Novotel Sao Paulo Center Norte Hotel 4 stars

Customer review rating 4.5/5 15,969 reviews

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Novotel Sao Paulo Center Norte
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+ 24 Services

Hotel extras

  • Enjoy the pool and kids space. Children up to 16 stay for free.

  • The hotel has the capacity to host large events for up to 500 people

  • 30 minutes by car to São Paulo International Airport - Garulhos

  • 3 minute drive to Carandiru subway station

  • Use the hotel transfer to get to the mall and Expo Center Norte in comfort

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Sao Paulo Center Norte

Avenida Zaki Narchi 500
VILA GUILHERME
02029000 sao paulo
brazil

Tel: +551122244000

Fax: (+55)1122244100

Check-in from 14h00

Check out up to 12h00

  • RODOVIÁRIA DO TIETÊ - 950 M : 

  • Estação Carandiru - 1,0km : 

  • Estação Tietê - 950 mt : 

  • By plane

    CONGONHAS AIRPORT At 15km / 9.32 miles

  • By plane

    GUARULHOS INTL At 23km / 14.29 miles

  • By helicopter

    CAMPO DE MARTE At 2.99km / 1.86 miles

  • By car

    VIA DUTRA HIGHWAY At 4km / 2.49 miles

GPS :-23.51174, -46.620796

Companies

  • ERICSSON 1.1 km / 0.68 mi
  • NADIR FIGUEIREDO 2.9 km / 1.8 mi
Companies

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room descriptions and layouts

7 

meeting rooms

From 1 to 850 

attendees

Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel

  • Convert different units of measurement and make organising your events easier.

General equipment

  • Screen

  • Soundproof

  • Flipchart

  • Video camera

  • Meeting room

  • Videoconferencing

  • Office

  • Podium

  • Lectern

  • Day light

  • Slide projector

  • Overhead projector

  • Video equipment

  • Airconditioned meeting room

  • WIFI access

General equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

Whether for business or leisure, Novotel São Paulo Center Norte is perfect for relaxation. Modern, comfortable rooms with everything you need for a well-deserved rest after a tiring trip. Benefit from WIFI, work desk and cot on request. Rooms adapted for people with reduced mobility. If you're travelling with family, you can bring your pet. Accommodations for up to 6 people.

Standard bedroom with 1 double size bed

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 2 single size beds

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 1 double size bed and 1 single size bed

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard room with 3 single size beds

  • Max. number of persons: 3
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Family bedroom with 1 double bed and 4 single beds

  • Max. number of persons: 6
  • Area: From 72 m² / 775 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Adapted superior room with 1 double size bed

  • Max. number of persons: 2
  • Area: From 36 m² / 388 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)
Rooms

Our restaurants and bars

KITA SUSHI BAR

Type of cuisine: Japanese

The Kita Sushi Bar serves drinks and traditional Japanese food, in a quiet and cozy atmosphere.

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Type of cuisine: International

Gourmet Bar, the first of its kind in Latin America, is now open at Novotel Center Norte. It specializes in pizzas with unique flavors, craft beers and a whole lot more. On Saturdays, you can enjoy traditional feijoada against a backdrop of live music.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

This modern and relaxed bar is ideal for happy hour. Enjoy a variety of drinks and a unique snacks menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Sao Paulo Center Norte

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

15,969 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,617 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

The only good thing: well located

Customer review rating 2.0/5

Patricia O. Business - 18/03/2020 Confirmed reviews ALL

The service is the worse. They forgot enough towels (basic), they told us we had water in the room, we didn’t. The price agreed by e-mail was different than charged. The restaurant is a disaster, they give food for one person in the table and the other just wait... it’s unbelievable.

Dear Mrs. Patricia O., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Comfortable hotel

Customer review rating 4.0/5

Eli Friends - 08/03/2020 Confirmed reviews ALL

Nice hotel to stay at if you have things to do around the zona norte area of Sao Paulo.

Dear Mr. Elineide W. , We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

EXCELENTE ESTADIA

Customer review rating 5.0/5

Carlos E. S. D. S. Business - 08/03/2020 Confirmed reviews ALL

HOTEL SEMPRE IMPECÁVEL

Prezado Sr. Carlos Eduardo Souto, Agradecemos por nos contar sobre sua experiência no Novotel São Paulo Center Norte. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja agradável quanto a anterior. Sinceramente, Helio Gelinski Gerente Geral Novotel SP Center Norte

Terrible check out experience

Customer review rating 3.0/5

Ricardo Friends - 26/02/2020 Confirmed reviews ALL

Hotel location is quite good, but when I leaft the room to do checkout, I had a very bad experience. At the counter it ok (quick and easy), but when I asked for my car (despite the fact that I´ve paid it before) it took more than an hour to get it. The team wasn´t prepared to handle this situation.

Dear Mr. Ricardo, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our Parking team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

It’s near the best Fogo. Other than that, I’ll stay somewhere else next time

Customer review rating 2.0/5

M D. Business - 20/02/2020 Confirmed reviews ALL

Aside from a few members of the front desk, most of the staff was slow and unaccommodating. It felt like we were bothering them when we asked for any kind of service. I doubt there will be a “next time” for me at this particular location.

Dear Mr. Michael Christopher, Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Good Stay

Customer review rating 4.5/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

VEry good

Dear Mr.Tiago M., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Boa estadia

Customer review rating 5.0/5

Cintia D. Business - 14/02/2020 Confirmed reviews ALL

Positiva

Prezado Sr., Agradecemos por nos contar sobre sua experiência no Novotel São Paulo Center Norte. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja agradável quanto a anterior. Sinceramente, Helio Gelinski Gerente Geral Novotel SP Center Norte

Good stay

Customer review rating 4.0/5

Camila Families - 12/02/2020 Confirmed reviews ALL

Everything were nice. The only point that I can complain about is the lack of vegan options in the breakfast and lunch menus. You could offer vegan breads, tofu and vegan milk (like cashew milk or almond milk).

