Hotel - Mercure Paris La Sorbonne Saint Germain des Prés Hotel
Mercure Hotel Mercure Hotel

Mercure Paris La Sorbonne Saint Germain des Prés Hotel

4.0/5 1,077 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Nearby)
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Concierge

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition centre

PARC DE LA PORTE DE VERSAILLES5 km / 3.11 mi PARIS BERCY EXPO3 km / 1.86 mi

Our rooms

Our fully renovated hotel offers 47 Standard and Privilege rooms that are bright and pleasant with warm tones creating a cozy and comfortable atmosphere. Some have views of La Sorbonne.Take advantage of free WIFI, air-conditioning as well as upscale bedding.

  • 47 rooms
  • 31 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 9 family rooms
  • 9 connecting rooms
    • Emergency exit map
    • Radio in room
    • WIFI in your room
    • Radio in bathroom
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 ALL Rating 3,093 reviews

Our guest reviews for
Mercure Paris La Sorbonne Saint Germain des Prés Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,077 reviews
Adrian N. Couples - 02/12/2019 Confirmed reviews ALL
« Bathroom shape should be better »

The water in the shower kept coming out due to the way it was designed

Anonymous Families - 25/11/2019 Confirmed reviews ALL
« Great and friendly service »

The location is great. The room was nice. The employees were excellent and were very nice and friendly. They helped us a lot with trip planning and translating. They were fun

Anonymous Families - 25/11/2019 Confirmed reviews ALL

Efficient friendly staff, lovely clean comfortable room and bathroom

Anonymous Solo - 24/11/2019 Confirmed reviews ALL
« Nice rooms and friendly staff. »

Great.

Wayne R. Families - 19/11/2019 Confirmed reviews ALL
« I would not return to that hotel. »

We booked a room for three adults, the bed for the third adult was only suitable for a child. Our daughter only stayed for one of the three nights booked as the bed was so uncomfortable and the hotel could not offer any solution. The breakfast choice was very poor, with no hot food being available. We had to request additional cold breakfast items on each of the three days of our stay. We feel we were cheated as we paid for a room for three adults and breakfast, both of which we were not provided value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WAYNE R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the 10 % compensation of your stay in the form of a credit refund of €, which will be issued to your account within the next 7 days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Théa Thao CAO Front office manager

Paul Solo - 05/11/2019 Confirmed reviews ALL
« A good night's rest »

This was mostly everything I need in a hotel. The room, including the bathroom, was very clean. The temperature was about perfect and easily adjusted. It was quiet, so yeah, I slept remarkably well. Breakfast was only an additional 9 Euros and was well worth it, especially when you see how much most hotels charge for a croissant and coffee. Ok, so there is no restaurant in the hotel, but that's not really an issue, as there are a plethora of choices with a few minutes walk. For transport, 5 minutes max to line 10, line 4 or RER-C. In a nutshel, it was a restful stopover in Paris and I will be there again.

Laurence L. Families - 03/11/2019 Confirmed reviews ALL
« Very good location, friendly staff, hotel and rooms could be refreshed »

The location was great. Very close to a metro station and well located. Walking distance to Norte-Dame and Le Louvre. The staff was very friendly. In a way the hotel is cosy because it is small but it could be refreshed, especially the rooms, bathrooms, stairs and toilets downstairs. Our room was good and clean but smelling mouldy, which was disturbing especially when you first get in the room. Otherwise we were not much at the hotel and in terms of access it was great. So overall experience was good.

Eunjin P. Families - 18/10/2019 Confirmed reviews ALL
« Great location, kind staff - great for short stay. »

The location was fantastic - within walking distance to the Seine and other tourist attractions and metro. There are nice cafes and restaurants nearby. Front desk staff was very friendly. The room wasn't spacious for all three of us but acceptable given the location. Great place for short stay.

