ibis budget Frankfurt Offenbach Sued

ibis budget Frankfurt Offenbach Sued 1 estrela

Nota clientes Avis (Classificação ALL) 3.6/5 263 comentários

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Extras do hotel

  • Wi-Fi grátis em todo o hotel, incluindo no seu quarto

  • Parque de estacionamento gratuito no hotel

  • Máquina de venda automática de snacks e bebidas no hotel

  • Bons acessos à saída de Taunusring, na autoestrada A661

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

Localização do hotel

ibis budget Frankfurt Offenbach Sued

Sprendlinger Landstrasse 175
63069 OFFENBACH
Alemanha

GPS:50.085064, 8.745338

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Salas de reunião

Café da manhã Foto não contratual

As nossas reuniões e eventos

Descrições e configurações das salas

sala de reuniões

De 1 a 0 

participantes

Configuração não disponível para estes critérios
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Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Saber mais

Classificação ALL  3.6/5  263 comentários

Classificação do TripAdvisor  3.5/5  201 comentários

Fácil hospedagem

Nota clientes Avis 4.5/5

Anónimo Casais - Comentários confirmados de ALL

Muito boa

hotel com pouca manutenção

Nota clientes Avis 2.5/5

Beatriz Casais - Comentários confirmados de ALL

porta do chuveiro estava com a dobradiça quebrada, bastante perigoso. O hotel merece uma repaginada, esta bastante decadente.

Boa dormida, péssimo café da manhã

Nota clientes Avis 3.5/5

Ana Negócios - Comentários confirmados de ALL

A localicação e a qualidade do quarto atendeu às minhas expectativas e necessidades. O café da manhã deixou muito a desejar. A qualidade dos alimentos oferecidos é muito baixa.

Invasion of privacy

Nota Tripadvisor 1.0/5

Nikki F Famílias - Avaliação com certificação TripAdvisor

Written complaint. At the bottom is their response. Good morning. I think it’s a good thing I could not find a telephone number for someone to speak to as I am so upset and angry. At 10am this morning a member of staff came in our room and I was naked!!!! I put a towel on and went outside it was the guy that checked us in. I asked if he came in he said yes it’s room control. I said you didn’t even knock. He said I did you obviously just didn’t hear me. I said you absolutely did not knock. Well I didn’t see anything he said what do you want me to do? I said I feel violated and you should not have done that I want to speak to the manger he said I am the manager. I said I want to make a complaint. He said what do you want me to do and walked off down the hallway muttering to himself. I picked up my mother in law from the other room that we booked I said did someone come in your room she said yea but it’s ok I was sat on the bed dressed. I said did he knock. She said no!!!! I then went to reception and a young girl was there. I said can I speak to the manager please. She rang the person and he refused to come down. I told her what happened and she said I was completely correct in how I felt but said what can I do. I’m sorry the manager isn’t here she’s on holiday. The guys name was ahil allergy. (Not spelt correctly I’m sure. Sorry) I am so angry and upset I’m still shaking writing this. On a lighter note I asked about the duvet situation to the girl at reception as we had a single duvet for 2 people. She said yes we don’t have enough provided to us so it’s all we have. Not good. This maybe budget and an easy solution for us after a concert but I do expect to be warm when sleeping. Also as an Accor member my husband would like to add he wasn’t offered a welcome drink on arrival or a room upgrade. I really would appreciate some feedback this situation. I feel violated!!! first of all we have no room upgrade and no welcome drink on offer for the guests . The guest did not inquire about an additional blanket, either in the evening or in the morning. On this day, a new employee was on duty, he was supposed to check all the rooms to see if the guests had already checked out. He should go in after several knocks with no answer. It was probably louder in this room, so the guest didn't hear the knocking. Of course, the employee closed the door immediately and apologized. The woman came out of the room and said angrily that she would complain. The employee then apologized again. Why is it now a so big problem has come I do not understand. But as the operator I would like to apologize!! My response Good afternoon, Your response is not friendly at all. I feel even more disrespected now. Totally understand about the room upgrade and drink etc. The bedding situation is ridiculous, who do I ask when there was no member of staff there at 1am and in the morning I did ask the young lady at reception. The guy absolutely did not knock on my door or my mother in laws door. Our rooms were not loud at all. The guy did not apologise, in fact if he had been abit nicer when I went outside I probably wouldn’t be so bloody mad. Your response to my complaint has put all the blame on to me and as a customer at your hotel I feel very belittled. I am going to post my complaint and your response on social media and will be tagging you. If you don’t understand that I feel violated in a room that I paid for and expected privacy, I am very shocked by this. Kind regards

HORRIVEL

Nota clientes Avis 2.0/5

Marcilane Casais - Comentários confirmados de ALL

Não tem metro por perto Quando chegamos no quarto não havia toalhas de banho, tive que solicitar. O café da manhã a parte de frios não estava em refrigeração e como estava muito quente, a manteiga estava se desfazendo e não havia ninguém para limpar as mesas e o chão e as mesas estavam sujos de migalhas de pão.

Exmo Senhor(a) V., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no ibis budget Frankfurt Offenbach Sued. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Ibis Budget desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 121 comentários 7.2/10 Localização
  • 273 comentários 4.1/10 Quarto
  • 150 comentários 7.7/10 Serviço
  • 7 comentários 7.7/10 Internet
  • 187 comentários 2.9/10 Limpeza
  • 134 comentários 3/10 Conforto
  • 65 comentários 4.8/10 Pequeno-almoço
  • 35 comentários 1.3/10 Comodidades

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