Sofitel Legend The Grand Amsterdam Hotel 5 stars

Customer review rating 4.7/5 8,416 reviews
Sofitel Legend The Grand Amsterdam
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Hotel extras

  • 52 suites, including Butler Service

  • Peaceful Garden Terrace

  • Legendary historical tour

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • SoFIT
  • Well-being
  • Boat excursions
  • Bikes rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 19 meeting room(s)
  • Copy/print service available
Information message

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX
amsterdam
netherlands

Tel: +31205553111

Fax: (+31)20/5553222

Contact email

Check-in from 15h00

Check out up to 12h00

  • Tram line 4, 9, 16, 24, 25 :  Dam Square

  • By plane

    AMSTERDAM SCHIPHOL At 25km / 15.54 miles

  • By helicopter

    HELIPORT AMSTERDAM At 11km / 6.84 miles

  • By train

    AMSTERDAM CENTRAL STATION At 1km / 0.63 miles

GPS :52.371132, 4.89531

Companies and event centres nearby

Companies

BANK OF AMERICA1.3 km / 0.81 mi
BARCLAYS BANK5.5 km / 3.42 mi
BNP PARIBAS1.3 km / 0.81 mi
BOSTON CONSULTING7.0 km / 4.35 mi
CITIGROUP23.1 km / 14.35 mi
CLIFFORD CHANCE1.4 km / 0.87 mi
DELOITTE6.4 km / 3.98 mi
DEUTSCHE BANK1.7 km / 1.06 mi
JP MORGAN5.4 km / 3.36 mi
MORGAN STANLEY4.5 km / 2.8 mi
NOMURA4.5 km / 2.8 mi
PWC9.1 km / 5.65 mi
RBS5.7 km / 3.54 mi
UBS1.7 km / 1.06 mi
WIEDEN AND KENNEDY1.0 km / 0.62 mi

Congress centre

Rai6.0 km / 3.73 mi

Exhibition and convention centre

RAI CONVENTION CENTRE6.0 km / 3.73 mi

Exhibition centre

RAI CONVENTION CENTRE6.0 km / 3.73 mi

Your meetings and events

Historical settings combined with state-of-the-art technology and bespoke event planning to make your Amsterdam conference meeting or social event a great success. The Grand boasts no less than 19 meeting rooms and banqueting halls.Five of which are listed as historical monuments and were taken into use when The Grand served as City Hall: the Council Chamber, the Burgomaster and Aldermans Chamber, the St. Cecilia and the beautiful First Class Marriage Chamber.The Princenhof, or Prince's Court, dating back to 1578, has 14 conference rooms, including a state-of-the-art executive board room and a special catering room.

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General equipment

  • Screen

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Indoor and Outdoor facilities

  • Video camera

  • Videoconferencing

  • Office

  • Podium

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Overhead projector

  • Airconditioned meeting room

  • Video equipment

  • High speed transmission line

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When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

The 177 rooms including 52 suites offer a harmonious blend of historic and modern stylistic elements of the hotel and are equipped with the advanced technology expected by today's traveller.

SUPERIOR ROOM - 1 Queen Size Bed - Canal View

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC ROOM - 1 Double bed - GARDEN OR CITY VIEW

  • Max. number of persons: 1
  • Area: From 25m²
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM - 1 Queen bed - GARDEN, COURTYARD OR CITY VIEW

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: Garden side, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM - 2 Single beds - GARDEN, COURTYARD OR CITY VIEW

  • Max. number of persons: 2
  • Area: From 30m²
  • Views: City side, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

LUXURY ROOM - 1 King Size Bed - Canal View

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Junior Suite - 1 King size bed, Butler Service, Garden, City or Courtyard View

  • Max. number of persons: 3
  • Area: From 45m²
  • Views: City side, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

PRESTIGE SUITE - 1 King Size Bed - Butler Service - Canal View - Separate Living Room

  • Max. number of persons: 3
  • Area: From 55m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

OPERA SUITE - 1 King bed - BUTLER SERVICE; GARDEN OR COURTYARD VIEW; SEPARATE LIVING ROOM

  • Max. number of persons: 3
  • Area: From 75m²
  • Views: Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

IMPERIAL SUITE - 2 Bedroom Suite - Butler Service - Canal View - Separate Living Room

  • Max. number of persons: 5
  • Area: From 100m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

ROYAL SUITE - 1 King Size Bed - Butler service - Separate Living and Dining Room - Unique

  • Max. number of persons: 4
  • Area: From 100m²
  • Views: Courtyard side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

