Hotel - Pullman Reef Hotel Casino
Pullman Hotel Pullman Hotel

Pullman Reef Hotel Casino

4.5/5 2,374 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CAIRNS PORT AUTHORITY0.3 km / 0.19 mi VISITORS INFORMATION CENTRE0.2 km / 0.12 mi
QANTAS RETAIL TRAVEL0.5 km / 0.31 mi

Congress centre

CAIRNS CONVENTION CENTRE1 km / 0.63 mi

Your meetings and events

Featuring extensive conference facilities and a central Cairns location, Pullman Reef Hotel Casino offers the ideal venue for meetings, conferences and events in Cairns. This impressive Cairns conference centre features 12 versatile meeting rooms, withthe capacity to accommodate 8 to 800 delegates in a range of function styles. Stylish and contemporary, the hotel's recently updated conference and event facilities are all centrally positioned within the complex, offering accessibility and convenience.Filled with natural light, function rooms feature a range of conference equipment,including audiovisual equipment and high-speed Internet access. In-house technicians and dedicated event coordinators are on hand to offer organisational and technical help.

Pullman Reef Hotel Casino Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CHILL OUT ROOM 20 m2 3 m 0 0 10 0 0
ARLINGTON BAR 80 m2 4 m 0 0 0 0 0
URCHINS 2 OR 3 82 m2 4 m 80 27 28 33 50
THE REEF ROOM 134 m2 3 m 80 27 20 36 80
MICHAELMAS CAY 1 OR 2 145 m2 4 m 145 36 28 90 120
THE CORAL LOUNGE 185 m2 3 m 80 33 28 50 120
URCHINS 1 360 m2 4 m 350 57 52 230 350
MICHAELMAS CAY BALLROOM 379 m2 4 m 375 72 64 250 320
THE PULLMAN POOLDECK 580 m2 0 m 0 0 0 0 400
URCHINS RECEPTION LOUNGE 818 m2 5 m 600 254 327 300 600
    • Flipchart
    • Soundproof areas for greater confort
    • Videoconferencing
    • An extensive array of audio, video and projection equipment
    • Podium
    • Lectern
    • WIFI access
    • Video equipment
    • Day light
    • Airconditioned meeting room
    • High speed transmission line
    • Certified Conference Hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether visiting to explore the natural wonders surrounding Cairns, or for the vibrant Cairns nightlife, Pullman Reef Hotel Casino offers a wide variety of accommodation to suit all needs. Guests searching for hotels in Cairns can choose from a range of newly refurbished guest rooms and suites, with Superior, Deluxe and Presidential options available. Tastefully appointed and elegant, each room features a modern ensuite with spa bath and Roger & Gallet amenities, a private balcony and internet access.

  • 127 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Spa/Jacuzzi in bathroom
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Wide working desk
    • Baby bed
    • TV Bouquet beIN Sports
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.7/5 ALL Rating 9,362 reviews

Our guest reviews for
Pullman Reef Hotel Casino

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 2,374 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Robert N. Couples - 12/02/2020 Confirmed reviews ALL
« Our go to when visiting Cairns »

Awesome. We booked into the Pullman Reef Hotel to attend a 40th Birthday. It was such a surprise and pleasure to find that we had been upgraded to a Junior Suite. After a week of bad news from my husband's specialist, we were just thrilled to be treated so well by the team at Pullman Reef Hotel. Stepping into this Hotel is just heaven. From the moment you check in to the moment you leave you actually feel as though you are someone - not just a number. The room is fantastic - as always - the toiletries and extras of a high quality. The delivery of bottled water and a packet of local treats was just awesome and unexpected. We hit the coffee machine a few times and, of course, managed to relax in the spa with a bottle of wine. The beds are so comfy that a good sleepin was on the cards. Only two problems came up. 1. Did not want to leave the suite to go to the party. 2. Tried to watch the news in the morning but could not hear the TV. Other than that .... heaven.

Gavin B. Families - 11/02/2020 Confirmed reviews ALL
« Nice accommodation and very friendly reception staff »

Our stay was very good- rooms were very clean and attended to each day.

Portia R. Couples - 11/02/2020 Confirmed reviews ALL
« very satisfied »

loved every minute friendly staff willing to help and also the chocolates i got free for my birthday.love the spa bath which other hotels do not have, the lovely king size bed,the restaurants ,gamming room and tv, wat more could you ask for comming again for sure very soon

Jeffrey Couples - 11/02/2020 Confirmed reviews ALL
« Very Comfortable »

My wife and I always enjoy staying at the Pullman Casino Hotel. The staff are wonderful, the food options, including the breakfast are very good and the rooms are very spacious and well appointed. The location is close to everything, without the noise and traffic!

Cameron Business - 11/02/2020 Confirmed reviews ALL
« Conference Room Function, great for business. »

At extremely short notice we required the use of a conference room for the completion of a business development function. On a Sunday we found it very difficult to get anyone to help us out and after speaking with the staff at Pullman (Chantelle) they promptly organised a conference room for us to utilize. After a small fee we were provided the use of the conference room, hotel WiFi and offered in room dinning from the restaurant. The service was excellent and I highly recommend these guys for any business function as the facilities are exceptional. Thanks to Chantelle (i hope i am spelling that right) and the team at Pullman for helping us out with urgency, well done.

Nic K. Business - 10/02/2020 Confirmed reviews ALL
« Excellent customer service. Room and facilities were excellent also. »

Front desk attendants were more than helpful with a very genuine interest in customer service.

