Novotel Canberra Hotel 4.5 stars

Customer review rating 4.0/5 14,716 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Canberra
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+ 22 Services

Hotel extras

  • 1 km to Lake Burley Griffin, 3 km to Parliament House

  • 286 spacious rooms and suites centrally located in the vibrant city centre

  • WiFi, large work space, flat-screen TV

  • Eat like a local at First Edition Restaurant & Bar serving an array of local produce

  • Health & Wellbeing facilities - indoor heated pool, spa, sauna and gym. In room yoga channel.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)Paying
  • Boat excursions (Nearby)Paying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Novotel Canberra

65 Northbourne Avenue
2601
canberra
australia

Tel: +61262455000

Fax: (+61)2/62455100

Check-in from 14h00

Check out up to 11h00

  • Northbourne Avenue :  Hume Highway Federal

  • Light Rail :  Alinga St

  • By plane

    CANBERRA At 8km / 5 miles

  • By train

    RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS :-35.27799, 149.128986

Congress centre

  • NATIONAL CONVENTION CENTRE 1.0 km / 0.62 mi
Congress centre

Your meetings and events

With a wide range of excellent conference facilities and accommodation options, Novotel Canberra provides the ideal setting for meetings, conferences and events in Canberra. As a Canberra conference centre in the city, the hotel features seven modern, well presented event spaces, accommodating up to 200 delegates. Offering layout versatility, function rooms can be arranged in a variety of configurations, including banquet, cocktail, boardroom and classroom styles. Audio visual equipment, projectionequipment, and Wifi access are among the range of conferencing facilities available. Guests organising an event at the hotel can benefit from the support of the hotel's dedicated events team and creative and flexible menu options to inspire your delegates

meeting rooms

From 1 to 40 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

General equipment

  • Meeting room

  • Indoor Swimming Pool, Spa, Sauna and Gymnasium

  • Audio and video equipment

  • Podium

  • Syndicate rooms

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Offering a variety of accommodation options that include spacious guest rooms, family accommodation and apartments. Novotel Canberra is ideally suited for both business and leisure travel. Each room features contemporary décor and a range of convenient fa cilities. Guests staying at this superb Canberra hotel can enjoy inroom climate control, flat screen TV with free to air channels, WiFi internet access, private ensuite and tea and coffee making facilities. Enjoy free access to our indoor heated pool area

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Standard Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Executive Room 1 King and 1 Double Sofa Bed

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

FIRST EDITION CANBERRA

Type of cuisine: Regional

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds. PLEASE NOTE LIMITED SERVICE CURRENTLY - BREAKFAST, BAR DINNER MENU and BREAKFAST ROOM SERVICE

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FIRST EDITION CANBERRA

Non contractual photo

For those wanting to sit back and relax, the bar serves up a curated menu of spirits and specially crafted cocktails using the finest seasonal ingredients whilst paying homage to local distilleries and tap houses.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

14,716 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,833 reviews

Dusty

Customer review rating 4.0/5

Andrew D. Business - 16/09/2020 Confirmed reviews ALL

The place is dusty and needs to aired out

Dear Andrew D., Thank you for taking the time to tell us about your experience at the Novotel Canberra.Please accept my sincere apologies and I am really sorry that your experience did not meet your expectations. It is always a matter of great concern for us when our guests are not happy with the services provided and it is these feedback's which keeps us on the run to perform better. We have done our investigation and have taken necessary steps to avoid any such inconvenience in the future. At Novotel, we strive to provide a superior service experience for every customer; therefore your valuable feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and would like to ensure you that it will not reoccur in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jay Madhyan Assistant Manager. Novotel Canberra.

Close to shops, public transport...

Customer review rating 4.0/5

David R. Business - 15/09/2020 Confirmed reviews ALL

I was in Canberra on personal business. The central location suits me, especially as I had a 7:30 am bus trip back down to Batemans on a chilly Sunday morning. Murray's depot is just downstairs!

Dear David R., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. We are also especially pleased to hear that you enjoyed our central location, in addition to your experience staying at our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarthak Bhatia Night Manager

Relaxing

Customer review rating 4.0/5

Belinda Families - 15/09/2020 Confirmed reviews ALL

Carefree, relaxing and comfortable

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sarthak Bhatia Night Manager

Room not clean and drunk patrons in bar

Customer review rating 4.0/5

Mark D. Families - 14/09/2020 Confirmed reviews ALL

There were chips next to the bed on the floor everywhere and where the phone and radio was . Had to go to reception to have cleaned. Then went to bar for drink. Bucks party there totally disruptive , no social distancing, not seated. Loud and drunk.

