Hotel - Mercure Recife Navegantes Hotel
Mercure Hotel Mercure Hotel

Mercure Recife Navegantes Hotel

3.5/5 1,037 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • INTL AIRP GUARARAPE
  • Languages spoken at the hotel
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

CIMPOR1 km / 0.62 mi NOVARTIS1.5 km / 0.93 mi SIEMENS1 km / 0.62 mi
FIAT0.9 km / 0.56 mi PWC0.9 km / 0.56 mi VOLKSWAGEM0.9 km / 0.56 mi

Congress centre

CENTRO DE CONV DA UFPE12.4 km / 7.71 mi CENTRO DE CONVENCOES13 km / 8.08 mi PERNAMBUCO CONVENTION CENTER15 km / 9.32 mi

Your meetings and events

With 2 meeting rooms capable of accommodating up to 70 people in an auditorium format, free WIFI access, up to 5 complimentary parking spaces, in the best location in Boa Viagem, perfect for many companies close to the hotel.

Mercure Recife Navegantes Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALÃO BOA VIAGEM 32 m2 2 m 30 10 8 15 0
SALÃO NAVEGANTES 75 m2 2 m 70 25 20 35 0

Our rooms

Our spacious rooms are available in 3 categories, Classic, Standard and Luxury, with sea views on the upper floors.

  • 78 rooms
  • 100% non-smoking hotel
  • 34 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • Direct dial telephone
    • Manual temperature control
    • Baby bed
    • DDI - Direct Dialing In
    • Printer
    • High speed transmission line
    • Minibar
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 4,252 reviews

Our guest reviews for
Mercure Recife Navegantes Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,037 reviews
Cristian A. Couples - 15/01/2020 Confirmed reviews ALL
« Horrible »

Horrible

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Cristian, Muito obrigado por ter compartilhado sua avaliação. Ela é muito importante para nós! Ficamos à disposição para o que precisar, caso queira oferecer alguma sugestão, não hesite em nos contatar através do e-mail: h2… e número: (8… Atenciosamente, Equipe Mercure Recife Navegantes

Anonymous Business - 27/11/2019 Confirmed reviews ALL
« Very pleasant. »

I did a business trip and It was my first experience in Recife. I have enjoyed a lot my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Marcos, Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Equipe Mercure Recife Navegantes

Anonymous Couples - 21/11/2019 Confirmed reviews ALL
« Hotel needs to be updated and reception needs training for welcoming LeClub members »

Being in two different rooms in the last 15 days and both had problems with bathroom door closing. Also, for both check-in processes, I did not receive an upgrade and was not offered a welcome drink as it is stated in the benefits for Gold LeClub members. I would rather stay in an Ibis hotel when I'm back to Recife because Mercure Navegantes hotel does not deserve to hold the Mercure name anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Rodolpho B., Muito obrigado por ter compartilhado sua avaliação. Ela é muito importante para nós! Esperamos recebê-lo novamente em breve! Atenciosamente, Equipe Mercure Recife Navegantes

Couples - 31/10/2019 TripAdvisor review
« Does it really deserve being part of Mercury Hotels Chain? »

My opinion is it does not! I had some issues such as, old toels, bathroom linking and very dark and dirty look, air conditioner out of order and apparently its filter hasn't been cleaned for ages. I'm allergic and got sick because of it. The property has an excelent location but a renovation is urgently needed! The cafeteria is extremely poor and looks dirty. I'll never get back and I'll let all my friends and social media friends know to avoid this hotel.

Anonymous Business - 18/09/2019 Confirmed reviews ALL

Well located. Need an internal renew. Need to repair some windows as it is very noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., Thank you for taking the time to tell us about your experience at the Mercure Recife Navegantes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ighor Conde General Manager

Anonymous Solo - 03/09/2019 Confirmed reviews ALL
« Great experience! »

Nice hotel. The room was extremely nice and big. However, the outlets were not placed well. For example, there was no outlet near the bed, so it was inconvenient for me to charge my phone. The breakfast was good however the organization of the breakfast did not have a good flow. The room is a bit too small, and the process of getting plates and food was a bit awkward.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. K., Muito obrigado por ter compartilhado sua avaliação. Ela é muito importante para nós! Ficamos à disposição para o que precisar, caso queira oferecer alguma sugestão, não hesite em nos contatar através do e-mail: h2… e número: (8… Atenciosamente, Equipe Mercure Recife Navegantes

Samir S. Friends - 27/08/2019 Confirmed reviews ALL
« All you see is not what you get »

Terrifying, to say the list.

Elio H. Business - 25/08/2019 Confirmed reviews ALL
« Good stay, but... »

Hotel entrance is sort of weird. There was a cargo truck parked in front of the main entrance which made it difficult to find the hotel. Lobby is ok, but corridors were very tired, as well as the restaurant. Need urgent renovation.

