I had very good experience from all the points of view. High qualified people, especially at the reception desk and i would like to mention Ruth , Asta , Edita . David too very kind and sociable. I strongly recommand.

As always the staff at the Ibis Thurrock are very helpful, here I have to mention Asta, who dealt with my problem effortlessly. My suitcase was delivered to the hotel and was kept securely and upon my return it was given to the courier, for the return to my home. Very efficient. I would have given Excellent for the service but for the fact there were insufficient staff on to allow for a swift service for dinner, very slow and there was no indication that one had to go to the bar to order. Breakfast was fine and the gentleman (sorry did not catch his name) stocking up and clearing was happy and helpful, food was good. Thank you.

If you need somewhere that accepts Dogs and offers the basic requirements for when you have to stay somewhere away from home,then IBIS hotels fulfill this. Have stayed at this hotel a number of times.Staff always friendly. Rooms are adequate and have all that one needs for a hotel stay.. Nothing fancy but adequate

Stayed before at this hotel used it because I was going to Tilbury Cruise Terminal it’s very good for the price and was very convenient for the location I have stayed at other Ibis hotels when working away and have never had a single complaint

We stay 3 or 4 times a year when visiting family. The rooms are clean and comfortable, and functional rather than luxurious. The location is good for shopping at Thurrock Lakeside and Bluewater and offers easy access to London and South East Essex. Breakfast is a self-service buffet with everything you could need, unless you prefer poached or fried eggs. The hotel staff are all friendly, welcoming and helpful. Ruta, Edita and Dave helped us this time but they are all great.

I have stayed with Ibis Thurrock for over a month and the customer service has been sublime from start to finish. Ruta and Jolanta have been a massive help from day 1. I highly recommend people to come and stay.

Very nice hotel and the staff are very friendly especially edita! Would definitely use again, easy to find and very close to lakeside, it’s exactly what you pay for and the breakfast was good too and plenty to choose from

I stay here often as i work as an Engineer covering London areas and have always had a pleasant stay. I am always made to feel welcome and at home weather it is Ruta on the front desk welcoming me with my name, chat and a smile, to Anna and especially Susanna on the bar remembering what i drink, where i work and general nice small talk about life, makes for a really enjoyable stay. I would recommend to all my friends and work mates to stay here. Nik.

All the staff are helpful and polite, shopping centre very close by - 10 min walk retail park. Food are pretty decent and breakfast sets you up for the day. Room are clean and tidy, housekeeping does a wonderful job of cleaning the room.

The staff our very professional greet you with a smile and are always helpful especially Amma, Ausra and Ruta although all the staff are great and they try to give me the same room which has a great shower. Obviously a good training system is in place, many thanks to all.

nightmare night - loud room - climate control difficult to operate - room size is a joke (definitely nothing to do with an Ibis Standard) it looks like it was a Formule 1 turn into an Ibis - the mattress is absolutely a disaster) Guy at breakfast is a Star, extremely friendly and caring about every guest

Staff not exactly helpful, English breakfast was poor, food was luke warm. And when we asked about their being No pastries out we where informed they would be put out later. We asked again after 15 mins and where told with attitude, they would be out later. And tea making machine not working and staff did not know how to fix it

Hotel and staff all great only three slight downsides, one bath towels very small and two breakfast sausages were lacking much meat content and no ability to do fried eggs. Three TV channels not straight forward and remote worked when it wanted. However for the cost excellent value

Good location for my needs,Industrial area and well served by motorways etc. Staff always up to scratch and facilities to the usual Ibis standard. I have not been disappointed at this hotel yet. If you're looking for a convenient,clean hotel at reasonable rates,then it's worth a punt.

It is always a pleasure to stay at Ibis Thurrock as we always feel well looked after. After a most pleasant and courteous and friendly welcome we are assured of a good nights sleep. In the morning we have a swift checkout with a friendly smile to send us on our way. Thank you to you all.