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Novotel Hamilton Tainui Hotel 4 stars

Customer review rating 4.4/5 15,438 reviews

ALLSAFE approved hotel

Novotel Hamilton Tainui
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+ 23 Services

Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Hamilton Tainui

7 Alma Street
3204 hamilton
new zealand

Tel: +6478381366

Fax: (+64)7/8381367

Check-in from 14h00

Check out up to 11h00

  • ANGELSEA ST :  STATE HIGHWAY 1 HAMILTON CENTRAL

  • By plane

    AUCKLAND MANGERE INTL At 130km / 80.79 miles

  • By plane

    HAMILTON At 15km / 9.38 miles - Shuttle paying

  • By plane

    PALMERSTON At 700km / 437.5 miles

  • By train

    FRANKTON RAILWAY STATION At 2km / 1.25 miles

GPS :-37.785992, 175.282622

Exhibition centre

  • CLAUDELANDS SHOWGRONDS 1.0 km / 0.63 mi

Hotel services

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 217 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 217 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
    • Laundry / Valet Services
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • HLZ Additional charge
    • HAMILTON Additional charge
  • Limited Paid Parking Additional charge
    • On site
    • Private
Well-being
  • In Balance Gym
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Soundproof

  • Meeting room

  • Audio and video equipment

  • Syndicate rooms

  • Airconditioned meeting room

  • High speed transmission line

  • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews for
Novotel Hamilton Tainui

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,438 reviews

TripAdvisor Rating 4.0/5

1,498 reviews

Unsure if I'd stay again

Customer review rating 3.0/5

Regan Solo - 12/10/2021 Confirmed reviews ALL

Overall it's not a bad place to stay but it could have been perfect if it weren't for a couple of niggly things. The cleaner knocking on my door at 10.15am annoyed me immensely. Check out time is 11am and I expect to be left alone until then. I work at a motel and there is no way I would dream about doing this to my guests. At 11.01am the cleaner has every right to get me out of the room but I'm not one of these people that check out late, I abide by the check out policy. It is a very straight forward system for the reception staff to inform the cleaners once I have returned the key so they know I'm out. The other thing was tv remote batteries. I let the reception staff know the batteries needed changing on my way out to dinner. The response was "can you go and get the remote" I said I can but actually I'm just heading out for dinner. She said "ok I'll get someone to your room to change them". I arrived back after 2 hours and nothing has been done. So I had an extra trip down to the lobby and waited for someone to change them. Not a huge deal but just another example of a simple thing that could have been done better. Apart from the this the room was nice and no other complaints.

Kia Ora Regan, Thank you for taking the time to tell us about your experience at the Novotel Hamilton Tainui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you have outlined below, and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Great location, room and fantastic staff

Customer review rating 5.0/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

Will definately be back. Room, staff and service were amazing. The only thing I would suggest would be to advise clients that if there are two of you, when you enter the lifts, both of you need to scan your room cards. Was a bit confusing the first time.

Kia Ora Vicki, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Excellent

Customer review rating 5.0/5

Nicola D. J. Couples - 10/10/2021 Confirmed reviews ALL

Great central location, helpful friendly staff

Kia Ora Nicola, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Fantastic friendly service. Choose your room carefully.

Customer review rating 3.5/5

Mbrown Couples - 10/10/2021 Confirmed reviews ALL

Cons: Suite was a huge disappointment. The curtains were not blackouts. Even if they were, someone skimped on the fabric & the light came pouring in the sides. The decor was gawdy. It reminded me of a hospital room. The bathroom was beautiful but the toilet in a awful uncomfortable position for a tall person which my husband is. I asked to be moved for our 2nd night. Breakfast was limited to a cooked big breakfast & cereal with yoghurt. Although very filling, I would have liked more choices, especially since we were expecting a buffet breakfast. If still in lockdown level 2 I would recommend not getting the breakfast as part of your package & gettng breakfast at some of the local cafes nearby. Pros: The service in the hotel & restaurant was friendly & accommodating. The 2nd room we moved to was very small BUT the decor was modern & lovely & the curtains were blackout. As parents of 3 kids, sleeping in to an ungodly hour was top of our list. Our dinner at the restaurant was beautifully prepared, presented & delicious. It was my birthday & the hotel had a platter of dessert bites with a happy birthday message delivered to my room which I greatly appreciated. I would definitely recommend this hotel, the restaurant & newish executive rooms.

Kia Ora Molly, Thank you for taking the time to tell us about your experience at the Novotel Hamilton Tainui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do hope you had a lovely birthday. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am glad we were able to accommodate a room move for you to a room more modern and to your taste, apologies again the suite did not meet your expectations. Unfortunately we are limited in the food options we are able to offer during COVID-19, including no buffet service for sanitary reasons. I am sorry this was not explained to you prior to arrival. However I am glad you enjoyed the in room birthday platter we had prepared. We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Excellent location, clean rooms

Customer review rating 4.0/5

M M. Couples - 07/10/2021 Confirmed reviews ALL

Novotel is in a great location if you are wanting to be right in the city. Rooms are clean, tidy and quiet .. but just a wee bit small. Staff are friendly and helpful.

Kia Ora Michelle, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Limited room facilities

Customer review rating 3.5/5

Adam Couples - 07/10/2021 Confirmed reviews ALL

Overall comfortable room, but very lacking in basic room amenities regarding coffee/tea etc. It was very disappointing to find instant coffee for an otherwise 'higher end' establishment, a very cheap and tiny kettle, and very limited crockery.

