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Pullman Reef Hotel Casino 5 stars

Customer review rating 4.7/5 11,571 reviews

ALLSAFE approved hotel

Pullman Reef Hotel Casino
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+ 23 Services

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Endless entertainment options, from gaming to live shows

  • Award winning food at Tamarind contemporary Australian cuisine

  • 11 flexible meeting spaces and ability to host up to 800 guests

  • Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
4870 cairns

Tel: +61740308888

Fax: (+61)7/40308777

Check-in from 14h00

Check out up to 11h00


  • By plane

    CAIRNS At 7km / 4.38 miles

  • By boat

    REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS :-16.923458, 145.779488


  • CAIRNS PORT AUTHORITY 0.3 km / 0.19 mi
  • QANTAS RETAIL TRAVEL 0.5 km / 0.31 mi

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 4 Restaurants
  • 3 Bars
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 11 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 127 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 89 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Casino
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks Additional charge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Underground car park Additional charge
    • On site
    • 225 parking spaces
    • Public
    • Parking opened 24/7
  • Rooftop swimming pool
    • Outside
    • On site
  • Gym
    • On site
  • Services for children
    • Childrens TV Channels

Your meetings and events

Featuring extensive conference facilities and a central Cairns location, Pullman Reef Hotel Casino offers the ideal venue for meetings, conferences and events in Cairns. This impressive Cairns conference centre features 12 versatile meeting rooms, withthe capacity to accommodate 8 to 800 delegates in a range of function styles. Stylish and contemporary, the hotel's recently updated conference and event facilities are all centrally positioned within the complex, offering accessibility and convenience.Filled with natural light, function rooms feature a range of conference equipment,including audiovisual equipment and high-speed Internet access. In-house technicians and dedicated event coordinators are on hand to offer organisational and technical help.

Room descriptions and layouts


meeting rooms

From 1 to 600 


Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof areas for greater confort

  • Videoconferencing

  • An extensive array of audio, video and projection equipment

  • Podium

  • Lectern

  • WIFI access

  • Video equipment

  • Day light

  • Airconditioned meeting room

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of n ewly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

11,571 reviews

TripAdvisor Rating 4.5/5

2,490 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great Stay

Customer review rating 5.0/5

Neville P. Solo - 24/10/2021 Confirmed reviews ALL

I always enjoy my stay Great customer service

Great location and hotel

Customer review rating 4.5/5

Mike Solo - 23/10/2021 Confirmed reviews ALL

Excellent, all was great.

The Pullman Reef Casino is well located in Cairns, very convenient.

Customer review rating 4.5/5

Anonymous Couples - 21/10/2021 Confirmed reviews ALL

We had stayed in the Property in Aug 2021 - and again Excellent Customer Service from all Staff

Fabulous room so well located

Customer review rating 4.0/5

R A. Friends - 21/10/2021 Confirmed reviews ALL

We so much appreciated a room upgrade to overlook the water. This was our return to hotels due to COVID & the assistant reception manager Ritchie seemed to understand our need for a luxurious stay. Whilst many of the restaurants operated under restricted hours we were initially disappointed but the excellent & well priced Room Service from Soy Kitchen & the hotel compensated as we ate on the balcony with a magnificent view. Thnx again.

Good location

Customer review rating 4.0/5

Anonymous Business - 21/10/2021 Confirmed reviews ALL


Great Location

Customer review rating 4.5/5

Jurgen Couples - 21/10/2021 Confirmed reviews ALL

Stayed for 6 mights utilising Luxury Escapes purchase. Our room was well appointed & very clean. Location of hotel is excellent with fabulous views from our room. Only feedback would be to arrange more share areas around pool with a pool bar close by without having to use room service & pay extra for delivery.

Good stay

Customer review rating 4.5/5

Gunther S. Solo - 21/10/2021 Confirmed reviews ALL

Very good

Bad stay

TripAdvisor rating 1.0/5

gregandnina77 21/10/2021 TripAdvisor review

Not happy with the Pullman Reef Hotel Casino this time when we stayed there. We've wanted to stay on the level five or higher for a while now, and we told them this. They were going to record this. Well when we got our early check in it was on level three, we were not happy and asked for a higher level. We went into the casino to wait for the other room to get ready. After half an hour wait they rang and a room on level five was ready. We asked to have our aminitys up straight away please. We waited till 3pm still no aminitys. We rang and after half an hour our orange juice and cheese plater arrived. It was very nice. We had also book another room for our son and his wife at the Pullman Reef Hotel Casino. Our son had asked to have some flowers sent to his room for his wife, which they did but had put the wrong name who it was from. His name is Paul and they had put From Peter. NO HAPPY!!!! Also he had asked for strawberrys and cholates and he too had to ring for them. To end of we went down stairs for breakfast in the morning and when we got our breakfast we had it but our tea and coffee didn't come. We finished our breakfast and we asked for a refund on the tea and coffee. So it wasn't a very good stay this time. Told the staff to let their bosses know we were not happy. Haven't heard from the casino at all. NOT IMPRESSED!!!!!!!!!!

