Hotel Carlton Lyon-MGallery 4 stars

Customer review rating 4.7/5 5,038 reviews
Hotel Carlton Lyon-MGallery
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Hotel extras

  • The new golden age of an iconic hotel

  • A chic, intimate venue for cocktails

  • Moments of relaxation and beauty

  • A central location in the heart of the city of Lyons

  • Room service card in collaboration with Georges Blanc

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Babysitting on request (Nearby)
  • Bicycles rental (Nearby)
Business services
  • 1 meeting room(s)
  • Self service business centre
Information message

Your hotel is temporarily closed. We look forward to welcome you back real soon. Meanwhile, do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/contact.shtml

Hotel location

Hotel Carlton Lyon-MGallery

4 rue Jussieu
69002
lyon
france

Tel: +33478425651

Fax: (+33)4/78421071

Contact email

Check-in from 14h00

Check out up to 12h00

  • BELLECOUR :  10-14-15-35-88 BELLECOUR

  • CORDELIERS :  C3-9-18-23-27-25 CORDELIERS

  • CORDELIERS :  A

  • By plane

    LYON AIRPORT At 30km / 18.64 miles

  • By helicopter

    LYON BRON At 15km / 9.32 miles

  • By car

    CENTRE VILLE BLLECOUR At 0.1km / 0.06 miles

  • By train

    La Part Dieu At 3km / 1 miles

  • By train

    Perrache At 2km / 1.25 miles

GPS :45.761019, 4.836634

Companies and event centres nearby

Companies

CHAMBRE DE COMMERCE0.25 km / 0.16 mi
OPERA0.5 km / 0.31 mi
PALAIS DES CONGRES2.0 km / 1.24 mi
SANOFI - AVENTIS2.0 km / 1.24 mi

Congress centre

PALAIS DES CONGRES CITE INT'LE5.0 km / 3.11 mi

Exhibition centre

EUREXPO18.0 km / 11.19 mi

Your meetings and events

Our meeting room boasts natural light, a projection screen and a space for your breaks. It can accommodate up to 12 people in a rectangular layout or 25 in a theater-style layout.Our peaceful lounge offers natural light. We provide an attentive welcome and personalized service for your meetings.

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

General equipment

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • High speed transmission line

Go back to tab

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodations

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry. The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

Cosy room with 1 double bed, steam room access

  • Max. number of persons: 2
  • Area: From 18m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Accessible room

Carlton room with 1 double bed or 2 beds, access steam room

  • Max. number of persons: 3
  • Area: From 28m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Cosy room with 2 single beds, hammam access

  • Max. number of persons: 2
  • Area: From 23m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities

Cocoon room with 1 double bed, hammam access

  • Max. number of persons: 2
  • Area: From 15m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Junior Rotunda Suite, 1 king bed, view of Place République, hammam access

  • Max. number of persons: 4
  • Area: From 40m²
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

LE BAR DU CARLTON

Photo non contractuelle / Strictly non binding

Make yourself comfortable on the majestic sofa that takes pride of place in the middle of the hotel's cozy bar. Sample various champagnes or even indulge in the "Carlton red" cocktail beneath the soft glow of the magnificent pearl chandeliers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Carlton Lyon-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,038 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,879 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Fabulous staff!!

Customer review rating 4.7/5

Kristina Families - 21/03/2020 Confirmed reviews ALL

Our trip was a family vacation during our daughter's spring break. From every point of contact--check in, bar, breakfast room...staff was proactive, friendly, helpful, enthusiastic and kind.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Perfect location, comfortable stay.

Customer review rating 4.7/5

Liz K. Families - 05/03/2020 Confirmed reviews ALL

We stayed at Hôtel Carlton Lyon MGallery on a leisure trip. The staff were excellent; welcoming and helpful. The room was large, peaceful and very comfortable. Strong shower and lovely bathroom goodies. We enjoyed a delicious breakfast spread each morning. There was a coffee machine but we would have liked more pods. We would definitely stay again.

Dear Mrs K., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Very good and pleasant stay

Customer review rating 4.7/5

Eric V. Families - 03/03/2020 Confirmed reviews ALL

Réception was perfect and nice premises. Enjoyed a good time at the Hammam and nice breakfast. Room could have been cleaner (mirror and some furniture).

Dear Mr V., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery
Customer review rating 4.7/5

Anonymous Couples - 02/03/2020 Confirmed reviews ALL

The Hotel is in a fantastic location. It's a little noisy from the plaza on a Friday night as youth yell and play around outside. Staff are really friendly and very helpful

Dear Mrs P., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Great location. Friendly, helpful staff. Clean room and very comfortable sleeping.

Customer review rating 4.7/5

Celeste Families - 29/02/2020 Confirmed reviews ALL

Small, charming boutique feel to the hotel as one enters. Staff very friendly and professional. I loved the location because it is centrally located to many point of interest.

