Mercure Chamonix Centre Hotel

Mercure Chamonix Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,953 reviews

See on a map

Hotel extras

  • Massage service and ski rental on-site

  • Spacious rooms with balcony and views of the mountain

  • Undercover private car park (charges apply, limited spaces, please book)

  • Hotel located in downtown Chamonix, free WiFi

  • Bar and restaurant with a sun terrace, serving regional cuisine

Hotel location

Mercure Chamonix Centre Hotel

39, rue des Allobroges
74400 CHAMONIX MONT BLANC
France

GPS:45.92217, 6.872667

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA CORDEE

Restaurant La Cordée offers a wide range of regional specialties: fondues, raclette, tartiflette and themed buffets. It has a terrace overlooking Mont Blanc and a warm and cozy dining room.

Your meetings and events

A dedicated point-of-contact will be on hand to assist you with your project from the initial idea up to your arrival on-site. Our 13 modular rooms with plenty of natural light offer a panoramic view over the Mont Blanc or Brévent massifs and can For up to 150 people. Enjoy a bespoke restaurant and discover our original, varied themed buffets & breaks. Enjoy various settings for festive cocktails with an ice bar or tastings specialties of the Savoy region. Do you want to bring your team closer together? Our partners can provide unforgettable experiences through a range of challenges: from sustainable development on the ice massifs to trapper evenings, rafting and skiing.

Room descriptions and layouts

13 

meeting rooms

From 1 to 180 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

Choose from our options of rooms with a balcony and view of Mont Blanc or Le Brévent: a comfortable Standard Room, a Superior Room offering more space with 2 rooms and measuring 323 sq. ft. (30 m²), or a Privilege Room with VIP services: bathrobe, slippers, minibar and Nespresso machine. Enjoy free WIFI, a flat-screen TV, tea and coffee making facilities and a free bottle of water in all our rooms. Family rooms for up to 4 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,953 reviews

TripAdvisor Rating  4.0/5  1,345 reviews

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

I think they gave you 4 stars for being the worst hotel , the staff were very rude and not helpfull

Dear Khadija A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not a good experience

Customer review rating 3.0/5

Onur K. Solo - Confirmed reviews ALL

I reserved and paid to stay at another hotel, namely Prieure in Chamonix, 2 months before my travel. However they mailed me one week before my travel date, to say that the hotel will be closed due to renovation works and they changed my stay to this hotel, namely Mercure, giving me the option to cancel. However, they were still taking reservations to the hotel I was supposed to stay for the dates of travel. When I replied and asked about that, they didn't give me an explanation. I couldn't reject the change because most of Chamonix was full as there was only one week left to my vacation. Anyway, I could check-in 4PM instead of 3PM which I had organized my trip accordingly. Moreover, I was given a room at another facility outside the hotel building. The room was ok but not was like what I had booked for. So, overall the experience was upsetting.

Dear Onur K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Below expectation

Customer review rating 2.0/5

Soo C. Friends - Confirmed reviews ALL

Front desk check-in staff efficient. breakfast good. cleanliness very bad. was bitten by bed bugs on first night. Front desk manager was not helpful or professional in addressing this matter. reluctance to help find a doctor. eventually found a doctor by myself & got prescription for medicine which helped in stopping itchiness. i have travelled a lot but never encountered bed bugs. ROOM 126. Front desk staff do not possess good English communication skills.

Dear SooFong C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The management

good location and room confortable -

Customer review rating 4.5/5

M. Business - Confirmed reviews ALL

breakfast policy confusing ! they give a " bon pour pdj " without informing that this is not a gift but to pay !?? Car park very narrow ...but staff was very efficient and helpful ! thanks

Dear Achille M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The management

Less than expected

Customer review rating 3.5/5

Natalia Families - Confirmed reviews ALL

Actually I got a bit disappointed with discrepancy between the photos on the website and what we actually got. The room was really old with the spider web in the toilet, shabby surfaces, burnt out LED backlights and damaged walls and doors. Also in the room there was no textile decoration like pillowcases and there was no additional seating like poofs on the photos. For ceramic cups we had to go and ask at the bar – it's strange to drink hot tea from simple paper cups. We really hoped to get some good room for the anniversary but I got almost disappointment. But I also should notice that the bed and the bathroom were comfortable, the breakfast was fine but lacked vegetables.

Dear Mrs P. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 846 reviews 8.7/10 Location
  • 1,163 reviews 7.2/10 Room
  • 1,122 reviews 8.4/10 Service
  • 22 reviews 1.8/10 WiFi
  • 627 reviews 8.5/10 Breakfast
  • 272 reviews 7.8/10 Cleanliness
  • 238 reviews 5.4/10 Amenities
  • 170 reviews 3.2/10 Value

Powered by Trustyou