ibis Sydney World Square Hotel 3 stars

Customer review rating 4.1/5 7,268 reviews

ALLSAFE approved hotel

ibis Sydney World Square
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+ 11 Services

Hotel extras

  • CBD location, walk to Darling Harbour, Chinatown, ICC, Pitt St Mall

  • Wifi, security lockers, safety deposit box, mini fridge

  • IBISTRO open for breakfast and dinner

  • 24hr Grab it & Go menu

  • Boardroom facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY KINGSFORD SMITH Paying
  • Reception open 24 hours a day
  • Laundry Paying
  • Gift shop/newspaper shop Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Babysitting on request Paying
Business services
  • Conventions hotel
  • Self service business centre Paying
  • Copy/print service available Paying

Hotel location

ibis Sydney World Square

382 -384 Pitt Street
2000 sydney
australia

Tel: +61292820000

Fax: (+61)2/82673100

Check-in from 14h00

Check out up to 11h00

  • GEORGE STREET :  GOULBUM STREET 5 MIN. HOTEL

  • PITT ST. :  WILLIAM STREET CITY EXIT

  • PITT STREET :  NTH SYDNEY 290 QVB BUILDING

  • PITT STREET. :  STHERN CROSS DR CITY

  • PITT ST :  GRT WESTERN MW CITY EXIT

  • PITT STREET :  STH COAST LINE CENTRAL STATION

  • PITT STREET. :  STHERN CROSS DR CITY

  • By plane

    SYDNEY KINGSFORD SMITH At 7.9km / 4.91 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.6km / 0.37 miles

  • By train

    MONORAIL At 0.1km / 0.06 miles

  • By train

    SYDNEY LIGHT RAIL At 0.1km / 0.06 miles

GPS :-33.877822, 151.207591

Congress centre

  • CONVENTION - EVENTSITE 1.01 km / 0.63 mi

Our accommodation(s)

Tastefully appointed and recently updated, guest rooms at ibis Sydney World Square provide everything needed for a comfortable stay. Each of the hotel's 166 guest rooms features contemporary décor and stylish design, with the new ibis SweetBed, new beddin g and new towels. Guests staying at this impressive Sydney hotel can enjoy a great range of amenities, including high-speed broadband access, a flat-screen LCD TV with in-house movies, air-conditioning, a mini fridge, and a modern ensuite with hairdryer.

Our restaurants and bars

IBISTRO

Type of cuisine: International

Enjoy breakfast at iBistro, offering a full hot buffet breakfast daily, self serve espresso machine and freshly made pancakes. Come back for dinner and select from our seasonal a la carte menu whilst enjoying the city lights from our terrace

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

IBAR

Enjoy a drink or two at our modern iBar located on the ground level, amongst the vibrant lobby atmosphere

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Our guest reviews for
ibis Sydney World Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

7,268 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,187 reviews

A nice short stay

TripAdvisor rating 4.0/5

Heather S 11/04/2021 TripAdvisor review

Nice service by front desk and some lovely treats as Accor Limitless Gold member which I appreciated very much. Comfy bed and lovely hot shower. All we needed for our stay. Opposite World Square. Would stay again.

Dear Heather S, Thank you for being an Accor Gold Member and choosing to stay with Ibis World Square. We look forward to welcoming you back.

Short Stay for one night

TripAdvisor rating 5.0/5

Russell S 02/04/2021 TripAdvisor review

Stayed for one night as I have done several times before as it is a nice hotel and convenient for Chinatown and World Square and only a short walk to Town Hall for transport, theatre and the QVB for shopping.

Dear Russell S, Thank you for your positive feedback. We look forward to welcoming you back.

My recent stay at IBIS World Square

TripAdvisor rating 5.0/5

brutusbwc 25/03/2021 TripAdvisor review

We very much appreciated the room upgrade. We have stayed at IBIS World Square on a number of occasions and another great stay. Customer service was great. Although rooms are small they are clean and have almost everything than you need.

Dear Brutusbwc, Thank you for your review. Please stay safe and we look forward to seeing you again.

Short stay Sydney

TripAdvisor rating 3.0/5

TrailBlazer89773 13/03/2021 TripAdvisor review

The hotel is very central.......very close to all transport . Room is a bit small but adequate...Shower recess is badly designed....central drain is too high so a lot of water would spill onto the bathroom floor..Good value meal options nearby.....excellent food courts in Chinatown....make sure you go to the food courts because we found the stand alone restaurants to be quite expensive .

Hi TrailBlazer, Thank you for your review, yes we are located in the best part of Sydney. Walking distance to many great restaurants including China Town. I will follow up on the shower and thank you for letting me know.

Comfortable room but let down on cleanliness

TripAdvisor rating 3.0/5

Voyage20841249359 10/03/2021 TripAdvisor review

With all the accor hype about COVID safe cleaning, I found some crumbs on the bench and carpet. This makes me wonder if the room was as clean as it was claimed. I booked a standard room but as a gold member, I automatically get a room category upgrade subject to availability. When I checked in, the staff were friendly but I wasn't told if the upgrade had happened or not, and it wasn't like there was a queue. A budget hotel shouldn't mean budget service.

