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Mercure Deauville Centre Hotel 4 stars

Customer review rating 4.5/5 4,931 reviews

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Mercure Deauville Centre Hotel
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+ 15 Services

Hotel extras

  • A beautiful building with Norman architecture and renovated rooms

  • Our Dov'Team known for its warm welcome and great concern for your comfort

  • Homemade recipes and local produce for breakfast

  • Nuxe, Nespresso, Deep Nature Thalasso by Algotherm partnerships

  • The immediate proximity to Trouville-Deauville station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Deauville Centre Hotel

2, Rue Breney
14800 deauville
france

Tel: +33231873000

Fax: (+33)2/31870580

Check-in from 15h00

Check out up to 12h00

  • By plane

    CAEN CARPIQUET At 47km / 29.38 miles

  • By plane

    PARIS ORLY At 200km / 125 miles

  • By plane

    PARIS ROISSY CDG At 230km / 143.75 miles

  • By boat

    Le havre At 42km / 26.25 miles

  • By boat

    Ouistreham At 40km / 25 miles

  • By helicopter

    Caen carpiquet At 55km / 34.38 miles

  • By helicopter

    Deauville saint gatien At 15km / 9.38 miles

  • By car

    Deauville-Trouville At 7km / 4.38 miles

  • By train

    CAEN At 47km / 29.38 miles

  • By train

    TROUVILLE DEAUVILLE At 0.5km / 0.31 miles

GPS :49.36076, 0.079254

Hotel services

LE WINCH Non contractual photo

After an invigorating walk along the seafront, relax in our bar "Le Winch" with a cup of tea or a hot chocolate, and make the most of your evening in its lounge-style ambience.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 53 rooms
    • 3 rooms for people with reduced mobility
    • 6 family rooms
    • 5 connecting rooms
    • No non-smoking room
    • 4 floors
  • Languages spoken at the hotel
    • English
    • French
  • Laundry / Valet Services
    • Pressing Additional charge
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception

Our accommodation(s)

Completely renovated: come discover all our room types from "Classic" to "Duplex" rooms. For even more amenities and facilities, opt for our "Privilege" rooms with a balcony, garden view or harbor view.

Our guest reviews for
Mercure Deauville Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,931 reviews

TripAdvisor Rating 4.0/5

1,266 reviews

A pleasant stay.

Customer review rating 4.0/5

Peter B. Couples - 05/10/2021 Confirmed reviews ALL

The room was comfortable with a balcony overlooking the park. We were lucky enough to witness a murmuration of starlings on both evenings of our stay. The accomodation was clean and well appointed, although the cardboard cups for tea/coffee were unimpressive, and impossible to hold when containing a really hot drink - real cups would have been appreciated. The parking was was very secure and easily accessible, but expensive (€21 per 24 hrs). The breakfast room was somewhat crowded.

room was hot, noisy and uncomfortable

Customer review rating 2.5/5

Chris T. Couples - 30/09/2021 Confirmed reviews ALL

I paid extra for a room with a balcony overlooking the marina. Had I realised there was a four lane road between us and the marina, I would not have bothered The weather when we stayed was not too hot but the room was unbearable both nights. Having the patio door open all night did not make it cooler. Closing the patio door seemed to make no difference at all to the traffic noise which woke us both up constantly. None of that would have been so bad if the bed had been comfortable - it was like sleeping on a board. We have stayed at several Accor hotels in the last 20 years and always been very happy - this was our worst stay ever

Dear CHRISTOPHER T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Deauville Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bertrand CLAVEL Directeur Mercure Deauville Centre

As usual, a great place to stay.

Customer review rating 4.5/5

D. L. C. Couples - 18/09/2021 Confirmed reviews ALL

Regular visitor, always a pleasure.

Great location and lovely hotel

Customer review rating 4.5/5

Mme A. M. Families - 10/09/2021 Confirmed reviews ALL

It was a very pleasant experience. The front desk staff were helpful and welcoming.

Well located

Customer review rating 4.5/5

John H. Couples - 01/09/2021 Confirmed reviews ALL

We have stayed at this hotel on many occasions dating back to when we knew it as the Yacht Club. Mr. Bertrand is an excellent manager who we recall from last year and who again this year, was very helpful and responsive to our problems. Particularly during these difficult times, it is reassuring to know that any problems that you may have, will be promptly attended to. All the staff were also very friendly and helpful with our poor French.

Good experience

Customer review rating 5.0/5

Lesley W. Friends - 31/08/2021 Confirmed reviews ALL

We have stayed in this hotel every year for many many years and have always had a great experience This year the hotel has excelled even more making sure that the hotel is COVID safe I would like to extend special thanks to the reception staff who assisted with translation of PCR testing

Vacations in France

TripAdvisor rating 5.0/5

arqueros60 27/08/2021 TripAdvisor review

A very pleasent stay in Deauville and adjacent villages. Highly recomendable for families, friends or just by yourself. Excelent restaurants and bars nearby at walking distance from the hotel and also to the excellent beaches. Will certainly return

Good stay

Customer review rating 3.5/5

Charles Z. Couples - 28/07/2021 Confirmed reviews ALL

Great location, staff was great, room was clean. missing AC

Perfect location and Service

Customer review rating 4.5/5

Isabella Business - 18/07/2021 Confirmed reviews ALL

Our stay in Deauville was very pleasant thanks to the perfect location close to the market while still being away from the hustle and bustle of downtown. Steps from the beach, we enjoyed our strolls and walls to Trouville sur Mer for dinners. Many thanks to Valentin at the front desk for his professionalism and pleasant attitude. He was very helpful during our stay together with his lady colleague - the rooms were comfortable but be aware there is no air condition in the rooms except for the ones with and second floor- the fans provided some circulation. Will definitely come back when in Deauville!

