontos fortes, lamentamos por não atender a todas as suas expectativas. Agradecemos muito por seu feedback e a oportunidade que nos dá de melhorarmos os nossos serviços continuamente. Tenha certeza de que seus comentários foram compartilhados imediatamente com o Gerente de Governança e também alimentado em seu cadastro para melhor te atender no futuro! Desejamos ter a oportunidade de lhe proporcionar uma melhor experiência no futuro próximo! Atenciosamente, Thais Ghiro Customer Experience

Superb service

Customer review rating 4.6/5

Stefano Business - 12/11/2020 Confirmed reviews ALL

I left my passport and they got in touch and made sure I got it back!

Hello Mr. Stefano, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience

well located...

Customer review rating 4.6/5

Luis F. Solo - 03/11/2020 Confirmed reviews ALL

Your employees are the best asset you have....keep them. hotel ok...

Hello Mr. Luis, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience

Very Nice Suite

Customer review rating 4.6/5

Mauri Z. M. Business - 15/10/2020 Confirmed reviews ALL

Great Suite, very modern and well furnished. For sure the highest point. During my check in process, the representative was not very helpful, and only after several claims from my end, she decided to help. In general my stay was pleasant.

Olá Sr. Mauri Muito obrigada pelo tempo dedicado em preencher a nossa avaliação de qualidade e por seu retorno tão positivo! É gratificante saber que tenhamos lhe proporcionado uma ótima hospedagem em nosso hotel. Esperamos ter a oportunidade de acolhê-lo novamente em breve! Thais Ghiro Customer Experience

Nice stay but...

Customer review rating 4.6/5

Caio P. Couples - 13/10/2020 Confirmed reviews ALL

I went to spend the night on the Pullman Ibirapuera to celebrate my birthday and among a few narrowed options I decided to choose the Pullman because of its location, nice venue and because of the view towards the Ibirapuera Park. But even though I have asked on my reservation (made a few days earlier) to be placed in a suite with a view to the park, for my surprise when I arrived at the hotel they just said they didn't have the suite with the view anymore. It was disappointing! The other thing that wasn't well prepared was the way to serve the breakfast. I understand the actual restrictions that forbid the hotel to serve breakfast on the restaurant, however they should have a minimum condition or structure to serve it on the rooms. We had to eat breakfast in our laps because there weren't even a tray to hold our meal... The other aspects were all fine and the room (without the view) was very clean and well maintained.

Prezado Sr. Caio, A equipe Pullman SP Ibirapuera agradece imensamente por ter sido escolhido como seu hotel em São Paulo para essa data especial. Por isso, lamentamos profundamente não termos atendido às suas expectativas. Permita-nos informar que temos um número muito limitado de Suítes Executivas com vista para o Parque Ibirapuera. Aos finais de semana, recebemos muitas comemorações de núpcias especialmente para esses apartamentos, que haviam sido reservados previamente. Aguardamos até o dia do check-in caso haja alguma desistência, porém não ocorreu. De qualquer forma, esperamos que sua hospedagem tenha sido especial mesmo assim. Além disso, agradecemos o feedback construtivo com relação ao café da manhã. Estamos passando por um novo período de transição para reabrir o restaurante do buffet muito em breve. Porém tenha certeza de que suas observações foram repassadas aos gerentes pertinentes para que trabalhem em melhorias nos apartamentos imediatamente até a transição se concretizar. Esperamos sinceramente poder recebê-lo em breve para uma nova experiência em que possamos reconquistar sua confiança em nossa hospitalidade. Cordialmente, Thais Ghiro Customer Experience

Poor experience

Customer review rating 4.6/5

Jorge M. Couples - 22/09/2020 Confirmed reviews ALL

no room service (even with covid protocol, they left the breakfast leftovers all day in the room... we had to ask front desk to clean it), breakfast was terrible and clearly understaff.