Dear Mark D., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will be following up with my food and beverage team in regards to your concerns with social distancing in our venue as we take this matter very seriously. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley Jensen Assistant Front Office Manager

Good stay

Customer review rating 4.0/5

Anonymous Couples - 14/09/2020 Confirmed reviews ALL

Very satisfied with overall facilities , staff were friendly and accommodating . Food facilities were excellent considering COVID .

Dear Margaret T., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again, soon! Sincerely, Sarthak Bhatia Night Manager

Well located

Customer review rating 4.0/5

Sally-ann G. Couples - 12/09/2020 Confirmed reviews ALL

Clean comfortable hotel in a very good location.

Dear Sally-Ann G., Thank you for taking the time to leave us a great review. We very much appreciate your kind words regarding your stay at the Novotel Canberra. It is always a pleasure to receive a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jay Madhyan Assistant Manager Novotel Canberra.

Parking not good

Customer review rating 4.0/5

Anonymous Families - 12/09/2020 Confirmed reviews ALL

Room dated paying for parking not good

Dear Kim B., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In regards to car parking, charging for car parking is common among many inner city properties, and is intended to provide convenience to our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley Jensen Assistant Front Office Manager

Pleasantly surprised

Customer review rating 4.0/5

Greg Friends - 11/09/2020 Confirmed reviews ALL

Enjoyed the stay. Great location. Bed was comfy.

Dear Greg N., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also especially pleased to hear that you enjoyed our central location, in addition to your experience staying at our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Perkovic Assistant Night Manager Novotel Canberra

Quick escape

Customer review rating 4.0/5

Wendy Solo - 11/09/2020 Confirmed reviews ALL

The room was large but the grout on the floor in the bathroom was dirty and the bottom of the door had pealing paint. Breakfast was included in the room, I realise COVID-19 has changed the landscape of food, buffet etc. However I asked if I could have an omelette and was told no. Only what’s on the menu. I had scrambled eggs with added tomatoes, I would not have paid $18 for scrambled eggs and then the added tomatoes. I think they are trying to be “ niche “ but not sure that is appropriate for the hotel. Just my opinion.

Dear Wendy S., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do understand the situation and it can be frustrating at times when you least expect it. We do follow a strict protocol in regards to cleanliness and hygiene and provide the best services to our guests but it seems we fell short this time. However for any such inconvenience during your stay our friendly reception team is there to fix it with just a call. We advise that to please let us know of things which can be fixed in just a few moments. Having said that we have put that up with our housekeeping team on priority and would like to ensure that this will not repeat. About the paint our engineering department has already fixed it. It has been a tough couple of months for us to keep up like normal times and had to restrict our F&B menu due to limited resources. It can be striking on the pocket but we also maintain high quality standards for the food we serve. We will be coming up with more flexible menu very soon as we reconsidering the same and has been on a our priority list. At Novotel, we strive to provide a superior service experience for every customer; therefore your valuable feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jay Madhyan Assistant Manager. Novotel Canberra.

Great to get away for weekend

Customer review rating 4.0/5

Paul Couples - 11/09/2020 Confirmed reviews ALL

Due to COVID, we spent more time in the hotel than we normally would over a weekend. We had 3 breakfasts and 3 dinners. Food was outstanding and great price with the ACCOR discount. Our room was great as it was large enough to spend time in. The Novotel is close to all tourist areas as well. We visited the War Memorial and National Museum.

Dear Paul M., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am especially pleased to know that we were able to make your stay with us as pleasant as possible during these stressful times, and that you enjoyed our proximity to various national attractions based in Canberra. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Perkovic Assistant Night Manager Novotel Canberra

First time back since March

Customer review rating 4.0/5

Michael Business - 10/09/2020 Confirmed reviews ALL

Due to all things COVID my monthly visit to Canberra was placed on hold, it was good to be back In the Novatel again for a visit with my work. There was a few changes around the hotel but this is all to be understandable during this different environment we are all living and working in. I was impressed with the changes the hotel had made to accommodate the COVID SAFE PLAN for the building so please keep up the great work.

