Hotel - Mercure Strasbourg Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Strasbourg Centre Gare Hotel

3.5/5 509 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • STRASBOURG
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-22:30
    • Opening hours : Week-end 12:00-22:30

Business services

  • 2 meeting room(s)
See all services

Hotel location

Companies and event centres nearby

Company

CAISSE D'EPARGNE D'ALSACE0.5 km / 0.31 mi KRONEMBOURG BRASSERIE5 km / 3.13 mi
I.B.M0.3 km / 0.19 mi

Exhibition centre

LE WACKEN0.8 km / 0.5 mi

Your meetings and events

Able to accommodate up to 25 people, take advantage of the two meeting rooms at the Mercure Strasbourg Gare Centrale. These two functional and modular rooms with natural light are ideal for all types of meetings.

Mercure Strasbourg Centre Gare Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING PRIVILEGE 10 m2 0 m 0 0 0 5 0
LA VERRIÈRE 70 m2 0 m 40 22 20 30 0
    • Day light
    • WIFI access
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

From our spacious rooms, choose a double or room with twin beds to suit your needs. Enjoy added comfort and more services with our Privilege Room.

  • 68 rooms
  • 30 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 ALL Rating 1,276 reviews

Our guest reviews for
Mercure Strasbourg Centre Gare Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 509 reviews
John B. Solo - 09/02/2020 Confirmed reviews ALL
« Very convenient and comfortable »

3 nights in February, Clean and comfortable room, good firm matresa, but a pillow menu would be beneficial as would a small bottle of water each day instead of just one on arrival. Room service reasonably priced in lieu of a Restaurant for an evening meal, although the menu is very limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bob Business - 26/01/2020 Confirmed reviews ALL
« Bit tired but comfortable »

Good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Richard B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Maps52177838593 Business - 18/01/2020 TripAdvisor review
« Excellent stay »

Excellent service, practical location, close to public transport. I was upgraded to a privileged room, newly refurbished, with comfy bed, very pleasant. Overall service was excellent, great breakfast, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Tad Business - 11/01/2020 Confirmed reviews ALL
« No more »

Worst stay ever Dispite a very very nice welcome Weird smell in the room Poor bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillipe R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sc K. Couples - 29/12/2019 Confirmed reviews ALL
« Poor and Good Service »

Receptionist on 26 Dec evening has no idea how to prepare cocktail and offer us other items for our welcome drink. She even wanted to charge us €30 for extending our stay on 27 Dec until 2pm even we told her we have the gold card. However, the receptionist on 27 Dec provide very good service when we told her about the two issues. She reported to her manager and we are pleased with the token points offered. Please Ensure that all front desk staff are properly trained. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Thom Friends - 23/12/2019 Confirmed reviews ALL
« Clean, comfortable, pleasant with great access to the train station »

Had stayed previously due ttp excellent proximity to train station. Staying here was pleasant then, so due to the rail strike, I changed my plans to stay here for one night. All was wonderful. The wine pours were expensive.

Anonymous Business - 23/12/2019 Confirmed reviews ALL

Hotel old and worn out: no restaurant; staff fairly friendly but indifferent to guests. Needs major investment

Nt Families - 06/12/2019 Confirmed reviews ALL
« Good location »

Close to strasbourg train station. hotel was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear natthaya t., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Richard L. Business - 06/12/2019 Confirmed reviews ALL
« Very pleasant stay »

Lovely hotel, nice facilities, and the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Maria Business - 02/12/2019 Confirmed reviews ALL
« According to expectations »

It was ok. The fact that the room windows were to the hotel lobby was not so good because I heard noise of people chatting late at night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Bogdan B. Business - 26/10/2019 Confirmed reviews ALL
« Dissapointing »

On Monday evening I sent the following e-mail to the hotel and to accor, vie the website: "To the representatives of Accor: I checked in today for a 3 nights’ stay in Mercure Centre Gare Hotel in Strasbourg The temperature in my room is right now 17 degrees and the heating is not working. It’s almost as cold as outside.  I complained to the reception and all they could do is provide some electric heater which is extremely noisy and emits e very unpleasant smell. I am supposed to rest this night in these conditions? I asked for a room change, but I was told none was available. As an Accor Gold customer, I should normally by upgraded, not obliged to spend the night in a cave! This is a 200 euro/night room, you should be really ashamed of yourself. It’s really a scandal! This is extremely low even for Strasbourg hotels standards.  I will envisage 8-9 stays (three nights each) in the next 12 months in Strasbourg and I am thinking of cancelling all the existing reservations already made in Accor hotels.  That’s my worst experience in a hotel in the past 20 years. The so-called four stars for this hotels are a very bad and expensive joke.  Shame!" Ten minutes after the message was sent, the same receptionist knocked on my door to inform me that "there was a cancellation". What a coincidence... I was offerred a room without an exterior window (115) , but it was better than to freeze in the initial one... Nobody bothered to apologise to me this whole time.. Nobody from the hotel, nobody from the website. From the website, I didn't even receive an acknowledgement of receipt of my complaint, not to mention an answer...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bogdan B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. to accompany our excuses, you will find 2000 additional points on your loyalty card At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Y. D. L. Q. Couples - 28/09/2019 Confirmed reviews ALL
« Meets my expectations »

Traveling with 2 pieces of luggage each, we needed a room spacious enough. It was. We also wanted to be near the railroad station, as is the case for your hotel. Beyond this, the hotel offers a pleasant environment and a friendly reception desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear De La Q. Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Aa Business - 27/09/2019 Confirmed reviews ALL
« Back again »

As usual, really friendly and competent staff. Please keep the smoking room option - that, and your excellent staff, is the main reason for me staying in this hotel, which otherwise would not be my first choice, considering the location, the price and the "antiquated" style of the accomodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tossi Business - 15/09/2019 Confirmed reviews ALL

Ver good hotel. I am satisfied with hospitality of staffs and room cleanliness. However the only one thing to ask is that front door lock-out time should be more late. 17 or 18hr is too early. It was a little bit annoying to ask opening the door each time through inter-phone..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toshiyoshi K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For the front door locked it is for the security of our guests and staff because of the "vigipirat plan" wich is the most important for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Damien Couples - 03/09/2019 Confirmed reviews ALL
« Very nice »

Great location, specially if you are coming by train. The facade is currently in renovation, but it did not bother us at all, we had a nice room with a view on the cathedral ;)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damien G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

E. Business - 03/09/2019 Confirmed reviews ALL
« average »

there is a need to improve the attitude of the males staff. was treated rudely twice. once during breakfast when it was crowded and i was alone so i was asked to sit at the bar for breafast where the staff place their unused item. secondly was when i sent my clothing for laundry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther Siqi E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

L. P. F. Couples - 02/09/2019 Confirmed reviews ALL

Good location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poh F. L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Deane Couples - 23/07/2019 Confirmed reviews ALL
« Great location »

Opposite the train station and about 20 min walk into Strasbourg centre. Staff were friendly and helpful. Entry was confusing as the doors did not open automatically. There is no sign to direct you to push a button on the left wall and when you do it only speaks to you in French. Better signage would be helpful. Breakfast was good each morning. Housekeeping a little hit and miss. No towels one day and no mini milks left any day. Room was comfortable. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deane O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 20/07/2019 Confirmed reviews ALL

Decent hotel, a mix of modern and old fashion styles. Overall stay was pleasant, though rooms might use some refurbishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanja B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rene Solo - 29/06/2019 Confirmed reviews ALL
« As usual, very pleasant stay! »

Good service, breakfast and clean room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
ALL - Accor Live Limitless
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into ALL - Accor Live Limitless points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates