Hotel Carlton Lyon - MGallery Hotel Collection 4 stars

Customer review rating (ALL Rating) 4.7/5 5,821 reviews

ALLSAFE approved hotel

Information message

Hotel Carlton Lyon - MGallery Hotel Collection
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+ 19 Services

Hotel extras

  • Labeled ALLSAFE by Bureau Veritas

  • A cocktail in a chic, intimate setting and breakfast with local touches

  • SPA and access to the hammam on request

  • A central location in the heart of the city of Lyons

  • A room service menu

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Carlton Lyon - MGallery Hotel Collection

4 rue Jussieu
69002 lyon
france

Fax: (+33)4/78421071

Check-in from 15h00

Check out up to 12h00

  • BELLECOUR:  10-14-15-35-88 BELLECOUR

  • CORDELIERS:  C3-9-18-23-27-25 CORDELIERS

  • CORDELIERS:  A

  • By plane

    LYON AIRPORT At 30km / 18.64 miles

  • By helicopter

    LYON BRON At 15km / 9.32 miles

  • By car

    CENTRE VILLE BLLECOUR At 0.1km / 0.06 miles

  • By train

    La Part Dieu At 3km / 1 miles

  • By train

    Perrache At 2km / 1.25 miles

GPS:45.761019, 4.836634

Companies

  • CHAMBRE DE COMMERCE 0.25 km / 0.16 mi
  • OPERA 0.5 km / 0.31 mi
  • PALAIS DES CONGRES 2.0 km / 1.24 mi
  • SANOFI - AVENTIS 2.0 km / 1.24 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

LE BAR DU CARLTON Non contractual photo

Make yourself comfortable on the majestic sofa that takes pride of place in the middle of the hotel's cozy bar. Sample various champagnes or even indulge in the "Carlton red" cocktail beneath the soft glow of the magnificent pearl chandeliers.

Your meetings and events

Our meeting room boasts natural light, a projection screen and a space for your breaks. It can accommodate up to 12 people in a rectangular layout or 25 in a theater-style layout.Our peaceful lounge offers natural light. We provide an attentive welcome and personalized service for your meetings.

Room descriptions and layouts

meeting room

From 1 to 22 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

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  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Soundproof

  • Audio and video equipment

  • Day light

  • WIFI access

  • Overhead projector

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry. The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

Our guest reviews for
Hotel Carlton Lyon - MGallery Hotel Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

5,821 reviews

TripAdvisor Rating 4.5/5

1,981 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located but need to be renovated !

Customer review rating 3.0/5

Anonymous Business - 19/11/2021 Confirmed reviews ALL

- Not a the expected level for a Carlton experience especially Room and Breakfast - Building need to be renovated

Great location, comfortable rooms

Customer review rating 5.0/5

Mching Families - 10/11/2021 Confirmed reviews ALL

We only had one night to stay and we wish we had stayed longer. The location so close to Rue de la REpublique was excellent and the staff was very accommodating in getting us a room right away. Highly recommended!

Very well located, near famous "bouchons"

Customer review rating 3.5/5

Jean-pierre Couples - 27/10/2021 Confirmed reviews ALL

Room 103 - Friendly staff. Room available only 1,5 hrs later than stipulated on the reservation note. Nice room, quitte and spacious. Ventilation temperature can not been adjusted, fridge light was going on and off the whole stay. Informed the reception, but during weekends no technician available (imagine for the lift).

Do not stay here

Customer review rating 1.0/5

Anonymous Couples - 23/10/2021 Confirmed reviews ALL

This place needs to be renovated. We were in the Junior suite and the carpet was threadbare. The mattress was covered with a plastic based mattress pad which was awful to sleep on. We complained after 2 nights and they changed it out, so that is good. The bathroom was so old and the shower was a plastic material. Not stone or marble like most 5 stars. I don’t know the other hotels in Lyon, I just know not to stay at this one.

Well located. Friendly personnel. Small but calm rooms. Narrow beds. Breakfast OK. Restaurant recommendations so and so.

Customer review rating 3.5/5

Charles V. D. S. W. Families - 13/10/2021 Confirmed reviews ALL

It's all in the above sentence.

Cher Monsieur Van Der Straten W., Nous vous remercions pour vos commentaires suite à votre séjour à l’Hôtel Carlton Lyon - MGallery . C’est avec grand plaisir que nous recevons vos compliments. Aussi, je ne manquerai pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur Van Der Straten W., en l’expression de mes sentiments les meilleurs, Cordialement, Xavière Celante, Directrice de l'hôtel Carlton Lyon - MGallery

Excellent location, attentive staff, perfect!

Customer review rating 5.0/5

Pam Friends - 13/10/2021 Confirmed reviews ALL

Charming hotel with attentive staff. Excellent location for exploring Lyon on foot. Nice lounge for a cocktail. I loved my cozy room with pretty wallpaper, a window that opened with a view of the quiet courtyard, super comfortable bed and linens. I especially loved the signature scent when you enter the hotel and purchased a candle to take home to remind me of my stay.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xaviere Celante, General Manager Hotel Carlton Lyon - MGallery

well located - extremely helpful desk staff

Customer review rating 4.5/5

Sam T. Couples - 12/10/2021 Confirmed reviews ALL

3 nights; good help on restaurant bookings; pleasant bar for late night; room clean and everything worked.

