ibis budget Dunkerque Grande Synthe

Customer review rating (ALL Rating) 3.8/5 1,421 reviews

ibis budget Dunkerque Grande Synthe
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+ 11 Services

Hotel extras

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

Hotel location

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille
ZAC de Courghain
59760 grande synthe
france

Fax: (+33)3/28218004

Check-in from 12h00

Check out up to 12h00

  • DK BUS:  C1 sortie arrét galilée

  • By plane

    LILLE At 85km / 52.82 miles

  • By car

    N1 par A16 sortie 56 At 0km / 0 miles

GPS:51.007301, 2.310909

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast

One breakfast

Our accommodation(s)

Our guest reviews for
ibis budget Dunkerque Grande Synthe

100% genuine reviews from our guests

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ALL Rating 3.8/5

1,421 reviews

TripAdvisor Rating 3.0/5

414 reviews

Well located...

Customer review rating 3.0/5

Rm Business - 02/12/2021 Confirmed reviews ALL

Beds are not that good ...

Dear RAYMOND M., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ideal room for short stay

Customer review rating 3.0/5

Matt Solo - 15/10/2021 Confirmed reviews ALL

Adequate. Having come from the Reims Ibis Budget hotel, I suggest the Grande Synthe management pay a visit and improve their game.

Dear MATTHEW S., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointed

Customer review rating 2.5/5

Roger H. Couples - 16/09/2021 Confirmed reviews ALL

We use Accor regularly and chose this for its position but we’re bitterly disappointed on arrival. 1. My sat NAV took us round the houses using the exact information given for this hotel. 2 the “hotel” is more akin to a backpackers hostel. Dated, jaded and dirty. Unreliable hot water, no chair, ok bed. It may be budget but I would not stay again.

Dear ROGER H., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not up to usual standard

Customer review rating 3.0/5

Ann W. Couples - 04/09/2021 Confirmed reviews ALL

We arrived later than expected, after 23.00 hours. Accessed our room successfully. We had a clean comfortable bed. The room was very Spartan though. We were hungry and thirsty, having been on the road for over seven hours. We had no suitable coins for the vending machines because almost all our purchases had been card payments. There were not even plastic beakers in the room for us to have a drink of water. In these times of Covid, when extra attention is supposed to be paid to the cleaning of the rooms, it was extremely disappointing to find there was faecal matter on the underside rim of the toilet seat. We could not report the problem because it was so late and there were no staff on duty. The shower was good but it was difficult to access the shower gel. The dispensing nozzle was facing the wall. Breakfast was ok. Plenty of hot milk and coffee. The usual assortment of breads, croissants, cereals, yogurts etc. but not really catering for anyone on a diabetic, sugar free diet, as we are. No pate or meat to go on the bread. Only jams, Nutella and honey. There were some cheeses, so we settled for them. We have used this budget hotel several times previously and expect to do so again at some future date but we seriously hope the standard of cleaning will have improved by then.

Provides all you need

Customer review rating 4.0/5

Anonymous Solo - 30/08/2021 Confirmed reviews ALL

Good, straight forward immaculately clean accommodation to get your head down for a night. I liked being able access it very late but could have done with something like an illuminated sign to make the entrance more obvious in the dark. Also it would have helped in the email instructions if I had been told too go through the pedestrian gate key I my details at the ‘reception’ which would then give me the code to open the main gate. Once I had figured this out all went well thank you.

Dear DAVID H., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient Location

Customer review rating 4.5/5

Roger A. Solo - 28/03/2021 Confirmed reviews ALL

Quiet and relaxing. Friendly reception. Breakfast a bit disappointing, but that was due to covid restrictions,

Dear ROGER A., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Near to ferry, satisfied

Customer review rating 3.5/5

Anonymous Business - 09/03/2021 Confirmed reviews ALL

Perfect

Dear DORIN D., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

WELL LOCATED

Customer review rating 3.5/5

Ja N. 2. Solo - 15/12/2020 Confirmed reviews ALL

good

Dear JEAN A., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nothing special

Customer review rating 2.5/5

Anonymous Business - 17/10/2020 Confirmed reviews ALL

Arrival - booking in machine broken and left room number and code on the screen room clean but window would not close properly

