ibis budget Santeny 2 stars

Customer review rating 3.8/5 1,039 reviews

ibis budget Santeny
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+ 10 Services

Hotel extras

  • Disneyland Paris/La Vallée Village designer outlet/Val d'Europe shopping center 25 min away

  • Paris (Porte de Bercy/Charenton) Orly Airport 20 minutes away

  • Free private (outdoor) car park

  • Wide selection of restaurants accessible on foot or by car in 5 minutes

  • Cinema and sports channels, TNT, beIN, Canal+ and free WIFI

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Business services
  • Copy/print service availablePaying

Hotel location

ibis budget Santeny

L'Orée du Val de Marne
rue du Noyer de Saint-Germain
94440
santeny
france

Tel: +33892683213

Fax: (+33)1/43861514

Check-in from 12h00

Check out up to 12h00

  • By plane

    ORLY At 24km / 15 miles

  • By train

    GARE DE BOISSY SAINT LEGER At 6km / 4 miles

GPS :48.719644, 2.564329

Our accommodations

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
Room

Our guest reviews for
ibis budget Santeny

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,039 reviews

tripadvisor

TripAdvisor Rating 3.5/5

212 reviews

Nice price but not good beds

Customer review rating 3.8/5

Bente Couples - 10/12/2019 Confirmed reviews ALL

Bed comrort not good The man in the reception at our arrivel was helpful and nice

Dear BENTE O., Thank you for taking the time to tell us about your experience at the ibis budget Santeny. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ras

Customer review rating 3.8/5

Ras Couples - 27/11/2019 Confirmed reviews ALL

Ras

Madame/Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Santeny. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Alright

Customer review rating 3.8/5

Manu Couples - 28/10/2019 Confirmed reviews ALL

Pretty good experience

Dear MANU N., We very much appreciate your comments regarding your stay at the ibis budget Santeny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.8/5

Anonymous Solo - 13/09/2019 Confirmed reviews ALL

Friendly staff and clean room.

Dear VILMANTAS J., We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

super

Customer review rating 3.8/5

B. Couples - 29/08/2019 Confirmed reviews ALL

conviviale, souriant,polis

Dear Francoise B., We very much appreciate your comments regarding your stay at the ibis budget Santeny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Correct

Customer review rating 3.8/5

Floriane Couples - 17/06/2019 Confirmed reviews ALL

Chambre correct, lit correct Douche trop petite

Dear FLORIANE J., Thank you for taking the time to tell us about your experience at the ibis budget Santeny. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sympa

Customer review rating 3.8/5

B. Families - 16/06/2019 Confirmed reviews ALL

Sympa

Madame/Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Santeny. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

great service for the price

TripAdvisor rating 3.5/5

Trail54358846524 Friends getaway - 09/05/2019 TripAdvisor review

very happy with services, well trained Receptionist. Check in a little later than booked, but everething went smooth. Nice size of the room, clean and fully functioning. will definetely stay there again at the first oportunity.

Dear Customer it is with great pleasure that we discover the opinion and the rating awarded. Your satisfaction is our greatest source of motivation. We look forward to seeing you again at a future visit to our region. Nice continuation. Yours Faithfully, The direction

bad experience, never return to this hotel

Customer review rating 3.8/5

Charlotte Families - 07/04/2019 Confirmed reviews ALL

noisy, dirty, cigarette smell, lock that does not work

average cost performance

Customer review rating 3.8/5

Fs Business - 18/01/2019 Confirmed reviews ALL

the desk clerk can have the smile on face, at least with more enthusiasm.

Dear Kang F., We very much appreciate your comments regarding your stay at the ibis budget Santeny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly staff, hard beds...

Customer review rating 3.8/5

Elise Business - 26/10/2018 Confirmed reviews ALL

Clean hotel, staff friendly. Howevee beds are in dire need of changing. Felt like i was sleeping on the floor or on a wooden plank, but not on a mattress.

