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ibis Birmingham Bordesley Circus Hotel 3 stars

Customer review rating 4.2/5 3,124 reviews

ALLSAFE approved hotel

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ibis Birmingham Bordesley Circus
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+ 14 Services

Hotel extras

  • Within easy reach of city centre attractions and transport hubs

  • Electric vehicle charging station located on-site

  • Free on-site parking for all hotel guests

  • Ideally location for Birmingham City Football Club stadium

  • Pet-friendly hotel, with on-site facilities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Bar(s)
Leisure and activities
  • Golf course 18 holes (nearby)
Business services
  • 1 Meeting room(s)

Hotel location

ibis Birmingham Bordesley Circus

1 Bordesley Park Road
Bordesley
B10 0PD birmingham
united kingdom

Tel: +441215062600

Fax: (+44)121/5062610

Check-in from 15h00

Check out up to 12h00

  • 57 CITY CENTRE :  57

  • 60 CITY CENTRE :  60

  • 96 CITY CENTRE :  96

  • By plane

    BIRMINGHAM INTL At 13.84km / 8.6 miles

  • By plane

    COVENTRY AIRPORT At 32.18km / 20 miles

  • By plane

    EAST MIDLANDS - NOTTINGHAM At 65.98km / 41 miles

  • By car

    M5 JUNCTION 3 At 10km / 6.25 miles

  • By car

    M6 JUNCTION 6 At 5km / 3.13 miles

  • By train

    NEW STREET STATION At 2km / 1.25 miles

GPS :52.472424, -1.873596

Companies

  • ARBURG 45.06 km / 28.0 mi
  • BARCLAYS BANK 8.05 km / 5.0 mi
  • BBC 1.61 km / 1.0 mi
  • BIRMINGHAM CITY FOOTBALL CLUB 0.16 km / 0.1 mi
  • COLLINS & AIKMAN 12.87 km / 8.0 mi
  • DELCAM 2.41 km / 1.5 mi
  • DRAEXLMAIER AUTOMOTIVE UK 12.87 km / 8.0 mi
  • PLASTIC OMNIUM 22.53 km / 14.0 mi
  • REHAU 6.44 km / 4.0 mi
  • TRW AUTOMOTIVE 22.53 km / 14.0 mi

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 1 

attendees

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Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Our restaurants and bars

ibis Kitchen

Eat as and when you like in our restaurant. Grab a snack 24 hours a day, jusk ask for our menu.

BAR

This bar is ideal to get together, chill out and linger in the evening, or meet in a relaxed ambiance during the day. Soft drinks and a snack menu available 24/7 plus variety of alcohol drinks from 12pm up to 1am.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
ibis Birmingham Bordesley Circus

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,124 reviews

TripAdvisor Rating 3.5/5

605 reviews

Not quite good enough

Customer review rating 3.0/5

Andy H. Couples - 20/09/2021 Confirmed reviews ALL

Positives - 1) Courteous, polite and helpful staff. 2) Spotless room. 3) Comfortable bed and pillows. 4) Free onsite parking. Negatives - 1) Online check in poor. Didn't work 1st time. Had to phone hotel about it. Worked on 2nd attempt. However, rather than just picking up key on arrival had to spend about 10 minutes going through check in again despite having email confirmation of online check in. 2) Made special request for quiet room on high floor. Initially allocated room 314 which would have met request but during payment and checking in again at reception this was for some reason changed to 209 which didn't meet the request. 3) Room far too hot and temperature control system would only produce hot air, despite the the room being far hotter than the 20c that the system was supposed to regulate the temperature too. Consequently it was very difficult to sleep. 3) One of the shower screen doors was broken. 4) One of the soap dispensers was broken.

