Mercure Hotel Garmisch-Partenkirchen

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Mercure Hotel Garmisch-Partenkirchen 4 stars

Customer review rating (ALL Rating) 3.8/5 108 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Spacious restaurant in Bavarian style

  • Quiet beer garden with a panoramic view of the Alps

  • Hotel multimedia studio

  • Leisure area with swimming pool, sauna, massage and steam bath

  • Located on the historic Ludwigstrasse

Hotel location

Mercure Hotel Garmisch-Partenkirchen

Mittenwalder Str. 2
82467 GARMISCH-PARTENKIRCHEN
Germany

  • By plane

    AUGSBURG At 149.99km / 93.21 miles

  • By plane

    KRANEBITTEN At 60km / 37.29 miles

  • By plane

    MUNICH ERDING At 130.01km / 80.79 miles

  • By train

    GARMISCH PARTENKIRCHEN At 1.7km / 1.06 miles

GPS:47.491116, 11.112724

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ALT-PARTENKIRCHEN

The cozy Alt-Partenkirchen restaurant is just the place to get your strength up with delicious Bavarian cuisine. Between 6.30am and 10pm every day, regional delicacies are served on the outdoor terrace.

Your meetings and events

Garmisch-Partenkirchen is one of Germany's most beautiful and most popular holiday destinations, and is without doubt one of the best locations for your business event or private function. The events area at the Mercure hotel Garmisch-Partenkirchen provides ample space for up to 200 people. The seven multifunctional rooms of varying sizes are air-conditioned and equipped with state-of-the-art technology, including Wi-Fi. You can rely on our professional support in planning and hosting your event. We will gladly take all of your requirements into consideration.

Room descriptions and layouts

10 

meeting rooms

From 1 to 200 

attendees

Configuration is not available for these requirements
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Our accommodation(s)

At the 4-star Mercure Hotel Garmisch-Partenkirchen, you can choose between Standard Rooms with a single bed, two single beds, double bed or queen-size bed. The Privilege Rooms are equipped with a queen-size bed and Junior Suites with a double bed. We have a room available for guests with reduced mobility. All 117 rooms have WIFI access. Two children aged up to 12 may sleep in their parents' room free of charge. Your pet is also welcome (charge of EUR 11/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Garmisch-Partenkirchen

100% genuine reviews from our guests

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ALL Rating  3.8/5  108 reviews

TripAdvisor Rating  3.5/5  892 reviews

Overpriced

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Hot bedroom. Steam room out of commission. Sauna only open from 3pm. Buffet dinner of poor quality. Breakfast was good though. Wanted to upgrade to a suite at the last minute, but no flexibility on price

Dear Suboda W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

Overall good

Customer review rating 3.5/5

Christian Couples - Confirmed reviews ALL

Good room (thanks for the upgrade), treatment very appreciated! But: Dry air, window was open then but still Bad bedding(mattress should be replaced) overall slept very bad and not long Breakfast: good Staff : very kind and helpful

Lieber Christian K., wir freuen uns sehr, dass Ihnen Ihr Upgrading gefallen hat und möchten uns dafür entschuldigen, dass wir die Erwartungen an die Matratze nicht erfüllt haben. Dem werde ich umgehend nachgehen. Generell freue ich mich Ihnen mitteilen zu dürfen, dass wir derzeit dabei sind unsere Zimmer von Grund auf neu zu gestalten. Die ersten Musterzimmer sind bereits gefertigt, im 1. Stock werden wir ab Ende April über 39 komplett neu gestaltete Badezimmer verfügen und wir hoffen sehr, dass wir bereits Ende dieses Jahres mit 117 komplett neuen Zimmern unsere Gäste verwöhnen dürfen. Beste Grüße und Ihnen und Ihrer Familie ein frohes Osterfest, Ihre Eva Binder General Manager

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The breakfast is great with many options.

Dear Masaru E., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Far to be a 4 star hotel

TripAdvisor rating 2.0/5

marcochiusole TripAdvisor review

Old building and poor restourant but what is not acceptable is the heating always on, that force us to sleep with windows open in February and still it was hot. In 2022 this is simply not acceptable. The only place that was cold was the pool…..

