Pullman Reef Hotel Casino

Hotels combining lifestyle and design, for business and leisure

We cannot wait to welcome you to the most luxurious accommodation in Cairns at Pullman Reef Hotel Casino, 5 star Cairns accommodation in tropical North Queensland. For enquiries: reservations@reefcasino.com.au or +61 7 4030 8888
Mr Wayne REYNOLDS, Hotel Manager

Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Each of our luxurious rooms has its own spa bath and garden balcony overlooking the city with mountain backdrop or water views. A roof-top swimming pool, gym, five restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome.

The Pullman Reef Hotel Casino in Cairns features 127 beautifully appointed rooms, each of these luxurious rooms has its own spa bath & garden balcony overlooking the city with mountain backdrop or water views. Choose from Superior or Deluxe rooms, Junior Suites, or for a truly unforgettable experience, choose the Pullman or Presidential Suites. This luxury Cairns hotel has impeccable amenities with a roof-top pool, gym, 5 restaurants & bars, boutique casino, conference spaces and a unique Wildlife Dome.

Hotel extras

Endless entertainment options, from gaming to live shows
Award winning food at Tamarind contemporary Australian cuisine
11 flexible meeting spaces and ability to host up to 800 guests
Central! Only a 3 minute walk to the Reef Fleet Terminal or the Cairns Convention Centre
Luxurious rooms with Luxurious INCLUSIONS! Make sure to look at our offers.

This hotel is PLANET 21 Platinum

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Services and practical information

Paying

Online check-in
WIFI/Internet Access
Parking
Accessibility for people with reduced mobility
Babysitting on request
Air conditioned
Reception open 24 hours a day
Early check-in/Late check-out
Dry cleaning / Ironing
Boutiques/shopping
Porter
Concierge
Room for hearing impaired guests

Leisure and activities

Swimming pool
Well-being
Babysitting on request

Catering

Breakfast
5 restaurant(s)
3 bar(s)
Room service

Business services

10 meeting room(s)
Conventions hotel
Business centre
Copy/print service available

See all services

Hotel location

See on a map

Pullman Reef Hotel Casino

35-41 Wharf Street
PO Box 6545
Queensland
4870
cairns
australia

Tel: (+61)7/40308888

Fax: (+61)7/40308777

Contact email

Check-in from 14h00

Check out up to 11h00

Access and transport

AIRPORT : BRUCE HWY, CAIRNS AIRPORT

CAIRNS At 7km / 4.38 miles
REEF FLEET TERMINAL At 0.1km / 0.06 miles

GPS : -16.923458, 145.779488

Companies and event centres nearby

Company

CAIRNS PORT AUTHORITY0.3 km / 0.19 mi VISITORS INFORMATION CENTRE0.2 km / 0.12 mi

QANTAS RETAIL TRAVEL0.5 km / 0.31 mi

Congress centre

CAIRNS CONVENTION CENTRE1 km / 0.63 mi

Your meetings and events

Featuring extensive conference facilities and a central Cairns location, Pullman Reef Hotel Casino offers the ideal venue for meetings, conferences and events in Cairns. This impressive Cairns conference centre features 12 versatile meeting rooms, withthe capacity to accommodate 8 to 800 delegates in a range of function styles. Stylish and contemporary, the hotel's recently updated conference and event facilities are all centrally positioned within the complex, offering accessibility and convenience.Filled with natural light, function rooms feature a range of conference equipment,including audiovisual equipment and high-speed Internet access. In-house technicians and dedicated event coordinators are on hand to offer organisational and technical help.

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Room name	Surface area	Height	Theatre style	U-shaped Room	Board-room	Classroom style	Banquet
CHILL OUT ROOM	20 m²	3 m	0	0	10	0	0
ARLINGTON BAR	80 m²	4 m	0	0	0	0	0
URCHINS 2 OR 3	82 m²	4 m	80	27	28	33	50
THE REEF ROOM	134 m²	3 m	80	27	20	36	80
MICHAELMAS CAY 1 OR 2	145 m²	4 m	145	36	28	90	120
THE CORAL LOUNGE	185 m²	3 m	80	33	28	50	120
URCHINS 1	360 m²	4 m	350	57	52	230	350
MICHAELMAS CAY BALLROOM	379 m²	4 m	375	72	64	250	320
THE PULLMAN POOLDECK	580 m²	0 m	0	0	0	0	400
URCHINS RECEPTION LOUNGE	818 m²	5 m	600	254	327	300	600

Unsure of the capacity needed for your event? Use the space calculator

This hotel is not suitable for your event? Look for another hotel

Metric converter

- Flipchart
- Soundproof areas for greater confort
- Videoconferencing
- An extensive array of audio, video and projection equipment
- Podium
- Lectern
- WIFI access
- Video equipment
- Day light
- Airconditioned meeting room
- High speed transmission line
- Certified Conference Hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of newly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

6 photos

SUPERIOR ROOM, 1 King Size Bed, City Views with Spa Bath

36 SQM. Beautiful room offering the luxury of a single spa bath, separate walk-in shower and a private balcony with city views. Special touches include a Nespresso coffee machine, daily newspaper, bathrobes/slippers, USB charger and free WiFi.

