Mercure Chamonix Centre Hotel

The hotel was lovely, large comfortable room and very good service. I just have two negatives. The room was exceptionally hot, even after turning the radiators off. We had to sleep with a window open (in February) and were still hot. This meant we didn’t sleep as well as we would have liked after a long days skiing. Secondly having paid 45 euros extra for a late check out, somehow this was missed by the hotel reception. So we had the cleaners knocking to clean the room and looking very perturbed when they saw we were still there. Then reception came up and knocked and asked us to vacate the room. I had to show them my online booking confirmation. After this I felt we should rush to leave the room even though we’d paid to stay longer. It definitely marred a good stay.

AS ABOVE

Some items missing from room but eventually added

Rooms need more light. Staff could been better informed, many new employees. Could not regulate heat, too hot to sleep. Breakfast was excellent.

Good, except the food smell (cheese) from the restaurant in the hotel and the corridors. I would prefer that the restaurant has a closed door for example. A centralized Air exchange system could improve the Air quality in the rooms during Night (CO2 Level extremely high>2500ppm with 2 people in the room), to lower the level you have to open the windows, which again is cooling down the rooms extremely. (Winter) andthe noise level on the streets.

The hotel is in a great location, near the city center. My French is not that good, so I confess I was relying on the staff to help us with different items. The did an adequate job in communicating with us and helping were we needed help. The breakfast buffet is exceptional, with a variety of food choices and great presentation.

We stayed at the hotel for 4 nights. My partner and I were in 1 room and my sister and her kids in the other. The rooms were modern and clean, though could do with some maintenance e.g. some power points not working and bedside furniture falling apart, remove the old safe when the new one was installed etc. The rooms are spacious and have a balcony with a great view. The staff were all very welcoming and accommodating. The breakfast has a huge selection and a egg/crepe chef which was great. The hotel is located right next to the train station and main streets of the town which is great for restaurants and bars. You can also hire ski equipment at the hotel which was really convenient. Overall it was a great stay and I would stay here again. Thank you Mercure Chamonix team.

Wonderful room. Nice staff. Best location. We loved!

We have had to cancel our stay due to me breaking my ankle and being unable to fly. We wanted to change the date of our stay to January 2021 but you claim there is no availability. You should be able to offer an alternate week so that we do have the opportunity to stay with you at a future date when I have recovered from my accident. You have refused to offer any alternative or any refund so we are therefore losing £1150. When we return to Chamonix we will be highly unlikely to select Mercure due to this low level of customer service. Yes, we accepted the terms and conditions and are aware of non-cancellation policy but we wanted to change dates, however this has been declined and no refund offered.

The hotel location is excellent, the room is cozy too . The breakfast was a bit chaotic though. I’d like to lodge a compliment to Marie and her team when I forgot to pack my passport when I checked out . She and her staff offered prompt assistance to look for my passport twice when we called them , and they managed to mail the passport to my coming hotel . Marie also followed up when we left France . I feel very grateful for her help .

Breakfast was very nice, room was clean and spacious however the bathroom was old and dirty it needs remodelling. 5pm time time wish there was more treat. The lack of shuttle service to bus station or ski station was a big minus.

Hotel was fine, clean and confortable. ANYWAY, when arrived our room was downgraded (because of some technical porblems) from a superior (prepaid) room to a stadard room. The guy at the check-in counter informed us CLEARLY that at the check-out we were going to be refunded of euros 60 for each night spent at the hotel, so in total 120 eruos. Despite this at the chek out just 60 Euros was refounded (instead of 120). This was was certainly very disappointing...

No advantage at all for Accor platinum members. Highly overpriced for the poor quality. No specific amenities. No service. Just poor

Enjoyable stay, good breakfast. A few minor issues - only two towels, four guests. No hair dryer. Two tea bags and not replenished when used. Etc The serious issue was an electrical socket hanging off the wall with the wires exposed at the back. I hadn't realised until my 4 year old son was holding it asking ‘dad, what’s this?’ This could have ended very badly, thank fully not.