ibis Sydney World Square Hotel 3 stars

Customer review rating 4.1/5 7,268 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Sydney World Square
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+ 21 Services

Hotel extras

  • CBD location, walk to Darling Harbour, Chinatown, ICC, Pitt St Mall

  • Wifi, security lockers, safety deposit box, mini fridge

  • IBISTRO open for breakfast and dinner

  • 24hr Grab it & Go menu

  • Boardroom facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • SYDNEY KINGSFORD SMITHPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Gift shop/newspaper shopPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machinePaying
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • Conventions hotel
  • Self service business centrePaying
  • Copy/print service availablePaying

Hotel location

ibis Sydney World Square

382 -384 Pitt Street
2000
sydney
australia

Tel: +61292820000

Fax: (+61)2/82673100

Check-in from 14h00

Check out up to 11h00

  • GEORGE STREET :  GOULBUM STREET 5 MIN. HOTEL

  • PITT ST. :  WILLIAM STREET CITY EXIT

  • PITT STREET :  NTH SYDNEY 290 QVB BUILDING

  • PITT STREET. :  STHERN CROSS DR CITY

  • PITT ST :  GRT WESTERN MW CITY EXIT

  • PITT STREET :  STH COAST LINE CENTRAL STATION

  • PITT STREET. :  STHERN CROSS DR CITY

  • By plane

    SYDNEY KINGSFORD SMITH At 7.9km / 4.91 miles - Shuttle paying

  • By train

    CENTRAL STATION At 0.6km / 0.37 miles

  • By train

    MONORAIL At 0.1km / 0.06 miles

  • By train

    SYDNEY LIGHT RAIL At 0.1km / 0.06 miles

GPS :-33.877822, 151.207591

Congress centre

  • CONVENTION - EVENTSITE 1.01 km / 0.63 mi
Congress centre

Our accommodations

Tastefully appointed and recently updated, guest rooms at ibis Sydney World Square provide everything needed for a comfortable stay. Each of the hotel's 166 guest rooms features contemporary décor and stylish design, with the new ibis SweetBed, new beddin g and new towels. Guests staying at this impressive Sydney hotel can enjoy a great range of amenities, including high-speed broadband access, a flat-screen LCD TV with in-house movies, air-conditioning, a mini fridge, and a modern ensuite with hairdryer.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 2 Single Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Superior Room 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 3 Single Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Family Room 2 King Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 29 / 312 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

IBISTRO

Type of cuisine: International

Enjoy breakfast at iBistro, offering a full hot buffet breakfast daily, self serve espresso machine and freshly made pancakes. Come back for dinner and select from our seasonal a la carte menu whilst enjoying the city lights from our terrace

IBAR

Non contractual photo

Enjoy a drink or two at our modern iBar located on the ground level, amongst the vibrant lobby atmosphere

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Sydney World Square

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

7,268 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,167 reviews

Friendly and great

TripAdvisor rating 3.5/5

I8223RNjoe Business - 08/06/2020 TripAdvisor review

I had the pleasure of staying at another Ibis hotel. All the staff were so friendly and helpful. As usual the rooms were clean and fresh. Staying in the Sydney CBD, I got to have some great meals nearby. Whenever travelling. Ibis is my go to for a good nights rest.

Yes I enjoyed the stay at the hotel well located

Customer review rating 4.1/5

Melvyn B. Couples - 28/03/2020 Confirmed reviews ALL

Had no problems at all staff was very help full Lucas was very good to me helping me to find train time to the blue mountains I notice him cleaning the forks and spoons well done Michelle was very help full to my wife and me with booking in advance due to early arrival done Michelle of cruise ship well

Dear Melvyn b., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. To you and your family please stay safe and well. Sincerely, Michelle Taylor

Great location

Customer review rating 4.1/5

Jean Couples - 28/03/2020 Confirmed reviews ALL

Excellent hotel ideal location

Dear Jean D., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

COVID-19 Refund ?