Dear Mr T. Samuel Odin, We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xaviere Celante, General Manager Hotel Carlton Lyon - MGallery

Great place

Customer review rating 5.0/5

Andrew O. Friends - 11/10/2021 Confirmed reviews ALL

Lovely

Dear Mr O., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xaviere Celante, General Manager Hotel Carlton Lyon - MGallery

Great location - Personable staff

Customer review rating 4.0/5

Thom2154 Couples - 03/10/2021 Confirmed reviews ALL

We had a very small room with minimal amenities. There was a safe and refrigerator in the room, but no desk or other furnishings other than small bedside tables. Nice bath with towel warmer.

Very pleasant stay at Hotel Carlton Lyon

Customer review rating 4.5/5

Mareus Friends - 30/09/2021 Confirmed reviews ALL

My friend and I enjoyed a lot on our visit at Hotel Carlton Lyon. Location was excellent, room was very nice as well as the views from the window. Service was excellent and I would like to highlight your team member who had studied in Finland (Jyväskylä). Unfortunately I don't remember the name.

Dear Mr S., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xaviere Celante, General Manager Hotel Carlton Lyon - MGallery

Superb location, kind, friendly, and knowledgeable staff, and classy comfort under one roof!

Customer review rating 5.0/5

Dr G. W. E. Friends - 27/09/2021 Confirmed reviews ALL

From beginning to end, My stay was everything I would expect nf desired form a swank and classy establishment. The staff was helpful in find good places to eat, how to find sites, and meeting my needs and interests. I will return and advise others to book in good faith their expectations will be met on all fronts. Merci beaucoup!

Dear Mr E., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xaviere Celante, General Manager Hotel Carlton Lyon - MGallery

Great Location

Customer review rating 4.5/5

Anonymous Families - 26/09/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay in Lyon and at the Carlton Lyon. The hotel is lovely and the COVID protocols were strictly enforced. The staff was incredibly helpful.

Dear Mr R., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xaviere Celante, General Manager Hotel Carlton Lyon - MGallery

great location, friendly and helpful personnel

Customer review rating 3.5/5

Kip A. Couples - 25/09/2021 Confirmed reviews ALL

The hotel is easy to find and in a great location for accessing all Lyon has to offer. The room we booked was too small, so we upgraded to a comfort room which is much bigger. The decor is unusual but very nice. Love that history of the hotel! However, the room did not have enough light, including in the bathroom. It is easy to install more lights and brighter lights, and have dimmers, so that people who like less light can just dim the lights. Also, the shower had terrible water pressure. The room was not very clean when we entered and the maid never refilled the lotion jar, even though I left the top off every day.

Great stay

Customer review rating 5.0/5

Anonymous Couples - 23/09/2021 Confirmed reviews ALL

Great stay for a short night in the old district of Lyon. With ease you can visit the old city from the hotel and find a local place to eat. The staff is kind and easily approchable.

Dear Mr D., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xaviere Celante, General Manager Hotel Carlton Lyon - MGallery

Great location and good value

Customer review rating 4.0/5

B. T. Couples - 21/09/2021 Confirmed reviews ALL

We enjoyed the room and location. The overall value was excellent.

Dear Mr B., We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Xaviere Celante, General Manager Hotel Carlton Lyon - MGallery

Overpriced

Customer review rating 2.0/5

Eddy Business - 19/09/2021 Confirmed reviews ALL

Location is ideal but the room are really small and do not have any luxury at all. Almost no room in the bathroom to put your amenities.

Beautiful Hotel in a Perfect Location

TripAdvisor rating 5.0/5

Andy and Karen U 21/07/2021 TripAdvisor review

Three of us stayed here for two nights. Our room was beautiful and spotless. The hotel could not be in a better location to explore Lyon. And, the staff is very helpful and guided us to two fantastic restaurants for dinners. Our whole stay was really fun and having such a great hotel to return to each night was an important part of our visit to Lyon.

Hotel is Ideally Located

TripAdvisor rating 4.0/5

robertnG1277RU 24/01/2020 TripAdvisor review

The hotel is ideally located in the city centre and in walking distance to most of the attractions in the city. Staff were very helpful and in particular in organising bookings for us at restaurants. The room was smaller than we expected and the bathroom equated to approximately 50% of the total room area nevertheless it was OK for almost a weeks stay given that we were out and about on most days. We would recommend this hotel without hesitation.

Dear Robert, Thank you for this wonderful review. We are very pleased that you enjoyed that much your stay with us. I will share your feedbacks with my colleagues as reward and encouragement. Did you have the time to enjoy our Codage Spa ? Thank you again for taking the time to write this nice review, we hope to welcome you again soon. Best regards, Elisabeth Mendes General Manager Carlton Lyon Hotel

The perfect place to stay in Lyon

TripAdvisor rating 5.0/5

thebattery Couples - 04/10/2019 TripAdvisor review

We recently stayed at this boutique downtown hotel twice in the last month, and we would definetly stay here again. The staff were really friendly and professional. The location was ideal for seeing the city by foot. The hotel has an association with a higher end restaurant next door for room service, which also worked out well.

Dear guest, It is a real pleasure to read your wonderful feedbacks regarding your stay at Carlton Lyon Hotel - MGallery. Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Best regards, Elisabeth Mendes General Manager

Great hotel fantastic location!

TripAdvisor rating 5.0/5

stephen k Couples - 07/08/2019 TripAdvisor review

Lovely hotel very centrally located, staff were charming and the breakfast was great! Parking was valet style and very efficient, all in all a very enjoyable stop. Nobody could fail to enjoy there stay

Dear Guest, It's always a pleasure to receive such a feedback. Thank you so much, Did you have time to discover our brand new spa Codage ? Regards, Elisabeth Mendes General Manager Hotel Carlton Lyon MGallery Collection

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