Mercure Nelspruit Hotel

Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 650 reviews

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Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

Telephone +27 13 741 4222

Fax +27 13 741 4290

  • GREYHOUND:  NELSPRUIT PROMENADE CENTRE

  • By plane

    KMIA AIRPORT At 25km / 15.54 miles - Shuttle paying

  • By plane

    O.R. TAMBO INTL At 325km / 203.13 miles

GPS:-25.467319, 30.956833

Companies

  • BHPBILLITON 3 km / 1.86 mi
  • CITROEN 5 km / 3.11 mi
  • DAIMLER 3 km / 1.86 mi
  • GESTETNER 1 km / 0.62 mi
  • KPMG 4 km / 2.49 mi
  • MAN TRUCKS 2 km / 1.24 mi
  • MTN 6 km / 3.73 mi
  • PICK & PAY 3 km / 1.86 mi
  • SABC 3 km / 1.86 mi
  • SARS 5 km / 3.11 mi
  • SPOORNET 3 km / 1.86 mi
  • TELKOM 6 km / 3.73 mi
  • TIGER BRANDS 2 km / 1.24 mi

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MERCURE

The Mercure Hotel Nelspruit invites you to experience our somptuous South African breakfast , A la Carte regional specialities and Theme Buffets. Our Head Chef and his team are passionate and want to ensure you have an all round local experience.

Your meetings and events

With 5 modern meeting rooms complete with Wi-Fi access and natural lighting Mercure Hotel Nelspruit can cater for 5 to 100 people. In addition to our expert assistance, advice and event organisation services, the rooms are all equipped with the latest technology, making Mercure Hotel Nelspruit the perfect location for all types of meetings.

Room descriptions and layouts

5 

meeting rooms

From 1 to 100 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our accommodation(s)

The hotel has 104 rooms - choose between a 1 Bedroom suite with 1 Queen Bed or 2 Bedroom Suite with 1 Queen and 2 x 3/4 beds. All suites are spacious with a lounge, kitchenette, bathroom, patio, telephones, Satellite TV, Wi-Fi, electronic safes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  650 reviews

TripAdvisor Rating  3.5/5  330 reviews

Surprise

TripAdvisor rating 1.0/5

Hannes C Business - TripAdvisor review

1. There is no electric socket next to the bed. 2. The blinds in the kitchen were broken. 3. There is a very old air con but no remote. That means no air con. 4. There is no telephone in the room. 5. The telephone number on the official website for mercure nelspruit is not answered. 6. The room had a bad smell, like old urine. 7. There were no face towels. 8. My room key had to be recoded at reception. 9. There were curtain hooks gone, I couldn't really close the curtains properly. 10. The carpet was filthy with a big burn mark. 11. There's broken tiles on the steps to the room. 12. The shower door was dirty and the floor slippery. 13. There is no floor towel when you exit the shower. I travel a lot, this is close to the worst hotel room I've been to in the last 20 years. On the plus point, the staff was friendly and helpful.

Room given away

TripAdvisor rating 1.0/5

Go50810095147 Friends getaway - TripAdvisor review

Booked a room with Virginia and arrived and got told that our room had been given away. Terrible customer service. We were less than 30 minutes late and our room was given away. We are now stranded in nelspruit on a busy weekend without a room. Do not recommend

Well located

Customer review rating 2.5/5

Siphesihle S. Couples - Confirmed reviews ALL

Great hospitality, not so good facilities and furniture.

Dear Yolandah khumalo and Siphesihle S., Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are currently planning a renovation and our WIFI is being upgraded At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Staff was friendly

Customer review rating 3.5/5

Sipho Business - Confirmed reviews ALL

I was put in the room with no Iron and no telephone and I had to walk out to look for someone who can bring the iron in the morning, which also took time before I can get it and I was already running late.

Dear Sipho M., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will personally look into the telephone issue in your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

Well located

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Good, staff Already available to help

Dear Joao D., We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Meintjes General Manager Mercure Nelspruit

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Other web-users rate our hotel

  • 177 reviews 9.3/10 Location
  • 541 reviews 3.9/10 Room
  • 374 reviews 7.5/10 Service
  • 68 reviews 3.1/10 WiFi
  • 302 reviews 3.1/10 Cleanliness
  • 216 reviews 4/10 Comfort
  • 112 reviews 4.2/10 Food
  • 108 reviews 3.9/10 Amenities

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