Dear Andy H, Thank you for kindly taking the time to share your comments with us, following your recent stay at our hotel. We understand that you have a hectic schedule and a busy life, so we always appreciate an honest review. We welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours that highlights areas where we could be doing better is particularly useful. Please be assured that we are always trying to accommodate all guests’ requests, however sometimes due to last minute changes on the day such as extended stays or rooms required full inspection, we are not able to use the pre-allocated rooms, which was the case with your reservation. Your comments relating to both the shower screen and the soap dispenser have been passed onto the Maintenance Engineer of the hotel who has since addressed these concerns. I apologise for any inconvenience or discomfort caused to you by these shortfalls. I would like also to apologise that our air cooling system was not efficient enough on this occasion. If there is anything we can do to make your next stay more comfortable, please do not hesitate to contact us prior your arrival or please discuss it with one of our Managers on Duty. Take care and stay safe, Mihaela Dihonova Hotel manager

Overnight stop off

Customer review rating 4.5/5

David G. Couples - 19/09/2021 Confirmed reviews ALL

Had stopped over following a holiday in Cornwall. To break up the long slow drive home to Yorkshire we decided to have a night out in nearby custard factory and resume the journey next day. Great decision as the hotel was less than a mile away. Staff all very friendly, room clean, bed comfy,lovely breakfast. Only downside was a few noisy guests leaving/arriving in the early hours.

Dear David, We very much appreciate your comments regarding your stay at the ibis Birmingham Bordesley Circus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia, Guest Service Manager

the best

Customer review rating 5.0/5

Jim Solo - 19/09/2021 Confirmed reviews ALL

everyone was great to me always smiling. got directions from the front desk for any place I wanted to go. house keeping was out standing and deserve a pat on the back ( they are very hard workers ) I can not give them the credit that they deserve a credit to the company . all the employees prove that they will go out of their way to make our stay the best. because of all your hard and devoted employees ( that are an asset to your company ) would I stay at Ibus again ( help ( sorry I don't swear )) yes oh YES they all won my heart I hope that when I book my next vacation that their is an Ibus near by and that they are a good as ( my friends ) at the Birmingham hotel please let them all know how happy that they made me ( oh ps ) sorry I forgot maintenance for all of the help he assisted me with ( and refused any payment for the help he gave me ) and all of the employees their are the best thank you so much ( I am now looking for my next trip )(any ideas ? ) James ( jim ) M.

Dear Jim, THANK YOU for being amazing, appreciating and such a friendly guest. It was a pleasure for us to be able to help you and to assist you with whatever we could to make your stay enjoyable. We are lucky when we meet someone like you- person with a lot of life experience to share and someone who truly respects and brings so many smiles for other people in these challenging times. I am proud that our team at ibis Birmingham Bordesley touch you with small intention and this is a great reward for all of us- Reception, Housekeeping and Maintenance team members. Once again, thank you very much for sharing your experience and trust in our genuine hospitality. You will be definitely one of our unforgettable guests. We are looking forward to having you again very soon. Keep smiling and stay safe, Mihaela & Ibis Birmingham Bordesley Team

The staff were fantastic we also used Ibis in Alicante in july and we were looked after great there and will be using Ibis in the future many thanks..

Customer review rating 4.0/5

Paul H. Couples - 18/09/2021 Confirmed reviews ALL

Great

Dear Paul, We very much appreciate your comments regarding your stay at the ibis Birmingham Bordesley Circus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia, Guest Service Manager

Great location

Customer review rating 4.0/5

Rachel G. Friends - 13/09/2021 Confirmed reviews ALL

Great location, easy to find and the free parking overnight was a bonus. A taxi to the main centre is less than £10. It is within walking distance to The Custard Factory. The staff were friendly and helpful. Our room was clean and the bed was comfortable. No complaints. Great value!

