Information message

Novotel Zurich City-West Hotel 4 stars

Customer review rating 4.3/5 5,703 reviews

ALLSAFE approved hotel

Novotel Zurich City-West
See on a map
+ 25 Services

Hotel extras

  • An ALLSAFE certified hotel

  • Easy access from the airport and downtown

  • Event rooms with natural light and high-speed internet

  • The fitness room has the cardio & calisthenics equipment, bench & yoga mats

  • Fun and excitement with our escape room. Book now at http://www.room67.net

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions (nearby)
  • Other sports activities
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13
Am Turbinenplatz
8005 zurich
switzerland

Tel: +41442762200

Fax: (+41)44/2762299

Check-in from 15h00

Check out up to 11h00

  • Bhf. Zürich Hardbrücke :  S3,5,6,7,8,9,11 Bhf. Hardbrücke

  • Tram 4 :  Tram 4 Technopark

  • By plane

    ZURICH At 8km / 4.97 miles

  • By train

    ZURICH/ZUERICH At 2km / 1.24 miles

GPS :47.38923, 8.51656

Companies

  • ABB 7.0 km / 4.35 mi
  • BARRY CALLEBAUT 0.2 km / 0.12 mi
  • BASF 0.3 km / 0.19 mi
  • BLUEWIN 0.5 km / 0.31 mi
  • EMC 0.4 km / 0.25 mi
  • FRANCE TELECOM 0.4 km / 0.25 mi
  • IBM 3.0 km / 1.86 mi
  • MAN TURBO 0.3 km / 0.19 mi
  • NOKIA 0.4 km / 0.25 mi
  • ORANGE 0.5 km / 0.31 mi
  • POYRY 0.4 km / 0.25 mi
  • SAP 1.0 km / 0.62 mi
  • SIEMENS 1.2 km / 0.75 mi
  • SIKA 5.0 km / 3.11 mi
  • SULZER ESCHER WYSS 0.5 km / 0.31 mi
  • SWISSCOM 0.5 km / 0.31 mi
  • UBS 7.0 km / 4.35 mi
  • ZKB 0.3 km / 0.19 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

meeting rooms

From 1 to 300 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Screen

  • Auditorium

  • Flipchart

  • Indoor and Outdoor facilities

  • Audio and video equipment

  • Meeting room

  • Videoconferencing

  • Lectern

  • Podium

  • Day light

  • WIFI access

  • Video equipment

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

We look after you around the clock! Classics of Swiss cuisine, creative burgers and healthy bowls are the specialties of the house. We also host private and corporate events.

GOURMETBAR BY NOVOTEL

The hotel bar offers classic as well as surprising self-creations, whether it be coffee, cocktail or long drink drinkers, wine lovers or explorers of fine beer, there is something for everyone!

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,703 reviews

TripAdvisor Rating 4.0/5

1,552 reviews

Good location

Customer review rating 2.5/5

Anjum A. Families - 11/09/2021 Confirmed reviews ALL

No tissue No coffee No disposables Need to ask all the time the reception Very small 1 pc of soap for 4 people in 3 days

Perfect stay

Customer review rating 5.0/5

Zuzana Friends - 07/09/2021 Confirmed reviews ALL

Our stay in this hotel was just perfect! Check in process was quick and easy, room was spacious, clean and well equipped. AC is silent and beds are really comfortable. What I loved the most was the hotel staff. Receptionists and breakfast hostesses are so nice! They are very helpful, smiling all the time and make you feel welcome. Location of the hotel is also convenient-only few stops from tram stop and there are nice bars and restaurants in the neighbourhood as well. I totally reccommend this place to all visitors of Zurich!

Dear ZUZANA D., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Lovely hotel

Customer review rating 5.0/5

Marcelo Solo - 06/09/2021 Confirmed reviews ALL

Had booked the Ibis next door that was under renovation so I was given a stay at the Novotel instead, great hotel and very helpful staff.