Dear JOHN R., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

WELL LOCATED & WELL MANAGED

Customer review rating 4.5/5

Ja O. 2. Solo - 14/10/2020 Confirmed reviews ALL

good

Dear JEAN A., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ok for the price

Customer review rating 3.0/5

Riikka Couples - 20/08/2020 Confirmed reviews ALL

Ok stay for one night, the bed creaked the whole night every time you moved a bit

Dear RIIKA P., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

great location, secure, clean rooms and easy to find

Customer review rating 5.0/5

Lena Families - 06/08/2020 Confirmed reviews ALL

now stayed 3 times en route to Switzerland. Highly recommend

Dear ANAND S., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay

Customer review rating 4.5/5

Stuart D. Couples - 22/07/2020 Confirmed reviews ALL

stayed many times at this location. Always satisfied, that's why we come back!

Dear STUART D., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 3.0/5

Jr Business - 19/07/2020 Confirmed reviews ALL

Usual standard, needs refurbishing and now getting quite expensive for basic hotel

Dear JOHN R., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Probably One Of The Worst Ibis Hotels I've Ever Stayed In

TripAdvisor rating 2.0/5

paul6402 Couples - 09/12/2019 TripAdvisor review

This was Probably One Of The Worst Ibis Hotels I've Ever Stayed In and I've stayed in lots. This place was dark and dingy with narrow staircases, inadequate bathrooms, uncomfortable beds and ancient decor. I've stayed in many F1 hotels that are better than this.

Dear Customer, Thank you for your remarks, but we were at your disposal to discuss it. cordially

Ibis Budget Grande Synthe

TripAdvisor rating 3.0/5

NevillR1 Family - 22/09/2019 TripAdvisor review

Comfortable and convenient for ferry crossing back to Dover and to centre of Dunkerque for restaurants and supermarket.. Lack of a lift to the first floor made it difficult to bring luggage to room.for elderly guests.

Dear customer, indeed there is no assessor and it's a shame, but do not hesitate to ask us for a room on the ground floor at the next reservation. very cordially

Not as expected - Poor standard

TripAdvisor rating 2.0/5

Tracey J Couples - 17/07/2019 TripAdvisor review

Having stayed in a number of IBIS hotels including budget hotels. This hotel was very old fashioned room with very little airflow due to a very small window. Breakfast was also very poor and lacking choice no croissants which I would have expected been in France. This hotel was more like a F1 hotel whihc would have been half the price at least

What to say!!!!

TripAdvisor rating 3.0/5

wacletham Couples - 17/04/2019 TripAdvisor review

Budget, definitely. But it did what was promised. Have issue with reception closing just before 9pm when bus load of guests due to arrive (who we had to help given nobody there & place in darkness and they couldn’t get a code to work!!) Perhaps an 11pm finish even. It’s not like there is only one employee for reception.

Overnight Stay

TripAdvisor rating 4.0/5

Sheilad88 Couples - 27/03/2019 TripAdvisor review

We only stayed one night at this budget hotel. It was clean, the owner was friendly and helpful. The breakfast was great - proper coffee, not a machine as so often found in lots of hotels now. For the price it is very good value for an overnight stop and close to ferries either in Dunkerque or Calais. We did however have one complaint, the bathroom floor is extremely slippery when wet and my husband did slip and on arriving home we discovered he had broken a rib in his fall.

Perfect hotel. Friendly staff. Nice price.

TripAdvisor rating 5.0/5

JefNys Couples - 12/12/2018 TripAdvisor review

Perfect hotel. Friendly staff at the reception. Very clean and hygienic. Good and clean shower room and toilet. Neat bed linen and good bed. Safe parking. Well run hotel. Excellent location near the motorway exit. Extensive breakfast and very friendly service in the breakfast room. Very helpful and friendly staff. There was even wholemeal bread and fruit. Very quiet hotel and luckily it was not allowed to smoke anywhere. And the price was certainly attractive.

Dear customer, we thank you very much for this beautiful comment you have left us, we wish you a very Merry Christmas. a très bientot

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