Good Evening marcochiusole, Thank you so much for touching base! It is most concerning to read about your experience, please rest assured I have shared your concerns with our Maintenance team. Thank you so much for letting us know and we hope to have the opportunity to welcome you back for a better experience. We wish you safest of travels. Sincere regards, The Team at Mercure

Very pleasant and comfortable stay

Customer review rating 4.5/5

Ivica J. Business - Confirmed reviews ALL

Receptionist was very kind and helpful. Professional too. The rooms were very clean, well prepared and overall satisfactory. Huge choice of food for breakfast buffet

Dear Ivica J., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Decent location, overall comfortable

Customer review rating 4.0/5

Jv Couples - Confirmed reviews ALL

Our overall stay was pleasant and quite comfortable. We easily found a space in the car park (€8 per day, in Feb 2022) The price is reasonable compared to most other 4-star hotels in GaPa. However, this mostly reflects that this hotel sometimes lacks a little in the things that you'd expect from a 4-star hotel. For example, the bathroom was in dire need of renovation, the "comfort" mattress feels and sounds like a rather old sprung mattress that needs at the very least a thick topper to make it truly comfortable. The breakfast was very good on our first morning but with other staff and more guests the other days, there were little niggles like items not being filled up (little croissants in particular) and plates/tables not being cleared efficiently. Despite that it's a decent hotel and good for exploring the area.

Dear Johan V., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Good Stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Very professional and welcoming staff

Dear Claire C., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Well Located

Customer review rating 4.5/5

Zul B. Families - Confirmed reviews ALL

Good location to explore surrounding area of the town, ski experience, Zugpitze and Eibsee

Dear Zulkiflee B., We very much appreciate your comments regarding your stay at the Mercure Hotel Garmisch Partenkirchen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Binder General Manager

Outstanding food

Customer review rating 5.0/5

Michael Couples - Confirmed reviews ALL

The room was very spacious and clean.

Lieber Michael, zunächst wünschen wir Ihnen und Ihren Lieben ein rundum schönes, gesundes und erfolgreiches Neues Jahr 2022. Das gesamte Team freut sich sehr über Ihre wundervollen Bewertungen und dem Küchenteam habe ich persönlich in Ihrem Namen zu dieser tollen Bewertung gratuliert. Wir hoffe, Sie hatten eine gute Heimreise und würden uns sehr freuen, wenn wir bei anderer Gelegenheit erneut Ihre Gastgeber sein dürften. Beste Grüße aus dem Mercure Hotel Garmisch-Partenkirchen Eva Binder Hoteldirektorin

Very nice mountain hotel

Customer review rating 5.0/5

Bart B. Families - Confirmed reviews ALL

Everything perfect. We couldn't find a parking place but the staff helped us out. Rooms and common area very clean. Good food. The staff should definitely receive some rise since they had too much work ;). The hotel was packed and the staff managed to please everybody - great job!

Dear Bartosz B., WOW, thank you so much Bart for taking the time to provide our team with such exceptional feedback about our passionate team members. They all are so ecstatic to have been mentioned by yourself and is delighted to read of your stay. We look forward to welcoming you back to our home again soon! Warm regards Eva B. General Manager

average service

Customer review rating 2.5/5

Sadia Friends - Confirmed reviews ALL

The facilities are pretty average. The bathroom was stuffy and smelly . There was only one iron board in the whole hotel near the reception and was rusty. There is usually only limited staff available so when I requested for anything , they were too busy to come upstairs

Dear Sadia Zainab M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Garmisch Partenkirchen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eva Binder General Manager

Nice an relaxing, but a bit understaffed

TripAdvisor rating 4.0/5

Andrea_VL75 TripAdvisor review

Rooms large and clean, despite of being quite aged (renovation suggested in next years). Swimming pool and sauna nice. Breakfast good, dining-buffet average. Crew professional and polite, but understaffed (especially at reception, too much waiting time). Anyway, taking into account limitations and restrictions covid-related, still a nice play to stay for a few days.

Dear guest, I would like to thank you for providing us with your feedback relating to your recent stay at the Mercure Hotel Garmisch-Partenkirchen. Following the comments you have left via Trip Advisor, I am delighted that you enjoyed your recent stay with us.Thank you again for your kind feedback which is most helpful to us in constantly assessing and improving our services. I look forward to welcoming you back in the near future. Best regards Eva Binder General Manager "

Expensive stay for what you get

TripAdvisor rating 2.0/5

palmanfr Couples - TripAdvisor review

I understand that staying in Garmisch-Partenkirchen is not cheap, but I am sure i could have found hotels at the same price which were more comfortable and of better value (we paid 140 euros for 1 night). The room was clean at first sight, although kinda outdated in terms of decoration, but the couch and carpets were very dusty (certainly don't look at the carpet in the corners !). Wa asked for a high floor and quiet room to end up with a room at the 1st floor and next to the entrance assigned. The bed was very soft with the mattress against a wall corner (felt like a water mattress !). The breakfast was disappointing and depressing : Adding a bit of background music would add a bit of life to the place. We got there at 9am to find half of the buffet items empty. Despite booking on the accor website directly, the points were not credited automatically after 10 days and had to file a manual claim. We will certainly go back to Garmisch at some point as the region is simply lovely but we might choose a different hotel.