SUPERIOR ROOM, 2 King Single Size Beds City Views with Spa Bath

DELUXE ROOM, 1 King Size Bed, Trinity Inlet views with Spa

36 SQM. Beautiful room offering the luxury of a single spa bath, separate walk-in shower and a private balcony with waterfront views. Special touches include a Nespresso coffee machine, daily newspaper, bathrobes/slippers, USB charger and free WiFi.

DELUXE ROOM, 1 King Size Bed, Pool views with Spa

36 SQM. Beautiful room offering the luxury of a single spa bath, separate walk-in shower and private balcony with pool views. Special touches include a Nespresso coffee machine, daily newspaper, bathrobes/slippers, USB charger and free WiFi.

DELUXE ROOM, 1 King Size Bed, Inlet Views with Accessible Bathroom

36 SQM. Beautiful room offering the luxury of a single spa bath, open accessible bathroom, private balcony with waterfront views. Special touches include a Nespresso coffee machine, daily newspaper, bathrobes/slippers, USB charger and free WiFi.

JUNIOR SUITE, 1 King Bed, Double Spa Bath

55 SQM. Luxury corner suite with city or waterfront views. Double spa bath, separate walk-in shower. Special touches include a Nespresso coffee machine, daily newspaper, bathrobes/slippers, USB charger and free WiFi.

DELUXE ROOM, 2 King Single Size Beds, Trinity Inlet views with Spa

JUNIOR SUITE, 2 Double size beds, Double Spa Bath

55 SQM. Luxury suite with large private balcony and city views. Double spa bath, separate walk-in shower. Special touches include a Nespresso coffee machine, daily newspaper, bathrobes/slippers, USB charger and free WiFi.

EXCLUSIVE SUITE, 1 King Size Bed, Double Plunge Bath

61 SQM. Beautiful suite with separate lounge room, two private balconies with city/pool views, luxury bathroom with freestanding bath. Special touches include Nespresso coffee machine, daily newspaper, bathrobes/slippers, USB charger and free WiFi.

PRESIDENTIAL SUITE, 1 King Size Bed, Double Spa Bath

160 SQM. Ultimate luxury, sophisticated lounge, dining room for 8 guests, office, guest powder room, large spa bath, separate walk-in shower and kitchenette with butlers entrance. Stunning 180 degree water views.

127 rooms
89 non-smoking rooms
3 rooms for people with reduced mobility
10 connecting rooms
Extra bed in room for child
Extra bed in room for adult
Baby bed

- 220/240 V AC
- Air conditioning
- Emergency exit map
- Safe deposit box
- Spa/Jacuzzi in bathroom
- TV with on-screen billing info
- Telephone
- Radio in room
- Opening windows
- WIFI in your room
- Remote control TV
- Wide working desk
- Baby bed
- TV Bouquet beIN Sports
- Phone with 2 handsets in room
- Air conditionning with individual remote
- Minibar
- Iron in room
- Nespresso experience offered
- Shower
- Bathtub
- Separate toilets
- Hair dryer in bathroom
- Make-up/magnifying mirror
- Voicemail
- Alarm clock
- Operator wake up call

Our rooms fittings

Our restaurants and bars

TAMARINDType of cuisine: Type of cuisine: Gourmet

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

TAMARINDType of cuisine: Type of cuisine: Gourmet

Tamarind Restaurant is now the most awarded restaurant in Cairns, Recent Awards include Accor's Restaurant of the Year 2017 for Pullman as well being a recipient of an Australian Good Food Guide - One Chefs Hat 2018.

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MERCHANT ARTISAN FOOD & COFFEEType of cuisine: Type of cuisine: Cafe

MERCHANT ARTISAN FOOD & COFFEE Restaurant

Lunch

07:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

MERCHANT ARTISAN FOOD & COFFEEType of cuisine: Type of cuisine: Cafe

Attention Coffee Lovers! Merchant Artisan Food & Coffee is open. Relax in a comfortable armchair and enjoy the perfect espresso care of Wolff Coffee Roasters, along with a delicious choice of house made treats.

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FLINDERS BAR AND GRILLType of cuisine: Type of cuisine: Bistro

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

FLINDERS BAR AND GRILLType of cuisine: Type of cuisine: Bistro

Choose from a great range of light meals, snacks and beverages. Great value for money.

