Mercure Rome Colosseum Centre 4 stars

Helpful friendly staff made us feel very welcome and importantly very safe during the Covid19 crisis.

first time in Rome and I had an upgrade to a room with view on the Coliseum. Only the walls are very bad and I could hear my room neighbors very well.

The hotel location is superb - 5 mins walk from the Colosseum! The hotel itself is clean, rooms are a good size etc. However, due to the current COVID-19 pandemic there are restrictions with using the pool. There are only 6 people allowed in the pool at any one time, 16 people sitting around the pool and a max of 2 hours at the pool. During our stay these restrictions were not adhered to! At times there were 10 people in the pool and nearly 20 people sitting around the pool. The manager we spoke to was very unhelpful and appeared to bend the rules to suit. This was very disappointing as I had specifically booked a hotel with a pool for us to enjoy!

Firstly I would like to thank every staff that helped us out on our stay this weeks. I am very sorry, but I didn’t write down the staff names, but the guy and the lady at the reception on our check in on the 27/8 around 12:00 was fantastic and helped me straight way to sort out our room. The first room had a cigarette smell, but he didn’t hesitate to change us straight way, the new room smelt nice, was very clean, the housekeeping lady was around the corridors making sure everything was clean and completed, and beds very comfortable. After the check in, we went to the swimming pool, what a view to the Colloseum, FANTASTIC!!! Swimming pool nice and clean, the guy that was a life guard extremely polite, explained the rules, brought our towels, gave us the hats and was extremely friendly and helpful. The swimming pool bar, very clean, could have more options of snacks, but it didn’t impact our concept, the guy that was the bar man was very knowledgeable and friendly. The breakfast also was a plus, clean, good selection and the polite Romenian lady (she served us at the swimming pool bar too) was amazing and did everything that she could to make sure we were ok. We really enjoyed our stay and I would like to Thank everyone for making our stay very special. We will definitely come back. Please send mine and my son’s appreciation to every member of staff! See you again soon. Juliana and Lucca

Perfect location, with stunning view on Colosseum in a very modern and fully equipped 4* hotel.

Insane. And this is a 4 star? We found: months old bird poop all Over the rooms balcony glass windows. Empty plastic bottles all over and under the bed, a used old sock between the curtains. Leather Furniture has scratches and huge holes. I have pictures of all. Horrendous, will review all over internet with pictures.

The staff were welcoming. It was very helpful to be able to leave my luggage in the room.

Very nice!

We picked this hotel for the location and that did not disappoint. The proximity to the Colloseum (Flavian Amphitheatre) and Monti (slightly further away) proved to be convenient. This allowed us to explore a lot on foot. The view of the Colloseum on the rooftop should not be missed. The hotel was clean though feeling a bit dated. Alas the temperature was set a little warm for our preference and we were not able to adjust as it was set through a central system. Fortunately we were able to open windows - which quite a few rooms on the upper floors had done. Staff in the bar were great when we dropped in for drinks.

Generally it was a good stay because of the location. Found the service not so warm and one particular staff, downright rude.

Check-in Early arrival so the room wasn't available. I left my luggage to explore the city and when I returned, the suitcase was already up in my room. Stay Basic single room, which met my needs. Breakfast had a good spread. Check-out Easy process. Staff assisted me by calling a taxi. Service I had Euros 100 that I needed changed to smaller denomination. I had asked the receptionist and the Coffee House waiter who happened to be there had the audacity and rudeness to say, 'We are not a bank.' I made it clear to him that I know that it is not a bank and he tried to cover up by saying it was a joke. I never understand why people who don't like providing service work in the service industry. Aside from that appalling attitude, the staff were generally professional. Maybe not personable nor engaging but alright.

Everything was ok , the room was clean. The tv is very simple there is no vod library. Tasty brakfest.

Your staff was excellent. However, the two rooms I had were clean, small but the walls were dirty. It needs paint and new wallpaper. The air conditioning in the room did not cool off the room at all.

Great location near the colosseum. Staff very friendly and helpful, however the room was far too hot and the temperature could not be altered.

What a find! This hotel is not only a stone's throw from the Colosseum, but of a high standard, with friendly, helpful staff. It's restaurant, too, though maybe limited in choice, offers good, well-presented dishes for guests who choose to eat in. Ok, we were in a room beside the main road, and could hear the slight rumble of traffic, but it certainly didn't stop us enjoying a comfortable sleep. This is certainly the best hotel we have stayed at during some six or seven visits over the past 30 years.