Dear Mrs. P., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Nice Experience

Customer review rating 4.5/5

Bruno B. Business - 06/02/2020 Confirmed reviews ALL

This Hotel hás a good location, very nice instalation and good service. Only stayed for one Night therefore had a good time.

Dear Mr. Bruno B., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

well located

Customer review rating 3.5/5

Patricia V. Business - 04/02/2020 Confirmed reviews ALL

Good experience in terms of amenities but terrible experience on bar and restaurant

Dear Mrs. Patricia V., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Extremely expensive for a regular hotel

Customer review rating 1.5/5

Pedro M. Business - 03/02/2020 Confirmed reviews ALL

The attention is not good in both restaurants, the breakfast is more than regular is even bored, the food also is just like "ok". The room regular, everything is regular less the absurd price.

Dear Mr. Pedro M., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Comformable Stay

Customer review rating 5.0/5

Jumpei Business - 02/02/2020 Confirmed reviews ALL

Convenient to go to Expo. But a little far from central.

Dear Mr. T., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Empty room

Customer review rating 3.0/5

Cluve Business - 23/01/2020 Confirmed reviews ALL

Hotel has good locatios and people provide great service. Only problem was the room was empty!! No bedside light or bedside table!

Dear Mr. S., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Terrible

Customer review rating 0.5/5

Marlon Business - 21/01/2020 Confirmed reviews ALL

The front desk realy doesn´t know how to guest. Didn´t give me welcome drink. Didn´t give a room far from elevator as requested. after change room, air conditioner was not working terrible night i´ll never come back.

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Mr

Customer review rating 5.0/5

Kimeshen Friends - 18/01/2020 Confirmed reviews ALL

Exellent service good comfort hotel is amazing and neat .

Dear Mr. Kimeshen, We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Unpleasant stay

Customer review rating 2.0/5

Clara Couples - 07/01/2020 Confirmed reviews ALL

We stayed 12 nights and our experience wasn't pleasant. We had problems since we checked in, since they couldn't find our reservation because it was reserved with Banstur(a travel plan). We could clearly see a difference of treatment with the guests that reserved with a travel plan and the other guests. We have Accor Silver and with that we should be able to get a courtesy drink, which the hotel didn't give it us even when I showed the page where it said we should get it. The room wasn't well maintained. The bathroom door wasn't closing properly, the bed was very uncomfortable and very hard. We asked to change rooms but they told us that all beds in the hotel were the same, which was a complete lie since the new room we moved to, the bed was much better and clearly different. Also had a problem with our room card that got demagnetized and when we went to the front desk to ask for a new one, all we had to say was our room number. For our surprise they didn't ask for any kind of ID and even said our names, which I confirmed. So basically anyone could have access to any room. We found that very strange, since for breakfast you have to say nor only the room number, but also the name of all people that are staying there. Speaking on the breakfast, I had the unpleasant luck to get a used dirty spoon that was mixed with the clean ones. It had a red lipstick stain on it (that I clearly wasn't wearing it) and unfortunately I only noticed after I used it. The worse thing happened was at one night, when we woke up at 4 am with some crazy guy yelling and slamming the doors on the hallway. We called front desk and they were extremely rude saying they already knew and they were sending security. When security got there they didn't stop the guy from anything, and he was hitting on the doors, screaming very loud and trying to enter the rooms, including ours. Only the police managed to get him out, the hotel security didn't stop him from anything. We had no idea if it was someone dangerous, if it was a hotel guest or even someone from outside. That was very scary and the hotel didn't do anything to compensate this. The location is very good, but it's not worth dealing with all that.

Dear Ms. A., Thank you for taking the time to tell us about your experience at the Novotel Sao Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope e that you give us the opportunity to better serve you in the near future. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Professional staff, relaxed stay.

Customer review rating 4.0/5

S. Couples - 02/01/2020 Confirmed reviews ALL

My stay for two days holiday was relaxed. The stay was professional and efficient. Thanks for all.

Dear Mr. S., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Excellent rooms

Customer review rating 5.0/5

Monica T. D. S. Families - 28/12/2019 Confirmed reviews ALL

Me and my mother stayed at the hotel by the christmas festivities occasion. The room was excellent, clean and the hotel staff friendly and cooperative. I have a suggestion: My mother is 87 and have a diminished viewing accuracy. She thought the room should be brighter because the dim light made it difficult for her to see.

Prezada Sra. Monica Tavares dos s., Agradecemos por nos contar sobre sua experiência no Novotel São Paulo Center Norte. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja agradável quanto a anterior. Sinceramente, Helio Gelinski Gerente Geral Novotel SP Center Norte

Very good

Customer review rating 4.0/5

Nalini Families - 25/12/2019 Confirmed reviews ALL

Was Nice and comfortable , the breakfast was great !

Dear Lady. Nalini Babou P., We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

Great experience

Customer review rating 5.0/5

Fernando S. Business - 16/12/2019 Confirmed reviews ALL

I've been hosted for a 3 day training period and everything was better than expected. Great rooms, very clean, spacious and quiet. Food ir very good and the hotel team is very well trained.

Dear Mr. Fernando, We appreciate your comments regarding your stay at Novotel Sao Paulo Center Norte. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helio Gelinski General Manager Novotel SP Center Norte

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