Very nice and calm

Customer review rating 4.0/5

Remi Couples - 17/07/2021 Confirmed reviews ALL

A short Weekend to escape Paris

Well located, but overpriced in overall

Customer review rating 1.5/5

R. Couples - 14/06/2021 Confirmed reviews ALL

The room were a bit small for the price, and way too warm. The front desk attendants were at the minimum required nice and hide behind the sanitary situation for any requests. But the Biggest issues were that not the restaurant or the bar were open despite the fact that it now allowed. This is scandalous, when we’re you doing for the past weeks ?!

Cher Monsieur R., Nous vous présentons nos excuses pour ce séjour à Deauville qui ne vous a pas apporté satisfaction C'est avec joie que nous essayons de surclasser nos clients membres All avec un statut le permettant mais nous ne pouvons pas le faire sur la catégorie Privilège qui est pour notre établissement la catégorie supérieure Nous vous confirmons que les espaces de restauration intérieurs peuvent être réouverts mais avec des jauges; celles-ci sont tellement restrictives qu'elles ne nous permettent pas d'accueillir un nombre suffisant par rapport au nombre total de clients, et nous n'avons pas souhaité mettre en place des plannings de réservations stressants pour nos clients le petit déjeuner devant rester un espace de plaisir et de prise de temps selon nous Encore une fois nous sommes navrés et espérons sincèrement pouvoir avec mon équipe regagner votre confiance pour un séjour post crise sanitaire Très sincèrement, Bertrand CLAVEL Directeur Mercure Deauville Centre

Good stay - Remain some improvements

Customer review rating 3.5/5

O. B. Couples - 01/06/2021 Confirmed reviews ALL

Room, bedding and global services are OK. Some improvements suggestion: breakfast : not enough variety for breakfast in room service during covid, when you stay several nights, (eg fruits, add hard-boiled eggs, etc), real orange juice (not fruit juice from box). Parking: hotel should offer parking with more attractive price for customers (eg with gold and platinium status). Gold status: room upgrade was very good. What a pity that welcome drink is only offered to the person with gold status and not both people when in couple.

GOOD

Customer review rating 4.0/5

Patrick D. Business - 22/05/2021 Confirmed reviews ALL

Due to the pandemic it's difficult to give a proper report as we did not have access to all your facilities but the welcome is certainly one positive point

Customer review rating 5.0/5

K. R. Friends - 16/05/2021 Confirmed reviews ALL

Team extremely friendly made all the difference!

Great location

Customer review rating 4.5/5

Paris S. Solo - 11/01/2021 Confirmed reviews ALL

This hotel is very well located with friendly service. It offers some rooms with a view of the port but most are located on the side street or garden. They have taken good measures against Covid. Offering a simple, but tasty room service menu. All items are prepackaged and reheated. Prices range from 4-14euros. The bar also offers room service. All staff adheres to mask-wearing. The negatives would be that the cleaning woman or room servicewoman in the morning was very loud when speaking to the other guests she was serving. Doors were slammed which made for a disruptive morning sleep-in. Staff needs to be reminded that people come to hotels to sleep and some may want to have a few extra hours of quiet in the morning. I changed rooms from the privilege to basic due to lack of availability. Even a basic room should offer hair conditioner, a pencil and the minibar should have some extra water, etc. It was bare to my dismay.

Customer review rating 4.0/5

Anonymous Couples - 18/10/2020 Confirmed reviews ALL

Agreable

Adequate, did the job, nothing exceptional

TripAdvisor rating 3.0/5

Amanda G Solo travel - 15/08/2019 TripAdvisor review

Deauville is an upmarket resort, so you expect to pay a premium for a hotel. However, even by that barometer, the classic room was very compact. No extras, just functional. Hotel bar is about the only facility, plus breakfast which I didn't have as I do not like pastries/croissants. Lack of information in the room about anything, staff not full of information either. I had been to Deauville before and to this hotel, so I didn't need guiding but even so. Possibly in future trips to Deauville I will pay a bit more for more facilities and individuality. Or stay across the bridge in Trouville and get a lot more for the same price maybe.

Warm and welcoming

TripAdvisor rating 4.0/5

georgesb20 Business - 22/04/2019 TripAdvisor review

The hotel met my expectations, good location very nice environment the park makes you feel way from the city, next to the port and at walking distance from the train station. The hotel personnel makes you feel welcome.

Dear georgesb20 Make all our guest feel welcome is our priority : we are proud to read here that we have succeeded In waiting to welcome you again in Côte Fleurie with my team, Best regards,

Christmas 2018

TripAdvisor rating 5.0/5

209agnesh Family - 31/12/2018 TripAdvisor review

Extremely nice welcome, Manager on duty all night to allow his staff a family evening. We had made a few special requests to spend Christmas at the hotel, the manager answered to every one of them positively and graciously. We spent a lovely family Christmas eve thanks to him.The receptionist is "on the ball", alert, quick, polite and helpful.Price is very good for the quality of the hotel.

Dear Madam it is a pleasure to read this comment from a loyal guest we are thrilled that your family has had a good holiday in our Mercure we wish you all a very beautiful year 2019

Pity about the wind

TripAdvisor rating 4.0/5

rjf253 Couples - 26/09/2018 TripAdvisor review

It is a pity that Accor cannot control the weather because high winds and rain were the main detractors from the enjoyment of our first visit to Deauville for over 20years. One down side to the hotel is parking. The web site says that there is dedicated parking but none was evident nor offered and the local underground car park is very expensive

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