Diane S. Couples - 10/02/2020 Confirmed reviews ALL
« Comfortable and welcoming. »

Despite being ill, I had a lovely nights stay. I enjoyed a lovely soak in the bath and a great sleep in a very comfortable bed.

Tennyson Business - 10/02/2020 Confirmed reviews ALL
« Always a good stay »

very good, my only fault is the AC does not get cool enough

Eva W. Couples - 10/02/2020 Confirmed reviews ALL
« Well located »

Very relaxing

Fredrikke A. P. S. T. Couples - 10/02/2020 Confirmed reviews ALL
« Fantastic accomodation, hotel room, view and breakfast »

Clean, nice location, great gym!

Anonymous Couples - 10/02/2020 Confirmed reviews ALL
« Wonderful stay - so comfortable with outstanding service. »

From the very first phone call to ask questions in regards to parking the service was exceptional. On our arrival we were greeted politely and efficiently. Our allocated room was superb and exactly what I had hoped for. The view was magnificent! The room was comfortable and relaxing. The only hiccup was the missing plug for the spa but one was delivered quickly when we called for one. We had room service for dinner and breakfast and could not fault the food, service time or presentation. All the staff were extremely polite and friendly and I must apologise for not remembering all their names but would like to give Matthew a special mention who took us to our room on arrival - a truly delightful gentleman! An outstanding stay in a lovely hotel.

S Business - 09/02/2020 Confirmed reviews ALL
« Good location »

We had 2 stays in the same week that were very different. The first stay for 1 night was absolutely perfect. Everything we could need in the room, and great attention to detail. We then returned for 2 nights later in the week to what seemed like a very different hotel. There was nothing in the room based on the loyalty status, when 2 days prior there was a lovely note and some items left. We called down to reception to enquire and were told that we would be charged for any water we needed from the mini bar. When it was explained that the night before last we had water in our room, another phone call was made back and some was delivered. There were amenities missing from the bathroom and both mornings we had to ask the breakfast restaurant to call reception regarding our included breakfast as it was not listed on their manifest. If you are going to suggest that being loyal to Accor is worthwhile, it seems to depend on which hotel you stay at and now even which days of the week, so it makes it difficult to choose wisely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S, Thank you kindly for taking the time to tell us about your experience at the Pullman Reef Hotel Casino. I am sorry that your experience did not meet your expectations on your second stay with us; please allow me to express my sincerest apologies. We will have a full investigation into the areas you have mentioned and items that were missed on your second stay. As your reservation was made only 45 minutes prior to checking in there would have been a delay in having all your loyalty items in your room, including your complimentary waters, so please accept our apology for this delay. I will also speak with the restaurant to ensure that loyalty members are indeed on their daily lists. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Mrs T. K. Couples - 09/02/2020 Confirmed reviews ALL
« Honeymoon stay »

Brilliant room, awesome staff, great food. Thank you

Anonymous Couples - 08/02/2020 Confirmed reviews ALL
« Most enjoyable and relaxing »

Enjoyable and refreshing from the time we checked in until our departure everyone was very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Kane Couples - 08/02/2020 Confirmed reviews ALL
« Very comfortable »

Excellent room very relaxing stay

M Solo - 08/02/2020 Confirmed reviews ALL
« Great room and good facilities »

Enjoyable and really appreciated the extra touch complimentary water n champagne. Probably only minor and it’s very trivial ( not enough nibbles- choc ,chips etc ) in mini bar .

Mr C. Couples - 07/02/2020 Confirmed reviews ALL
« Good location, easy access to shops and restaurants »

Good comfortable room, nice bath/shower unfortunately it was a strong smell to cigarette in the toilet that was taking over the room.

Steve Couples - 07/02/2020 Confirmed reviews ALL
« Awesome place »

My wife and I really enjoyed staying at the Pullmans Reef hotel. The location was great, the room was clean, all the staff was friendly and the facilities amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. I am so glad to hear you enjoyed the facilities. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Michaela B. Business - 06/02/2020 Confirmed reviews ALL
« Incredible customer service by Chantal. »

We were working for a cruise line when requiring accommodation for one night due to an emergency. Chantal and the young gentleman (apologies that we do not remember his name, maybe Daniel or Andrew? ) that was on with her that evening were INCREDIBLE! The care they both gave us when informed about our situation was down to earth, kind hearted customer service. Nothing was too little of a problem! When we needed printing, she was there to help. When we needed scanning, she was there to help. No matter what out request or issue was, they were both always there to help. Even the lovely concierge and night staff were helpful due to us using your well enquired and working business centre until midnight. Thank you to the team at Pullman, we were able to deliver a service to our guest of a high standard and we could not have been any more appreciative of your warm welcome and willingness to assist us in any way, shape or form! THANK YOU AGAIN!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michaela B., We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. Thank you for positively highlighting the level of service you received from our staff. I will share your comments with our team and in particular Chantal. Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

Mark E. Couples - 05/02/2020 Confirmed reviews ALL
« Excellent Accomodation and Dinner in Tamarind Restaurant »

Check in very professional and efficient, room was lovely, the food in Tamarind was Exquisite and Virginia and other staff were 1st class. Well done

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wayne Wayne Reynolds Hotel General Manager PULLMAN REEF HOTEL CASINO T. +61 (0)7 … – M. +6…1 ho…

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