Mercure Deauville Centre Hotel 4 stars

Enjoyed the space of accommodation on two floors but only one toilet downstairs was a bind for nocturnal visits. Staff very friendly and helpful and the fact that we could take our dog was a bonus. Preferred to shower, rather than soak in bath, but lack of support handles gave access, egress and showering the potential for elderly people to slip and fall. Parking facility was very useful but 24€ per night seemed steep, compared to 10€ at the Ibis, particularly when there was no access by the lift from the parking.

We had a wonderful stay and the staff was so helpful thank you for everything I noticed at the end of survey asked if we enjoyed our welcome drink. We did not receive a voucher and a bar was set up and we bought our own when we arrived would have used the voucher if we had one

I never give a 10 score. We use this hotel every year, twice in 2018 and it is always a great experience. My usual score of 9 has been reduced to 8 because of the unavailability of a breakfast buffet between 7.30 and 8.30 am.

The first room we had was disappointing. We did arrive fairly late in the afternoon. We mentioned this to the the staff at he reception. We were moved to a bette room for the second night and also got our car in the car park. Staff were welcoming and helpful, accommodation very good on the second night, overall a good stay

The staff were all really nice and helpful, but we were disappointed there wasn't a resaurant on site. Parking was good.

We always look forward to staying at this hotel as the staff are really pleasant and helpful

Deauville is an upmarket resort, so you expect to pay a premium for a hotel. However, even by that barometer, the classic room was very compact. No extras, just functional. Hotel bar is about the only facility, plus breakfast which I didn't have as I do not like pastries/croissants. Lack of information in the room about anything, staff not full of information either. I had been to Deauville before and to this hotel, so I didn't need guiding but even so. Possibly in future trips to Deauville I will pay a bit more for more facilities and individuality. Or stay across the bridge in Trouville and get a lot more for the same price maybe.

Bed linen is terrible quality, not only are sheets and pillow covers made form 40% polyester (= plastic), but then there are plastic bags over mattress and pillows. Is like sleeping in plastic bags, skin cannot breathe. Like eating at star restaurant and discovering all ingredients are bought at Lidl. Shame on you Mercure.

The check-in and check-out processes were very smooth, fast and carried out cheerfully by the reception staff. The room was comfortable, clean and spacious. The location is excellent, being at the heart of the city.

Room facilities were very good (201), especially the balcony. Ceiling fan was a great addition in the heat (40 degrees). However, not wanting a full breakfast we wanted to select Express & Co. as the lighter option, but on all three mornings the only member of staff available was busy on Reception, so we ended going out for breakfast each day. Excellent value parking available in the Parking du Marché, underneath the hotel. Forfait de Congress €26 for 10 days.

I appreciated the nice breakfast that was invariably ready at 6:30 am as well as the helpfulness of the front desk staff in making dinner recommendations and reservations.

Our experience was very positive except for the breakfast arrangements that frustrated us and spoilt the experience. The breakfast room was far to small for comfort because to many table were packed in and it was impossible to move around the self service buffet. The food selection for the breakfast was poor and it was frankly not worth the cost. The reception staff were extremely helpful.

Perfect

Very warm welcome, nice and comfy room, good quality breakfast with large choice of food

I had stayed at this hotel before , maybe 15 years ago. It was still as good as I had promised my wife. Rooms very comfortable. Breakfast good. Enjoyed our stay.