Mercure London Bridge 4 stars

Lets start with the best things about this hotel: Jessica and Davide. They both made us feel more than welcome and added a personal touch to our 4 nights in London. I was a bit apprehensive about staying in a mercure again as I have recently not been treated as a Platinum member should be during several stays in Mercures in Germany. This hotel however had our room key ready, along with the drinks vouchers, a map of the city and a lovely welcome card with a little chocolate gift. They had upgraded us as well. The hotel is located in Southbank with so many great bars and restaurants you won't know which one to choose! Public transport is nearby and you can easily walk to many sights as well. The hotel has done its utmost to add special touches to the standard mercure interior and they have succeeded in creating a cool bar, restaurant and lobby area. We had a spot of lunch in the hotel - good food! - and found they had a large selection of good wines. Breakfast is also good, a standard selection of fresh food and a choice of about 5 hot dishes to be ordered with the staff. The coffee is good and the breakfast staff are very efficient. The rooms are slightly outdated with small beds, but comfortable nonetheless. Bathrooms are a little odd in their set up but clean and with a good shower. I can't really fault this hotel and will for sure return in the future. Thanks for a great stay!

Friendly and attentive staff, clean room and fantastic food

From check-in to check-out we had a very pleasant experience! The hotel is great and the staff were attentive.

Friendly greeting as always, efficient check in. Room was good, clean & tidy. my only gripe is the cost of breakfast (not taken up), you can walk next door and have the same breakfast for half the price. Over all, great stay, just cheaper to eat out.

Quiet room, comfortable bed, well located, good breakfast

Room super, staff extremely friendly. Breakfast and dinner - average

Good location, friendly staff

Only stayed one night but the hotel was nice and clean and very friendly service.

I stayed on my own for a work trip and the staff couldn’t do enough to make sure I was looked after

Quirky, modern hotel in a fantastic location. Great rainforest shower, comfy bed and plenty of room. The only downside was the thermostat didn’t seem to work.

The only issue I had was that I was not recognised as a Gold Reward Member and was therefore not offered any if the benefits I.e drinks voucher, room upgrade etc.

We found the hotel location ideal, not far from the River and amongst great amenities. The young staff members were particularly welcoming and friendly; this made a huge difference to us so well done! We recommend this hotel unreservedly.

Very convenient hotel for Tate modern and the Globe. Overall the reception staff and breakfast staff are absolutely fantastic and really cannot be faulted in any way. However when it comes to servicing the room it is a totally different matter. On our recent stay there was continuing problems every day. We stayed for over a week and the floor was never cleaned or surfaces wiped even where we made the tea or coffee unless we complained about, which we had to do continually. The front desk staff took it seriously and communicated with the room staff - they would do it after a complaint but the next day would be just the same. They also made the bed so it looked good on top, but the bottom sheet was always rucked up so we had to remake it every night. Not really good enough for a 4 star hotel. One night we came back to the room and couldn’t find the remote control for the television. We looked everywhere and couldn’t find it, but when we came to go to bed they had thrown the covers over it! Such a shame that for such a friendly hotel the cleaning staff let them all down. Think overall they need a refurbish as everything in the rooms was a little tired and the carpets seemed quite old and stained in several places. For some reason they have stopped leaving face flannels in the bathroom which was a disappointment.

The hotel was perfectly located and of a higher standard than I was expecting. Warm welcome and pleasant surroundings

My stay was the evening of Saturday 8th Feb 2020. I work close by and had to also work the next day too. Storm Ciara made it difficult for me to travel home. I dropped in to the hotel and the man on the front desk that evening was extremely helpful, friendly and understanding. He empathised with my situation and he also upgraded my room to ensure I was comfortable. I really appreciated that help in a difficult situation for me. I don't know his name, but would like to commend him and say 'thank you'.