CANAL HOUSE SUITE - 1 King Size Bed - Butler Service - Courtyard or Canal View

  • Max. number of persons: 3
  • Area: From 65m²
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

Bridges

Type of cuisine: International

Fine Dining restaurant Bridges focuses mainly on fish, with a surprising à la carte and Chef's menu (4, 5 or 6 courses). A unique feature of Bridges is the Chef's Table in the heart of the kitchen. Bridges also provides a private dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORIOLE

Type of cuisine: Mediterranean

Lunch

11:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE FLYING DUTCHMAN

Photo non contractuelle / Strictly non binding

Filled with character, chat and good cheer, the Flying Dutchman brown café offers refreshing draft beers and a range of malts and whiskeys served by knowledgeable bartenders. This relaxed Amsterdam brown café also offers tasty pub food and snacks.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LIBRARY 'OR'

Photo non contractuelle / Strictly non binding

Afternoon tea by the fire, a coffee and croissant in a deep armchair, books spanning local culture and French design...in this relaxing Amsterdam bar and lobby lounge, Sybille de Margerie's rich color scheme is inspired by the Amsterdam flower market.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GARDEN TERRACE

Photo non contractuelle / Strictly non binding

This tranquil canal-side garden terrace and bar, Amsterdam's best-kept secret, is an oasis from the city's bustle. Enjoy delicious drinks, lunch or dinner from Bridges, Oriole or The Flying Dutchman

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Sofitel Legend The Grand Amsterdam

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

8,416 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,285 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Incredible high tea, fantastic service

Customer review rating 4.7/5

Francine V. Friends - 23/03/2020 Confirmed reviews ALL

We came in a group of 10 to celebrate a personal milestone with an afternoon high tea. Everything was delicious and beautiful, and the service was great. A few guests had dietary restrictions and they accommodated these with great care. Thank you!

Dear Ms. van den Brandeler, Thank you very much for taking the time to provide us with your wonderful feedback about your experience here at Sofitel Legend The Grand.We are delighted to read that you had a great afternoon tea. Your comments will be shared with all our staff, and our restaurant team will be particularly happy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Well located

Customer review rating 4.7/5

D. P. Couples - 21/03/2020 Confirmed reviews ALL

Excellent hospitality

Dear Mr D., We hope you are well, best wishes from Sofitel Legend The Grand to you and those close to you. Thank you very much for your wonderful compliments. These are extremely rewarding for our staff, who find much encouragement in them.We are all so glad we were able to provide you with excellent hospitality. Furthermore, your loyalty as an ALL member is highly appreciated. Thank you again. We certainly hope to welcome you back soon to Amsterdam! In the meantime, please receive our warmest regards. Sincerely, Emmy Stoel General Manager

Good stay

Customer review rating 4.7/5

G. Business - 18/03/2020 Confirmed reviews ALL

We enjoy our stay. Professional staff. Staff dedicated to make the utmost of our stay.

Dear Mr G., It is very rewarding to read that you enjoyed your stay and that you felt our staff did their utmost to provide you with a wonderful experience. Thank you very much for taking the time to write this review. We really do highly appreciate it. Furthermore, thank you for being a loyal ALL Silver member. We will of course strive for you to find as much satisfaction in all Accor Hotels you visit, and I'm sure you'll always find the staff dedicated to your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Excellent stay

Customer review rating 4.7/5

Anonymous Business - 18/03/2020 Confirmed reviews ALL

The service is very attentive

Dear Ms L., I'd like to thank you for taking the time to fill in our survey following your recent stay at Sofitel Legend The Grand Amsterdam. Your feedback serves as a wonderful reward for our Ambassadors , especially as it comes from an expert in Hospitality! We hope to welcome you back very soon and wish you all the best. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Fabulous weekend

Customer review rating 4.7/5

Jacq L. Couples - 15/03/2020 Confirmed reviews ALL

From arrival at the front steps to our time to leave everything was perfect

Dear Mrs l., We are very happy to read that you enjoyed your stay to the fullest! Your feedback is, of course, highly valuable to us -both as a reward and as essential tool to the improvement of our products and services. Our staff will be delighted when I share your survey with them. Please also pass on our thanks and regards to Mr l.. Furthermore, thank you for being a loyal member of ALL -Accor's groundbreaking new loyalty program. Your Silver status is applied to your recent stay, and you should therefore see a credit of point to your ALL account shortly. Thank you again for sharing your experience and celebration with us. We hope to welcome you soon and make your stay more pleasant than the first one. Emmy Stoel General Manager

We had a wonderful time and were totally spoiled!

