ibis Charleroi Airport Brussels South Hotel

Dear Ingrid, Thank you for such a positive review. We always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Thank you for highlighting our high standards. We are happy that the coffee was to your liking. We look forward to welcoming you back. Best wishes, A.Rimez, Deputy Manager

Dear Vicki, Thank you for taking the time to share your review with us. We are glad to hear that you enjoyed your stay and that we were able to meet your expectations with our high standards and convenient parking. It is truly rewarding for our team to be commended by a guest and we are delighted that you received courteous and professional service upon your return. We have taken note of your suggestions regarding the towels and coffee facilities; however, while there is no kettle in the room, a large kettle is always working and available at the reception for our guests. We look forward to the pleasure of welcoming you back again in the future. My best regards, A.Rimez, Deputy Manager

Dear guest, Thank you for taking the time to review your stay. We appreciate your feedback and do our utmost to make sure check-in goes quickly, unfortunately, in this case, we were busy. We apologize for any inconvenience, we will certainly consider your comments closely while continuing to deliver a high standard of service. We do hope to have the pleasure of welcoming you again to improve upon your experience with us. Sincerely, A.Rimez, Deputy Manager

Dear Vicki, Thank you for taking the time to share your valuable review. We appreciate your feedback and would like to thank you for bringing this to our attention. We encourage guests to notify us in any such event during their stay so that we may address any issue immediately. We have also taken note of your suggestions, while there is no kettle in the room, a large kettle is always working and available at the reception for our guests. We do hope that despite these issues that the rest of your stay met expectations and you will consider a return visit in the future. We hope to have the opportunity to welcome you back. Kind regards A.Rimez, Deputy Manager

Dear Jeanette, Thank you for posting feedback regarding your stay. It's rewarding to know that you had an enjoyable stay. Although we do not currently have air conditioning available, we do have fans which remain effective even during the Summer months. We would have been more than happy to have provided these for you at reception. The entire team hopes to see you again very soon. My kindest regards, A.Rimez, Deputy Manager

Dear Dave, It's kind of you to take the time to send us this review about your recent stay. We are so glad that everything met your expectations. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations with our comfy beds. Your kind comments about our team's quality service are much appreciated and encourage us to continue maintaining our high standards. We look forward to welcoming you back on a future trip. Kind regards, A.Rimez, Deputy Manager

Dear guest, Thank you for reviewing your recent stay with us. The comfort and well being of our guests is of the utmost importance to us, we sincerely apologize for this less than pleasant experience. We do not take such remarks lightly and we will investigate this matter with our team members. We are currently renovating many of our rooms and hope that you may have an opportunity to visit us again so that we can improve upon your experience with us. We hope to welcome you back in the future. With very best wishes, A.Rimez, Deputy Manager

Dear Guest, Thanks for your feedback. It is concerning to know you left us feeling disappointed with your stay in our hotel. We strive to deliver a good quality service to all our guests and regret that you experienced anything less during your stay with us. Rest assured that we will be using your feedback to carry our corrective training with our team members. We can only apologise that you were disturbed by other guests and regret you did not inform the reception team as we would have been happy to take appropriate action with the required discretion. Thank you for mentioning the good selection available on our breakfast buffet and we hope it helped start your day off on the right foot. We hope you will give us another chance in the future to deliver a better experience. Best regards, A.Rimez, Deputy Manager

Dear Mr F., We would like to thank you for sending your review of your recent stay. We are very disappointed to hear that you found our services to be below the standards expected of us. I will be addressing this matter with our team members to ensure this doesn’t happen again. We put our team through extensive customer service training and  we’re taking steps to ensure we maintain our high standards of customer service in the future. I hope you will give us another chance in the future to show you the improvements carried out. Best regards, A.Rimez, Deputy Manager

Dear Peter, We thank you for sharing your experience with us. Thank you for commenting on our team members. We are sorry for the inconvenience caused due to the noise. Our team members are available 24/24, please do not hesitate to report any issues regards to the noise. I hope to welcome you back on a future visit. Best wishes, A.Rimez, Deputy Manager