Hotel - Novotel Zurich City-West
Novotel Hotel Novotel Hotel

Novotel Zurich City-West Hotel

4.0/5 1,506 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby


ABB7 km / 4.35 mi BASF0.3 km / 0.19 mi EMC0.4 km / 0.25 mi IBM3 km / 1.86 mi NOKIA0.4 km / 0.25 mi POYRY0.4 km / 0.25 mi SIEMENS1.2 km / 0.75 mi SULZER ESCHER WYSS0.5 km / 0.31 mi UBS7 km / 4.35 mi
BARRY CALLEBAUT0.2 km / 0.12 mi BLUEWIN0.5 km / 0.31 mi FRANCE TELECOM0.4 km / 0.25 mi MAN TURBO0.3 km / 0.19 mi ORANGE0.5 km / 0.31 mi SAP1 km / 0.62 mi SIKA5 km / 3.11 mi SWISSCOM0.5 km / 0.31 mi ZKB0.3 km / 0.19 mi

Congress centre

HALLENSTADIUM6 km / 3.73 mi

Exhibition centre

MESSE ZURICH6 km / 3.73 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Zurich City-West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HOTTINGEN 25 m2 2 m 16 0 10 0 0
ALBISRIEDEN 40 m2 2 m 36 14 18 18 2
WIEDIKON 40 m2 2 m 36 12 14 16 2
ALTSTETTEN 85 m2 3 m 90 20 20 40 5
WIPKINGEN 85 m2 3 m 90 20 20 40 5
HÖNGG 100 m2 3 m 100 24 24 50 6
ALTSTETTEN + WIPKINGEN 170 m2 3 m 180 40 40 80 10
HÖNGG + WIPKINGEN 185 m2 3 m 190 44 44 90 13
HÖNGG + WIPKINGEN + ALTSTETTEN 270 m2 3 m 300 64 64 130 18
    • Screen
    • Auditorium
    • Flipchart
    • Indoor and Outdoor facilities
    • Audio and video equipment
    • Meeting room
    • Videoconferencing
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 132 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Bouquet TV Canal+ and Canalsat
    • Telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 ALL Rating 4,787 reviews

Our guest reviews for
Novotel Zurich City-West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,506 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Akinom Solo - 12/02/2020 Confirmed reviews ALL
« Friendly staff and recently refurbished room »

When I go to Zurich I like to stay in your hotel thanks to its great location (easy access when travelling by train) and its lovely staff. Reception team is extreamly helpful and kind. My big surprise this time was the renovated modern room with now wooden floor - I love it.

Andrea Business - 11/02/2020 Confirmed reviews ALL
« Bad Service, Disorganised & VERY POOR!!! »

Poor No Room Service - This was advertised online? You could just get Frozen Pizza - You could not even get French Fries? I did the check-in online and received a text to say my key would be ready for collection - On arrival there was a huge queue and I had to join this and check in at the desk - What a complete waste of time doing the online check-in. I ordered the Frozen Pizza and then the lady who delivered it told me I had to pay as I had not checked in with my credit card! Bad service, disorganised and very poor

Bert Business - 10/02/2020 Confirmed reviews ALL
« Excellent stay »

Excellent stay in your hotel, enjoyed an excellent room and bed to sleep in. Breakfast was very good though according to Dutch standards very expensive with CHF 26,- !

Shaun Friends - 05/02/2020 Confirmed reviews ALL
« Nice hotel. Should have free parking and travelPass in with stay »

Should have free parking or a small rate if staying at hotel. Everywhere else in Switzerland gives a free travel Pass when staying except for Zurich too. Why?

Anonymous Business - 02/02/2020 Confirmed reviews ALL
« Not good or not bad »

Overall Hotel ambience was good. Reception people were so helpful. The main thing which i didn't like as non-Europian is that, breakfast is too costly and not having custom options to choose. I could barely eat for 5-days but with so much difficulty of the items served in the breakfast which are almost same every day. I had to spend 29 Franks for every day the food i ate scrambled eggs, juices. Having different menu every day and having custom options for people like me is very helpful. Now i am staying in Radison Blu hotel in Trondheim, i could see multiple items served and there is custom options also available. If i get chance to visit Zurich next time, i may not select Novotel hotel for my stay. I am fully disappointed.

Anonymous Business - 31/01/2020 Confirmed reviews ALL
« The room looks nice but it was loud and a bit cold »

The AC was loud even on the minimum or there was a constant noise all the time. The room was also really cold, even though I left the AC on 23 degrees for a long time. Also, the water was not replenished for the second day I was there. For such a huge rate, this should not happen.

Alexandra P. Business - 30/01/2020 Confirmed reviews ALL
« Good »

Start to feeling at home!

A A. Business - 30/01/2020 Confirmed reviews ALL
« satisfactory »

Room was nice and a good size. The gym was not that great.

Anonymous Business - 29/01/2020 Confirmed reviews ALL
« Comfortable/ easy and relaxing »

As above

Brenton T. Families - 29/01/2020 Confirmed reviews ALL
« Good »

Good hotel but a little out of town

Anonymous Families - 25/01/2020 Confirmed reviews ALL
« Definitely a good place to bed down. »

As above

Miss B. B. Business - 24/01/2020 Confirmed reviews ALL
« Alot of noise from bedroom above until 2am on evening of 16th January was not great! »

Other than noise from above bedrooms the stay was good.

Anonymous Business - 21/01/2020 Confirmed reviews ALL
« Always good even better thanks to the upgrade! »

Très agréable

Anonymous Families - 20/01/2020 Confirmed reviews ALL
« A pleasant stay although space a little small with a baby »

The hotel was clean, staff friendly and helpful, good amenities and in a central location for the west district. The coffee machine and use of the mini bar were nice additions. I felt however that breakfast was very expensive and there was no option to have a cheaper smaller lighter option. The room was also on the small side for a family and when I emailed twice and requested the use of a travel cot I received no reply. It was only due to a local swiss friend who rang the hotel that this was made available in our room and so communication could have been better.

Mw Business - 20/01/2020 Confirmed reviews ALL
« It was OK! »

OK. Breakfast was dissapointing quality and poor value.

C I. Z. Solo - 20/01/2020 Confirmed reviews ALL
« Convenient »

Practical and convenient

Vik G. Families - 16/01/2020 Confirmed reviews ALL
« Good but could have been better »

Overall the stay was satisfactory but minor things can be made better like providing ceramic instead of paper (non recyclable) cups in the rooms. Also, the sofa bed was not that comfy and is small esp when you have 2 kids.

C C. Business - 12/01/2020 Confirmed reviews ALL
« mr »

very comfortabl and people helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Zurich City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christina Bonertz General Manager

Asim Z. Families - 10/01/2020 Confirmed reviews ALL
« Hotel was perfect for the price and location, not too far away from the Central train station. »

The property appeared crisp and recently renovated. Room was the appropriate size and extra bed was much better than the Novotel in Gar de Lyon , Paris. House keeping was done well. The only trouble was lack of the microwave even in the hotel lobby. Had to go out next door to IBIS to warm up the food.....that was very inconvenient in the cold. Suggest a shuttle from hotel to the Train station/ downtown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your feedback on your stay. Every day we strive to each guest a most comfortable stay. Thank you for appreciating our efforts and for letting us know, were we may still improve. Sincerely Yours Christina Bonertz General Manager

Family - 08/01/2020 TripAdvisor review
« Good location but renovation of the rooms on going »

The location is nice and the tram helps to reach the Cory center in less then 10 minutes. renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

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