Mercure Chamonix Centre Hotel 4 stars

Customer review rating 4.1/5 1,857 reviews

Mercure Chamonix Centre Hotel
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Hotel extras

  • Ski rental shop on site

  • Spacious rooms with balcony and views of the mountain

  • Covered and private car park (charges apply), free WiFi

  • Hotel located in downtown Chamonix

  • Bar and restaurant with a sun terrace, serving regional cuisine

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Gift shop/newspaper shop
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • MassagePaying
  • Golf
  • Indoor tennis court (Nearby)
  • Rafting (Nearby)
  • Skating rink (Nearby)
  • Skiing
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Chamonix Centre Hotel

39, rue des Allobroges
74400
chamonix mont blanc
france

Tel: +33450530756

Fax: (+33)4/50535479

Check-in from 16h00

Check out up to 12h00

  • By plane

    ANNECY MEYTHET At 85km / 53.13 miles

  • By plane

    GENEVA COINTRIN At 90km / 56.25 miles

  • By plane

    LYON ST EXUPERY At 200km / 125 miles

  • By train

    Chamonix Mont Blanc At 0.03km / 0.02 miles

  • By train

    LES BOSSONS At 4km / 2.49 miles

GPS :45.92217, 6.872667

Congress centre

  • Le Majestic 1.0 km / 0.62 mi
Congress centre

Your meetings and events

A dedicated point-of-contact will be on hand to assist you with your project from the initial idea up to your arrival on-site. Our 13 modular rooms with plenty of natural light offer a panoramic view over the Mont Blanc or Brévent massifs and canFor up to 150 people. Enjoy a bespoke restaurant and discover our original, varied themed buffets & breaks. Enjoy various settings for festive cocktails with an ice bar or tastingsspecialties of the Savoy region. Do you want to bring your team closer together? Our partners can provide unforgettable experiences through a range of challenges: from sustainable development on the ice massifs to trapper evenings, rafting and skiing.

Room descriptions and layouts

13 

meeting rooms

From 1 to 150 

attendees

Configuration is not available for these requirements

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Audio and video equipment

  • Screen

  • Office

  • Lectern

  • Day light

  • WIFI access

  • Slide projector

  • Syndicate rooms

  • Video equipment

  • Overhead projector

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Choose from our options of rooms with a balcony and view of Mont Blanc or Le Brévent: a comfortable Standard Room, a Superior Room offering more space with 2 rooms and measuring 323 sq. ft. (30 m²), or a Privilege Room with VIP services: bathrobe, slippers, minibar and Nespresso machine. Enjoy free WIFI, a flat-screen TV, tea and coffee making facilities and a free bottle of water in all our rooms. Family rooms for up to 4 people.

Classic room, balcony - 1 double or twin bed

  • Max. number of persons: 2
  • Area: From 23 m² / 248 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room, balcony - 1 double bed and 2 single beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, balcony, view of Mont-Blanc-1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room, Mont Blanc view - 1 double bed and twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

LA CORDEE

Type of cuisine: Regional

Restaurant La Cordée offers a wide range of regional specialties: fondues, raclette, tartiflette and themed buffets. It has a terrace overlooking Mont Blanc and a warm and cozy dining room.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE 4810

Non contractual photo

In a warm ambience, Bar 4810 is a beautiful relaxing area w/ fireplace and piano. Terrace has exceptional views of Aiguilles de Chamonix. Evening aperitifs with a wide selection of wines and cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Chamonix Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,857 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,248 reviews

Customer review rating 4.1/5

Anonymous Solo - 08/01/2021 Confirmed reviews ALL

I stayed 4 nights and disliked the fact that service was reduced to a level that even Covid-related measures cannot - in my opinion - justify. No room service during the entire stay is one thing but not asking the client one single time whether everything is fine or whether he/she needs anything is another. I had to go to the reception to ask for additional tea and coffee pouches twice during my stay (they could have been deposited in front of my door) and had to myself bring down my trash to a public bin outside of the building, which I found slightly over the top for staying at a 4 star hotel.

Dear Mrs D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For room cleaning, we do not enter in this one during your stay to minimize the risk of contamination. Nonetheless, we offer it on request with guest authorisation. Also, we phone you and send you an e-mail with this information few days before your arrival. Thank you again for sharing your experience, and we hope to welcome you again at Mercure Chamonix Centre. Karim El Khoulali General Manager

Well located, good stay

Customer review rating 4.1/5

Amad S. Couples - 05/01/2021 Confirmed reviews ALL

Very nice staff, nice Christmas attention.

