Novotel Canberra Hotel 4.5 stars

Customer review rating 4.0/5 14,486 reviews

Novotel Canberra
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Hotel extras

  • 1 km to the lake, 3 km to Parliament House

  • Lots of restaurants and bars nearby

  • WiFi, large work space, flat-screen cable TV

  • All-day drinks and snacks in the stylish bar

  • Fitness centre, spa, sauna, event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Boat excursions (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel

Hotel location

Novotel Canberra

65 Northbourne Avenue
2600
canberra
australia

Tel: +61262455000

Fax: (+61)2/62455100

Contact email

Check-in from 14h00

Check out up to 11h00

  • Northbourne Avenue :  Hume Highway Federal

  • By plane

    CANBERRA At 8km / 5 miles

  • By train

    RAILWAY STATION - CANBERRA At 4km / 2.5 miles

GPS :-35.27799, 149.128986

Congress centre

  • NATIONAL CONVENTION CENTRE 1.0 km / 0.62 mi
Congress centre

Your meetings and events

With a wide range of excellent conference facilities and accommodation options, Novotel Canberra provides the ideal setting for meetings, conferences and events in Canberra. As a Canberra conference centre in the city, the hotel features seven modern, well presented event spaces, accommodating up to 200 delegates. Offering layout versatility, function rooms can be arranged in a variety of configurations, including banquet, cocktail, boardroom and classroom styles. Audio visual equipment, projectionequipment, and Wifi access are among the range of conferencing facilities available. Guests organising an event at the hotel can benefit from the support of the hotel's dedicated events team and creative and flexible menu options to inspire your delegates

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Meeting room

  • Indoor Swimming Pool, Spa, Sauna and Gymnasium

  • Audio and video equipment

  • Podium

  • Syndicate rooms

  • Airconditioned meeting room

  • WIFI access

  • Video equipment

  • High speed transmission line

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Offering a range of accommodation options that include an Executive King Room and an Executive Apartment, Novotel Canberra is ideally suited for both business and leisure travel. Each room is well-appointed, featuring contemporary décor and a range of con venient facilities. Guests staying at this superb Canberra hotel can enjoy in-room climate control, a flat screen TV with Foxtel sports and news, internet access, a minibar, an ensuite, and tea and coffee making facilities.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 27 m² / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Executive Room 1 King and 1 Double Sofa Bed

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

FIRST EDITION

Type of cuisine: Regional

Taste Canberra like a local at First Edition Restaurant. Showcasing only the best and freshest local produce sourced within Australia's capital and surrounds, our family-friendly restaurant in Canberra offers a diverse seasonal all-day dining menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FIRST EDITION

Non contractual photo

Bar

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Canberra

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

14,486 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,813 reviews

Good location and price

Customer review rating 4.0/5

M T. Families - 01/04/2020 Confirmed reviews ALL

An adequate stay with clean and comfortable beds. Rooms were an excellent price however the furniture is run down and not the usual Novotel standard. The bathroom layout is inconvenient with the vanity,basin & power point outside the bathroom in the hallway area. The tiny closet space is above the minbar bar items & kettle which is awkward and seems unhygienic. The hotel entrance foyer is very underwhelming and the car park is impossibly tight if you expect to be able to open your door after parking. Free parking is available in nearby streets on weekends. Check in staff were pleasant and efficient.

Good location,but very disappointed with the communication regarding our stay.

Customer review rating 4.0/5

Andrea Couples - 30/03/2020 Confirmed reviews ALL

Website was not updated on the day of check-in regarding Covid 19 situation. Restaurant was open to in house guests only according to website and information in the hotel room. Nothing was available. No infection control measures at reception. Hand sanitiser at the lift only. No information on where to get food until the second day of our stay. Car parking was available. There were no offers of an upgraded room or free car parking to compensate for the disruption during our stay. Room only and that was it. I must admit very disappointing overall.

Dear Andrea C., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the changing situation of covid-19. We have implemented strict cleaning procedures of our public areas as well as in your room. We have been keeping up to date with the government restrictions for our food and beverage services as well. During this time we restricted food and beverage service to in-room dining only and then a few days after that decided to close off all food and beverage services entirely until further notice. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley Jensen Assistant Manager Novotel Canberra
Customer review rating 4.0/5

Rebecca Families - 30/03/2020 Confirmed reviews ALL

even with Coronavirus my stay was very good. I was collecting my daughter from ANU.

Dear Rebecca C., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager

Well located

Customer review rating 4.0/5

Ian Couples - 28/03/2020 Confirmed reviews ALL

Good quiet room parking should be included in the room price not an extra

Dear Ian C., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Adnan Albayrak Assistant Manager
Customer review rating 4.0/5

Ed H. Solo - 28/03/2020 Confirmed reviews ALL

A good stay, nice hotel in a good location.

Dear Ed H., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I am pleased that you enjoyed the central location of the hotel and the service provided by my staff. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Adnan A. Assistant Manager

Well located staff were great

Customer review rating 4.0/5

Grant G. Business - 27/03/2020 Confirmed reviews ALL

I had an exhaust fan outside my window that went all night, therefore not much sleep was had

Dear Grant G., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan A. Assistant Manager

A couple of nights

Customer review rating 4.0/5

John Couples - 24/03/2020 Confirmed reviews ALL

During the initial stages of the Covid-19 issues things still ran relatively normally as per hotel operations.

