Mercure Hotel Garmisch-Partenkirchen 4 stars

Customer review rating (ALL Rating) 3.8/5 215 reviews

Mittenwalder Str. 2, 82467 GARMISCH-PARTENKIRCHEN, Germany

Hotel extras

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located on the historic Ludwigstrasse

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

GPS:47.491116, 11.112724

Telephone +49 8821 7560

Fax +49 8821 74268

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ALT-PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is just the place to get your strength up with delicious Bavarian cuisine. Between 6.30am and 10pm every day, regional delicacies are served on the outdoor terrace.

Your meetings and events

Garmisch-Partenkirchen is one of Germany's most beautiful and most popular holiday destinations, and is without doubt one of the best locations for your business event or private function. The events area at the Mercure hotel Garmisch-Partenkirchen provides ample space for up to 200 people. The seven multifunctional rooms of varying sizes are air-conditioned and equipped with state-of-the-art technology, including Wi-Fi. You can rely on our professional support in planning and hosting your event. We will gladly take all of your requirements into consideration.

Room descriptions and layouts

9 

meeting rooms

From 1 to 200 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

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Our accommodation(s)

At the 4-star Mercure Hotel Garmisch-Partenkirchen, you can choose between Standard Rooms with a single bed, two single beds, double bed or queen-size bed. The Privilege Rooms are equipped with a queen-size bed and Junior Suites with a double bed. We have a room available for guests with reduced mobility. All 117 rooms have WIFI access. Two children aged up to 12 may sleep in their parents' room free of charge. Your pet is also welcome (charge of EUR 11/night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  215 reviews

TripAdvisor Rating  3.5/5  900 reviews

Nice stay, but couldnt pay with points

Customer review rating 2.5/5

Leonardo V. D. S. Families - Confirmed reviews ALL

Unfortunately the front desk agent didnt know how to debit points from my account that I was counting on to have a discount. The manager couldnt be contacted.

Dear Leonardo S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

Mediocre

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

We checked into a junior suite where the room was definitely smaller than they make it look in the photo. I tried to put the sofa bed down for my teen boys and it seemed way too small. I took a photo of my teens trying to lay on the bed and they were hanging over the sides and I showed the front desk and asked why it’s so small and what they could do. They couldn’t really do anything. Later we left for dinner and I notified them that there were no sheets or blankets or pillows in the room for the sofa bed. I booked the room for 4 so the room should have been stocked for 4. There were also only 3 towels and 2 bathrobes. When we returned from dinner the sofa bed was made up and bigger. Apparently I had not unfolded it all the way and it was big enough. Why didn’t they tell me this in the first place? Breakfast was pretty mediocre. Traditional German breakfast but not much choice even in that. I couldn’t sleep at night because the room was so hot even after I tried turning down the radiators )but you cannot really reach the knobs) and I couldn’t sleep with the window open because it was so noisy outside until 3 am with partying. I left a day early and will not return. There was also no parking!

Dear Christina R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

Good location with excellent views

Customer review rating 4.5/5

Tim Couples - Confirmed reviews ALL

We really enjoyed our stay at the Mercure GAP it was clean and cosy. It was a little difficult at times to get a drink as the bar was not always staffed but all in all we managed. Breakfast was comprehensive and offered a wide range of options. The quality of the food was very good. The hotel had good amenities and the staff were always polite and efficient.

Dear Timothy S., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Our stay on january 5

TripAdvisor rating 2.0/5

kenneth b Couples - TripAdvisor review

Front office staff act like robot specially with check in procedure The are totally inexperienced. We came at 14h20 2 persons without reservation checking one 14h30 an other at 14h40 When we asked for our reserved room answer wasccheck in is at 15h point. Front office is understaffed

Thank you Kenneth for taking the time to provide our team with feedback that will allow us to address with our team in how we can better our future guests experiences. Thank you again for sharing. Sincerely, The Team at Mercure

The pool, gym, sauna and restaurant are ideal after skiing and hiking in the mountains.

Customer review rating 4.5/5

Oksana Families - Confirmed reviews ALL

Immediately upon arrival, they paid 8€ for parking, 3€ tourist tax for each. This is not written on the website, so it is not pleasant. We arrived at 12 o'clock, but they checked us in only at 3 p.m., because the rooms were not ready. Dinner in a restaurant is also expensive at €45 per person. Breakfast is great. The pool is warm and the gym is cute with a view of the mountains. The sauna is spacious and seems new. Closets for clothes did not close. Clean toilets. Beautiful Christmas decorations. Nearby you can walk through the old town and 1.5 km away there are lifts to the mountain.

Dear Oksana T., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

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Other web-users rate our hotel

  • 250 reviews 8.4/10 Location
  • 468 reviews 4.7/10 Room
  • 437 reviews 7.8/10 Service
  • 7 reviews 7.6/10 WiFi
  • 324 reviews 8.8/10 Breakfast
  • 201 reviews 3.2/10 Comfort
  • 199 reviews 4.9/10 Vibe
  • 160 reviews 6.1/10 Cleanliness

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