Mercure Nelspruit Hotel 3 stars

Good area,

The room Had cockroaches ,there was no drinkable water ,The Breakfast was wrapped in Plastic and I had to question the chef why he had to use paper towels to remove excess fat from my food ,wiping my food with paper towels. The food was already made into portions and wrapped in PLastic

The staff were all very friendly, the food was good, the bathrooms can be improved.

Very clean and friendly staff. Will definitely come back.

No wifi, no carport roof. Not enough cutlery. Child was totally disregarded. I reserved a room to accommodate 2 adults and 1 child but only 2 adults considered

If needs a revamp. the gardens are not well taken care of. in my room the aircon is very noicey and if blows straight on to the bed instead of just cooling the room. i had to put a table and my suitcase in front of the aircon to prevent in blowing on to me at night. the shower door was coming out of its hinges as well. the tiles in the bathroom were coming of the walls. my suggestion would be take out the bath make a nice walk in shower vanity and toilet. as to the kitchen there was no cutlery in at all. the TV remote did not work you had to change channels on the TV as such. I would take one block of rooms , revamp them put a price tag on them and see who nit goes. the location is the best in Nelspruit.

First disclaimer. We were supposed to stay here in April. Hotel was closed due to covid. Took me few months to get my money back, but it finally happened. So I was in contact with the GM before we checked-in this time. Well....so all should have gone smoothly for a Gold Member. Last time I stay her was some 8-10 years ago. On check-in, zero recognition as a Gold Member. I had to call the GM to explain to her about the welcome drink vouchers. Once in the room, zero note or welcome from management. Next, the towels are filthy. They are simply grey and years old. Next...try to get your drink at the bar. They have wine, but not a decent wine glass in view. Look like the GM never checked this place after the lock down! Next, the swimming pool is even more dirty than the towels...had a look....but no thanks! Disgrace! We left at 4.30am....went to pick up my invoice. This is a 24 hours hotel....but nobody in reception beside a cute cat for a good 10 minutes. We left! Next stay, after the Friday night stay, her we are back on Sunday night. Nice staff at reception....but this time no towels in room...and pillow cases are disgusting! I wrote an email to GM Friday evening. We were in hotel from Sunday evening till Monday morning 10.45am...guess what...got a reply around 4pm on Monday. Maybe the GM is just a part time one, or she is never involved in the property! This place is not even the level of a budget Ibis. But I personally have more issues with properly none competent or let's put is simply...non-existant management! Avoid this place!

The hotel wonderful and breakfast fine . The POOL a disgrace green green green , gardens pathetic must be attended to like yesterday it creates a bad impression.

But the service was very very good we appreciate

Friendly staff, clean facility but a little short on attention to detail. The safe didn't work and the TV services were limited.

Helpful and pleasant staff

I think the reception staff at check in must inform guests that cutlery and crockery are available on request. We found non in our unit and had to walk to reception to enquire as there was no telephone device in the room or number to call reception. This was quickly sorted out by the lady at reception. Mbombela falls under hot areas of Mpumalanga, the hotel should consider replacing carpets with tiles.

I was not happy with the Hotel at all. I initially booked to stay for 2 days, but had to cancel the second day. The front desk was not helpful at all, I was not given all the information I needed to make my own decision. It was only after I enquired that I was told the wifi was not working, the aircons was old, noisy and ineffective. The furniture is old, ie the stove, the carpets, the couch and the bathrooms. It is not worth the amount paid. The garden also looked terrible, there were cats all over the place. The pictures posted on the webpage are misleading. The place look very old for such a prime area.

Mercure hotel offers hotel apartments which allow for family accommodation in one unit. The hotel is conveniently close (stone throw) to the Ilanga shopping mall. The unit I stayed in could benefit from thorough cleaning of the couch and the dining chairs which had visible stains of dirt. The bedroom including the linen were clean. The kitchen crockery and cuttlery needs to be plenished in line wity the number of guests booked into the unit or the maximum occupancy of the unit as these are self-catering units. Overall, a good stay.

I honestly would recommend any 0ne to try Mercure hotel because the Staff was excellent and the Food was just beyond our expectation. Rooms were nice and clean, but please maybe if Irons were to be there, would make life hell easy. overall, nice place for an outing.