Hotel - Mercure Hotel Dortmund City
Mercure Hotel Mercure Hotel

Mercure Hotel Dortmund City

4.0/5 487 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Pedal boat  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
See all services

Hotel location

Companies and event centres nearby

Company

CONTINENTALE VERSICHERUNG8 km / 4.97 mi IKEA9 km / 5.59 mi SIGNAL/IDUNA VERSICHERUNG0.1 km / 0.06 mi
DEUTSCHE TELEKOM DORTMUND2 km / 1.24 mi RWE0.1 km / 0.06 mi THYSSEN & KRUPP AG2.5 km / 1.55 mi

Congress centre

MESSE DUESSELDORF65 km / 40.39 mi WESTFALENHALLEN5 km / 3.11 mi

Exhibition centre

WESTFALENHALLEN5 km / 3.11 mi

Our rooms

Sleep well at the heart of the Westphalian metropolis: 3-star Mercure Hotel Dortmund City offers Standard rooms with single / double beds, spacious Superior rooms with two single beds and Privilege roomswith a double bed. All 82 rooms have free Wi-Fi and a DSL connection. A child up to the age of 12 stays overnight in your room free of charge. Your pet is welcome for a fee of 15 EUR per night.

  • 82 rooms
  • 72 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 1 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 ALL Rating 1,615 reviews

Our guest reviews for
Mercure Hotel Dortmund City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 487 reviews
Matthias Solo - 07/01/2020 Confirmed reviews ALL
« Christmas time at Dortmund in Mercure »

During Christmas time the hotel was not fully booked. Stay was good, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthias L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Maniecki Front Office Manager Mercure Hotel Dortmund City

Wim A. M. Couples - 03/01/2020 Confirmed reviews ALL
« Superb location, superb staff! »

Superb! Very nice staff, very good service. We would like to give them more than a “5star” rating! The hotel is roughly a two minute walk from Westenhellweg, the main shopping district. In December, the Christmas Markets are located nearby. You can find them in and around the area between Westenhellweg and Hanzaplatz. A subway station (Kampstrasze) is next to the hotel entrance. Other subway stations (i.e. Freistuhl) are less than a few minute walk away. In other words, public transport is very close to the hotel. The hotel does not offer private parking space, but the Freistuhl Parking Garage (around the street corner) has sufficient capacity. Be aware that sometimes (i.e. during Christmas Markets) its capacity might be insufficient: so the best time to park your vehicle will be in the morning. The parking costs are about 12 Euro per day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wim S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melanie Mirkes Operations Manager Mercure Hotel Dortmund City

Framar49 Couples - 01/01/2020 Confirmed reviews ALL
« Good location, comfortable room »

Checking in was efficiently handled. Our room was on the fourth floor, overlooking an inner courtyard, very quiet despite the hotel location in the city centre. The room was clean, the beds comfortable. We appreciated the tea and coffee-making facility.

Terry C. Couples - 10/12/2019 Confirmed reviews ALL
« Mr Terry C. »

Very nice...very clean...I would recommend to everyone

W. K. Business - 02/12/2019 Confirmed reviews ALL
« A pleasant stay »

As always at a Mercure hotel, our brief stay was problem free.

S. Business - 01/12/2019 Confirmed reviews ALL
« Thursday night stay »

Comfy room/ good breakfast.

Jc Business - 18/11/2019 Confirmed reviews ALL
« Houskeeping come 3 times in to my room »

First of all, when I entered the room I smelled a strange smell. I opened all windows before I left to an evening event. However when I came back the smell was still there. In the morning, housekeeping came in 3 times without knocking on the door or announcement. The location is very convenient and the front office staff was friendly. With best regards Julio

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julio Z., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately we had new team members in the house keeping departement during your stay at our hotel. We will work with these team members closely to improve the service and prevent such inconvenience in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

J M. Y. Families - 03/11/2019 Confirmed reviews ALL
« Location excellent - we had no car - staff very helpful. »

My wife has reduced mobility, so that having a room with a disabled shower room, as well as a 'normal, bathroom was extremely helpful. It would have been very difficult for my wife to step into the bath to use the shower in the latter. The hotel had clearly taken note of my comment on the booking webpage of the reduced mobility problem. It was not so good that the disabled room filled with water on showering - apparently a problem with levels rather than a blockage - and needed the loan of a squeegie (?) to get the water to the drain. The staff were very helpful in every department. Location excellent for a lady of reduced mobility to go shopping! Having the entrance to the hotel on the 3rd floor, with a big-ish step to get into the building, was a little odd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Michael Y., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. In fact we have an entrance for people with reduced mobility, unfortunately it was closed during your stay for the construction works at the fascade. I am really sorry for that and that it occured during you and your wife would have needed it. The entrance will be open again by the end of this week, as far as the construction team of the landlord told us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

young872019 Family - 31/10/2019 TripAdvisor review
« Hotel in the right place »

My wife has reduced mobility, so it was brilliant to have a room with both a 'normal' and a disabled shower room, otherwise she would have found it very difficult to climb over the side to use the shower over the bath. We were here from England for a family occasion, but shopping was also on the list. For this the location is excellent. Slightly odd having an hotel that starts on floor 3, but the staff were most helpful in seeing to our special needs. Happy to recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear young872019, thank you very much for staying at the Mercure Hotel Dortmund City und for sharing your experience with the tripadvisor community. It is a pleasure to receive positive feedback and we appreciated having you as our guests. I would like to apologize to you for the challenge in the entrance area, the construction area blocked our entrance for people with reduced mobility exactly during your stay. We are really sorry for that. Thanks a lot for your feedback, it will serve as a motivation to our team. For the future we wish you the best travels to amazing locations and we hope to have you as our guests again. best regards Mercure Dortmund City & Team