Dear ELISE W., We very much appreciate your comments regarding your stay at the ibis budget Santeny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The last time we will be staying at an Accor hotel

Customer review rating 3.8/5

A Business - 11/10/2018 Confirmed reviews ALL

Last Friday, my parents and I booked an Accor hotel in Paris. We decided to go directly through the Accor website since they offered a lower price than Skyscanner, Booking and Expedia. We chose 1 room for 3 people with 3 breakfast for the Sunday night. After we tried to complete the payment, the Accor website said there was a payment error message. We tried to complete again. The second time the error message appeared again. I left it and the following morning I received 2 emails confirming 2 rooms with 6 breakfasts instead of 1 room with 3 breakfasts. I contacted Accor’s helpline to resolve the problem and they told me that they couldn’t help, only the hotel themselves and when I spoke to the hotel directly on Saturday afternoon around 1pm local time, a lady at reception said the opposite, only Accor’s helpline could assist with the refund. I didn’t know who to believe but I just told them that I want a refund for something that is their website’s issue. 'Nabil' and 'Emit' from the helpline said that they would follow up the hotel refund and could make an exception this time, and get back to me. They never did. I emailed the hotel twice to get a hold of the duty manager but no reply (it’s now been nearly a week). We had no action taken and no response before our arrival on Sunday. When we arrived at the hotel at around 4:30-5pm local time, the staff at the reception, a gentleman said that they couldn’t guarantee a refund from Accor, even if we just took 1 room. In the end, we took the 2 rooms since we weren’t assured of any refund and the 6 breakfasts ... well ... there was only 3 of us! The customer service from Accor is terrible. They seem to just shift the responsibility to someone else and nobody has taken any responsibility to help resolve the issue.

Dear BERT K., Thank you for taking the time to tell us about your experience at the ibis budget Santeny. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

This hotel is ideally situated and gives good value for money.

Customer review rating 3.8/5

Anonymous Business - 10/06/2018 Confirmed reviews ALL

I use this hotel for business meetings, so my expectations are low. The location and car park area are good. The reception staff are good too, so I am pleased with the value/service level of this hotel. The window opens fully, so this could be a danger for children, although it was no issue for me.

Dear SCOTT K., We very much appreciate your comments regarding your stay at the ibis budget Santeny. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mrs SEYDI

Couldn't even sleep

Customer review rating 3.8/5

Peter P. Couples - 04/09/2017 Confirmed reviews ALL

Terrible. We were just hoping to sleep a part of a night before an early flight. But with no AC in the room and no fans in the hotel, it was extremely hot in the room. As soon as we opened the window a bunch of flies flew in. To keep the flies from coming at us we kept the light on and couldn't sleep. Pretty much the worst experience at a hotel I've ever had.

Dear PETER P., Thank you for taking the time to tell us about your experience at the ibis budget Santeny. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mrs SEYDI

No smoking please

Customer review rating 3.8/5

Dan Families - 29/08/2017 Confirmed reviews ALL

One of the rooms we've stayed was stinky as probably someone used to smoke inside. Why was it allowed or why was not cleaned after ?

Customer review rating 3.8/5

Anonymous Solo - 16/05/2017 Confirmed reviews ALL

The hotel was pleasant.

Customer review rating 3.8/5

Anonymous Families - 22/03/2017 Confirmed reviews ALL

I made a booking with reference: FFBLCHJK for two rooms and 4 people. When I checked online, one of the rooms was cancelled! I do not know why. I called on the telephone and made a new booking for a second rooms with reference: FFGLCVHZ. When I arrived at the hotel on Monday 6th of March, the room booked with reference FFGLCVHZ was cancelled. I had only one room. Fortunately, the lady at reception booked me into the Campenile Hotel a few km away. This hotel was twice the price. My overall experience with the booking service was very poor and I am very likely to share this experience with others.

Customer review rating 3.8/5

Anonymous Couples - 05/01/2017 Confirmed reviews ALL

Easy to check in/check out, but bathroom not that great because of the no-separation between toilets and shower. Both floors, the one for the shower and the one for the toilets, are at the same level so if you take a shower, automatically the whole floor will be wet.

Customer review rating 3.8/5

Anonymous Couples - 02/01/2017 Confirmed reviews ALL

Just fine.

Customer review rating 3.8/5

Anonymous Families - 14/11/2016 Confirmed reviews ALL

Very happy. Staff very helpfull and plesant

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