hotelF1 Valenciennes Douchy les Mines

Customer review rating (ALL Rating) 3.9/5 145 reviews

Hotel location

hotelF1 Valenciennes Douchy les Mines

RD630
59121 HAULCHIN
France

GPS:50.310502, 3.406298

Access and transport

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Check-in from - Check out up to

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On site
  • Wi-Fi

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ALL Rating  3.9/5  145 reviews

TripAdvisor Rating  2.5/5  14 reviews

Cheap and easy check in & out

Customer review rating 3.5/5

Fleu Families - Confirmed reviews ALL

U can't beat formule 1 for prices! The place was clean but strong tabacco smell in bedrooms despite being non smoking bedrooms. Internet didn't work Love the désinfectant in the toilets so we can clean it ourselves. Love the easy check in, especially when u arrive late like we did. I had trouble with booking: I booked 2 rooms in the morning, then realised I didn't get a confirmation, thought my booking didn't go through so booked a 2nd time, took a screenshot this time. Then we I didn't receive a confirmation for the 2nd booking I knew there was a problem so I had someone call to check (paying phone is not good, you should have online chat or something free). And in fact there were 2 bookings... The lady cancelled one and said there was a problem with website... Not nice when you are travelling and stressed, this just added to the craziness!

Dear FLEURANCE D., We very much appreciate your comments regarding your stay at the hotelF1 Valenciennes Douchy-les-Mines. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

D

Customer review rating 3.5/5

Jon K. Couples - Confirmed reviews ALL

Our observations was that: in one toilet there was no toilet paper, our door pump closisiur in room 202 was not completetely in infectivete due to 3 out of 4 scrows were missing and the forth was only half fastende. It was though very impresing that 5he management observer that our car had the trunk opened. Impressing ! Thankyou would. recommend that the Wall is are more smoth and even to clean, the stucture is imposibly to keep clean. A small painting or other could make the room a little more personal. Bgrds Jon

Madame/Monsieur K., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à hotelF1 Valenciennes Douchy-les-Mines. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Hotel F1 sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame,Monsieur, en l’expression de nos sentiments les meilleurs.

Close to the motorway networks

Customer review rating 4.0/5

Peter Solo - Confirmed reviews ALL

Clean, basic accomodation

Dear PETER H., We very much appreciate your comments regarding your stay at the hotelF1 Valenciennes Douchy-les-Mines. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Online check-in didn't work

Customer review rating 0.5/5

Andreas Families - Confirmed reviews ALL

Terrible. Online check-in didn't work so we could come in in the hotel. We arrived late and we're tired. After some time we managed to get help but it took about 1 hour before we were inside. Dirty rooms smelling urine. Wifi didn't work.

Dear ANDREAS B., Thank you for taking the time to tell us about your experience at the hotelF1 Valenciennes Douchy-les-Mines. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Jan Friends - Confirmed reviews ALL

Good clean room for 2 persons. There is choice of several warm schowers. ONly the WiFi was too weak for proper use.

Dear JAN D., We very much appreciate your comments regarding your stay at the hotelF1 Valenciennes Douchy-les-Mines. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 15 reviews 8.9/10 Location
  • 74 reviews 4.6/10 Room
  • 66 reviews 8.8/10 Service
  • 9 reviews 0/10 WiFi
  • 58 reviews 7.5/10 Cleanliness
  • 17 reviews 5/10 Value
  • 15 reviews 5.3/10 Breakfast
  • 9 reviews 8.5/10 Vibe

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