Customer review rating 4.7/5

Anonymous Families - 15/03/2020 Confirmed reviews ALL

Everyone was lovely and went out of their way to ensure we had the best time!

Dear Mrs K., It is very kind of you to provide us with your feedback following your most recent stay with us. It is most satisfying to read that you had a fantastic stay again. Your happiness, after all, remains our biggest concern . We have made a note in your guest profile here concerning your preferences, and we shall certainly aim to deliver them upon your next stay at Sofitel Legend The Grand. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Wonderful short stay!

Customer review rating 4.7/5

Isa Couples - 13/03/2020 Confirmed reviews ALL

Thank you for the upgrade and the late check out! Very appreciate it! All the staff are very friendly and helpful :) room is just comfy and clean. Will definitely come back next time in Amsterdam.

Dear Mrs Y., We are very happy to read that you enjoyed your stay to the fullest! Your feedback is, of course, highly valuable to us -both as a reward and as essential tool to the improvement of our products and services. Our staff will be delighted when I share your survey with them. Please also pass on our thanks and regards to your partner. Furthermore, thank you for being a loyal member of ALL -Accor's groundbreaking new loyalty program. Your Classic status is applied to your recent stay, and you should therefore see a credit of point to your ALL account shortly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Amazing Hotel

Customer review rating 4.7/5

Anonymous Business - 11/03/2020 Confirmed reviews ALL

Amazing Hotel, Excellent Rooms, Amazing Staff, Beautiful Views and F&B is excellent!

Dear Mrs F., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Perfect stay

Customer review rating 4.7/5

Catherine Couples - 10/03/2020 Confirmed reviews ALL

Amazing mini break ! The service and hotel was incredible we certainly will be returning

Dear Mrs J., We would like to thank you for your stay with us and we very much appreciate your comments regarding your experience at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we do our utmost to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Great Experience at Restaurant Bridges

Customer review rating 4.7/5

Karin Business - 09/03/2020 Confirmed reviews ALL

We organised a farewell lunch with the five of us. We were served and delighted by Marco who was flawless in everything he did. Never experienced such a smooth operation. Everything went well, from booking through leaving the restaurant. Huge compliments to all involved. And oh yes: the food was simply amazing!

Dear Colleagues at H., We would like to thank you for your comments regarding your lunch experience at our Gastronomical restaurant Bridges. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Fabulous. The hotel accommodations, location and especially it’s employees were outstanding.

Customer review rating 4.7/5

Stscie F. Friends - 08/03/2020 Confirmed reviews ALL

I was traveling with a friend to meet up with my daughter who is studying abroad. We chose Amsterdam because none of us had visited this charming city. It was a last minute trip and mother-daughter friends had just visited your lovely property and recommended it. The hotel was able to accommodate the three of us in one room, which was important. We had the perfect room, one of the “apartments”. This made our trip even more enjoyable. But it was the entire staff that really made every moment of our stay so special. They were so welcoming and helpful. I would visit Amsterdam again just to stay here. We are traveling to Paris next month and have booked a Sofitel in Paris. I just hope it is half as wonderful as your property. Thank you for making our trip so special.

Dear Mrs F., It is very kind of you to provide us with your wonderful feedback following your most recent stay with us. I t is most satisfying to read that you had with your friends a fantastic stay with us. Your happiness, after all, remains our biggest concern -all the more so, as you are a valued Silver ALL member. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager
Customer review rating 4.7/5

Adel A. Families - 08/03/2020 Confirmed reviews ALL

Staff treatment and breakfast is excellent. Room size is little small but very modern. Bath room water mixer not working as suppose to be. Excellent location.

Dear Mr A., We would like to thank you for your stay with us at Sofitel Legend the Grand Amsterdam and thank you for taking the time to share your comment with us. We appreciated your constructive feedback and please rest assured that we are taking the appropriate measures to address the matter in order to prevent from happening again in the future. We hope to welcome you back to our hotel very soon! Sincerely, Emmy Stoel General Manager

Wow! Wow! Wow!

Customer review rating 4.7/5

Clemence Couples - 05/03/2020 Confirmed reviews ALL

Top location, very clean room, delicious food, creative cocktails, amazing wine pairing! Proactive & super friendly staff! We had a great time. Thank you all!