Top

Customer review rating 4.0/5

Denis F. Solo - Confirmed reviews ALL

Top

Ou stay in Garmisch

TripAdvisor rating 5.0/5

nasseralmheiri2018 Families - TripAdvisor review

Check in was a bit slow but we've got the welcome drinks. The room was neat and tidy but the bathroom needed little bit more cleaning. It is very hard to find a vacant parking although we are paying for our car park. The breakfast was amazing and the staff are very friendly. I've really liked the hotel as it made us feel warm and welcomed. As on overall we did enjoy the hotel and we will for sure book next time in the same hotel . It is a bit noisy as our room was just close to the parking and whenever people talk in the street and in the car parking area we get a bit annoyed along with the ignition of the cars.

Dear Nasseralmheiri, Thank you very much for your feedback. We are glad to read, that you had a great stay in our hotel. We will pass on your compliments to the whole team. We´re looking forward to welcome you again soon. Warm Regards,

Nice hotel

TripAdvisor rating 4.0/5

1111Gerard Couples - TripAdvisor review

We enjoyed our stay at this Mercure hotel from the check-in to the check-out and everything in between. Friendly staff and clean room with good amenities. Received our free drink voucher and ventured to the bar for a refreshing beer after a long drive. Checked for the bar-person and were told by a staff member that the lady on duty was busy with a phone call and that she would arrive soon. Once she arrive we did not even get a "guten Tag" nor a smile. What a shame considering the hotel and all the other stafff members were so friendly and professional.

Dear Gerard, thank you very much for your great review. It's just a pity that your stay at the bar wasn't so nice. It would still be very nice if you would visit us again soon. Your team from the Mercure Hotel

No value for the money

TripAdvisor rating 2.0/5

bertmiddelbrink Families - TripAdvisor review

Positive is the good breakfast and the nice swimming pool. The rooms however are too small for 4 persons. The bathroom is called VIP, this is really crazy as it is very small and outdated. We gave our comment already during our stay but it did not really help.

Dear Mr. Middelbrink, thank you very much for evaluating your stay. We apologize for the inconvenience. We would be very happy if you would visit us again. Your team at the Mercure Hotel

mercure garmisch

TripAdvisor rating 3.0/5

wlter Couples - TripAdvisor review

Hotel that advices as a 4 star hotel, but with a wifi that is not good enough for a 2 star hotel. The procedure to connect to the wifi, as given us by the reception did not work. We had to try another procedure, that only gave us connection for exactly 24 hours. We were expecting a minibar as well, but we got an empy refrigerator we were lucky that the weather wasn't that good, because there was no airco (in a 4 star hotel)

Dear Guest, we are very sorry that you were unable to enjoy your stay to your full satisfaction. We apologise for that. Perhaps you will give us another chance to do better. Your team at the Mercure Hotel

Very good hotel

TripAdvisor rating 5.0/5

BartT257 Families - TripAdvisor review

I stayed in Mercury Garmisch-Partenkirchen on our way to Italy. It was a very nice, clean hotel. Rooms were big (also thanks to the free upgrade). Breakfast was excellent, with lots of variation. The hotel staff was very friendly and helpful

Dear Bart, thank you very much for this great review. We were very happy about this and of course we hope to see you again soon. The team from Mercure Hotel

Hotel in a beautiful location

TripAdvisor rating 4.0/5

chinkiatc2016 Friends getaway - TripAdvisor review

We were thoroughly awed when we first arrive at the hotel. The views out of the window was just gorgeous with snow-capped mountains all around us. It was only a few hundred metres from the Partenkirchen town centre, another plus point. Service was good and the rooms were spacious and comfortable. Our only grouse is, the bathroom is just too tiny.

Dear Chinkiatc, thank you, for your excellent feedback on our Hotel. We are very happy that you had a pleasant stay with us. It is always our intention to make you, our guest, feel at home. We hope to see you again very soon. Your team from the Mercure Hotel in Garmisch-Partenkirchen

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