ibis budget Strasbourg Palais des Congrès 2 stars

Customer review rating 3.6/5 3,081 reviews

ALLSAFE approved hotel

+ 3 Services

Hotel extras

  • A friendly team on hand to help

  • Ideal location 10 minutes from the train station via Tram B

  • Closed secure car park - 24-hour reception

  • Spacious and bright breakfast room

  • Family Rooms (subject to availability)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Strasbourg Palais des Congrès

1 bis ave. Pierre Mendès France
67300 schiltigheim
france

Tel: +33892683187

Fax: (+33)3/88814959

Check-in from 14h00

Check out up to 11h00

  • By plane

    EINTZHEIM At 40km / 24 miles

GPS :48.603931, 7.758276

Our accommodation(s)

Our guest reviews for
ibis budget Strasbourg Palais des Congrès

100% genuine reviews from our guests

Find out more

ALL Rating 3.6/5

3,081 reviews

tripadvisor

TripAdvisor Rating 3.0/5

742 reviews

Poor house keeping

Customer review rating 1.0/5

Chen Friends - 18/07/2021 Confirmed reviews ALL

We had to change three times the room as the room smell either cigarette or the room was not clean at all : the sleeping sheet was stained with the blood and dirt. The reception guy was very helpful and that’a the only positive experience with our stay.

Dear CHEN-LIANG Q., Thank you for taking the time to tell us about your experience at the ibis budget Strasbourg Palais des Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 4.5/5

Marcin C. Solo - 27/06/2021 Confirmed reviews ALL

Well located hotel - staff members very nice

Dear MARCIN c., We very much appreciate your comments regarding your stay at the ibis budget Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic budget hotel in Strasbourg

Customer review rating 5.0/5

Al I. A. Solo - 02/04/2021 Confirmed reviews ALL

This is fantastic value-for-money hotel for staying in Strasbourg. Next to tramstop, plenty of free parking, free wi-fi and a great range of TV channels make this a must stay location for anyone visiting Strasbourg on business or pleasure who doesn't want to spend more than 50 euros a night on accommodation. Friendly staff, clean room with good shower and toilet. Only thing to remember is bring your own soap - this hotel supplies liquid soap from a dispenser on the wall. If - like me - you prefer your soap in the form of a bar, then you'll need to bring your own. Same goes for nice shampoo. Apart from that, 10 out of 10!

Dear DRAKE A., We very much appreciate your comments regarding your stay at the ibis budget Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst Ever Hotel Stay during the Pandemic

Customer review rating 0.5/5

N. K. Families - 26/10/2020 Confirmed reviews ALL

No measures for any clean except a bottle of Alcohol Gel in the elevator. During My stay the ROOM was never cleaned .. the Floor and the Toilette was not touched. Except the towels were replaced.

Customer review rating 4.0/5

M. Solo - 15/08/2020 Confirmed reviews ALL

Confortable

Worst experience ever

Customer review rating 0.5/5

Spikie Families - 14/08/2020 Confirmed reviews ALL

We arrived at 23h30 to the hotel and our room was not yet ready My 5 years old son has to l Sleep on my feet was not able to wait anymore One hour later finally our room were ready but extremely dirty and badly equipped

Good Location and clean room as always

Customer review rating 4.5/5

Nmk Families - 13/03/2020 Confirmed reviews ALL

I like this hotel as it is a step away from the center of Strasbourg. Access tram just in front of the hotel. Great place to stay always.

Location good i.e. close to Tram Stop. Well its worth the budget, you get what you pay for - still I dont appreciate hair and dirt in the bathroom

Customer review rating 2.5/5

L. G. Families - 17/02/2020 Confirmed reviews ALL

If you want to stay for a cheap price then of course you can expect much. But a clean and hairfree bathroom is the minimum I require. I booked two rooms online. At Check In the staff only found one room. It took quite a while to solve that problem. Sleep was good, location not too bad. Tramstop nearby.

Dear LEE-ROY G., Thank you for taking the time to tell us about your experience at the ibis budget Strasbourg Palais des Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The only reason I come back here because the location is practical

TripAdvisor rating 2.0/5

G3261ZTamandas Business - 19/01/2020 TripAdvisor review

Let's see - this time I had no bathmat on the first night but many towels, second night I had a bathmat and even more towels, third night my rooms was not even cleaned. Heating doesn't work and yet the prices are forever rising!!

Good

Customer review rating 5.0/5

A. H. Friends - 01/01/2020 Confirmed reviews ALL

It's excellent

Dear H. A., We very much appreciate your comments regarding your stay at the ibis budget Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

First time we are so disappointed in a Ibis product we contemplated looking elsewhere.