Dear Voyage, Thank you for your review. Thank you for being a member all upgrades are subject to availability. Please note we only have a small number of family rooms available and we will always give our members an upgrade if it is available.

Convenient & comfortable stay

TripAdvisor rating 4.0/5

Vanessa H 10/03/2021 TripAdvisor review

Great affordable place to stay close to everything. Although the hotel was undergoing some renovation & the bar & restaurant were closed due to covid the staff made it a welcoming place to stay. Will come & stay again.

Dear Vanessa, Thank you for your review and kind words. We are looking forward to our new bar opening. I hope you are well and thank you for supporting us during Covid 19 times.

Value for money

TripAdvisor rating 5.0/5

leeanneb895 07/03/2021 TripAdvisor review

Amazing value for money. A basic facility but clean,comfortable and all you need - Nice bathroom, T.V and Coffee and Tea. The location is fantastic for pubs, restaurants, theatre and shopping mall across the road. The girl on the front desk - Sarah, I believe was extremely friendly and helpful.

Dear Leeanneb895, Thank you for your feedback and supporting us during Covid 19. We look forward to seeing you again soon.

Needs work and Housekeeping is poor

TripAdvisor rating 2.0/5

TravellingColonel 24/02/2021 TripAdvisor review

Upon arrival found that the front counter and bar area was being renovated and the reception area was very uninviting. Could have been made better by installing some screening. Mohamed was courteous and we checked in with a minimum of fuss. Upon arrival in the room found that the windows had dirty smudges and "prints" on them. Desk was also very dirty. Housekeeping was no where good enough for normal times, let alone Covid times. I rang reception and was moved to a different room. New room didn't have towels and I needed another pillow. I rang Mohamed who took care of this - but it took a while. I was later to learn that Mohamed was on his own servicing all guests in the Hotel and had to leave Reception unattended for quite some time. I know because I went to reception and had to wait for attendance for ~10 minutes. 2 other guests also came and went during this time and phone rang a couple of times. I rate the "Service" poor, however when Mohamed was available he delivered quite good service - problem was he was alone. All in all, pretty poor management of the property.....

Hi, Thank you for your review. I am sorry we let you down I will follow up with the HK department and our window cleaners as the window were just cleaned. During this time all companies are trying to do the best we can with low occupancy, we will manage the property and review the roster. Again I thank you for your feed back.

Worst Stay ever

TripAdvisor rating 1.0/5

Wayne S 02/01/2021 TripAdvisor review

Ibis Sydney World Square is now a hotel for the homeless. Paying guests are treated like second class citizens. Every time you leave the hotel you are harassed by guests staying there asking for cigarettes or money. I had the misfortune of staying for 4 nights during that time my room was never cleaned. I had to clean my own room and get fresh towels from reception. As a priority member I usually get a bottle of water and a voucher for one drink at the bar this was not offered. The lifts and hallways smelt of unwashed bodies. Reception staff were pleasant but I will never stay at this hotel again

Dear Wayne S, Thank you for your review and being a most valued priority member . I am sorry we let you down during your stay the team and I have met and addressed your review. We wish you well.

comfortable, simple hotel in great location

TripAdvisor rating 5.0/5

Gregory D 24/10/2020 TripAdvisor review

We stayed here several years ago, and were very impressed this time by the renovations. Our room was small but very adequate for our needs. Good bathroom with great shower. Wifi worked really well. Excellent location- we caught the train from Newcastle, and Central Station is about 8 minutes walk away. Lots of really interesting restaurants of various ethnicities in the area. Staff could not have been any more friendly or helpful. We will definitely stay here again.

Thank you

Friendly and great

TripAdvisor rating 5.0/5

I8223RNjoe Business - 08/06/2020 TripAdvisor review

I had the pleasure of staying at another Ibis hotel. All the staff were so friendly and helpful. As usual the rooms were clean and fresh. Staying in the Sydney CBD, I got to have some great meals nearby. Whenever travelling. Ibis is my go to for a good nights rest.

Yes I enjoyed the stay at the hotel well located

Customer review rating 5.0/5

Melvyn B. Couples - 28/03/2020 Confirmed reviews ALL

Had no problems at all staff was very help full Lucas was very good to me helping me to find train time to the blue mountains I notice him cleaning the forks and spoons well done Michelle was very help full to my wife and me with booking in advance due to early arrival done Michelle of cruise ship well

Dear Melvyn b., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. To you and your family please stay safe and well. Sincerely, Michelle Taylor

Great location

Customer review rating 4.5/5

Jean Couples - 28/03/2020 Confirmed reviews ALL

Excellent hotel ideal location

Dear Jean D., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

COVID-19 Refund ?

