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ibis Luzern Kriens Hotel 2.5 stars

Customer review rating (ALL Rating) 4.4/5 2,127 reviews

ALLSAFE approved hotel

ibis Luzern Kriens
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+ 19 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • Public indoor car park with direct access to hotel & rooms.

  • Close to the exhibition grounds, Swissporarena and motorway access.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Luzern Kriens

Industriestrasse 13
6010 kriens
switzerland

Tel: +41413494949

Fax: (+41)41/3494900

Check-in from 15h00

Check out up to 12h00

  • By plane

    BASEL EUROAIRPORT At 100km / 62.14 miles

  • By plane

    ZURICH AIRPORT At 85km / 52.82 miles

  • By train

    LUZERN SGV At 5km / 3.11 miles

GPS :47.02378, 8.299034

Hotel services

BAR Non contractual photo

Enjoy a wide selection of international drinks and beers, along with our 24/7 snack food available at the bar or to take in rooms.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 69 rooms
    • 2 rooms for people with reduced mobility
    • 18 family rooms
    • 36 connecting rooms
    • 69 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
    • German
    • French
    • English
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Parkplat Additional charge
    • On site
Boutiques/shopping
  • Hairdresser/barber
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Luzern Kriens

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,127 reviews

TripAdvisor Rating 3.5/5

737 reviews

Receptionist extremely kind and qualified

Customer review rating 5.0/5

Paulo R. Couples - 04/11/2021 Confirmed reviews ALL

Your receptionists are normally very kind. But the one who made our check-in has exceeded our expectations by far. He was attentive to our requests, very fast and right when giving responses and we didin't need to ask for a voucher (which we know is sort of a standard regarding public transportation in Switzerland) to use public transport. We had a minor issue regarding the bedroom's safe and in less than 5 minutes he solved it. As for all that, my great compliments to this young and very promising professional of yours. I hope I visit Luzern again in the future and find him as a Manager in one of your Hotels.

Dear Paulo R., Thank you for the great review of our hotel and for your nice words to our staff. It makes us always very see that our guests leave us with beautiful memories. I've already shared your review with my staff and this made him very proud of. I hope as well that we will see him as a Manager at the future. Thank you very much once more for your lovely review and look forward to welcome you again at the nearest future. Sincerely, S. Samil Benli – General Manager

Good stay with Pilatus view

Customer review rating 4.0/5

Arup Families - 25/10/2021 Confirmed reviews ALL

Decent property, not very far and we'll connected to center of Lucerne (bus, train). Good view of the mountains from the room Moderately sized room. Friendly front desk staff as well as kitchen staff No frills breakfast.

Dear Arup, Thank you very much for your lovely comments and for your compliments to our hotel staff. It's for us a real pleasure to see your satisfaction with our hotel services. We hope to welcome you very soon again and wish you wonderful time. Sincerely, Alexander Svab – Assistant General Manager

Hidden parking charges and bad room

Customer review rating 1.5/5

Ad Families - 29/09/2021 Confirmed reviews ALL

Wasn’t told that parking cost extra. And it was exorbitant for a hotel on the side of the highway. Also the room didn’t have any plugs -especially none near the bed to charge phones. Not enough towels for three people and hot water was intermittent.

Dear Ad, Thank you very much for staying with us and for sharing your feedback and concerns. We are sorry to hear that you were a bit disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. Please accept my apologies on behalf of my staff, that you didn't receive any information for the parking charges. For all other issues, we kindly ask our guests to contact our reception team, so we can explain where the electrical sockets are, or bring you more towels etc. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We hope you will visit us again, so we are able to serve you better. We are looking forward to it. Yours sincerely, S. Samil Benli – General Manager

Friendly, quiet

Customer review rating 4.5/5

Robert Couples - 19/09/2021 Confirmed reviews ALL

Comfortable bed, quiet location with a view of Mount Pilatus, excellent breakfast and a reasonable price. Good for breaking journey from Italy. Friendly service. Good restaurant next door.