Dear Clemence L., Thank you, first and foremost, for taking the time out of your day to fill in our survey. Your amazing feedback is an essential tool to the continued improvement of our services. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is highly rewarding to read that you enjoyed our facilities and that our Ambassadors were able to make you feel at home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Top location, personalized service, delicious food&beverages

Customer review rating 4.7/5

Clemence &. G. Couples - 05/03/2020 Confirmed reviews ALL

We had again a memorable stay at Sofitel Legend The Grand which serves as the perfect oasis in the heart of Amsterdam! The staff we encountered throughout our stay made us feel welcome and valued! Our beautiful room was clean, overlooking the hotel garden, had a great rain shower and a bed like heaven. You should have a few drinks at Oriole they are mouth-watering! The dinner at Bridges exceeded our expectations! The food was delicious and the chefs even stepped out of the kitchen and serve us our main course. The cheese selection is a dream for every cheese lover and the staff soo knowledgable. The wine recommended by the Sommelier was exactly our taste and paired perfectly with our food. Don’t miss the historical tour at 11am so you will leave the hotel not only with great memories but also some very interesting facts. Kudos to the entire team! We will be back soon!

Dear Mr F., Thank you very much for choosing Sofitel Legend The Grand for your recent in Amsterdam. It is also most kind of you to have taken the time to provide us with your (wonderful) feedback. Please also pass on our thanks to your partner, Clemence. It is highly rewarding to read that you enjoyed our facilities and that our Ambassadors were able to make you feel at home. I will certainly share your kind words with them, and congratulate them personally. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Awesome Eperience, Great Service & Excellent Location

Customer review rating 4.7/5

Dr. M. Business - 04/03/2020 Confirmed reviews ALL

This was my first stay at the Sofitel Legend The Grand and I must say they surpassed my expectations, the check in experience was superb, I arrived at 6am in the morning and my room was ready by 10am - well before the regular check in time of 3pm!

Dear Olaolu M., Bonjour! from Sofitel Legend the Grand Amsterdam. We would like to thank you for your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to everyone of our staff as we strive to continuously improve the quality of our services. We hope that you enjoyed the canals city and the wedding of your friends. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

outstanding

Customer review rating 4.7/5

Anonymous Business - 03/03/2020 Confirmed reviews ALL

very good location, outstanding service, beautiful and spacious rooms, great bar, fantastic breakfast

Dear Mrs C., Thank you, first and foremost, for taking the time out of your day to fill in our survey. Your feedback is an essential tool to the continued improvement of our services. We are pleased to learn that you were very much satisfied with your stay overall. Thank you too for signing up to ALL -Accor's wonderful loyalty program. You are most certainly always welcome at Sofitel Legend The Grand, and we hope to make your next stay even more memorable than the last. Sincerely, Emmy Stoel General Manager

Loved the service and hospitality of the hotel

Customer review rating 4.7/5

Mrs F. Q. Couples - 03/03/2020 Confirmed reviews ALL

We had an upgrade for a cheaper rate and had an amazing experience.. the room was big and the hospitality I’ll definitely recommend this hotel to anyone going to Amsterdam

Dear Mrs F., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

good location

Customer review rating 4.7/5

J Couples - 03/03/2020 Confirmed reviews ALL

fine

Dear Ms L., Thank you very much for taking the time to provide us with you feedback following your recent stay with us. It is delightful to read that our location enabled you to enjoy Amsterdam to the fullest. We are very sorry, however, to read that you experienced some difficulty with our Wifi and that you wished to have breakfast included in your room rate. Please rest assured value your feedback very much and will strive to improve our products and services where necessary. Please accept our sincere apologies. Thank you again for sharing your experience.Should you return to our hotel, we shall do our utmost to ensure your experience is a better one, based on the feedback you provided us with. Sincerely, Emmy Stoel General Manager

Great break

Customer review rating 4.7/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

Fantastic location and wonderful staff.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are pleased to learn that you were very much satisfied with your stay overall. Thank you too for signing up to ALL -Accor's wonderful loyalty program. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Well located

Customer review rating 4.7/5

Richard B. Business - 02/03/2020 Confirmed reviews ALL

Generally very comfortable although quality of room service food and food and service in the Bistro did not live up to the standards in the rest of the hotel.

Dear Mr B., Thank you again for staying with us during your last trip to Amsterdam, and for taking the time to fill in our survey. We are delighted to read that you and your family were happy with your stay overall. Of course, your comments regarding our restaurant and room service departments are taken very seriously, and we shall follow up on these with the appropriate parties in order to better serve our guests in the future. We are very sorry these fell below what you should rightfully expect from our establishment. We shall be contacting you separately in this regard. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back very soon. Sincerely, Emmy Stoel General Manager
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