Customer review rating 4.1/5

Mark W. Couples - 25/03/2020 Confirmed reviews ALL

I guess this is all electronically sent, sorry to give you this rating but I guess you might read the Dissatisfied comments. I believe your staff are doing their very best and thanks for that. Just would like some notification of my refund etc Booking info Your reservation was canceled on 18/03/2020 at 10:14:00. Reservation made in the name of : Mr W. Mark Reservation number: HWBSCCMW Transaction number: HWBSCCMW_03…0260PP Date of stay: From 27/03/2020 to 30/03/2020 Your stay: 1 room, 3 nights 2 adults , 0 child Cancellation number: 6357.

Dear Mark W., I understand you have spoken to reservations and you have been given a credit. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you and you family all the best during this time.. Sincerely, Michelle Taylor

Good

Customer review rating 4.1/5

Lolita P. Business - 24/03/2020 Confirmed reviews ALL

I'm satisfied, good service from the staff.

Dear Lolita P., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

was very bad...

Customer review rating 4.1/5

Marc S. Business - 24/03/2020 Confirmed reviews ALL

So here is the issue. I am a Platinum member and frequent visitor of Ibis hotels and especially the Ibis World Square. I have a booking for 9 nights and i informed them that I will arrive at 8AM in the morning. They can only assign me to this lousy room on the 1st floor saying they were fully booked the day before. Honestly which I think is really hard to believe. It was still bookable and during the time of Corona crisis I do not believe any hotel was fully booked. This room on 1st floor is of course noisy, dark and smelly. They they offering an alternative room on the 3rd floor. Kind of an appartment outside of the building and have to go through some dodgy stairways. Room was nicer though but had no working table. They offered me to set-up a table in the hallway... Come on really. Eventually I went back to the my original room. I was just to tired changing again later. So I stayed 9 nights in this depressing room. The worst thing however were the insects. Every day I had fly´s in the room. I forgot to ask housekeeping to take care of that but then i would have expected some cleanliness in the room. Which was not happening. The worst was then this dead coakroach lying in the front of the door. After complaing I receive the usual "i apologize" and nothing else. But the worse was something else. While in the middle of the Corona crisis, Australia was shutting down and I was concern of getting back home as soon as possible. Unfortunately I had booked a pre-paid rate. This very impolite lady at the reception tells me that there will be no refunds or credits. So I had another follow up booking with the Novotel darling Harbour, also a pre-paid rate and they would immediately allow me to cancel and give me my pre-paid amount as credit. After have challenge this lady again, she tells me that this Ibis is an owner owned hotels (what else actually) and the decision of the owners was not to refund anything or not even credit for future stay. This I really found very hard to believe that owners would do individual decisions here like that. Not having any empathy. I am also working in the travel industry. I am a Director of an australian tour operator and a DMC operations. We are als had to deal every day with cancelations and we were given out credits. So I asked again another gentlemen and got the same answers. What also bothered me, was this attitude of the staff. "Sorry policy, we are an owner operated hotel" and basically we do not care what you say. Again YOU ARE AN ACCOR HOTEL and I am a platinum member. This is the reason why i am choosing your hotel and not any other. Anyway you can be assured that I will never stay at your hotel again and will never recommend to any of my fellow business travellers. Then again, you do not care. At least according to your staff. The whole Corona situation was already terrible enough and your hotel did not make any effort to at least maintain any loyal clients who has already stayed several times at your hotel.

Cancelled due to virus

Customer review rating 4.1/5

Noel C. Couples - 24/03/2020 Confirmed reviews ALL

Sent survey a week before a stay which had already been cancelled. Not impressed with your system.

Dear Noel C., Yes, I agree. Sometimes in life computers are not the most reliant, let alone the people using them. Stay safe and well. I am sorry we upset you. Sincerely, Michelle Taylor

Good location

Customer review rating 4.1/5

Myk Couples - 23/03/2020 Confirmed reviews ALL

Place is in the heart of CBD. I had a good stay. The staffs were very friendly. I just want to make a comment to the setup of the room. The room where I stayed I can't fully open the door of the closet because of the side table. The safe is in the closet and there's no way you can't access it fully because of the limit on the gap when you open the door. Not a good set up.

Dear Michael E., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will go back and look at changing the set up, thank you for letting us know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

didn't stay

Customer review rating 4.1/5

Anonymous Couples - 22/03/2020 Confirmed reviews ALL

with the virus problems, the reason for me going to Sydney was cancelled only a few days before I would have gone so I contacted the hotel and they made arrangements - Mercure handled it - and I now have a voucher to use before the end of 2019. It is perhaps not the best that other hotel chains are offering, but it seems likely that I will be able to use assuming that travel resumes A full refund of course woud be much more appreciated.

2 night stay

Customer review rating 4.1/5

Eileen Couples - 22/03/2020 Confirmed reviews ALL

conveniently located in down town china area, can be noisy at night with sirens and clubs but the hotel is good value for money

Dear Eileen J., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle TAYLOR

Great staff

Customer review rating 4.1/5

Sue Couples - 19/03/2020 Confirmed reviews ALL

Well located, very friendly staff and great breakfast

Dear Susan C., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

Great stay thanks to brilliant staff

Customer review rating 4.1/5

Raf Couples - 18/03/2020 Confirmed reviews ALL

We had a great few days in Sydney with the Ibis as our base - very centrally located and a nice, spacious room. When we arrived our TV was not working, but the manager quickly arranged for it to be fixed. We also had an issue with a leaking ventilator in the bathroom, but once again the manager could not have been more helpful, had it fixed immediately, and even gave us a free bottle of wine to apologise, which went down a treat! We also enjoyed making our own pancakes for breakfast - delicious. Thanks for a wonderful stay.

Dear Rafaelle N., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor
Customer review rating 4.1/5

Anonymous Couples - 18/03/2020 Confirmed reviews ALL

A big thank you to one of the ladies at the reception on Monday 16th March. We were having difficulty with our parking after paying the $55, and were speaking very direct (likely rude) to this women. Who was very kind and helped sort it out. So thank you very much.

Dear Emily M., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor
Customer review rating 4.1/5

Anonymous Solo - 17/03/2020 Confirmed reviews ALL

Goid check in and check out, comfortable room.

Dear R. Gray S., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

Very pleasant stay

Customer review rating 4.1/5

Anonymous Couples - 16/03/2020 Confirmed reviews ALL

Staff very friendly room very clean.

Dear Margaret T., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle T.

Great location

Customer review rating 4.1/5

Chrissy Friends - 16/03/2020 Confirmed reviews ALL

It’s a great location I had great service .. not sure if it’s because I am a silver member .. but we had about 10 or so in our group and we stay here every year at this time for a conference.. EVERY YEAR they muck up the stay,. confuse the rooms and it takes an hour to sort out!!!! This year they were just given a bunch of room keys and told to find their own rooms .... not very good service

Dear Christine T., Thank you for taking the time to tell us about your experience at the ibis Sydney World Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am sorry about the rooms, we will be better prepared next time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michelle T.

well located good price

Customer review rating 4.1/5

Terence D. Business - 16/03/2020 Confirmed reviews ALL

well located to the conference and public transport

Dear Terence d., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

Friendly service

Customer review rating 4.1/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

I felt right at home with Lucas looking after us. He was very friendly and helpful with a great attitude and energy, a real asset to your business. I enjoyed spending happy hours in reception and loved that requests could be met without hesitation.

Dear Christine C., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor

well located

Customer review rating 4.1/5

James Business - 16/03/2020 Confirmed reviews ALL

comfortable and value

Dear James I., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michele Taylor

Perfect location

Customer review rating 4.1/5

Erick Business - 16/03/2020 Confirmed reviews ALL

The room was spacious with a beautiful view of downtown Sydney. Great bathroom. friendly staff. Some strange setup though, I could not open the the wardrobe because of the bedside table.

Dear Erick R., We very much appreciate your comments regarding your stay at the ibis Sydney World Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Taylor
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