Dear Ms G., I sincerely thank you for taking the time to tell us about your stay at ibis Birmingham Bordesley and for these very positive comments. Rest assured that it is always rewarding to receive such motivating feedback. We are looking forward to welcoming you soon again at ibis Birmingham Bordesley. Take care and stay well, Mihaela Dihonova Hotel manager

Single night stay which was ok but lack of attention to detail

Customer review rating 2.5/5

Ryan P. Couples - 12/09/2021 Confirmed reviews ALL

We checked in for a short one night stay, the check-in process was fast and efficient. The room was clean and tidy however the soap dispenser on the sink was completely empty as was the hair/body wash in the shower which made it more difficult to keep hands clean in line with government advice throughout our short stay. The temperature of the room was very hot, and the air cooling system in the room did not make the room any cooler, however the room did have an opening window which made this better. We also went down to reception to request extra pillows and were told these would be brought up however they never arrived, so we don’t believe the soap despensers would have been refilled either had we mentioned those. As it was only a one night stay it wasn’t long enough to be too bothered by these small issues. This was our first stay in an Accor Hotel since restrictions were lifted and as a long standing member of the loyalty program, staying in these hotels frequently. Ibis Birmingham Bordesley Circus definitely fell short of the service we normally receive and the stay overall was slightly disappointing.

Dear Ryan P., Thank you for taking the time to tell us about your experience at the ibis Birmingham Bordesley Circus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you have mentioned in order to prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Silvia, Guest Service Manager

Awesome

Customer review rating 5.0/5

Sue Families - 11/09/2021 Confirmed reviews ALL

Friendly and helpful staff Plenty of choices for breakfast Bar area and rooms clean and tidy Hand sanitiser available Free parking Dog friendly A win win, what more could you ask for

Dear Sue, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay. It is very important for us that our guests' experiences are shared. It was a pleasure to have you as our guest and we hope to see you again soon at ibis Birmingham Bordesley. Take care and stay well, Silvia, Guest Service Manager.

Pleasant helpful staff

Customer review rating 4.5/5

Mrs B. Families - 11/09/2021 Confirmed reviews ALL

The hotel was lovely clean and tidy only problem was the room temperature was showing 31 and was like a sauna. We couldn't get the temperature down but the helpful staff found us a fan which helped

Dear Margaret, We very much appreciate your comments regarding your stay at the ibis Birmingham Bordesley Circus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Silvia, Guest Service Manager.

Nice Place, Good Price, Friendly Staff

Customer review rating 4.0/5

G B. Couples - 10/09/2021 Confirmed reviews ALL

Good location, reasonably priced and free parking a bonus. Nice comfortable room with everything you need. Friendly and helpful staff.

Dear Mr B., Thank you for your review and for choosing our hotel. We do take pride in catering to our guests' needs the best way we can. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologise for any inconvenience or discomfort caused by the window issues you described during your stay. Your comments have been passed onto the maintenance manager of the hotel. We do have a proactive maintenance plan in place and your concerns will be addressed and actioned straight away. Thank you again for sharing your experience, and we hope to welcome you back very soon for a pleasant stay. Take care and stay well, Mihaela Dihonova Hotel manager

Good place for one night

Customer review rating 3.5/5

Belinda B. Couples - 06/09/2021 Confirmed reviews ALL

Stay was good except window could not be closed.

Dear Ms B., We very much appreciate your comments regarding your recent stay with us. Customer Service is of paramount importance to us and we welcome all our guests' feedback in order to identify any issues or shortfalls in our service or hotel facilities. Your comments about the window issues are passed to our maintenance manager and he will ensure the necessary measures are taken to avoid future occurrence. Thank you once again for sharing your experience, and we hope you will choose to stay with us in the near future. Take care, Mihaela Dihonova Hotel manager

Good location for venue attending

Customer review rating 4.0/5

Anonymous Friends - 06/09/2021 Confirmed reviews ALL

Pillows were rock hard and bed wasnt very comfy but apart from that fab room fab price good location! Friendly staff

Dear Ms S., Thank you for sharing your review. It’s great that you appreciated the value for money and I’ll be sure to let team know that mentioned how friendly they were. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your comments about the bed and pillows comfort, this tends very much to be a matter of personal preference, and I am sorry that it was not to your liking and I apologise for any discomfort caused. Your comments on this point have been noted, and will be kept in mind when the hotel next needs to invest in new bedding. Thank you again for sharing your experience, and we hope you will choose to stay with us in the near future. Take care and stay well, Mihaela Dihonova Hotel manager

Décor tired, pleasant stay.

Customer review rating 3.0/5

Alan Business - 06/09/2021 Confirmed reviews ALL

Common areas were in need of an upgrade and a good clean. Room was cleaner and fine. Dinner was good, breakfast was disappointing.

Dear Mr R., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet fully your expectations; please allow me to express my sincerest apologies for any shortfalls in our services. In the current environment the hygiene and cleanliness of our hotel and hotel facilities are top priorities more than ever. I do however thank you for taking the time and trouble to share your experience. It is our goal to consistently provide superior service and accommodation and your feedback is extremely important to us, as it allows us to monitor performance and take steps to ensure similar situations can be avoided in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Take care and stay safe, Mihaela Dihonova Hotel manager

Well located to our conference

Customer review rating 3.5/5

Mukesh Couples - 05/09/2021 Confirmed reviews ALL

I always stay at Ibis as I attend a yearly conference so a good location and the nearest to our event. I had a nice time and the room was clean and comfortable. Just a few things there was no soap shower in the shower. When informed to the cleaner she said it didn't matter and I could use the hair shampoo as soap. Also we were disturbed at 9.30am to clean the room. Also a lady staff had come into our room whilst our stay and apologised and said she did not know we were in the room. This was disappointing. There should also be a phone for emergencies and the carpet could do with a fresh new one. Otherwise I will stay again.

Dear Mr Mukesh, Thank you for your feedback received following your recent stay with us. We welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours highlights areas where we could be doing better is particularly useful and we are grateful for you time in sharing your experience with us. In terms of your comments about a staff member accessing your room by mistake, whilst all staff receive extensive training genuine human errors do still occur. I do hope that you will look upon this breakdown in service as a one off and not indicative of the customer care we wish to provide at all times. I hope we will have the pleasure of welcoming you back and better meeting your expectations in the future. Take care, Mihaela Dihonova Hotel manager

comfy stay

Customer review rating 3.5/5

C Solo - 05/09/2021 Confirmed reviews ALL

Took to long to check in

Dear Guest, We very much appreciate your comments regarding your stay with us We also appreciate you are sharing your concerns about the check-in process took a bit longer than expected. I can assure you that this situation is not at all typical of the standard you can expect of us. We are doing our best to ensure we minimise the impact of similar situations for our guests in the future. Thank you again for sharing your experience and for your understanding, and we hope you will give us the opportunity to welcome you back for hassle- free experience. Take care, Mihaela Dihonova Hotel manager

Very good short stay

TripAdvisor rating 4.0/5

Anthony P 30/08/2021 TripAdvisor review

Very handy for football at Birmingham City. As I had occasion to tell the manager at the time, the lady on the reception was excellent. Very helpful, very efficient and handled all our requests very intelligently and with a smile.

Dear Anthony P, On behalf of the entire ibis Birmingham Bordesley team, THANK YOU for the amazing comments you shared with us and for recommending our hotel to other travelers. In terms of your comments about my colleague at Reception, we consider each of our team members to be our biggest asset as they strive to go above and beyond for each and every guest. I am glad that this was reflected during your stay. Your comments are a great reward for all of us and I can assure you that we will continue to improve the quality of our services. Thank you once again for your positive comments and we are looking forward to having you again as a guest in our hotel. Take care and stay safe, Mihaela Dihonova Hotel manager

Overnight stay

TripAdvisor rating 4.0/5

Pluggy99 Couples - 24/07/2019 TripAdvisor review

I've stayed in this hotel a few times and have not been disappointed. It is clean, the stafff are nice and helpful and the location is 5 minutes from my meeting venue. Perfect The brreakast is on an all you can eat buffet basis and is tasty and varied.

Dear Guest, Thank you very much for your comments. It is indeed a pleasure to read that overall you had pleasant stays at ibis Birmingham Bordesley. I am glad that the location suited your purpose of visit. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Kind Regards, Mihaela Dihonova Hotel Resident Manager

Lovely hotel, convenient location, helpful staff - just too HOT in the room!

TripAdvisor rating 4.0/5

work_nomad Business - 27/06/2019 TripAdvisor review

The only thing that spoiled my visit here was the heat. The room was really hot when I went in and, despite running the air con, the temperature didn't drop below 25C (according to the air con!) I was so hot, I slept really badly. I considered switching the air con off and opening the window overnight (I had the window open earlier in the evening instead of the air con) but it was too noisy to do that. So I had about four hours intermittent sleep, lying on top of the duvet as it was way too hot to get into bed, and ended up having a shower at around 1 a.m. to try to cool down. I would stay there again because it was convenient for work the next day, the room was otherwise up to the usual Ibis standard (lovely shower, comfy bed etc.) but just hope the weather is cooler.

Dear Valued Guest, Thank you for taking the time to write a review. I am sorry to read that you experienced some issues in regards to the room temperature. Our Ibis hotels have an ‘air cooling’ system in place which does differ from air conditioning. This system is partly dependant on the external temperature. I can only apologise if you found it to be insufficiently effective on this occasion. We do offer portable fans upon request at the reception desk. For your comfort in the future, please be assured that our reception desk is attended 24 hours a day. Should you need assistance at any time, we will do our best to help. We will be happy to welcome you again and please request on arrival a room at the back at the hotel, which may be slightly cooler than the rooms at the front of the hotel. Kind Regards, Mihaela Dihonova Hotel Resident Manager

Homeward Bound

TripAdvisor rating 5.0/5

SPHA Couples - 17/06/2019 TripAdvisor review

My husband and I are in England/Midlands to visit family and friends our first stop was Birmingham so I booked with a trusted brand, AccorHotels/Ibis. This particular Ibis was close to the areas that I was visiting. When we arrived, Silvia was extremely helpful and friendly. We were given a room on the first floor at the back of the hotel which gave us a lovely view and a quiet room.

Dear Valued Guests, Thank you for taking the time to share your feedback following your recent stay with us. We strive to deliver an outstanding service to each and every guest and it gives me pleasure to see that our facilities and our team have met your expectations. We consider our team to be our biggest asset as they strive to go above and beyond for each and every guest and I am glad that this was reflected during your stay. Silvia will be glad that her efforts are recognised. We greatly appreciate your comments and look forward to welcoming you again to the hotel in the near future. Kind Regards, Mihaela Dihonova Hotel Resident Manager

Poor start good end

TripAdvisor rating 5.0/5

MiMaDa2016 Solo travel - 31/05/2019 TripAdvisor review

Arrived, staff very helpful. Room allocated did not have aircon working and window would not open, room too warm. Got a new room after that everything went well. Room clean and comfortable. Wifi good.

Dear Guest, Thank you for your comments in regards to your stay at the ibis Birmingham Bordesley. We give the utmost importance to our guest comments, as they help us improve, and continually provide the best guest experience possible. I thank you for making our reception team aware of the difficulties you experienced, and I am pleased to learn that we found a suitable solution by reallocating you to another hotel room. Thank you again for your comments, I do hope you will allow us the opportunity to welcome you back to ibis Birmingham Bordesley for a genuine hassle free stay. Kind Regards, Mihaela Dihonova Hotel Resident Manager

Good stay at regular hotel

TripAdvisor rating 4.0/5

lawrenceahmed Business - 07/04/2019 TripAdvisor review

Stay at hotel most weeks for 2 nights. Staff all very friendly and professional which stems from the management. Rooms fairly good quality. Some occasional hairs in the bathroom on arrival. Never really any issues.

Dear Lawrence, Thanks for taking the time to review your stay with us. We feel honored to be the hotel of your choice for the last few years. I pleased to read that we are consistently, consistent (apart from the occasional hairy bathrooms) and we look forward to see you next week! Kind Regards Ewa Hotel Resident Manager

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