Dear Mrs F., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with Thomas who did the check out for you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Lovely hotel, fabulous location, excellent sleep

Customer review rating 4.7/5

Daphne Families - 27/02/2020 Confirmed reviews ALL

We were a family of three and had a lovely corner room with nice views. The beds were incredibly comfortable. The bathroom was spacious and very clean. The location is amazing, in the heart of the city, easy to walk to the local sites, the market, the old city. We would love to stay here

Dear Mrs K., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Well located, very friendly and helpful staff, great stay

Customer review rating 4.7/5

R. Families - 25/02/2020 Confirmed reviews ALL

The staff were very helpful and courteous. They proactively addressed all our needs. It was an amazing stay. Would absolutely recommend.

Dear Mr R., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Well located nice hotel

Customer review rating 4.7/5

Vilija S. Couples - 24/02/2020 Confirmed reviews ALL

Felt welcomed , nice surroundings , good breakfest

Dear Mrs S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Top

Customer review rating 4.7/5

Cvlr Couples - 18/02/2020 Confirmed reviews ALL

Top

Chère Madame C. , Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Carlton Lyon - MGallery . C’est avec grand plaisir que nous recevons vos compliments. Aussi, je ne manquerai pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame C., en l’expression de mes sentiments les meilleurs, Cordialement, Elisabeth Mendes, Directrice de l'hôtel Carlton Lyon - MGallery

Quaint

Customer review rating 4.7/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Great location. Very nice staff

Dear Mr G., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to see that you missed fried eggs for your breakfast, indeed we do propose eggs cooked in various ways. Next time do not hesitate to ask one of our waiter ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

nice hotel, well located but (too) close to expensive

Customer review rating 4.7/5

Np Business - 10/02/2020 Confirmed reviews ALL

short stay with a very nice breakfast (You can't wish for more!); friendly and professional staff

Dear Mr P., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

well located, super friendly staff

Customer review rating 4.7/5

Anonymous Couples - 04/02/2020 Confirmed reviews ALL

- very friendly and helpful staff - nice room - very well located hotel close to the center and all commodities

Dear Mr F., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Wouldn't Stay Anywhere Else in Lyon

Customer review rating 4.7/5

John Couples - 04/02/2020 Confirmed reviews ALL

We spent considerable time researching Lyon and its hotels prior to booking our stay at the Hotel Carlton Lyon, as we wanted our vacation to be perfect, since we were celebrating our 5-year wedding anniversary. Based on reviews, photos, and location, we decided to stay at Hotel Carlton Lyon, and from the moment that we arrived, we couldn't have been more happy with our decision. The location is perfect, the staff is friendly and accommodating, the rooms are beautiful and plush, and the facility is gorgeous. Without question, if we were to visit Lyon again, we would not bother considering any other hotel.

Dear Mr E., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Friendly staff, excellent location,good choice at breakfast

Customer review rating 4.7/5

Susan Couples - 02/02/2020 Confirmed reviews ALL

Good clean room, quiet and warm but not too hot. Tea and coffee not replenished in the evening as turn down service was always too early before we had gone out of the room for dinner- but this is a minor point. Staff friendly.

Dear Mrs H., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the mentioned problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Hotel is Ideally Located

TripAdvisor rating 4.5/5

robertnG1277RU 24/01/2020 TripAdvisor review

The hotel is ideally located in the city centre and in walking distance to most of the attractions in the city. Staff were very helpful and in particular in organising bookings for us at restaurants. The room was smaller than we expected and the bathroom equated to approximately 50% of the total room area nevertheless it was OK for almost a weeks stay given that we were out and about on most days. We would recommend this hotel without hesitation.

Dear Robert, Thank you for this wonderful review. We are very pleased that you enjoyed that much your stay with us. I will share your feedbacks with my colleagues as reward and encouragement. Did you have the time to enjoy our Codage Spa ? Thank you again for taking the time to write this nice review, we hope to welcome you again soon. Best regards, Elisabeth Mendes General Manager Carlton Lyon Hotel

Super well located, Good stay

Customer review rating 4.7/5

Anonymous Couples - 21/01/2020 Confirmed reviews ALL

Nice experience, very good service, nice atmosphere. Just SPA too small.

Dear Mrs L., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Excellent

Customer review rating 4.7/5

Jennifer W. Friends - 18/01/2020 Confirmed reviews ALL

Very welcoming and personable staff. Nothing is ever too much trouble .Nothing is too difficult for them.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

The right place for me to have a five star visit of Lyon.

Customer review rating 4.7/5

Andrew R. Solo - 11/01/2020 Confirmed reviews ALL

The staff was courteous and caring. The accommodations were comfortable and well appointed. Breakfast was the perfect start for my day.

Dear Mr r., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

My stay was made more enjoyable thanks to the excellent front desk team.

Customer review rating 4.7/5

Tommy W. Solo - 04/01/2020 Confirmed reviews ALL

From check-in to check-out the Front Desk team, especially Loic, Stephanie and Stefan, were very welcoming, polite, friendly and understanding. Absolutely nothing was too much trouble, superb customer service!

Dear Mr W., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery

Great Stay

Customer review rating 4.7/5

Anonymous Families - 04/01/2020 Confirmed reviews ALL

Clean and solid. courteous staff

Dear Mr M., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the extra bed in your room that was not made, it is not usual regarding to our standards. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Mendes, General Manager Hotel Carlton Lyon - MGallery
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