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CAFE CHINA RESTAURANTType of cuisine: Type of cuisine: Other cooking style

Lunch

11:00 - 14:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

17:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

CAFE CHINA RESTAURANTType of cuisine: Type of cuisine: Other cooking style

Internationally acclaimed Chinese restaurant in Cairns, well known for it's authentic Peking and Hong Kong Cuisine, Yum Cha and Seafood.

CAFE CHINA NOODLE BARType of cuisine: Type of cuisine: Bistro

Photo non contractuelle / Strictly non binding

Lunch

11:00 - 14:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

17:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

CAFE CHINA NOODLE BARType of cuisine: Type of cuisine: Bistro

A tempting array of traditional Chinese delicacies in the historic surrounds of Customs House. Well known for their noodle artistry, Café China Noodle Bar is the perfect place to try authentic Noodle Soup. This is an independently run restaurant.

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LIHOU BAR

Photo non contractuelle / Strictly non binding

Midday

Mon
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Thurs
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Sun

Evening

Mon
Tue
Wed
Thurs
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Sat
Sun

LIHOU BAR

The main bar inside the Reef Casino. Try your luck with the Keno or TAB whilst sipping on an ice cold beverage.

SPORTS ARENA BAR

Photo non contractuelle / Strictly non binding

Midday

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Evening

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

SPORTS ARENA BAR

Cairn's only true sports bar experience. Featuring the largest indoor LED screen in Queensland plus 360 degrees of sports action on multiple high definition screens.

BAR36

Photo non contractuelle / Strictly non binding

Evening

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR36

BAR36 is a sophisticated venue catering to all styles of artistic expression, combining high end sound design with a warm atmosphere to set the stage for performances second to none in Cairns. Perfect to catch great live music with and unwind friends!

See all our bars

See all our restaurants and bars

4.7/5 ALL Rating 9,362 reviews

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating 2,374 reviews

Certificate of excellence 2019

Robert N. Couples - 12/02/2020 Confirmed reviews ALL

« Our go to when visiting Cairns »

Awesome. We booked into the Pullman Reef Hotel to attend a 40th Birthday. It was such a surprise and pleasure to find that we had been upgraded to a Junior Suite. After a week of bad news from my husband's specialist, we were just thrilled to be treated so well by the team at Pullman Reef Hotel. Stepping into this Hotel is just heaven. From the moment you check in to the moment you leave you actually feel as though you are someone - not just a number. The room is fantastic - as always - the toiletries and extras of a high quality. The delivery of bottled water and a packet of local treats was just awesome and unexpected. We hit the coffee machine a few times and, of course, managed to relax in the spa with a bottle of wine. The beds are so comfy that a good sleepin was on the cards. Only two problems came up. 1. Did not want to leave the suite to go to the party. 2. Tried to watch the news in the morning but could not hear the TV. Other than that .... heaven.

Gavin B. Families - 11/02/2020 Confirmed reviews ALL

« Nice accommodation and very friendly reception staff »

Our stay was very good- rooms were very clean and attended to each day.

Portia R. Couples - 11/02/2020 Confirmed reviews ALL

« very satisfied »

loved every minute friendly staff willing to help and also the chocolates i got free for my birthday.love the spa bath which other hotels do not have, the lovely king size bed,the restaurants ,gamming room and tv, wat more could you ask for comming again for sure very soon

Jeffrey Couples - 11/02/2020 Confirmed reviews ALL

« Very Comfortable »

My wife and I always enjoy staying at the Pullman Casino Hotel. The staff are wonderful, the food options, including the breakfast are very good and the rooms are very spacious and well appointed. The location is close to everything, without the noise and traffic!

Cameron Business - 11/02/2020 Confirmed reviews ALL

« Conference Room Function, great for business. »

At extremely short notice we required the use of a conference room for the completion of a business development function. On a Sunday we found it very difficult to get anyone to help us out and after speaking with the staff at Pullman (Chantelle) they promptly organised a conference room for us to utilize. After a small fee we were provided the use of the conference room, hotel WiFi and offered in room dinning from the restaurant. The service was excellent and I highly recommend these guys for any business function as the facilities are exceptional. Thanks to Chantelle (i hope i am spelling that right) and the team at Pullman for helping us out with urgency, well done.

Nic K. Business - 10/02/2020 Confirmed reviews ALL

« Excellent customer service. Room and facilities were excellent also. »

Front desk attendants were more than helpful with a very genuine interest in customer service.

Diane S. Couples - 10/02/2020 Confirmed reviews ALL

« Comfortable and welcoming. »

Despite being ill, I had a lovely nights stay. I enjoyed a lovely soak in the bath and a great sleep in a very comfortable bed.