Ken Solo - 29/10/2019 Confirmed reviews ALL
« A very good stay »

I was given a very good room with separate seating area and plenty of luxuries - bathrobe, tea/coffee facilities, a bath as well as a shower, that you don't always get in medium-class hotels like this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken S., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Q4961EHpaulm Couples - 22/10/2019 TripAdvisor review
« Convenient hotel »

Unfortunately the front of the hotel is being renovated, which impacted our visit slightly. The hotel is very convenient for the city centre. Parking (and finding the car park) was a little challenge first time due to the road works in the vicinity. Service and room was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Q4961EHpaulm, thank you very much for staying at the Mercure Hotel Dortmund City and for sharing your experience with the tripadvisor community. The owner of the property informed us that the construction site in front of the building shall be finished in 11.2019. I am sorry for not beeing able to promise this, but we look really forward to it. If you visit Dortmund once more we can recommend the parking lot "Parken am Freistuhl" in the street am Freistuhl. It is located in the next street of the hotel and we are able to open the public parking lot 24/7 for hotel guests. Just ring the bell at the entrance of the garage. We hope to host you as our guests again and until then we wish you the best travels to amazing locations. best regards Mercure Dortmund City & Team

Joshua T. B. Business - 21/10/2019 Confirmed reviews ALL
« everything was ok just that the hotel sent me a mail that I'm owing them one night which was not true. and it created a trauma for me as at now, because I'm a man of integrity and don't want to make any mistakes which will affect my personality. »

It was ok during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua Twum B., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Once again I would like to apologize to you for our mistake. In every stay you had at our place we have come to know you as a respected and honourable guest and we would appreciate to welcome you every time again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Peter Business - 25/09/2019 Confirmed reviews ALL
« Great experience »

Friendly staff, nice and clean room, good breakfast, in the middle of the city - what more can I wish for nights spent during the business trip ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter A., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. Great that you found everything you need during a business trip, that is what we aim for as a team. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Super Solo - 19/09/2019 Confirmed reviews ALL
« Super »

Alles war super

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr A., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Dortmund City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Sebastian Kühn General Manager Mercure Hotel Dortmund City

Jamie B. Business - 12/09/2019 Confirmed reviews ALL
« Could do better »

Actually getting to the hotel is a challenge. I had read other reviews so I was prepared. However if you are parking a car and have luggage it is very challenging to make it through the heavily constructed vacant building that The Hotel resides in. The room itself was very comfortable and a good size. However it is very noisy outside and even on the fifth floor I have been awoken every night. I was a little disappointed that water was not included with the room even though I had their top-tier room. Additionally the staff as a whole is not too friendly. On the positive side The hotel is in a great location with lots of shops and restaurants within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. I am totally with you and my team and I really hope that the owner of the property will finish his renovations in and around the building as soon as possible. We are sorry for that inconvenience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Matthias Solo - 28/08/2019 Confirmed reviews ALL
« private trip »

Staying in Mercure hotel Dortmund was a very good experience. Located directly in City Center of Dortmund and very close to Metrou Station "Kampstraße" it gives all opportunities to explore Dortmund. And the day starts with a good breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthias L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Heather L. Families - 27/08/2019 Confirmed reviews ALL
« Nice place to stay in central Dortmund »

Room was value for money. I think the cost of the breakfast was far too high - especially with a bakery below. So we never had breakfast. We had an issue where the fire alarm went off at 1.30am on a Saturday night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather L., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Brad Business - 19/08/2019 Confirmed reviews ALL
« Quick trip for football »

I have stayed here many times and it is a good hotel in a great location for train station and restaurants. On my last night the fire alarm was set of at 01:15am I was shown the fire escape and we were all let back in around 2am. This was a false alarm that someone set off, the staff did their job well but as I only got a few hours sleep to get up early for the airport it would be nice if the hotel chain gave all a voucher or something for the inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley G., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately, your stay was disturbed by the false fire alarm during the night. For compensation, we will charge 1000 points to your LeCLub account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Joshua T. B. Business - 25/07/2019 Confirmed reviews ALL
« mr Twum b. »

The hotel ambience is ok. It was my second time with mercure hotel Dortmund. At my first time everything was ok but this time you can't imagine at this hot weather no air condition and fridge. The room was very hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua Twum b., Thank you for taking the time to tell us about your experience at the Mercure Hotel Dortmund City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to a construction site by our landlord inside the property their was a technical problem with our aircondition. It was fixed and the aircondition is running again since monday the 22nd. Unfortunately this was only the last days of your stay. I can see that you received a complimentary upgrade during your last stay in a room that offers a fridge. This upgrade could not be given during this stay due to a availabity. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

Traveller Solo - 15/07/2019 Confirmed reviews ALL
« Pleasant stay »

Everything was great, I took a bit of time how to access to the Hotel as no one from the restaurant below speaks English, but apart from that the room and breakfast were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe C., We very much appreciate your comments regarding your stay at the Mercure Hotel Dortmund City. We will take your comment regarding the restaurant tips into our next meeting with the front office team to wrap up a package of restaurants for diffenrent foods for you and all our guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Kühn General Manager Mercure Hotel Dortmund City

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