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in Mercure Chamonix Centre. Karim El Khoulali General Manager

Won't return

Customer review rating 4.1/5

Steven Families - 04/01/2021 Confirmed reviews ALL

I realize that traveling during the pandemic is challenging for all and that hotels continue to struggle. I also think that with fewer customers and the desire to recoup lost revenue over the past year should motivate hotel staff and the hotel to BE EXCELLENT. I was largely disappointed by our stay. My family and I were there for a few nights in late December 2020. With the exception of the male front desk worker (who was fabulous), the rest of the hotel team was pretty mediocre. Check-in: We arrived about an hour (there was less traffic than we expected) and I went to check whether our room was ready. I was told a half hour. After a half hour, my spouse went to check, and he was told an hour. I went to double-check again, and I was told it was actually ready. The frustrating part was that we had to wait in line forever every time to check on the status -- that is because hotel workers refuse to look up to see how many people are in line. The service could be a lot more efficient if you had 1) a dedicated staff to take the phone calls (and you should prioritize customers who are physically in front of you over customers on the phone... take down their number and tell them you'll call them back!), 2) a concierge to answer questions about things to do (amazed that front desk workers were talking forever with customers, providing suggestions on things to do), and 3) a staff that had the basic instinct to look up to get a sense of how many customers you have waiting... (we had customers waiting in line through the door)! It's not rocket science, just basic customer service. Positive point: the hotel lobby was pretty and looked modern. But, it's not like we were able to enjoy it, since we were placed in the annex -- across the street, where the elevator was BROKEN. We rarely ever saw hotel staff (except the ones delivering room service). I understand that because of COVID-19, there was no daily housekeeping and that's fine... but it didn't feel like you were at a hotel. If I had known this would happen, I would have stayed at an Airbnb. Room service: With the national restrictions, there were very limited takeout options around town. But the room service menu was extremely limited and nothing sounded appetizing. It was very disappointing. I read in the press that to accommodate customers, the Mercure provided tables in every room. That's a nice start, but what about a little fridge in that case? Check-out: As I was given the option of getting our hotel receipt emailed to me, I said yes. When hotels email you the receipt, you normally get it in your inbox within minutes, if not immediately -- it is 2020/2021 after all, everything should be automated. By evening time, I still had not received my e-receipt, so I called thinking the front desk staff probably forgot to click on the right button. The woman who picked up was rude and said they hadn't gotten to it -- what?? and because I sounded surprised, she was like "why is that surprising?" well... because that's never happened to me before and when you're supposedly a 4-star hotel, that shouldn't happen. Plus, basic customer service is you apologize for the inconvenience and you say you'll take care of it right away. The next day still nothing. So the following evening, my spouse called, the male front desk worker picked up and made it happen (honestly, the only competent guy -- he should be training everyone else). Like the title says, we will not be staying at this hotel again. We were looking forward to getting away after being confined at home for so long, but it wasn't the relaxing getaway we were hoping. This was low season + COVID-19, so there weren’t that many customers. I can’t imagine what this place must be like during normal times, but we will definitely not be there to find out.

Dear Vanna L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our team do its best to welcome you in the best conditions possible despite the current crisis. We hope to welcome you again when the situation went better to show you the quality of our service. See you soon in Mercure Chamonix Centre. Karim El Khoulali General Manager

Very disappointing

Customer review rating 4.1/5

Cm Couples - 04/01/2021 Confirmed reviews ALL

We stayed at Mercure Chamonix for 2 nights, 26-27 December 2020 after being relocated from another hotel which decided not to open due to COVID. Our experience: - Long wait for check-in, only one person at reception and at least 4 families ahead of us; - The hotel was clearly not full, but the receptionist insists that we have to wait until 4pm to access our room (eventually she agrees to call housekeeping and says we check in after 1h); - We hear her offer the person ahead of us a discounted parking rate, but when we ask her she responds "there is no discount on parking". When we check out, my husband asks a different receptionist who offers us a 50% discount; -The biggest problem of our stay: our phone was broken. We asked 3-4 times to do something about it, but it didn't work the entire time of our stay. Given we were in a different building, on the 3rd floor and the elevator was also not working, every time we needed something we had to go outdoors and queue at the reception! -Given that everyone was eating in their rooms, more should have been prepared to facilitate eating takeout, like changing the garbage and making disposable cutlery available.

Dear Mrs M., We thank you for taking time to write us a comment. When you arrived (around noon), your room were not available as the check in is normally 4pm and the hotel were fully booked the night before. We well remember to assure you that you room will be ready 1 hour later, which was the case. The discounted parking rate is available for the long stays (more than 5 nights) which was not your case. Our team do its best to welcome you in the best conditions possible despite the current crisis. We hope to welcome you again when the situation went better to show you the quality of our service. See you soon in Mercure Chamonix Centre Karim El Khoulali General Manager

Outstanding staff, location and experience!

Customer review rating 4.1/5

M. Families - 30/12/2020 Confirmed reviews ALL

The hotel has just been refurbished, is located prime in Chamonix and the staff is really amazing (effective, helpful and seemingly happy to help!). The conditions are really complicated and they make the stay feel really nice

Dear Mr M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in Mercure Chamonix Centre. The Direction

Well located and very kind staff

Customer review rating 4.1/5

Stelios Couples - 29/12/2020 Confirmed reviews ALL

The hotel was very clean well heated and the staff very kind and quick. Nice view and in a good location. I would recommend this hotel.

Dear Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in Mercure Chamonix Centre. The Direction

Good stay

Customer review rating 4.1/5

Cristian G. Couples - 28/12/2020 Confirmed reviews ALL

Perfect

Dear Mr G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in Mercure Chamonix Centre. The Direction

Well located, excellent staff and hospitality

Customer review rating 4.1/5

Monica D. Families - 28/12/2020 Confirmed reviews ALL

We had a wonderful Christmas at Mercure. We were two families with kids. The staff were kind and accomodating, excellent services, including help with Santa delivery of gifts

Dear Mrs D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you soon in Mercure Chamonix Centre. The Direction

Au centre de Chamonix

Customer review rating 4.1/5

Stéphane Couples - 11/03/2020 Confirmed reviews ALL

Bonne situation, literie confortable.

Well located

Customer review rating 4.1/5

Anonymous Families - 02/03/2020 Confirmed reviews ALL

Bad storage possibilities in room. Very good breakfast. Dinner ok but not good. We would have appreciated shuttle service to/from skiing areas and/or bus stations.

Customer review rating 4.1/5

Anonymous Families - 01/03/2020 Confirmed reviews ALL

Not good ， they gave me a wrong and cheap room to me when I arrived, after fighting with magager, they changed

Dear Joseph L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. GUSLUND

Skiing

TripAdvisor rating 4.0/5

mikefranks436 26/02/2020 TripAdvisor review

Had a great 3 days at Chamonix a good resort for skiers and partying and sight seeing, the hotel was in a fantastic location walking distance to everything. Room with balcony and hotel breakfast was lovely the breakfast was exceptional

Dear customer, our deepest thanks for this amazing testimony about this experience at Hôtel Mercure Chamonix Centre. The room with the balcony allowed you to appreciate the beautiful view of the mountains, what we are very delighted with ! We also hope that it gave you all the rest you were looking for. Moreover, you highlighted the breakfast we proposed to you; a large sweetened-savory buffet, perfect to discover many tasty dishes made of fresh quality products. Our staff will be happy to welcome you again, if you do us the honor of another visit ;) Best regards, Customer Service Manager

Nice hotel, the breakfast is a highlight

TripAdvisor rating 4.0/5

k0ti 25/02/2020 TripAdvisor review

Rooms are cosy for 4 member families. Breakfast is a very wide choice continental buffet with almost everything you can imagine. Reception staff are pretty clueless. They charged me for a ski pass card which is free in all ski shops in Chamonix. The view from my room balcony was on top of the entrance roof. The roof was littered with wood planks, ladders and tools thrown about. It was an eyesore that workers left there hoping the snow would cover them! Where is the manager of this hotel? what does he do?

Dear customer, we thank you for taking the time to write this testimony about your stay in our 4-star facility - Hôtel Mercure Chamonix Centre. Our team is sorry about the equipment missed on the roof at the entrance. This remark will be transmitted and will be discussed in a further internal meeting to remove them. Moreover, the 3€ ski pass card is only included in a 2-days package and which allows you to recharge your passes whenever you want. And it also saves you endless queues at the ski lifts to buy a ski pass. However, we are very happy that you highlighted the large buffet for the breakfast that we proposed to you ! You have everything you need in order to make you taste your favorite dishes. Feel free to renew your experience on a next trip to France, Best regards, Customer Service Manager

Well located, good breakfast, bad service and dirty rooms

Customer review rating 4.1/5

Roberto S. Families - 24/02/2020 Confirmed reviews ALL

Hotel is well located in Chamonix downtown, has a convenient parking facility close by and also its own expensive garage. Breakfast is very good and the kitchen can handle the crowded group during the peak ski season. Unfortunately, the experience was very bad due to a dysfunctional bathroom due to a clogged drain without any support after several requests to the hotel, without any alternative offered limiting the ability to take a simple shower! After 30 seconds, the drain was completed fully and many hairs started to float out of the drain, a very disgusting experience. Only after presenting a menace to take a short movie of it, showing the brand, the manager sent someone to clean it late in the night, just removing the hairs that were preventing the water to flow through the drain. The same situation happened to the shower drain as to the sink drain !!!! Not limited to this, during the next day, the curtain dropped to the ground and with it cement from the roof all over the room during the morning. Following this episode, I asked to fix it and by another prof of neglect with the guess, once I arrived with my son late afternoon a red blanked was fixed by staples to the window to avoid the light with an excuse that it will be properly fixed the next day, but the cement and dirty caused by the falling of the curtain remained all over the bedroom and the bed! Again, after complaining for the 3rd time about the same thing, and asking at least to give me access to a vacuum cleaner, only in the 4th time when I asked for the address of a hospital due to allergic attack of my son to the dirt, the night front desk receptionist went to the room and offered another one, helping me to transfer everything to other similar apartment.

Dear Roberto S., It is with regret that we take into account your testimony regarding this stay at Hôtel Mercure Chamonix Centre. Your remarks were received and taken care of at the reception. The maintenace team handled the issues in your room and we also suggested a room change in the afternoon if you were not satisfied with the room you had. You declined our offer, and decided to keep your room. The room change was made afterall late at night as you had changed your mind. Unfortunately we were not able to satisfy you this time. Your satisfaction is our priority and we wish to provide you the greatest experience. We hope that you will do us the honor of another visit on a next trip to France, it will give us an opportunity to win your 5/5. Kind regards Benedicte M. PENTASSUGLIA

We thought would be a good stay

Customer review rating 4.1/5

Suthep K. Couples - 24/02/2020 Confirmed reviews ALL

The manager was very rude and unfriendly.,even the receptionist who checked us in. They said they don't care about the status of their Loyal Customer.,which is our worst experience with Accor.

Dear Suthep P K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. PENTASSUGLIA

Great location but rooms a bit smaller than on the web site picture

TripAdvisor rating 4.0/5

Crankcaller 23/02/2020 TripAdvisor review

Hotel is in a good location with a 5 minute walk to ski bus stop. Good breakfast choice uncomfortable bed. The room was much smaller than advertised on the web site which was a bit disappointing. One area of concern was the room key sopped working a couple of times and reception did not ask for your name or ID when getting a new key so literally anyone could get in. i saw this happen to other people too so not just me.

Dear customer, our warmest thanks for this beautiful testimony regarding this stay in our 4-star facility - Hôtel Mercure Chamonix Centre. First of all, make sure that the pictures on our website are in accordance with the services we offer, we feel sorry if they seemed different. Moreover, you have everything you needed regarding the room you booked on the summary we have sent you in order to avoid nasty surprised at your arrival. However, we hope that you took advantage of the beautiful location in which we welcome you, perfect to have a great change of scenery and relax. We will be glad to welcome you again on a next trip to France, Best regards, Customer Service Manager

Acceptable

Customer review rating 4.1/5

R H. Families - 22/02/2020 Confirmed reviews ALL

No ski lockers available on day of arrival so had to lug 3 sets of skis/boots up to the room, not ideal. Bear in mind we booked months ago. Poor choice of TV channels for UK English speaking clients. Had to change in the Bagagerie on last day, not great.

Dear Robert H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chamonix Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bénédicte M. PENTASSUGLIA

Well located, good rooms and fantastic breakfast choice

Customer review rating 4.1/5

Anonymous Families - 21/02/2020 Confirmed reviews ALL

The hotel was lovely, large comfortable room and very good service. I just have two negatives. The room was exceptionally hot, even after turning the radiators off. We had to sleep with a window open (in February) and were still hot. This meant we didn’t sleep as well as we would have liked after a long days skiing. Secondly having paid 45 euros extra for a late check out, somehow this was missed by the hotel reception. So we had the cleaners knocking to clean the room and looking very perturbed when they saw we were still there. Then reception came up and knocked and asked us to vacate the room. I had to show them my online booking confirmation. After this I felt we should rush to leave the room even though we’d paid to stay longer. It definitely marred a good stay.

Excellent service and helpful staff

Customer review rating 4.1/5

William M. Families - 17/02/2020 Confirmed reviews ALL

AS ABOVE

Another great stay

Customer review rating 4.1/5

Laurent Couples - 10/02/2020 Confirmed reviews ALL

Some items missing from room but eventually added

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