Tennyson Business - 10/02/2020 Confirmed reviews ALL

« Always a good stay »

very good, my only fault is the AC does not get cool enough

Eva W. Couples - 10/02/2020 Confirmed reviews ALL

« Well located »

Very relaxing

Fredrikke A. P. S. T. Couples - 10/02/2020 Confirmed reviews ALL

« Fantastic accomodation, hotel room, view and breakfast »

Clean, nice location, great gym!

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

« Wonderful stay - so comfortable with outstanding service. »

From the very first phone call to ask questions in regards to parking the service was exceptional. On our arrival we were greeted politely and efficiently. Our allocated room was superb and exactly what I had hoped for. The view was magnificent! The room was comfortable and relaxing. The only hiccup was the missing plug for the spa but one was delivered quickly when we called for one. We had room service for dinner and breakfast and could not fault the food, service time or presentation. All the staff were extremely polite and friendly and I must apologise for not remembering all their names but would like to give Matthew a special mention who took us to our room on arrival - a truly delightful gentleman! An outstanding stay in a lovely hotel.

S Business - 09/02/2020 Confirmed reviews ALL

« Good location »

We had 2 stays in the same week that were very different. The first stay for 1 night was absolutely perfect. Everything we could need in the room, and great attention to detail. We then returned for 2 nights later in the week to what seemed like a very different hotel. There was nothing in the room based on the loyalty status, when 2 days prior there was a lovely note and some items left. We called down to reception to enquire and were told that we would be charged for any water we needed from the mini bar. When it was explained that the night before last we had water in our room, another phone call was made back and some was delivered. There were amenities missing from the bathroom and both mornings we had to ask the breakfast restaurant to call reception regarding our included breakfast as it was not listed on their manifest. If you are going to suggest that being loyal to Accor is worthwhile, it seems to depend on which hotel you stay at and now even which days of the week, so it makes it difficult to choose wisely.

Our hotel has responded to the review

Dear S, Thank you kindly for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations on your second stay with us; please allow me to express my sincerest apologies. We will have a full investigation into the areas you have mentioned and items that were missed on your second stay. As your reservation was made only 45 minutes prior to checking in there would have been a delay in having all your loyalty items in your room, including your complimentary waters, so please accept our apology for this delay. I will also speak with the restaurant to ensure that loyalty members are indeed on their daily lists. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Mrs T. K. Couples - 09/02/2020 Confirmed reviews ALL

« Honeymoon stay »

Brilliant room, awesome staff, great food. Thank you

Anonymous Couples - 08/02/2020 Confirmed reviews ALL

« Most enjoyable and relaxing »

Enjoyable and refreshing from the time we checked in until our departure everyone was very friendly

Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Kane Couples - 08/02/2020 Confirmed reviews ALL

« Very comfortable »

Excellent room very relaxing stay

M Solo - 08/02/2020 Confirmed reviews ALL

« Great room and good facilities »

Enjoyable and really appreciated the extra touch complimentary water n champagne. Probably only minor and it’s very trivial ( not enough nibbles- choc ,chips etc ) in mini bar .

Mr C. Couples - 07/02/2020 Confirmed reviews ALL

« Good location, easy access to shops and restaurants »

Good comfortable room, nice bath/shower unfortunately it was a strong smell to cigarette in the toilet that was taking over the room.

Steve Couples - 07/02/2020 Confirmed reviews ALL

« Awesome place »

My wife and I really enjoyed staying at the Pullmans Reef hotel. The location was great, the room was clean, all the staff was friendly and the facilities amazing.

Our hotel has responded to the review

Dear Steve, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am so glad to hear you enjoyed the facilities. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Michaela B. Business - 06/02/2020 Confirmed reviews ALL

« Incredible customer service by Chantal. »

We were working for a cruise line when requiring accommodation for one night due to an emergency. Chantal and the young gentleman (apologies that we do not remember his name, maybe Daniel or Andrew? ) that was on with her that evening were INCREDIBLE! The care they both gave us when informed about our situation was down to earth, kind hearted customer service. Nothing was too little of a problem! When we needed printing, she was there to help. When we needed scanning, she was there to help. No matter what out request or issue was, they were both always there to help. Even the lovely concierge and night staff were helpful due to us using your well enquired and working business centre until midnight. Thank you to the team at Pullman, we were able to deliver a service to our guest of a high standard and we could not have been any more appreciative of your warm welcome and willingness to assist us in any way, shape or form! THANK YOU AGAIN!!

Our hotel has responded to the review

Dear Michaela B., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. Thank you for positively highlighting the level of service you received from our staff. I will share your comments with our team and in particular Chantal. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Mark E. Couples - 05/02/2020 Confirmed reviews ALL

« Excellent Accomodation and Dinner in Tamarind Restaurant »

Check in very professional and efficient, room was lovely, the food in Tamarind was Exquisite and Virginia and other staff were 1st class. Well done

Our hotel has responded to the review

Dear Mark E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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Pullman Reef Hotel Casino