Customer review rating 2.0/5

Rita Y. Couples - 26/12/2019 Confirmed reviews ALL

Had a hard time finding the front entrance as the gate was locked. Walked around through gated parking lot to enter. The entrance was dark and low ceiled and there was no one at the desk. There were signs/notes telling us about checkin and so I called out and because we were early we just wanted them to hold our luggage. The person seemed to be a staff member but, not front office. Upon return to check in the same member was washing the breakfast room floor and finished before coming over to check us in. We went up to our room and I tried to get into the room using the keypad entry numbers at least 3X but it finally worked. We know what to expect with all Ibis Products because we have stayed in many hotels from Accor chain over the years. The room was totally lacking in appeal. The major observation is the Accor template for this Budget Hôtel is a reflection on the entire chain. We don’t think this property was to the Accor standards of what we have experienced. The responsibility is both the franchise owner and Accor to support each other to maintain the standards expected. The serious problem that we experienced was when we returned on our last night we couldn’t get into the room . I went to find the front staff and the Y. came up and tried inserting a master key which in turn got stuck. He tried everything to get the key out but called a supervisor and indicated it would take an hour to get fixed. He put us in a room across the hall while we waited to get into our room. He finally dismantled the lock and we moved our things into the new room. The next we were checking and because of that keypad issue with the other room we took or things with us to breakfast as we had a train to catch. After breakfast we took turns to go back to the room to refreshen up before leaving. Again keypad didn’t work on this room and we had to leave. All in all this experience would be rated 1 or 2. It’s like this property is being managed with staffing - like a self serve hotel. Very disappointed Rita Y.

Customer review rating 4.0/5

Simona Business - 20/12/2019 Confirmed reviews ALL

I wrote an e-mail,but nobody answered.I called,nobody answered.Don't really understand why to indicate a phone number if nobody answers.

Customer review rating 3.0/5

Jacgerald Business - 27/11/2019 Confirmed reviews ALL

The elevator was not working, the hotel needs a deep cleaning.

Dear JACINTO G., Thank you for taking the time to tell us about your experience at the ibis budget Strasbourg Palais des Congrès. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Think twice

TripAdvisor rating 2.0/5

sorins163 Solo travel - 09/09/2019 TripAdvisor review

Except the receptionist of evening everything sucks! Coffee machine already months doesn't work, if you want a coffee in the morning you must pay 2€ instead of 1.5€ in the machine! When you want to speak with the meneger of the hotel she ignores you! And on top of rveeveryth it's not a normal ibis! Check in at 2pm and check out at 11am! So think twice before going there!

Cheap and cheerful

Customer review rating 3.5/5

Anonymous Families - 02/09/2019 Confirmed reviews ALL

Was good although the air conditioning was NOT working in one room. And the weather was very hot.

Dear ARON S., We very much appreciate your comments regarding your stay at the ibis budget Strasbourg Palais des Congrès. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Terrible Experience and Over-Charged

Customer review rating 0.5/5

Anonymous Families - 20/08/2019 Confirmed reviews ALL

We have booked the Accomodation + CityPass 72 option, but the CityPass 72 was not available at the hostel. Personnel speak no English and not friendly. They ask us to go the tourist office to buy the Pass by ourselves. We checked with other Ibis near the train station. They are much friendly and very aware of the option with CityPass 72. And they recommend us to file complaint and ask for reimbursement of the CityPass. We will pursuit other channels to complain about such defraud and cheating option from your website.

Dear YUFAN Z., Thank you for taking the time to tell us about your experience at the ibis budget Strasbourg Palais des Congrès. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget. Please do not hesitate to contact me during your next visit. Sincerely,

Ibis Budget Strasbourg

TripAdvisor rating 4.0/5

ShaggyLowestoft Couples - 06/02/2019 TripAdvisor review

The hotel was ideally located for access from the main road network and access to the tram network to access the centre of Strasbourg. The room was as expected for the age and location. It suited our purpose for a 1night stopover on route home from Austria.

Modeste

TripAdvisor rating 3.0/5

businesstraveller104 Business - 24/06/2018 TripAdvisor review

The room size was o.k., but qualiy really low. In the room, there was mould in the corners and in the shower the holder for the sprinkler head was broken. The air conditioning was quite noisy and there was no real chair, only a stool. The bed did not have a good mattress and no slat base. I remembered ibis budget as the cheap chain of ibis, however this experience was rather youth hostel like quality instead of a budget hotel.

Not bad

TripAdvisor rating 3.0/5

mahsa_nodet Family - 12/01/2018 TripAdvisor review

It took half an hour for us to prove that we had reservation! They did not have any record that shows the reservation. The staff did not speak English efficiently and they werenot warm and welcoming at all. The room was not clean and comfortable enough.

If you just want a bed for the night, this is ideal

TripAdvisor rating 5.0/5

RichardMingay Couples - 02/12/2017 TripAdvisor review

We wanted to stay just one night to visit the Christmas Market. This hotel was ideal. Obviously it is a budget hotel so all you get is a bed and a basic shower and toilet,no frills at all.. But it is ideally located to visit the town centre as a tram stop is just across the road. Secure but small car park,but it still had spaces later in the night. By checking in online you get your room code sent to you so you can go straight to your room.

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