Dear Robert, Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were fully satisfied during your stay. We are looking forward to see you again in our Hotel. Sincerely, Alexander Svab – Assistant General Manager

Good stay and helpful stay

Customer review rating 5.0/5

Chandra Business - 16/09/2021 Confirmed reviews ALL

Very helpful Staff and good location to get to luzern

Dear Chandra, Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were fully satisfied during your stay. We are looking forward to see you again in our Hotel. Sincerely, Alexander Svab – Assistant General Manager

Comfy Room & Easy to get around

Customer review rating 4.5/5

Malcolm O. Couples - 09/09/2021 Confirmed reviews ALL

We had a room with an extra bed so we could spread out our bags. The room was large as was the bathroom. Of course the beds and linen make a superb sleep. We had a day at Pilatus which was a great experience. We could use the public transport for free (thanks to the Ibis pass) and did the round trip in about 6 hours. All very easy from this well located hotel. Breakfast is really a delicious continental treat. And undercover car parking with easy lift access was a bonus. Really highly recommended for an easy stay in Luzern.

Dear Mr. o., Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us. It's also very nice to see that you had a wonderful time in our beautiful city. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli – General Manager

Hotel is getting old

Customer review rating 2.0/5

Anonymous Couples - 05/09/2021 Confirmed reviews ALL

Stayed in this hotel also 4 years ago and the rooms are getting very outdated. Would not sleep here again. Even for one night the price and quality are not in balance

Dear Guest, Thank you very much for choosing our hotel and for sharing your experiences with us. I'm very sorry to hear that you were disappointed with your stay with us. I treat all comments with the utmost seriousness and I already investigated this unfortunate matter. I understand your concern and we already plan to refurbish our rooms for more convenience. We very much hope that we can welcome you again as our guests and remain until then with best regards Sincerely, S. Samil Benli – General Manager

Great stay, with best location

Customer review rating 5.0/5

Rebecca Friends - 28/08/2021 Confirmed reviews ALL

I am very satisfied with this hotel. Out of all the Ibis hotels that I stayed at in Switzerland, this one was by far the best (even better than the 4 star hotel I stayed at). The staff was friendly, the man at the reception was helpful, additionally the lady at the breakfast buffet as well. The beds were comfortable, room was big. The only downside was that it can be quite hot in the room, but overall the stay was great and the location is exceptional. Additionally, the KriensCard was lovely too.

Dear Rebecca, We very much appreciate your comments regarding your stay at the ibis Luzern Kriens. I'm happy to hear you enjoyed your stay with us and that our staff were great. It's also nice to see that you could profit with the Krienscard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli – General Manager

Nice clean hotel, few min walk to train station

Customer review rating 5.0/5

Asam Families - 26/08/2021 Confirmed reviews ALL

Everytging was perfect.

Dear Asam,, A big thank from all the team for this great rate and nice review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli – General Manager

Well located, good service

Customer review rating 3.5/5

Anonymous Families - 07/08/2021 Confirmed reviews ALL

Good location, near train/bus (free use during stay). Rooms with refrigerator and ventilator, simple but good. Nice breakfast.

Dear Michiel, We are happy to read, that you've had a good stay in our hotel. Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon! Sincerely, Alexander Svab – Assistant General Manager

Well located

Customer review rating 4.5/5

Alba Families - 02/08/2021 Confirmed reviews ALL

Easy to get to the city center by train. Only 5min.

Dear Alba, A big thank from all the team for this great rate and nice review. We are glad that you enjoyed your stay in our hotel with his quiet location and hope to see you again very soon. Sincerely, S. Samil Benli – General Manager

locatie heel goed, hotel according to Ibis standards

Customer review rating 4.0/5

Paulo Families - 19/07/2021 Confirmed reviews ALL

A good hotel for a stopover in Luzern. Friendly personnel. Room is ok, clean.

Dear Paulo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope you had a good rest. It's our hope to welcome you back again, hopefully at the nearest future. Sincerely, S. Samil Benli - General Manager

Good stay

Customer review rating 4.0/5

Angie Couples - 05/07/2021 Confirmed reviews ALL

Comfortable beds

Dear Angie, We very much appreciate your comments regarding your stay at the ibis Luzern Kriens. We are pleased to see that you had a good sleep and comfortable stay. We look forward to see you again very soon and hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli – General Manager

Good hotel in transit to Italy

TripAdvisor rating 5.0/5

R7484MQrobh 09/06/2020 TripAdvisor review

We have been coming here for years on our way to Italy. Normally in March but with the Covid-19 pandemonium our trip was delayed. Sleeping in front of the Gotthard tunnel and in the morning before the busy traffic through the tunnel! All facilities around the hotel, parking garage, food, drinks and refueling.

Dear R7484MQrobh, A big thank from all the team for this great rate and nice review! It is always a pleasure for us to welcome you when you drive through Switzerland and a great privilege to gain your loyalty. We hope that you're enjoying your time in Italy and will visit us again on your way back home. Best Regards, S. Samil Benli - General Manager

Highly Recommended

TripAdvisor rating 5.0/5

Greg B Couples - 26/10/2019 TripAdvisor review

Great place to stay. Easy access to train station to see the sights. Only two stops to central Lucerne. Room was very comfortable - roomy, good bed and excellent shower. Check in and out very efficient . Ceaser was extremely helpful as were the other staff we dealt with.

Dear Greg B, Thank you so much for sharing your compliments and for your recommendation on Tripadvisor. I'm happy to hear you enjoyed your stay with us and that our staff were able to fulfill your expectations. It's so nice to hear you described them especially Cesar as excellent; I will pass your compliments on to them! We very much hope that we can welcome you again at the nearest future. Best Regards, S. Samil Benli - General Manager

Stop over

TripAdvisor rating 4.0/5

knapt0n Couples - 29/09/2019 TripAdvisor review

We stayed here as a stop over on our way from Italy. The hotel was easy to find and even though it was not near the centre of Lucern it was only 2 stops on the train. The station and bus stops were within walking distance and we were given a free city pass. If you didn’t want to go into the centre there was a restaurant and a Macdonalds nearby.

Dear knapt0n, Thank you for making the Ibis Luzern kriens your hotel of choice while travelling through Switzerland. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again. Best regards, S. Samil Benli - General Manager

In transit

TripAdvisor rating 4.0/5

R7484MQrobh Couples - 31/03/2019 TripAdvisor review

Great hotel and shortly before the Gotthard tunnel. Early in the morning the opportunity to go through the tunnel before the traffic jam. Car stands with the luggage for an acceptable payment in a parking garage under the hotel

Dear R7484MQrobh, Thank you very much for posting your thoughts on Tripadvisor. We are happy to see that you had a good stay and hope also a good rest. If you plan to make a stop during your journey back home, we will be very pleased to welcome you again in our hotel. Best Regards, S. Samil Benli - General Manager

No basic facilities

TripAdvisor rating 3.0/5

jmd615 Family - 12/10/2018 TripAdvisor review

No hot water kettle in the room, no tea, coffee sachets in the room. The fan was not working. Basic facilities must be provided unnecessary trouble in the morning to come down 5 floors for a cup of tea?

Dear jmd615, Thank you very much for giving your feedback to your recent stay in our hotel. I am sorry that your experience did not meet whole of your needs. As we are a 2 Star hotel within Ibis Chain, we do not have the expected amenities in our hotel. But you can barrow of course due to availability an electrical kettle to use in your room. Should there be something wrong with the room, we encourage you to contact our reception, who is 24 hours on your service. Thank you very much again for your feedback, which is most valuable to us. It is my hope we can welcome you again in the future. Sincerely, S. Samil Benli - General Manager

A very good hotel with awesome people

TripAdvisor rating 5.0/5

Eduardo S Family - 08/07/2018 TripAdvisor review

I stayed at Ibis Kriens for 2 nights and my parents in law were with me. Everything worked as expected and I want to add a very special thanks to Mr Florian who was so kind and supported us when my parent in law did not feel very well.

Dear EduardoSteiner, A big thank from all the team especially from Florian for this great rate and nice review! We are looking forward to welcome you again in our hotel to experience again relaxing and flawless stay. We also hope that your parent in law is much more better. Warm regards from Switzerland, S. Samil Benli - General Manager

What a view!

TripAdvisor rating 4.0/5

SOJ G Family - 30/06/2018 TripAdvisor review

We had a fantastic view of Mt Pilatus from our room. Motorised shutters on all the windows so you can maximise the view. 2 train stops to Lucerne, which is great and bus tickets available free from reception. Same ticket also works for the bus to nearby to bottom of cable car to Pilatus.

Dear Frank, Thank you very much for your review on Tripadvisor. It's a pleasure for us to see that you've enjoyed the mountain view from your room. We hope that you've spent wonderful time in Switzerland and hope to see you again. Best Regards, S. Samil Benli - General Manager

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