Drew E.
Couples - 05/10/2020
Confirmed reviews ALL
So handy for Brittany Ferries
Excellent service from the hostess
Customer review rating 4.1/5
Mrs S.
Couples - 30/09/2020
Confirmed reviews ALL
Felt comfortable about Covid awareness. A basic hotel well placed for the ferry. We were even able to have a very economic meal there & avoid having to go & mix elsewhere.
good location, value for money
Customer review rating 4.1/5
Nruk
Families - 21/08/2020
Confirmed reviews ALL
overnight stay ahead of return ferry to UK
Good value
Customer review rating 4.1/5
Andrew B.
Couples - 07/08/2020
Confirmed reviews ALL
Found hotel difficult to find
Good location but not the clean
Customer review rating 4.1/5
Nathalie C.
Families - 06/08/2020
Confirmed reviews ALL
We sent an email 3 days prior although only received a response that evening as we had inquired as to how it would work to check in late ( we were arriving at 1-2am).
Upon arrival in the room we had to make the bed ourselves for the 3rd person and found the underlying sheet ( mattress protector) was not cleaned properly.
This then pushed us to check the cleaning of the room which had not been properly done. I understand it is a budget hotel, although in the middle of a pandemic and even on an usual occasion there is no minimum amount of hygiene in regards to the star rating, hygiene is hygiene, no excuse.
Customer review rating 4.1/5
Martin B.
Families - 03/08/2020
Confirmed reviews ALL
I was not impressed when I needed to make the bed when I arrived at 23.00 hrs.
The rest of the experience was Ok.
Family room perfect for night before the ferry.
Customer review rating 4.1/5
Laura
Families - 03/08/2020
Confirmed reviews ALL
Very clean and comfy room.
Update the TV's to smart ones.
Easy to check in and out, well located
Customer review rating 4.1/5
Alex
Families - 29/07/2020
Confirmed reviews ALL
Great place to stay before or after the ferry
Location good, great breakfast
Customer review rating 4.1/5
Anonymous
Families - 25/07/2020
Confirmed reviews ALL
Room not as clean as I would have expected (floors) Tables Outside not cleaned at all during stay. Hotel noisy - road and water running, so did not sleep so well and leak in toilet bowl meant constant dripping of water. Breakfast excellent and like the ease of checking in and out. Staff friendly and helpful.
Very well located. Easy to find just off the ferry at Ouistreham
Customer review rating 4.1/5
M A.
Couples - 23/07/2020
Confirmed reviews ALL
Everything was fine. Bed really comfortable, nice breakfast in the morning. Quiet location. All in all a pleasant experience.
Basic hotel, well located for the port
Customer review rating 4.1/5
David B.
Couples - 21/07/2020
Confirmed reviews ALL
We book into this budget hotel regularly as it is well located for cross channel ferries. Basic but clean. You get why you pay for
Pleasant staff
Customer review rating 4.1/5
Sdp
Couples - 11/07/2020
Confirmed reviews ALL
Adequate room but tiny pillows and towels. Breakfast poor - no decaf coffee, croissants tasted as though they were yesterday’s reheated, not much choice
Tick all the boxes we needed
Customer review rating 4.1/5
Weiwei
Friends - 03/03/2020
Confirmed reviews ALL
Travel by car from the UK, hop around the towns and famous sites , stayed there 3 nights . 10 mins drive to ferry station , easy to go to other towns for dinner or sightseeing’s ! 3:00pm no receptionist but auto check in machine works well to provide a access code ! If you can speak French will be a plus as staff don’t speak English
ideal for ferry port
Customer review rating 4.1/5
Adrian H.
Couples - 03/03/2020
Confirmed reviews ALL
well located for travelling to the UK via ferry when catching the early morning sailings
We use the Herouville Ibis Budget becasue of its location and the helpful staff
Customer review rating 4.1/5
Anonymous
Couples - 17/02/2020
Confirmed reviews ALL
Most of our visits to Ibis Budget Herouville have been very good but Saturday 16 February was spoiled by a group of people who were very badly behaved screaming and shouting until the early hours. I appreciate that the hotel does not employ night staff to monitor their guests and as the problem did not arise until quite late in the evening I do not know what can be done to ensure that this behaviour is prvented.
Comfortably warm
Customer review rating 4.1/5
Anonymous
Couples - 02/02/2020
Confirmed reviews ALL
We arrived late and off the ferry. Used the entry machine. Found our room warm, clean and comfortable. Couldn't find breakfast time info on the website, so we were a bit late for breakfast in the morning but we were kindly offered it, anyway. Thank you for a restful stay.
Dear MOIRA T.,
We very much appreciate your comments regarding your stay at the ibis budget Caen Hérouville.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Small room
Customer review rating 4.1/5
Guy
Business - 28/01/2020
Confirmed reviews ALL
Terrible of odor of drains in bathroom ruined my stay. So bad it kept me awake
Dear GUY D.,
Thank you for taking the time to tell us about your experience at the ibis budget Caen Hérouville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Overnight stop
TripAdvisor rating 3.5/5
suesoutham13
Family - 15/01/2020
TripAdvisor review
Staff were very friendly and helpful. The hotel was clean and comfortable as usual. We usually prefer to stay here when returning for the ferry as we know it is comfortable and good value. It is helpful that the Campanile restaurant is within walking distance.
Perfect for the price
Customer review rating 4.1/5
Sam
Families - 08/01/2020
Confirmed reviews ALL
Arrived on new years day, self checked in and stayed overnight in very reasonable family room. The staff were very helpful .