Dear Michael W., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your understanding in regards to our Covid procedures that we have implemented, and are glad to be able to provide you with peace of mind during your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Perkovic Assistant Night Manager Novotel Canberra

Satisfied stay

Customer review rating 4.0/5

Kym Couples - 09/09/2020 Confirmed reviews ALL

Room clean and well equipped, restaurant for dinner excellent value. Parking a disappointment as an Accor member.

Dear Kym O., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. In regards to our car park I understand that the spots can be a bit small, This valet service is common among many inner city properties, and is intended to provide convenience to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley Jensen Assistant Front Office Manager

Centrally Located

Customer review rating 4.0/5

Brian C. Couples - 07/09/2020 Confirmed reviews ALL

The Novotel was centrally located for us and enabled quick access to shopping, eating and the attractions that Canberra has to offer

Dear Brian C., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel. Thank you again for sharing your experience, and we look forward to your next visit! Regards, Sarthak Bhatia Night Manager

well located

Customer review rating 4.0/5

Poppy Friends - 07/09/2020 Confirmed reviews ALL

was good experience

Dear zorra n., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I do apologize you were not given a welcome drink as I can see your membership was on your booking. I have made a note in your member profile to ensure this is not missed next time as we always like to recognize our Accor members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley Jensen Assistant Front Office Manager

Great Central Hotel - always consistently good

Customer review rating 4.0/5

Dean T. Solo - 06/09/2020 Confirmed reviews ALL

I was very pleased to be back at the Novotel Canberra. As always the staff were informative and helpful. No nonsense service with a smile (at least with their eyes, considering they were wearing masks for the benefits of their guests). Clean, tidy rooms and common areas. The service and welcome at this hotel is one of the best across the Novotels I stay in around Australia.

Dear Dean T., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. Cleanliness and safety is paramount during these times so its great to hear that what we are doing in regards to our covid procedures is well received. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley Jensen Assistant Front Office Manager

Average experience

Customer review rating 4.0/5

Fernando T. Families - 06/09/2020 Confirmed reviews ALL

Room looks old and di ing and breakfast took ages , car parking service was good, checkout took a long while

Dear fernando T., We very much appreciate your comments regarding your stay at the Novotel Canberra. I do apologize for the delays you experienced in the restaurant as well as reception. We are running at a lower staff capacity at the moment but I do apologize if breakfast took longer than an hour. I will be following up with my food and beverage team as to why this occurred. Thank you again for sharing your experience, and we hope to see you on your next visit to the nations capital. Sincerely, Ashley Jensen Assistant Front Office Manager

Good location

Customer review rating 4.0/5

Joseph Business - 05/09/2020 Confirmed reviews ALL

Good

Dear Joseph T., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have made a note in your member profile to upgrade your room when available as well for your future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley Jensen Assistant Front Office Manager

Great location. Very friendly and accommodating staff

Customer review rating 4.0/5

Evelyn Couples - 04/09/2020 Confirmed reviews ALL

My husband and I stayed 2 nights at the Novotel Canberra. We were greated by a lovely hostess upon arrival. Our room was clean and modern. We were very pleased with our stay.

Dear Evelyn Z., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team and Camilla who checked you in. I have also noted the issues you had with your wifi and do apologize that this was a disappointment during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley Jensen Assistant Front Office Manager

Perfect location for a visit to Canberra

Customer review rating 4.0/5

Geoff K. Friends - 03/09/2020 Confirmed reviews ALL

Great central location. Pleasant efficient staff. Very comfortable well appointed one bedroom apartment. Excellent breakfast given the current Covid situation. A little disappointed that a complementary upgrade to a suite was not available due to the current situation. Much appreciated the provision of a bottle of wine and best wishes for our friend’s birthday and our wedding anniversary.

Dear Geoff K., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should you book Novotel Canberra in the future, please feel free to contact me directly so I can see if we are offering our suite rooms at that time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashley Jensen Assistant Front Office Manager

Good location, neat and tidy. Great bed.

Customer review rating 4.0/5

Roslyn H. (. Friends - 02/09/2020 Confirmed reviews ALL

Well located for our purpose and the stay was very comfortable. Parking a bonus

Dear Roslyn H., Thank you very much for taking the time to leave a positive review.We really appreciate your kind words regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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