I always stay here when I am in Lyon. I love this hotel. The location is perfect and the staff is very helpful. Beautiful rooms, wonderful bed, good value for the money and the location is near restaurants and museums. I always feel welcome.

Very friendly staff, good breakfast in a cramped room, no checking of pass sanitaire in breakfast room. Hotel rooms very small. I do not know where promised 21square meters hide. Very clean hotel room a big plus. Showers designed in a way to flood the bathroom.

Very well situated and clean

We were greatly impressed by the very nice welcome and customer care we've got from Victoria and Ksenia (they really brightened our stay !). Our room is just as we expected, calm as we requested and the coffee machine is an attentiveness we always appreciate (even when we don't have time to use it). We would have stayed one more night but unfortunately could not. Please keep the customer care spirit at the top ! Regards from loyal customers.

Staff very friendly and helpfull, good selectio of food for breakfast, nice rooms.

The hotel is perfectly located for enjoying Lyon central areas and old town on foot; the staff are pleasant and helpful. And the room was adequate in design with a nice bathroom with tub. BUT the room stank. I assume it was the filthy rug that held the odor but whatever it was it was very unpleasant. We had a very busy short stay and didn't want to try to change rooms once we realized how awful the smell was since we had little confidence it would help and we didn't want to pack up and move. Whatever is making the room smell bad -- whether odors entering from outside or dirty rug, it made for a less than wonderful stay.

Great stay right in the heart of Lyon.

Great hotel great location, clean, comfortable, good breakfast.

The hotel is in a fantastic location. The staff are very nice and the rooms are comfortable! We where a group of friends on a girls holiday! It’s a beautiful city also

John Baptiste at front desk is outstanding and dedicated. We stayed for 4 nights and he made sure we had an interior room as the street noise can be loud with windows open. The rooms are clean, comfy and well equipped. The breakfast is outstanding! Coffee, fruit, croissants, eggs, meats, cheeses and plenty of options. The room is small and typically quiet with guests speaking softly at their tables. THEN there is the breakfast room staff! They are hard working and one large older woman spoils it by being loud and rude as she clears tables and orders guests where to sit. She yelled at me when I covered my ears and went off on a rampage of verbal assault. Otherwise a perfect breakfast.

We recently spent three nights at the Mercure and it was a perfect base for our first time visiting Lyon! The hotel is centrally located and easy to walk to from the metro station at Place Bellecour. The staff is welcoming and very helpful! Our room was large with a small balcony overlooking the city and a comfortable bed. It is an easy walk to Vieux Lyon, shops, restaurants, museums...basically anything you would want to do or see in Lyon. We would definitely stay there again and highly recommend to anyone visiting Lyon!

Room service not available - no food anymore.... any upgrade Accor points missing a lot of small mistakes. They should be more oriented customer experience, and also respect the engagement of the Accor group status

The hotel couldn’t be more central in this lovely city. The hotel was comfortable and the staff very friendly. Parking was the only issue as the nearest public car park, which is exceptionally busy, is around a one way system and is pretty expensive. On arrival at the hotel to unload, there was nowhere to park even for a few minutes. Overall though it was a pleasant experience.

We just stayed for one night. The hotel is very well located and the staff was very attentive and friendly. We enjoyed our stay in this hotel with its new rooms. Unfortunately the breakfast was not in accordance to price (20 €/pp). Eggs should be extra charged. Even in Corona times unacceptable for a Mercure.

Equidistant from old Lyon and the most important museums - and an easy bus ride from Part-Dieu station. Nice old hotel in city centre brought up to modern standards. Small breakfast area could get crowded if hotel was full. Friendly service - plus (as a bonus) we got upgraded!