Prezado Sr. Jorge, Muito obrigada por compartilhar conosco sua experiência. Lamentamos profundamente pelos transtornos ao longo da sua hospedagem. Buscamos sempre proporcionar momentos inesquecíveis aos nossos hóspedes e sua última estadia definitivamente não reflete em nada a excelência pela qual trabalhamos e tanto prezamos. Permita-nos informar que devido às medidas de prevenção ao COVID-19, a limpeza dos apartamentos durante a hospedagem tem sido feita apenas mediante a solicitação do hóspede, para evitar a entrada de colaboradores nos quartos. Assim sendo, se tratando do serviço de quarto, nossa equipe está orientada a pedir que a bandeja seja deixada no corredor para ser removida. No caso da falha de comunicação, garantimos o Gerente de Recepção já está ciente do ocorrido e irá realinhar os procedimentos com sua equipe. Tenha certeza de que seus apontamentos são de extrema importância para nós e com certeza serão considerados como melhorias a serem trabalhadas imediatamente. Somos muito gratos pelo tempo que dedicou em compartilhar seu feedback construtivo conosco e desejamos sinceramente ter a oportunidade de lhe proporcionar uma melhor experiência no futuro, no qual não mediremos esforços para reconquistar sua confiança em nossa hospitalidade. Atenciosamente, Thais Ghiro Customer Experience

Very comfortable

Customer review rating 4.6/5

Uri Business - 01/09/2020 Confirmed reviews ALL

great stay, it was possible to see that the hotel has good protocols against the covid.

Olá Sr. Uri! Muito obrigada por sua avaliação e por ter estado conosco durante esse período de adaptação. Ficamos felizes em saber que tenha sido uma ótima hospedagem! Desejamos poder revê-lo em breve! Stay safe, Atenciosamente, Thais Ghiro Customer Experience

In Compliance with Health procedures

Customer review rating 4.6/5

Gillian S. Business - 31/08/2020 Confirmed reviews ALL

The hotel is following all procedures regarding Covid-19, what was a very important point before choosing to stay there. All employees are very polite, friendly and ready to help at any moment.

Dear Mrs. S., Thank you for taking a moment to share your thoughts with us! We are pleased to acknowledge your satisfaction with the experience at Pullman São Paulo Ibirapuera! We hope to be part of new remarkable memories on your next visit to São Paulo! We will be waiting for your arrival! Best regards, Thais Ghiro Customer Experience

Very Good CostxBenefit Relation

Customer review rating 4.6/5

Bruna F. Business - 17/03/2020 Confirmed reviews ALL

I would say Pullman has a very good quality: everything was new and clean. Most important: the quality of the bed and the shower were very good. i have stayed in luxury 5 star hotels IN SP and the bed was much worse. In this case I slept very well. We got the suite though, the simpler rooms I dont know if they have the same beds. Breakfast was also good. My only complaint would be about the toilet sink area, because there is very little space around to place our hygiene products.

Olá Sra. Bruna, Obrigada por avaliar e compartilhar seus comentários sobre sua última estadia conosco! É uma honra receber o seu feedback e saber que teve uma experiência agradável em nosso hotel devido às acomodações e ao café da manhã! Por outro lado, lamentamos não atender a todas as suas expectativas em relação às acomodações. Permita-nos informar que também dispomos de outras categorias com diferentes decorações e instalações que podem agradá-la mais! Confira nosso site para mais informações e não hesite em nos contatar em caso de dúvidas. Esperamos recebê-la novamente em breve! Até logo! Thais Ghiro Customer Experience

Excellent stay

Customer review rating 4.6/5

Samuele Business - 16/03/2020 Confirmed reviews ALL

The hotel is comfortable and clean. All the people of the hotel is helpful and friendly

Hello Mr. Samuele, Pullman is thankful for your excellent review! It is gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. https://www.tripadvisor.com/Hotel_Review-g303631-d299401-Reviews-Pullman_Sao_Paulo_Ibirapuera-Sao_Paulo_State_of_Sao_Paulo.html

Had a great experience with my first visit to your hotel.

Customer review rating 4.6/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

Overall, had a wonderful time with great support from your hotel staff. One great example was they making arrangements to fix the button my shirt ahead of a key meeting in a short amount of time. All of the staff including the front desk were very professional and helpful. This including allow me a few extra hours before checking out on the last day of my visit.

Dearest guest, Pullman is thankful for your excellent review! It is very gratifying to hear you had an enjoyable stay at our hotel and we appreciate your feedback so we know we have fulfilled your expectations. Rest assured your compliments were transmitted to Analha and all our staff, thank you! Hope to see you again soon in São Paulo! Thais Ghiro Customer Experience We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. https://www.tripadvisor.com/Hotel_Review-g303631-d299401-Reviews-Pullman_Sao_Paulo_Ibirapuera-Sao_Paulo_State_of_Sao_Paulo.html

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