Dear John O., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager

Good location,

Customer review rating 4.0/5

Anonymous Couples - 24/03/2020 Confirmed reviews ALL

Car parking was messily organised

Dear Beat H., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager

Cheap stay

Customer review rating 4.0/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

We've stayed a lot of different hotels in the Accor chain but this one is probably our worst experience. Breakfast was terrible and room itself was very small. It was fairly cheap and I guess what you pay is what you get.

Dear Minhee W., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan Albayrak Assistant Manager

Short work trip

Customer review rating 4.0/5

R W. L. Business - 23/03/2020 Confirmed reviews ALL

Great location with friendly and helpful staff.

Dear Robert L., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager

Noisy plumbing, unable to sleep

Customer review rating 4.0/5

Roxy S. Families - 23/03/2020 Confirmed reviews ALL

I always stayed at Novotel Canberra whenever I travelled there but this was definitely my worst experience. Room: outdated, very noisy plumbing heard from other rooms (every time toilet was flushed or shower taken--day and night). Cleaning not done well--my kids dropped some bread crumbs on the floor which have not been vacuumed for two days. Reception - I was waiting in the lobby on Friday 13/03 in the morning for my room to be cleaned. As I have two kids I asked the lady (Asian appearance) if I can turn on the TV in the kids area. She was on the phone and she asked me to wait. She never came back to me with an answer although I was right in front of her. Breakfast - disappointing. No service, we had to wait a long time to finally find someone and put an order through, eggs options were not advertised, food not the best quality and diversity

Dear Roxana S., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan Albayrak Assistant Manager

always very pleasant

Customer review rating 4.0/5

John P. Couples - 22/03/2020 Confirmed reviews ALL

Greeted very nicely at reception and our room was very clean and comfortable.The house keeping staff where very pleasant an d helpful.Breakfast was excellent and so was the attention that we were given by Ruby who looked after our needs wonderfully.The only complaint was there was no tea towel to dry our dishes in our apartment.

Dear john P., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager

Good location

Customer review rating 4.0/5

Anonymous Families - 22/03/2020 Confirmed reviews ALL

I was a little disappointed. The staff were ok but not overly friendly or helpful. The room was very dated and I wasn't offered an upgrade as per my membership despite the hotel being obviously quite empty.

Dear Jaqui H., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager

Great customer service

Customer review rating 4.0/5

Bernadette Families - 21/03/2020 Confirmed reviews ALL

We were a late check in at 2am. A mum and three kids and exhausted. We couldn't wake up our other booking and so had to find very last.minute accommodation. Your staff that night were exceptional. Very professional, kind and patient. My young daughter commented on how nice they were. Thank you so much for making a really long day, end comfortably and with such reassurance. We will pay it forward and not forget how wonderful they were

Well located hotel near ANU

Customer review rating 4.0/5

Romy Business - 20/03/2020 Confirmed reviews ALL

Welcoming, friendly and helpful staff. Assistance provided promptly with any of my queries. Very helpful valet service when they are available.

Dear Romeo S., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager

as expectd, bed, shower - Food very expensive for what it is

Customer review rating 4.0/5

James R. Business - 19/03/2020 Confirmed reviews ALL

as expected in terms of room and service, all good

Dear James Andrew R., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager

Well located, room was okay, however the bathroom and washing basin were separate, each were small.

Customer review rating 4.0/5

Anonymous Couples - 19/03/2020 Confirmed reviews ALL

Concierge was fine, we advised that our room was quite warm during our stay and we were unable to change the thermostat. Breakfast was good and our free drink on the first night.

Dear Amanda M., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager
Customer review rating 4.0/5

Anonymous Solo - 18/03/2020 Confirmed reviews ALL

A pretty mixed experience. Checkin was longer and more complicated than it needed to be - I had no no special requirements and no-one was around - I just needed a quick check-in to get to my room to start a teleconference. But U had to switch screens three times to suit the preferred workflow of the front desk guy - who took ages to find my reservation. The car park arrangement is quite straight forward but the complicated explanation and procedure makes it sound worse than it is - although parking is VERY scarce. The rooms are basic and getting tired. And the bar guy took way too long to answer a rather simple question. Overall, it's a very sub-expectation Novotel experience. Probably more akin to what you would expect for a more budget-oriented brand. Needs to sharpen up.

Dear Richard Kim L., Thank you for taking the time to tell us about your experience at the Novotel Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adnan Albayrak Assistant Manager

Friendly and efficient staff.

Customer review rating 4.0/5

Peter Business - 18/03/2020 Confirmed reviews ALL

Short but enjoyable stay.

Quick visit

Customer review rating 4.0/5

Anonymous Families - 17/03/2020 Confirmed reviews ALL

Apart from the initial rude booking in experience which was attended to after by an apologetic manager the bar staff were friendly and our rooms clean and the breakfast nice

Dear Susan E., We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adnan Albayrak Assistant Manager
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