Anonymous Families - 17/10/2019 Confirmed reviews ALL
« Friendly welcome, ggod location, a few minor housekeeping issues »

Very friendly and helpful front desk staff. In fact, every employee we encounterd was very polite and friendly.

Anni Families - 16/10/2019 Confirmed reviews ALL

Rooms OK, BUT no fire alarms nor safety lock in the room. Unacceptable. Breakfast room small and hot, quite simple breakfast. Great location.

Xaris Business - 12/10/2019 Confirmed reviews ALL
« Satisfied »

The hotel was perfect and the service was perfect.

Pamela C. Friends - 10/10/2019 Confirmed reviews ALL
« Very nice hotel and they accommodated our need for one more night. They even gave us the same rate as the tour that we on. that we »

The room was comfortable but a little chilly when we arrived. There was a heater we used for about 5 minutes that quickly heated the room. The refrigerator wasn’t working and when we let the desk know they replied that they would look at it right away. When we returned to our room after dinner the refrigerator was working. Breakfast was good, all ingredients were fresh - even had pancakes!

Alain R. Couples - 08/10/2019 Confirmed reviews ALL
« Perfect location. »

Beside the helpful staff, the hotel was perfectly located ...

Juan T. Business - 05/10/2019 Confirmed reviews ALL
« Easy for a quick stay »

Good for a short stay. Clean, Quiet and with a strong shower all at a reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our spacious, comfortable accommodations and friendly staff but also our delicious breakfast options! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day! Sincerely, Théa Thao CAO Front office manager

Patricia Q. Friends - 29/09/2019 Confirmed reviews ALL
« Very nice hotel, great location, excellent service. »

Unfortunately, someone in your booking department continues to confuse me with another guest. In fact, this survey was sent to my email address, but addressed to Karen C.. My name is Patricia Q..

Koray Business - 28/09/2019 Confirmed reviews ALL

Very good customer service...

Regina Couples - 25/09/2019 Confirmed reviews ALL
« Good Location »

I am happy with the kindness of the front desk staff. They were all kind (from day shift to evening shift). The only negative experience we had is this: The cleaning of the room wasn’t prompt. We left our room before 8:30 am. We came back at 1 pm & it still wasn’t cleaned. I reported it at the front desk personally. so we left the hotel then came back at 3 pm & still, OUR ROOM WAS NOT CLEANED! So I reported it again. By 3:30 pm, a cleaning lady came & finally, started fixing our room. Sorry to say this but, it was a BAD SERVICE on that part.

Margie P. Couples - 25/09/2019 Confirmed reviews ALL

Our room was comfortable and clean. Front desk was always helpful and welcoming. It helped to make our stay in Paris a wonderful experience.

Mark G. Couples - 16/09/2019 Confirmed reviews ALL
« Disappointed for a 4 star rated hotel. »

Bed was very uncomfortable and shower badly positioned which put water all over the floor which had no drainage, as a result carpet constiwet causing room to be smelly. Only real positive was good value breakfast and location was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Sorbonne Saint-Germain-des-Prés. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Théa Thao CAO Front office manager

Joj Solo - 15/09/2019 Confirmed reviews ALL
« Love this hotel, great staff, great location »

It was really comfortable, not noisy, good room temperature, everything was very clean. The staff are always nice and efficient. They will do their best to help you find anything you need in Paris and give you good directions and assistance. This is a small and excellently located hotel right opposite the Sorbonne University. You are close to everything and just walking up and down the street is interesting for their are tourists and students taking pictures of the Sorbonne. The little Place de la Sorbonne is just 3 minutes away and you can sit and enjoy the sunshine or just listen to the fountains when they are on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Joan J., We are delighted to learn that your stay from your arrival through to departure was truly wonderful and that you were able to experience the convenience of our location  As the MERCURE PARIS LA SORBONNE, we pride ourselves on offering our guests the very best in service and accommodations and I am glad to see that this was reflected during your stay.  Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Théa Thao CAO Chef de réception/ Front office manager

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