Rooms & toilets were not clean and were smelling

Customer review rating 2.0/5

Anonymous Business - 05/09/2021 Confirmed reviews ALL

Never had such a bad experience with accor hotels like this one. The rooms were not clean, AC was noise with a clatter noise all night, toilets didn’t have any body lotion or shampoo or conditioner. Only the body wash. Ironing place was dirty. I was wondering whether it was Novotel or somewhere else.

4

Customer review rating 2.0/5

Anonymous Couples - 28/08/2021 Confirmed reviews ALL

Sorry I have to be honest not personal Was very bad, the washing zink in the wash room was not flowing. Our room was not cleaned the whole day that means Babbage bags and old towels were not changed. etc

Great Check inn Experience

Customer review rating 3.5/5

Anonymous Couples - 28/08/2021 Confirmed reviews ALL

Friendly staff specially check in staff

very good location

Customer review rating 5.0/5

Maggie Families - 24/08/2021 Confirmed reviews ALL

Very frendly, clean and good for the price

Dear Maggie, We very much appreciate your comments regarding your stay at the Novotel Zurich City West. Great that you enjoyed your stay and the location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Not the Novotel Hotel I expected

Customer review rating 1.5/5

Gazelle Friends - 23/08/2021 Confirmed reviews ALL

Everything was broken (pieces of the hotel room falling apart - even the rattling ceiling panel fell down on us at the front door). The AC was rattling the panel all night everyday and kept me awake, and the fridge in the other room kept flashing the light on and off keeping my friends awake. Didn’t even complain because it didn’t even seem like anything would change and we just didn’t want to deal with it. When we were leaving the day of, one of the workers put our luggage in the luggage room and when we went to go grab it later, this other guy asked for a ticket (which we never got, we just assumed the room was our luggage only since we walked in and put it in there ourself) and he was a little rude like he wasn’t going to give our luggage but I looked at him and said “well nothing we can do so I’m going to grab my luggage.” It was awkward and uncomfortable and not our fault. It was beautiful on the outside but honestly I wish we just chose somewhere closer to downtown and paid a bit more because this stay was the worst out of all of our hotels on our 2 week vacation. It felt like I was in a hostel.

Very comfortable

Customer review rating 5.0/5

Charles Couples - 20/08/2021 Confirmed reviews ALL

We had a great stay in a confortable and large room with very nice staff. Thanks for the experience.

Dear Charles, We very much appreciate your amazing comment regarding your stay at the Novotel Zurich City West. It is such a pleasure to receive such a good feedback. I will share your comments with our team, since I'm sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Fusenig Front Office Manager

Well located- Good stay

Customer review rating 4.5/5

Ruth L. Couples - 18/08/2021 Confirmed reviews ALL

Very good

TV did not work and was not be fixed

Customer review rating 1.5/5

Anon Y. M. Couples - 17/08/2021 Confirmed reviews ALL

Nice and helpful staff. TV in room not working when we arrived. Reported the next morning but not fixed for the whole of our 3 night stay.

Disappointed, air condition was not working properly, breakfast was a total mess! Insufficient personnel. Will not come back to this hotel!