Excellent experience

Customer review rating 5.0/5

Emma Couples - 20/10/2021 Confirmed reviews ALL

The staff were absolutely amazing and helpful at every step. They were so inviting and made the entire stay a wonderful time.

Cairns City

TripAdvisor rating 4.0/5

Judy W 20/10/2021 TripAdvisor review

Excellent Location - very Convenient - Excellent Customer Service from all Staff - Rooms need to be Updated as very Tired - Restaurants are worth Eating at - Great place for Catching up with Friends - Different areas and very Spacious

Dear Judy W, Thank you for your time in reviewing your stay here with us. We appreciate your feedback and thank you for positively highlighting the level of service you received, I will pass your comments onto our team. Sincerely, Wayne Reynolds

Wonderful Staff and beautiful hotel

Customer review rating 5.0/5

Shirley A. J. Couples - 19/10/2021 Confirmed reviews ALL

All the staff were friendly and helpful without exception. We received a complimentary dessert plate delivered to our room to celebrate our 30th wedding anniversary, so thoughtful. We had a beautiful room with an exceptional view over the river mouth and enjoyed all the boating activity on the water. The room was serviced daily and with attention to detail. We particularly liked the room configuration, the toilet separate from the bathroom was great and the shutters over the spa bath between the bathroom and bedroom area gave a spacious and luxurious feel to the room yet offered privacy if required. The Pullman range of services was excellent, they even had nail polish remover upon request! We will definitely stay at this hotel again.

Great location

Customer review rating 4.0/5

Neil C. Couples - 19/10/2021 Confirmed reviews ALL

Excellent stay clean and comfortable

Always a pleasure

Customer review rating 4.5/5

Johannes Couples - 19/10/2021 Confirmed reviews ALL

Short stay on way home. Had a great suite, 618, roomy, clean and well maintained. Easy access to town, esplanade and pier restaurants. Nice pool area with super comfortable sun lounges. This is one property that always does the Accor loyalty recognition well. Enjoyed our bottle of wine, thank you. This was our 4th visit to this hotel and next time will definitely stay longer.

Great service and location

Customer review rating 4.5/5

Damien Families - 19/10/2021 Confirmed reviews ALL

We were only there for a stop over so we didn't get much of a chance to explore the hotel and casino, but what we did get great service and the location was great. The bed was also very comfortable and the morning view divine.

Love staying at the Pullman Casino, the best in the City

Customer review rating 5.0/5

Ami D. Couples - 19/10/2021 Confirmed reviews ALL

Love staying at the Casino . Central, clean and a little bit of luxury

Lovely hotel

Customer review rating 5.0/5

Leanne P. Couples - 19/10/2021 Confirmed reviews ALL

Well firstly the checkin was extremely slow at least 1/2 hour and we were the only ones there at the time, computer issues they said My cost $642 for 2 nights whereas my friends was exactly the same room and they had garden view to was less approximately $8o per night, when queried by my friend they said my room had superior bed linen - really I actually had to call service at 6pm to have my room serviced am no I didn’t have my sign on the door The drinks ordered by the pool area were very slow also Having said all that I still did enjoy my stay but will re consider the “superior” room cost next visit and compare prices elsewhere

Beautiful Room and Relaxing stay

Customer review rating 4.5/5

Sandra W. Couples - 19/10/2021 Confirmed reviews ALL

We thoroughly enjoyed our overnight stay at the Pullman Reef Hotel Casino. Our room was beautiful. We had a lovely relaxing swim in the pool. Had a delicious meal at Tamarind Restaurant. The staff everywhere we went in the hotel were so lovely.

Best place to stay

Customer review rating 5.0/5

Rhonda B. Couples - 19/10/2021 Confirmed reviews ALL

Whenever we come to Cairns we prefer to stay here as it ticks all the boxes not to mention wonderful and comfortable room with top restaurant near by (Tamarinds).

Good locatiom

Customer review rating 4.5/5

Anonymous Couples - 19/10/2021 Confirmed reviews ALL

Had dinner in Tamarind Restaurant, was disappointed that the menu on the website was completely different to the one actually offered, ie down from seven pages to two pages available. I suppose this was due to covid?

Great location and great stay

Customer review rating 4.5/5

Carmen W. Couples - 18/10/2021 Confirmed reviews ALL

Concierge greeted us he was very nice and friendly and assisted with our bags then parked our car. The check in was quick and easy the staff very pleasant and helpful. Check out was too easy lovely stay hope it’s not to long before we are back.

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