Kia Ora Adam, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive feedback. Our standard rooms have instant coffee however our 'higher end rooms' do come with nespresso coffee machines and more amenities. Extra crockery is available to the room upon request, however has been removed due to the COVID-19 levels to ensure safety of our guests. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Our preferred option when staying in Hamilton

Customer review rating 4.0/5

Karen Couples - 06/10/2021 Confirmed reviews ALL

Good stay. Rooms in middle of hotel facing the river the quietest.

Kia Ora Karen, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It was a pleasure to have you staying with us once again, and we are glad you enjoyed your time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to Novotel Tainui in the near future once again. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Great locality and nice staff

Customer review rating 4.5/5

Annabel Couples - 06/10/2021 Confirmed reviews ALL

A clean pleasant hotel to stay in, on the river banks and very central to the centre of the city. The staff were very friendly, and a very pleasant bar to have a drink at the end of the day

Kia Ora Annabel, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Overall friendly and considerate

TripAdvisor rating 5.0/5

steven20211 06/10/2021 TripAdvisor review

Nice clean rooms. Good location. Fresh food. But the thing that always makes it an enjoyable stay is the friendly and helpful staff. A bit sad that this stay was cut short by the move to Level 3 COVID.

Comfortable well run hotel

Customer review rating 4.0/5

Max B. Couples - 05/10/2021 Confirmed reviews ALL

Very satisfactory in all respects.

Kia Ora Max, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Well located and comfortable stay

Customer review rating 4.5/5

Helen L. Couples - 04/10/2021 Confirmed reviews ALL

Modern nicely furnished room with comfortable bed, large TV and large shower (though would have liked stronger water pressure).

Kia Ora Helen, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Thank you always a pleasure

Customer review rating 5.0/5

Anonymous Families - 04/10/2021 Confirmed reviews ALL

Always love staying in Hamilton. Clean friendly staff and yummy dinner. Thank you also for the special birthday plate for my daughter.

Kia Ora Inge, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It was a pleasure to have you staying with us once again. We are glad you enjoyed your time, and hope your daughter enjoyed her birthday! It is always lovely to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to Novotel Tainui in the near future once again. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Your paying for the brand not the room.

Customer review rating 2.5/5

Bruce W. Business - 04/10/2021 Confirmed reviews ALL

Overpriced rooms.

Kia Ora Shane, Thank you for taking the time to tell us about your experience at the Novotel Hamilton Tainui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Great stay!

Customer review rating 5.0/5

Nichola Solo - 04/10/2021 Confirmed reviews ALL

Stayed for one night, room was clean, nice and quiet, bed was amazing, staff were fabulous

Kia Ora Nichola, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Housekeeping impressed

Customer review rating 1.5/5

Lady O. L. Solo - 04/10/2021 Confirmed reviews ALL

Walk in, reception under whelming, no attempt to upsell. Would have stayed longer if interaction at reception was more welcoming.

Kia Ora Dodie, Thank you for taking the time to tell us about your experience at the Novotel Hamilton Tainui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Upon your arrival we had one of our newer team members checking you in, and we do understand this process can take slightly longer. Your patience with them while they are learning the role is appreciated. Please rest assured that we are taking the appropriate measures to address your concerns outlined below, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Fabulous stay

Customer review rating 5.0/5

Mandee Couples - 03/10/2021 Confirmed reviews ALL

We arived on the first day the country came out of alert level 3. On check in we were advised we had been upgraded to a suite. The upgrade, the level of service from the staff and our dining experience made this an outstanding stay at Novotel Hamilton Tainui. Kodos to the chef. The pumpkin and ginger soup entree was delicious and the main Waikato sourced scotch fillet served with winter baby veges was divine. Thanks for a fabulous stay. We will be back.

Kia Ora, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It was a pleasure to have you staying with us once again, and we are glad you enjoyed your time. It is so pleasing to know that when our guest leave the hotel we have made a long lasting impression by exceeding the normal service standards. Your words are very kind and I'll ensure this is circulated to all departments. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Great Stay

Customer review rating 5.0/5

Jayne Solo - 03/10/2021 Confirmed reviews ALL

Lovely, central hotel. Fantastic staff.

Kia Ora Jayne, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton
Customer review rating 3.0/5

Adrian B. Business - 03/10/2021 Confirmed reviews ALL

Check in took some time nothing was prepared for arrival

Kia Ora Adrian, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It was a pleasure to have you staying with us once again, however I am sorry to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry your membership status was not acknowledged upon check in, and an upgrade was not offered to you. Please do feel free to reach out to me directly on email prior to your next stay, so I can see if this will be available for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Well done again 👏 👍

TripAdvisor rating 4.0/5

desbriggs2020 15/09/2021 TripAdvisor review

Well looked after the time we got There and service we received was Pretty pleasing at this particular time. We found that we couldn't access the door at the back door so we could go that way to access the Street. Thanks again.

Hamilton Tainui novotel

TripAdvisor rating 5.0/5

daljit8dd 11/08/2021 TripAdvisor review

Visited for my wife's birthday. Great service good food easy check-in conformable rooms for family. Location was extremely central and my request for Riverside room was sorted by complimentary upgrade to a riverview. Exceeded expectation.

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