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Mercure Paris Tour Eiffel Pont Mirabeau Hotel 4 stars

Customer review rating 4.2/5 1,964 reviews

ALLSAFE approved hotel

Mercure Paris Tour Eiffel Pont Mirabeau Hotel
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+ 16 Services

Hotel extras

  • Certified ALLSAFE by Bureau Veritas

  • Close to the banks of the Seine

  • Family rooms with two adjoining bedrooms

  • Privilege Rooms with a view of the Seine

  • Near Javel, Line 10 and RER C (Eiffel Tower, Beaugrenelle, Roland-Garros)

Hotel location

Mercure Paris Tour Eiffel Pont Mirabeau Hotel

10 Avenue Emile Zola
75015 paris
france

Tel: +33145777200

Fax: (+33)1/45775787

Check-in from 12h00

Check out up to 12h00

  • BUS :  62 JAVEL

  • BUS 2 :  88 JAVEL

  • BOULOGNE ST CLOUD/AUSTERLITZ :  10 JAVEL-A. CITROEN

  • ST QUENTIN EN YVELINES :  RER C JAVEL

  • By plane

    PARIS ORLY At 14km / 8.7 miles

  • By plane

    ROISSY CDG At 35km / 21.75 miles

  • By helicopter

    HELIFRANCE At 1.4km / 0.87 miles

  • By helicopter

    LE BOURGET At 25km / 15.63 miles

  • By car

    PORTE DE VERSAILLES At 3.1km / 1.93 miles

  • By car

    Périphérique Intér.Pte de Sèvres At 6km / 3.75 miles

  • By car

    Périphérique ext.Pte Saint Cloud At 5km / 3.13 miles

  • By car

    QUAI D'ISSY At 2.2km / 1.37 miles

  • By train

    AUSTERLITZ At 8.3km / 5.16 miles

  • By train

    GARE DE LYON At 7km / 4.35 miles

  • By train

    GARE MONTPARNASSE At 3.9km / 2.42 miles

  • By train

    GARE SAINT LAZARE At 6km / 3.73 miles

GPS :48.846127, 2.278836

Companies

  • CANAL + 0.1 km / 0.06 mi
  • DEXIA / CREDIT LOCAL 0.1 km / 0.06 mi
  • FRANCE TELEVISION 1.0 km / 0.62 mi
  • OMYA 0.1 km / 0.06 mi

Hotel services

M LOUNGE Non contractual photo

Discover contemporary design in our "M Lounge" Bar and taste a Grand Vin Mercure or any other drink that you fancy. With colleagues, friends or family, enjoy a cozy ambiance for a relaxing moment.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 49 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 49 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • Arabic
    • Spanish
    • English
    • Portuguese
    • French
    • Chinese Mandarin
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Beaugrenelle
    • Near the property
    • 587 parking spaces
    • Public
Family
  • Equipements for children
    • Bottle Warmer

Our accommodation(s)

Choose from the different categories available to best suit your needs: Standard Room or Privilege Room offering a wider range of amenities some of which include a view of the Seine. For business or family stays or a romantic weekend in Paris. All rooms offer a calm and tranquil environment. The harmony of the decor stems from the natural simplicity of the materials and the shades of red and gray used, enhanced by stylish and contemporary designer touches.

Our guest reviews for
Mercure Paris Tour Eiffel Pont Mirabeau Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,964 reviews

TripAdvisor Rating 4.0/5

870 reviews

Amazing staff, convenient location, poor bathrooms

Customer review rating 4.0/5

Thiago S. Couples - 11/10/2021 Confirmed reviews ALL

My time in the hotel was great, the staff is amazing (thanks Jade), place was super clean. I would like to come back and stay again there. But the bathrooms were really annoying, there’s no door in it! Also every time someone goes for a shower, the bathroom becomes a swimming pool, that can’t be right. Other than that, everything was just perfect.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Well located, nice room

Customer review rating 4.5/5

Magdalena C. Families - 06/10/2021 Confirmed reviews ALL

We always stay in your hotel when we are in Paris, since a few years ago because we appreciate the location, the staff and the rooms. We prefer the room ending in 3 and we get it most of the times. We were glad to see that your hotel is full, it was a bit challenging for breakfast, but the receptionnist took care of us and served our breakfast in the lounge area. She was very professional. The person in the kitchen/breakfast area was not too welcoming and it was obvious that she was overwhelmed and not too happy to see so many of us there for breakfast, but the receptionnist saved the day :)

Dear MAGDALENA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Catalina V. Couples - 05/10/2021 Confirmed reviews ALL

The room was really small and no big variety for breakfast. For instance, there were no vegetables. Otherwise, extremely well located, very clean, very kind staff.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Comfortable stay

Customer review rating 4.0/5

Pramod S. Couples - 26/09/2021 Confirmed reviews ALL

The staff was very helpful. My wife injured her foot while sightseeing and the staff helped get a Dr to see her in the mid of the night . Also helped us find good Radiology clinic. They also extended our checkout time for few hours .

Dear PRAMOD S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The location is excellente

Customer review rating 4.5/5

Ernesto S. L. Families - 24/09/2021 Confirmed reviews ALL

The staff was very nice and we love the experience

Dear ERNESTO S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location and staff

Customer review rating 4.5/5

Françoise P. Couples - 21/09/2021 Confirmed reviews ALL

The hotel is very well located close to the Beaugrenelle shopping center and still in a very quiet area with a family feel. Lots of neighborhood shops and restaurants. Also close to public transportation. The staff is very courteous and the hotel is extremely well maintained and clean. Overall, a very good stay. We will come back!

Dear FRANCOISE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine CASSARD Directeur - General Manager

Well and quiet located with good service

Customer review rating 4.5/5

Romain Business - 21/04/2021 Confirmed reviews ALL

A very nice, clean hotel with nice rooms. Perfectly located (10min walk to Eifel Tower) The staff is extremely friendly and helping on every topic. Also the Covid restrictions are well done and respected.

Dear mister D., We very much appreciate your comments regarding your stay at the hotel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback from our guests ! I will share your comments with our team, especially Corinne. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one ! Sincerely, Tiphaine Duty manager

Great staff, perfect room, will come back

Customer review rating 4.5/5

Olivier Solo - 13/09/2020 Confirmed reviews ALL

Very pleasantly surprised with the helpful staff Rooms are nice, comfortable and efficient

Dear Mr. D., Thank you for taking the time to review your stay with us at the hotel Mercure Paris Tour Eiffel Pont Mirabeau. As you can imagine it is a pleasure for us to regain the opportunity to welcome guests in our city and hotel. We will take note of your comments regarding the breakfast service in order to serve you better at a next visit. Don't ever hesitate to contact us if you wish to stay at our hotel again or for any other information. The team and I stay at your disposal. Best regards, Cristian Kaiser Quality manager

good value

Customer review rating 4.0/5

Cindy E. Business - 24/02/2020 Confirmed reviews ALL

The staff was notably responsive and helpful. Very much appreciated and not expected.

Dear CINDY G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Front office

Friendly staff

Customer review rating 5.0/5

Roseanne Couples - 24/02/2020 Confirmed reviews ALL

Really friendly staff, accommodating, bilingual. It was my partners birthday and they really went to extra mile: free room upgrade, balloons and chocolate in the room!

Dear ROSE-ANNE R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Tour Eiffel Pont Mirabeau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sara Front Office

Great stay

Customer review rating 4.5/5

Karina Business - 12/02/2020 Confirmed reviews ALL

Great room, lovely stuff, great amenities (toiletries, coffee, minibar, etc) and a good location.

Dear Mrs. L. Thank you infinitely for you great score and feedback regarding your visit at our Hotel Mercure Paris Tour Eiffel Pont Mirabeau. The team and I are delighted for your comment and sincerely hope to welcome you anytime again. We thank you for mentioning Ivan's kindness, I will undoubtely share your comments with him. Allow me one question - how can I explain to Ivan that the final feedback score was a 90 and not 100 out of 100? I hope you take this joke with humour and accept Ivan's, the team's and my best wishes for this year. The whole team and I will remain at your full disposal. Best regards, Cristian Kaiser Quality manager

Great location!

Customer review rating 3.5/5

Franz Solo - 07/02/2020 Confirmed reviews ALL

Great location due to the accessibility to public transportation. Added value of free breakfast and wifi access. However, the room is feels tight and the bed was hard

Dear franz, Thank you for taking the time to review your stay with us at the Hotel Mercure Paris Tour Eiffel Pont Mirabeau. We are grateful for your feedback and understand that the room you had might not match your expectations for space. Even though that room is one of our bigger single rooms we would be able to propose much more space in one of our double or privilege rooms, don't ever hesitate asking for our available room categories while booking. The team and I will remain at your disposal for any request. Thank you once again for your time and visit. Best regards, Cristian Kaiser Quality manager

Good location

Customer review rating 5.0/5

Amy Couples - 28/01/2020 Confirmed reviews ALL

Metro a few steps away, amazing Eiffel Tower view from the end of the road, nice 30 min walk to get there or just one stop on the metro. Friendly receptionists, nice room with comfy bed and lovely bathroom. Would definitely come back next time we’re in Paris.

Dear Amy, Thank you infinitely for your kind words and perfect review regarding your stay with us at the Hotel Mercure Paris Tour Eiffel Pont Mirabeau. The team and i are truly pleased to receive a Feed-back like yours and sincerely hope to welcome you anytime soon again. The view to the tower from that spot is truly magnificent, have you had the opportunity to go half way on the Mirabeau bridge to see that unique landscape including statue of liberty and the Eiffel tower? We will remain at your full disposal for any request. Best regards and an excellent start to the year. Cristian Kaiser Quality manager

My stay at 12 Emile Zola Mercure Hotel was very good

Customer review rating 4.5/5

Gilles F. Business - 16/01/2020 Confirmed reviews ALL

I enjoyed the room, clean, modern, functional, not big but not too tiny. The breakfast was very good. The staff was quick, helpful and polite.

Dear My. F., Thank you for sharing your experience and thoughts on your stay at the Hotel Mercure Paris Tour Eiffel Pont Mirabeau. The team and I are truly happy with your feedback and are looking forward to welcome you again anytime. Don't hesitate in contacting us for future reservations or their preparation so that everything is set up for yet another good experience together with our team. Wishing you all the best for 2020. Best regards, Cristian Kaiser Quality manager

Good service

Customer review rating 5.0/5

Jeff Couples - 15/01/2020 Confirmed reviews ALL

Good service

Dear Mr. Manoel, Thank you for the perfect rating regarding your stay with us at the Hotel Mercure Paris Tour Eiffel Pont Mirabeau. The team and I are delighted about the perfect score and would like to reinforce that this feedback is truly motivating for all of us. Together we will remain at your disposal and sincerely hope that you visit us anytime again. Wishing you a excellent start to 2020 and all the best for you and your loved ones. Best regards, Cristian Kaiser Quality manager

Poor level Of services and very small rooms for the Four stars hotel

TripAdvisor rating 2.0/5

emilio gerardo h Family - 10/06/2019 TripAdvisor review

Very small rooms without typical ammeties that normally we have on this level , such iron flat , tooth brush , for instance , the breackfast time is very short , and the response time for customer servicie is very very long time.

Dear Emilio Gerardo, Firstly I would like to thank you for taking the time to review your stay at the Mercure Paris Tour Eiffel Pont Mirabeau. We are sincerely sorry to have given you reason to write such comments about your experience with us, we have, as usual in our hotel, all those amenities, some of them have to be requested at the front office (Iron, dental kit) and we will gladly be given to you. We are constantly working on presenting a very high level of Customer service, if this wasn't what you have felt from our team than we sincerely want to excuse ourselves and hope to find another opportunity to prove our professionalism to you. Feel free to contact us any time. Best regards,

Excellent location

TripAdvisor rating 4.0/5

vinniedog20 Couples - 21/04/2019 TripAdvisor review

We just got back from a Vantage Venture river cruise to Normandy and back. The hotel, where we stayed 3 nights, was the perfect location, a block from where the ship ties up. We took the train from CDG to the Cluny stop, and then tansferered to the #10 line to Javel stop, and we were 1/2 block from the hotel. The Javel station is perfect for the metro lines to central Paris. The hotel was clean and basic but pleasant, and the reception staff English speaking and very helpful.

Dear Vinniedog20 Thank you for taking the time to review your stay with us. It is nice to read your description on our hotel's location and aspect, we thank you deeply for the good rating as well. We sincerely hope to serve you even better next time and achieve a five star rating. Feel free to contact us if you wish to visit the city of light again. Best regards from the whole team.

Tidy property

TripAdvisor rating 4.0/5

RochelleM72 Family - 01/02/2019 TripAdvisor review

Handy location with plenty of services near by, train, bus, supermarket. Tidy rooms bit bathrooms very small. Nice breakfast but again small area to accomodate guests. Staff helpful and able to speak English.

Dear Rochelle Thank you for taking the time to review your stay with us. We totally understand that space can be an important criteria to evaluate some hotels and we would certainly love to have a few square meters more for our breakfast room but in this lovely city space is a rarity. We try to position ourselves with a high standard welcoming so that all our customers feel a high comfort in our rather small and "cozy" hotel. Feel free to contact us in advance with your préférences before your next visit so that we can find you a bigger room and better match your expectations. Best regards,

Miserable Mercure Mirabeau

TripAdvisor rating 1.0/5

PatMMornington Business - 23/09/2018 TripAdvisor review

I had the inglorious misfortune to stay at the Mercure Mirabeau for 2 nights in mid September 2018. I had chosen the hotel because of its location, near to where my business meetings. I had reluctantly booked it at what I believed to be an outrageous price of €365 per night. However, with hotel availability tight and seeing it as rated "4 star", I was looking forward to the 4 star experience, and chose the option of "breakfast inclusive". It was utterly disappointing. First, the 4 star rating? It begs the question as to who rates these hotels? On both mornings, the "hot servings" of breakfast - scrambled eggs, sausages, and bacon were cold. Yeuch! On the second morning there was no fruit available! And the hotel has the audacity to charge €25 for breakfast if you don't include it in your booking! To make matters worse, when I was half way through my hot breakfast, I found a long black hair in the middle of the bacon slices! AARRGH! And the glass provided in the bathroom for drinking water was actually a paper coffee cup. All this for an exorbitant overnight rate and rated 4 star. I don't think so. When I raised my concerns with the attendant at the reservations desk I was advised to take them up with the manager who of course wasn't there! Then there's the WIFI - or should I say, the appallingly bad WIFI. I found it impossible to open a web-page! Terrible quality. That was my first and last visit to this hotel. Not quite the "mercurial" visit I had anticipated!

Dear Mr. Mornington I am very sorry to read a comment of this nature on a client's feedback. I would like to apologize for all the bad experiences you had during your stay with us, it is our main priority to provide the best possible service and welcoming to all our costumers! It is of course unacceptable to have a breakfast experience like the one you had and I strongly believe that this was an exceptional error with no precedents. In terms of pricing and rating there is not much we can do to convert your opinion, the rating corresponds to a certain fulfillment of criteria which we provide and the pricing depends strongly on the season your are booking in. As mentioned before, we try to offer you a very warm and professional welcoming but some things might not always be at the standards we want them to be. I sincerely hope that at some point you forgive some human errors and give us a second chance to receive you anytime soon. If in any case you should book with us please refer to this situation so that we can make your stay as special as it gets. Best regards, and once more, my sincerest apologies Cristian Quality Manager

Very enjoyable stay!

TripAdvisor rating 5.0/5

DougEvans777 Couples - 12/05/2018 TripAdvisor review

The service at this hotel was excellent! All of the front desk staff were extremely friendly and helpful. They always greeted us and were eager to answer questions and give advise. Christian was especially nice. The location was perfect for us. The Metro was just outside. There were many restaurants to chose from and close grocery stores. The room was a little small but it was very clean and in excellent condition. The bed was very comfortable and the a/c worked very well. The room also had a safe, which was handy. It was also a very quiet room until around 8:30 am when housecleaning started cleaning rooms. There was always a lot of slamming doors when the rooms were being cleaned. I would recommmend using a doorstop to keep the door open or using a towel to keep the door from slamming. The slamming doors at 8:30 am is what I liked least about the hotel. The friendly staff is what I enjoyed most.

Dear Mr. Evans Let me start by thanking you for staying with us at Mercure Paris Tour Eiffel Pont Mirabeau! If we could rate our client's comments like you rated our stay we would most certainly give you the 5 star rating! We are incredibly proud of all the feedback you just gave us. All feedback is appreciated but the positive one about our staff is what really puts a smile on our faces. Thank you as well for the information about the noisy mornings, it is actually a great idea to prevent this. We will most certainly start to avoid those door slams. Thank you once more for you stay and please feel welcome to visit us again any time. Best regards, Cristian

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