Antonio H. D. M. N. Couples - 07/08/2019 Confirmed reviews ALL
« Normal »

Boa

Anonymous Business - 05/08/2019 Confirmed reviews ALL
« Hotel is old, room is cold and ugly »

Everything is old. The room is a bit noisy. The sink, mini-fridge is inside a closet whose doors when open, take half of the living area. TV is terrible, no choice of original audio (English). Shower keeps dripping and it's dark. Toilet paper is horrible, one of those we find in hospitals, why not the roll?? Phone didn't work, I had to go to kitchen to order room service, or to the reception if I had questions; there was no remote control for the TV in the bedroom; lamps didn't work; Neighbor-buildings are so close I couldn't open the shades. It was one of the worst hotels I've ever stayed in.

David Couples - 20/07/2019 Confirmed reviews ALL
« Nice hotel with view »

Very nice hotel and service. The staff was especially good. I would appreciate more variety at breakfast as I stayed there several days.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. David, Muito obrigado por ter compartilhado sua avaliação. Ela é muito importante para nós! Ficamos à disposição para o que precisar, caso queira oferecer alguma sugestão, não hesite em nos contatar através do e-mail: h2… e número: (8… Atenciosamente, Equipe Mercure Recife Navegantes

Audrey J. Families - 10/07/2019 Confirmed reviews ALL
« Great! Good size apartment, great for family with kids! Great location! »

It was great, the location , staff and cleanliness of the apartment. Breakfast could improve a little and the restaurant structure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel Ferreira M., We very much appreciate your comments regarding your stay at the Mercure Recife Navegantes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atenciosamente, Francisco Almeida Supervisor de Reservas mercure.com accorhotels.com

Renato H. Business - 17/06/2019 Confirmed reviews ALL
« cozy and comfortable hotel »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Boa Tarde Sr. Renato! Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Anonymous Couples - 10/06/2019 Confirmed reviews ALL
« It was ok. I expected more »

For a 4* hotel, I expected more. The room was beatific with a gorgeous view but the bathroom too small, with an old finishing (the tiles reminded me of my grandma’s house). The mattress was “too used”. It has a depression in the middle from usage. I didn’t have the chance too look at the pool and other areas. Breakfast was ok, nothing too “wow”. In the overall, it was ok, but I expected more for a 4* hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Boa Tarde Sra. Renata, Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que a senhora teve uma boa experiência! Caso a senhora possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-la novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Augusto P. A. Business - 31/05/2019 Confirmed reviews ALL
« Great attendance »

I was very well attended when I arrived and all the services were very good. The breakfast was delicious all days.

Our hotel has responded to the review
Our hotel has responded to the review

Boa Tarde Sr. Augusto Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Anonymous Business - 20/05/2019 Confirmed reviews ALL
« Very old installations and low maintenance »

The AC the room was noisy, I could ear the external unit during night. Shower was in poor maintenance. The shower head was old and dirty making it a very conducive medium for the growth of bacteria.

Our hotel has responded to the review
Our hotel has responded to the review

Boa Tarde Sr. Antonio! Primeiramente eu agradeço por ter compartilhado sua avaliação, fico triste em saber que não atendemos à sua expectativa. Caso deseje reservar novamente, peço por gentileza que entre em contato diretamente comigo, vou garantir que tudo corra bem durante sua hospedagem. O meu ramal direto é (8…. E meu e-mail é h2… Sinta-se a vontade para entrar em contato! Gostaria de saber mais detalhes sobre sua experiência para que possamos corrigir nossos erros. Esperamos recebê-lo novamente em breve! Atenciosamente, Francisco Almeida Supervisor de Reservas

Romeu W. Business - 05/04/2019 Confirmed reviews ALL
« Excellent »

I had a very nice hosting

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Romeu, Muito obrigado por ter compartilhado sua avaliação. Ela é muito importante para nós! Ficamos à disposição para o que precisar, caso queira oferecer alguma sugestão, não hesite em nos contatar através do e-mail: h2… e número: (8… Atenciosamente, Equipe Mercure Recife Navegantes

Anonymous Business - 04/04/2019 Confirmed reviews ALL
« Ótima »

Legal

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Armen, Muito obrigado por ter compartilhado sua avaliação, fico feliz em saber que o senhor teve uma ótima experiência! Caso o senhor possa compartilhar sua experiência no TripAdvisor (Segue abaixo o link), nos ajudaria muito! Desta forma mais hóspedes conhecerão nosso hotel e poderão usufruir de todos os benefícios e vantagens de ser um cliente Mercure. https://www.tripadvisor.com.br/Hotel_Review-g304560-d299405-Reviews-Hotel_Mercure_Recife_Navegantes-Recife_State_of_Pernambuco.html Esperamos recebê-lo novamente em breve! Atenciosamente, Equipe Mercure Recife Navegantes

Young G. F. S. P. Business - 21/03/2019 Confirmed reviews ALL
« Stressing »

I ordered a meal from Room Service and received a Raw piece of Chicken. Besides that, the power went off during the night (one of my friends got stuck at the elevator). Overall bad experience, worse I've had so far with Mercure.

Antonio Business - 18/02/2019 Confirmed reviews ALL
« Awful shower »

The shower was awful. Just take a look and you will see haw bad it is and leaking water during the all night.

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