Customer review rating 2.0/5

T.b. Families - 16/08/2021 Confirmed reviews ALL

Resume: air condition was not working properly, breakfast was a total mess! Insufficient personnel. Will not come back to this hotel! We stayed 2 nights in a suite and had to ask 5 times reception to get the air condition working as the fuse in the electrical cabinet just could not stay up. Outside temperature during the day was in the 30s and at night over 20-25. Just not acceptable. It was a family vacation trip and you plan to relax not to complain/stress about a faulty air conditioning system. Our two kids (7 and 3 y.o) had a really hard time to sleep at night because of the hot temperature. This "circus" went on for the entire stay. NOBODY could fix the issue and did not propose any solution to the problem. Oh, one person from the reception suggested to "glue" the fuse on its up position! My answer: that's a perfect way to start a fire!!!! so please do not do it! On the last day we decided to go for the breakfast. I have never seen such a mess in the hundreds of nights spent at hotels around the world. Hotel had one person at entrance registering the people taking the breakfast and one inside, that by the way was its first day in job! So a staff total of 2 "trying" to serve around 50 guests...I let you imagine what was going on. Coffee machine out of coffee, missing food, beverages, everything, a total DISASTER. Even a school summer camp is far better organized. Before leaving asked reception to exchange a couple of words with Hotel Manager and never heard back from him so hopefully this review will reach him and he will take the necessary corrective actions because it is clear for us that we will not comeback to this Novotel. It was our second stay in this hotel and the first one (2018) was perfect. COVID is no excuse when you pay more than 500 CHF for a 2-night stay, just not acceptable what went on during our stay. PS: they have free welcome gifts for kids but we had to ask for it as during check-in nobody proposed it...

Great stay!

Customer review rating 5.0/5

Bradley G. Families - 16/08/2021 Confirmed reviews ALL

Enjoyed the Hotel, it’s location, and all it had to offer.

Good and relaxing stay

Customer review rating 4.5/5

Rashed Families - 14/08/2021 Confirmed reviews ALL

The hotel room was very comfortable and the location of the hotel is very convenient and close to the main stations.

Just perfect

Customer review rating 5.0/5

Fiona Families - 14/08/2021 Confirmed reviews ALL

Our family stayed for three nights. We had a lovely time. The room was perfect for our needs, the pool was great, the restaurant excellent. All staff we met were fantastic. Just had a great time.

Location was great and the kids loved the pool

Customer review rating 5.0/5

Bkm Families - 13/08/2021 Confirmed reviews ALL

very welcoming and friendly staff

Nice hotel for weekend city break

TripAdvisor rating 4.0/5

krzysztofzadlo 11/08/2021 TripAdvisor review

Everything its good, very nice breakfast (one strange thing - breakfast without ketchup/mayo/mustard, good connection with city center, very close from hotel train station, swimming pool its nice. I recommend.

Not Novotel I expected

TripAdvisor rating 3.0/5

ShadowUZ 27/08/2020 TripAdvisor review

We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink. Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)

Dear guest, I am very pleased that you took the time to review your visit with us at Novotel Zürich City-West. Thank you for your positive comments for our pool, safety measures and staff. Also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Of course, you can expect absolute perfection when cleaning the bathroom. Unfortunately it is not possible for us to find out in which room you stayed. Maybe you will find the possibility to forward a short note with the information to us. Further bathroom products are available at any time on request at our hotel reception. In the higher categories executive and suites, these are automatically stored in the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christina Bonertz General Manager

Usual quality

TripAdvisor rating 5.0/5

tomcleverly Business - 14/03/2020 TripAdvisor review

Usual high and consistent standard. Great pancakes at breakfast. Am easy check in and check out. Quiet rooms and I like the option to not have rooms cleaned so as to benefit the environment and not spread Corona virus.

Dear Tomcleverly, We thank your for your stay and appreciate sharing your wonderful experience on Tripadvisor with us. It is great to hear, that you overall enjoyed your stay in the Novotel Zürich City-West. Especially that you enjoyed your Pancakes at the Breakfast in the morning. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Tawi Upin Front Office Supervisor

Good location but renovation of the rooms on going

TripAdvisor rating 3.0/5

Francesco D Family - 08/01/2020 TripAdvisor review

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

Dear guest, Thank you for being our guest and for taking the time to provide us some feedback. We already completed the room reservation in December last year. Maybe you were in the hotel shortly after we installed new carpets in the corridors, please excuse that the smell of the adhesive. We are pleased that you found the tram line around the corner useful, as well as the renovated hotel areas such as the pool and fitness. We hope to see you again soon. Kind Regards Christina Bonertz General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby