ibis budget Marseille Vieux Port 2 stars

Customer review rating 4.0/5 8,298 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis budget Marseille Vieux Port
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Hotel extras

  • Friendly and modern

  • 5 minutes on foot from the Old Port and Metro

  • Right in the heart of Marseille

  • Lively neighborhood with restaurants

  • 24-hour reception - free high-speed WIFI

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Snack & beverage machinePaying
Business services
  • 3 meeting room(s)
Information message

Hotel location

ibis budget Marseille Vieux Port

46 rue Sainte
13001
marseille
france

Tel: +33892680582

Fax: (+33)4/91549575

Check-in from 13h00

Check out up to 12h00

  • By plane

    MARSEILLE PROVENCE At 26km / 16.16 miles

GPS :43.292195, 5.373801

Exhibition and convention centre

  • PALAIS DU PHARO 2.0 km / 1.24 mi
Exhibition and convention centre

Your meetings and events

Room descriptions and layouts

3 

meeting rooms

From 1 to 100 

attendees

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Our accommodation(s)

DOUBLE - Room with a large bed for 2 people

  • Max. number of persons: 2
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet

TRIPLE - Room with a large bed and a bunk bed

Accessible room
  • Max. number of persons: 3
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk

TWIN - Room with twin beds.

  • Max. number of persons: 2
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
Rooms

Our restaurants and bars

LA CAPITAINERIE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis budget Marseille Vieux Port

100% genuine reviews from our guests

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ALL Rating 4.0/5

8,298 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,712 reviews

Cancellation policy during a pandemic is disgraceful

Customer review rating 4.0/5

M C. Couples - 07/11/2020 Confirmed reviews ALL

We didn’t actually go. Our flights were cancelled due to the pandemic and given that we wouldn’t be given a voucher, we had to book a new date which we obviously couldn’t do because no one knows when things will be back to normal we just didn’t go and didn’t say anything about it. We have experience of this with your hotel as an earlier trip was cancelled and we’ve been told we have to pay the difference for the new dates in April which still may not even happen.

Dear Guest, Thank you for taking the time to share your review. We understand your frustration and disappointment and also that changes are ongoing and unforeseeable due to COVID-19. The safety and wellbeing of our guests is a top priority for Accor and we have implemented new cancellation/modification policies to provide our guests with increased flexibility. Please contact us to discuss the options we can offer you. We do hope to welcome you in the future. Best wishes, Stéphane Mojica, Manager

Well located. but very poor product.

Customer review rating 4.0/5

Karl Business - 04/09/2020 Confirmed reviews ALL

The Check-in process was smooth. The room and corridor were dirty. Hair everywhere, dirty linen in the corridor. AC was very noisy. Parking was not available. No telephone in the room. I completely understand that this is a budget hotel, however, there is a minimum a guest should expect if you are trying to build loyalty.

Dear Karl, Thank you for taking the time to share your feedback. While we are pleased you appreciated our location, we are sorry about the issues you encountered. We regret that our high standards were not met and this will be reviewed with housekeeping, please don't hesitate to bring these matters to our attention during your stay so that we may take corrective action, as is also the case with any disturbance form our air conditioning system. We have a parking lot with a limited number of places, subject to availability and on a first come first served basis and we regret if this was already full upon your arrival. Some street parking is possible and the 'Estienne d'Orves' public car park is nearby, our team can provide you with more details if needed. We have found at present that most guests prefer to use their own phones with the incorporated technology that allows them to contact us when needed and therefore a phone is no longer a necessity. We hope that we may have the chance to welcome you back for a more pleasant experience in the future. Kind regards, Stéphane Mojica, Manager

Very well located

Customer review rating 4.0/5

Natalia Business - 29/08/2020 Confirmed reviews ALL

All good, Perfect air condition, quiet and clean. No regrets!!

pas terrible

Customer review rating 4.0/5

Patrice L. Couples - 26/08/2020 Confirmed reviews ALL

hotel miteux

Great location, especially for the price

Customer review rating 4.0/5

Anonymous Couples - 18/08/2020 Confirmed reviews ALL

Ibis hotels are consistent - you always know what what you’re paying for. Apart from the fantastic location of Hotel Ibis Marseille Vieux Port, I would particularly commend this Ibis for the excellent service and welcome.

Dear guest, Thank you for such positive feedback. We appreciate your recognition of our team's excellent service. This is our highest reward and inspires our team members to continue with their efforts to uphold our high standards. We hope that you will visit us again in the future. All the best, Stéphane Mojica, Manager

Great location but average services

Customer review rating 4.0/5

Rima Solo - 31/07/2020 Confirmed reviews ALL

The hotel is very well located at the heart of Marseilles, but at my arrival the electrical store behind the window was not working (there was no light in the room because I could not open it). These issues were later fixed though. The provided towels were wet the first day and they were not changed everyday, I had to ask for new ones more than once.

Well located BUT...

Customer review rating 4.0/5

Mathilde Couples - 27/07/2020 Confirmed reviews ALL

Well located but not so good general state. The shower was broken so every time we took one we were putting water all around the bathroom. Do not count on the parking if you have a big car (apparently a break is a big car...) + you have to pay for the parking, which wasn't mentioned. Good for a two-nights stand but not more.

Dear Mathilde, Thank you for reviewing your recent stay. We are very pleased to know that our location was convenient for you. Please accept our apologies for any issues with the shower and we will look into this immediately. Please don't hesitate to bring such matters to our attention while on-site so that we may take immediate action. Included in the booking confirmation is a message informing our guests that our car park is very small, is on a first-come, first-served basis with a cost 11 euros per car per night and can only be used for small cars; it is not suitable for 4x4, estate cars or similar. A public car park can be found nearby if needed and our team can help with directions. It would be a pleasure to see you again in the future. Best regards, Stéphane Mojica, Manager

Well located

Customer review rating 4.0/5

B. Couples - 18/07/2020 Confirmed reviews ALL

The hotel is well located, the staff is very welcoming and friendly. The room is clean but noisy and too small for two persons. Globally the trip was good.

Dear Guest, Many thanks for taking the time to share your feedback with us. It is great to hear that you appreciated our convenient location. We are sorry that we were not able to meet all of your expectations and apologise for any inconvenience. Feedback from our guests is important to us, as it gives us an opportunity to make improvements in the future. We do have rooms overlooking the courtyard which may suit you better on your next visit, so please don't hesitate to let us know your preferences. It would be a pleasure to see you again in the future. Best regards, Stéphane Mojica, Manager

air conditioner not working

Customer review rating 4.0/5

Ricardo M. Families - 16/07/2020 Confirmed reviews ALL

Air conditioner was not working and it was very difficult to sleep. the Baby crib was not set, and I had to do it by my self

Dear Ricardo, Thank you for taking the time to comment on your stay. We regret to read that your visit did not meet all your expectations. Our reception team is available 24/7 and we would have been very happy to have assisted with adjusting the controls or found a solution. We have implemented new measures for the well-being of our guests as well as our team members and making up the cot is something left to our guests, however, please request help if needed. We hope we will have the opportunity to welcome you back in the future. Kind regards, Stéphane Mojica, Manager

Very poor experience

Customer review rating 4.0/5

Marie Business - 15/03/2020 Confirmed reviews ALL

The room was not clean (bathroom and bedroom), with a very strange smell in the air. The bed was terrific. I know Ibis Budget and the services usually delivered, I will never come again in this one.

Dear Marie, Thank you for taking the time to share your experience with us. We work hard to provide all our guests with a pleasant experience and It is disappointing to hear that your recent stay with us fell short of your expectations. We regret you did not inform us of these concerns while on-site so that we could have taken immediate action. Please accept our apologies and rest assured that we have addressed these issues with the concerned team members. We hope that you will give us another chance in the future. Kind regards, Stéphane Mojica, Manager

Great location

Customer review rating 4.0/5

David P. Solo - 16/02/2020 Confirmed reviews ALL

I stayed in this hotel during one weekend to visit Marseille. The rooms are standard, not luxurious at all, but the hotel enjoyed all I needed, it was very close to the old port, had a nice breakfast and it was close to the main highlights of the city. I was also happy with the breakfast, that I believe is quite decent compare to other hotels. All in all, I highly recommend the hotel for short visits to Marseille.

Dear David, Thanks for taking the time to review your visit to our hotel. It is a pleasure to know that our location and amenities were so convenient for you. Your mention of our breakfast is also appreciated. We are proud to offer a quality breakfast spread to suit everyone's tastes and help our guests get a good start to their day. We look forward to welcoming you back in the future! Kind regards, Stéphane Mojica, Manager

well located

Customer review rating 4.0/5

A. F. Solo - 14/02/2020 Confirmed reviews ALL

Poor

Dear Guest, Thank you for taking the time to send us your feedback. While we are glad that you found our location convenient, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement. It would be a pleasure to welcome you back in the future. Best regards, Stéphane Mojica, Manager

my impression

Customer review rating 4.0/5

Richard Solo - 02/02/2020 Confirmed reviews ALL

i have stayed there several times each time i stay i point things out and stephane the manager always listens i point out to him members of staff who are very good and he always takes note taking into consideration it is budget i am very happy with this hotel

Dear Richard, Thank you for such a positive review of your time at Hotel Ibis budget Marseille Vieux Port. It is always a pleasure for us to welcome a returning guest and it is rewarding to know that we continue to provide that value and service that you have come to expect from us. We hope to see you again on many more occasions. Kind regards, Stéphane Mojica, Manager

Perfect location

Customer review rating 4.0/5

Bogdan Friends - 28/01/2020 Confirmed reviews ALL

Excellent location, good breakfast, clean room, smooth check-in/check-out.

next to the port

TripAdvisor rating 3.5/5

jolha2016 Friends getaway - 27/01/2020 TripAdvisor review

good location, next to the port and restaurants, there is a SPAR shop 3 minutes away, budget rooms but there is everything you need, towels changed every day,there is a renovation at the moment so there are people working outside and it is a bit noisy

Dear Guest, Thank you for taking the time to comment on your stay. We are delighted to know that you had a pleasant stay overall and appreciated our location as well as our well-equipped rooms. We are, however, sorry for any disturbance caused by the works currently taking place outdoors; please do not hesitate to inform our team of any issues or concerns during your stay so that our team can provide an immediate solution. We look forward to welcoming you back in the future. Best wishes, Stéphane Mojica, Manager

Very good located and good stay!

Customer review rating 4.0/5

Desislava P. Friends - 21/01/2020 Confirmed reviews ALL

I am happy that my rest was in Ibis Marseille !

Nice and budget friendly hotel at Vieux-Port

Customer review rating 4.0/5

Filiz T. Families - 06/01/2020 Confirmed reviews ALL

I stayed for 2 nights, I absolutely loved the location of the hotel. Close to all attractions and public transport. The staff were very friendly and the rooms are good value for its price. A great option for a short stay at the heart of Marseille. I would choose the same hotel for my next stay.

Dear Filiz, Many thanks for your kind review. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations of quality service. We are also pleased to hear that our location was convenient for you and that we would be your top choice should you visit our city again. We hope to welcome you back in the future and we wish you all the best for the year ahead! Kind regards, Stéphane Mojica, Manager

Mr

Customer review rating 4.0/5

Mike D. Solo - 02/01/2020 Confirmed reviews ALL

Good value well located hotel

Customer review rating 4.0/5

James M. Solo - 27/12/2019 Confirmed reviews ALL

Everybody very nice and helpful except for one sour-faced and rude young lady on reception

Dear James, Thank you for taking the time to share this review. Our team members always go out of their way to ensure they deliver the best service possible, so we are disappointed that you felt one of our team did not meet our standards. This will be addressed with the concerned party and extra training carried out to ensure this situation is not repeated in the future. Please accept our sincere apologies. We hope to welcome you back again. Best wishes for the coming year, Stéphane Mojica, Manager

Perfectly standard.

Customer review rating 4.0/5

Gilles Solo - 27/12/2019 Confirmed reviews ALL

All was organized. No surprise perfect location and comfortable sheets

Dear Gilles, Thank you for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us and that you enjoyed our location. The comfort and overall satisfaction of our guests is of the utmost importance to us, and it is quite rewarding to receive your positive feedback. It would be a pleasure to welcome you back and we wish you all the best for the festive season. Kind regards, Stéphane Mojica, Manager

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