Mercure Paris La Sorbonne Saint Germain des Prés Hotel

This was mostly everything I need in a hotel. The room, including the bathroom, was very clean. The temperature was about perfect and easily adjusted. It was quiet, so yeah, I slept remarkably well. Breakfast was only an additional 9 Euros and was well worth it, especially when you see how much most hotels charge for a croissant and coffee. Ok, so there is no restaurant in the hotel, but that's not really an issue, as there are a plethora of choices with a few minutes walk. For transport, 5 minutes max to line 10, line 4 or RER-C. In a nutshel, it was a restful stopover in Paris and I will be there again.

The location was great. Very close to a metro station and well located. Walking distance to Norte-Dame and Le Louvre. The staff was very friendly. In a way the hotel is cosy because it is small but it could be refreshed, especially the rooms, bathrooms, stairs and toilets downstairs. Our room was good and clean but smelling mouldy, which was disturbing especially when you first get in the room. Otherwise we were not much at the hotel and in terms of access it was great. So overall experience was good.

The location was fantastic - within walking distance to the Seine and other tourist attractions and metro. There are nice cafes and restaurants nearby. Front desk staff was very friendly. The room wasn't spacious for all three of us but acceptable given the location. Great place for short stay.

Very friendly and helpful front desk staff. In fact, every employee we encounterd was very polite and friendly.

Rooms OK, BUT no fire alarms nor safety lock in the room. Unacceptable. Breakfast room small and hot, quite simple breakfast. Great location.

The hotel was perfect and the service was perfect.

The room was comfortable but a little chilly when we arrived. There was a heater we used for about 5 minutes that quickly heated the room. The refrigerator wasn’t working and when we let the desk know they replied that they would look at it right away. When we returned to our room after dinner the refrigerator was working. Breakfast was good, all ingredients were fresh - even had pancakes!

Beside the helpful staff, the hotel was perfectly located ...

Good for a short stay. Clean, Quiet and with a strong shower all at a reasonable price.

Unfortunately, someone in your booking department continues to confuse me with another guest. In fact, this survey was sent to my email address, but addressed to Karen C.. My name is Patricia Q..

Very good customer service...

I am happy with the kindness of the front desk staff. They were all kind (from day shift to evening shift). The only negative experience we had is this: The cleaning of the room wasn’t prompt. We left our room before 8:30 am. We came back at 1 pm & it still wasn’t cleaned. I reported it at the front desk personally. so we left the hotel then came back at 3 pm & still, OUR ROOM WAS NOT CLEANED! So I reported it again. By 3:30 pm, a cleaning lady came & finally, started fixing our room. Sorry to say this but, it was a BAD SERVICE on that part.

Our room was comfortable and clean. Front desk was always helpful and welcoming. It helped to make our stay in Paris a wonderful experience.

Bed was very uncomfortable and shower badly positioned which put water all over the floor which had no drainage, as a result carpet constiwet causing room to be smelly. Only real positive was good value breakfast and location was good.

It was really comfortable, not noisy, good room temperature, everything was very clean. The staff are always nice and efficient. They will do their best to help you find anything you need in Paris and give you good directions and assistance. This is a small and excellently located hotel right opposite the Sorbonne University. You are close to everything and just walking up and down the street is interesting for their are tourists and students taking pictures of the Sorbonne. The little Place de la Sorbonne is just 3 minutes away and you can sit and enjoy the sunshine or just listen to the fountains when they are on.