Customer review rating 0.5/5

Mark W. Couples - 25/03/2020 Confirmed reviews ALL

I guess this is all electronically sent, sorry to give you this rating but I guess you might read the Dissatisfied comments. I believe your staff are doing their very best and thanks for that. Just would like some notification of my refund etc Booking info Your reservation was canceled on 18/03/2020 at 10:14:00. Reservation made in the name of : Mr W. Mark Reservation number: HWBSCCMW Transaction number: HWBSCCMW_03…0260PP Date of stay: From 27/03/2020 to 30/03/2020 Your stay: 1 room, 3 nights 2 adults , 0 child Cancellation number: 6357.

Dear Mark W., I understand you have spoken to reservations and you have been given a credit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you and you family all the best during this time.. Sincerely, Michelle Taylor

Good

Customer review rating 4.0/5

Lolita P. Business - 24/03/2020 Confirmed reviews ALL

I'm satisfied, good service from the staff.

Dear Lolita P., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

was very bad...

Customer review rating 0.5/5

Marc S. Business - 24/03/2020 Confirmed reviews ALL

So here is the issue. I am a Platinum member and frequent visitor of Ibis hotels and especially the Ibis World Square. I have a booking for 9 nights and i informed them that I will arrive at 8AM in the morning. They can only assign me to this lousy room on the 1st floor saying they were fully booked the day before. Honestly which I think is really hard to believe. It was still bookable and during the time of Corona crisis I do not believe any hotel was fully booked. This room on 1st floor is of course noisy, dark and smelly. They they offering an alternative room on the 3rd floor. Kind of an appartment outside of the building and have to go through some dodgy stairways. Room was nicer though but had no working table. They offered me to set-up a table in the hallway... Come on really. Eventually I went back to the my original room. I was just to tired changing again later. So I stayed 9 nights in this depressing room. The worst thing however were the insects. Every day I had fly´s in the room. I forgot to ask housekeeping to take care of that but then i would have expected some cleanliness in the room. Which was not happening. The worst was then this dead coakroach lying in the front of the door. After complaing I receive the usual "i apologize" and nothing else. But the worse was something else. While in the middle of the Corona crisis, Australia was shutting down and I was concern of getting back home as soon as possible. Unfortunately I had booked a pre-paid rate. This very impolite lady at the reception tells me that there will be no refunds or credits. So I had another follow up booking with the Novotel darling Harbour, also a pre-paid rate and they would immediately allow me to cancel and give me my pre-paid amount as credit. After have challenge this lady again, she tells me that this Ibis is an owner owned hotels (what else actually) and the decision of the owners was not to refund anything or not even credit for future stay. This I really found very hard to believe that owners would do individual decisions here like that. Not having any empathy. I am also working in the travel industry. I am a Director of an australian tour operator and a DMC operations. We are als had to deal every day with cancelations and we were given out credits. So I asked again another gentlemen and got the same answers. What also bothered me, was this attitude of the staff. "Sorry policy, we are an owner operated hotel" and basically we do not care what you say. Again YOU ARE AN ACCOR HOTEL and I am a platinum member. This is the reason why i am choosing your hotel and not any other. Anyway you can be assured that I will never stay at your hotel again and will never recommend to any of my fellow business travellers. Then again, you do not care. At least according to your staff. The whole Corona situation was already terrible enough and your hotel did not make any effort to at least maintain any loyal clients who has already stayed several times at your hotel.

.

Cancelled due to virus

Customer review rating 0.5/5

Noel C. Couples - 24/03/2020 Confirmed reviews ALL

Sent survey a week before a stay which had already been cancelled. Not impressed with your system.

Dear Noel C., Yes, I agree. Sometimes in life computers are not the most reliant, let alone the people using them. Stay safe and well. I am sorry we upset you. Sincerely, Michelle Taylor

Good location

Customer review rating 4.0/5

Myk Couples - 23/03/2020 Confirmed reviews ALL

Place is in the heart of CBD. I had a good stay. The staffs were very friendly. I just want to make a comment to the setup of the room. The room where I stayed I can't fully open the door of the closet because of the side table. The safe is in the closet and there's no way you can't access it fully because of the limit on the gap when you open the door. Not a good set up.

Dear Michael E., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will go back and look at changing the set up, thank you for letting us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

didn't stay

Customer review rating 0.5/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

with the virus problems, the reason for me going to Sydney was cancelled only a few days before I would have gone so I contacted the hotel and they made arrangements - Mercure handled it - and I now have a voucher to use before the end of 2019. It is perhaps not the best that other hotel chains are offering, but it seems likely that I will be able to use assuming that travel resumes A full refund of course woud be much more appreciated.

Dear Michael S., Thank you for responding, I am sorry for the booking error. Sincerely, Michelle Taylor

2 night stay

Customer review rating 4.0/5

Eileen Couples - 22/03/2020 Confirmed reviews ALL

conveniently located in down town china area, can be noisy at night with sirens and clubs but the hotel is good value for money

Dear Eileen J., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle TAYLOR

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