Sofitel Chicago Magnificent Mile Hotel 5 stars

Customer review rating (ALL Rating) 4.6/5 24,261 reviews

ALLSAFE approved hotel

Information message

Sofitel Chicago Magnificent Mile
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+ 19 Services

Hotel extras

  • An architectural tour de force

  • A taste of France in the Windy City

  • A central location for luxe and leisure

  • 415 modern guest rooms with complimentary WiFi

  • Renowned Gold Coast address just steps from the Magnificent Mile and Oak Street shopping.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Chicago Magnificent Mile

20 East Chestnut St - Downtown
60611 chicago
united states

Fax: (+1)3123244026

Check-in from 15h00

Check out up to 12h00

  • BROADWAY:  36 N/A

  • CHICAGO:  66 N/A

  • SHERIDAN:  151 N/A

  • BLUE LINE:  CHICAGO

  • RED LINE:  CHICAGO

  • By plane

    CHICAGO OHARE AIRPORT At 25km / 15.54 miles

  • By plane

    MIDWAY At 20km / 12.43 miles

  • By plane

    OHARE INTERNATIONAL AIRPORT At 17.7km / 11 miles

  • By car

    KENNEDY EXPRESSWAY - OHIO STREET At 1km / 0.62 miles

  • By train

    UNION STATION At 1.9km / 1.18 miles

GPS:41.898383, -87.627573

Companies

  • ABN 2.0 km / 1.24 mi
  • ACCENTURE 1.77 km / 1.1 mi
  • AIG 2.0 km / 1.24 mi
  • AON 2.0 km / 1.24 mi
  • BANK OF AMERICA 2.41 km / 1.5 mi
  • BANK ONE 2.0 km / 1.24 mi
  • BOARD OF TRADE 2.9 km / 1.8 mi
  • BOEING 2.0 km / 1.24 mi
  • BP 2.57 km / 1.6 mi
  • CHASE TOWER 2.57 km / 1.6 mi
  • CIGNA 2.5 km / 1.55 mi
  • COMCAST 1.29 km / 0.8 mi
  • DELOITTE 2.9 km / 1.8 mi
  • DELOTTE TOUCH 2.0 km / 1.24 mi
  • ERNST & YOUNG 2.41 km / 1.5 mi
  • ERUST & YOUNG 2.5 km / 1.55 mi
  • GOLDMAN SACHS 2.74 km / 1.7 mi
  • HARRIS BANK 2.0 km / 1.24 mi
  • IBM 2.74 km / 1.7 mi
  • LEO BERNETT 2.0 km / 1.24 mi
  • MARS 1.21 km / 0.75 mi
  • MARSH USA 2.9 km / 1.8 mi
  • MCKINSEY & CO 1.5 km / 0.93 mi
  • MERCHANDISE MART 2.41 km / 1.5 mi
  • POLO RALPH LAUREN 0.48 km / 0.3 mi
  • PWC 1.29 km / 0.8 mi
  • R R DONNELLY 2.0 km / 1.24 mi
  • UNITED CENTER 25.0 km / 15.54 mi

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CDA

Executive Chef Cliff Crawford brings a new dining experience to Sofitel Chicago Magnificent Mile. CDA, the property's reinvented lobby-level restaurant, is a neighborhood meeting place that features Mediterranean small plates.

Your meetings and events

Unforgettable events come naturally at Sofitel Chicago Magnificent Mile with more than 10,000 square feet of meeting space featuring breathtaking city views. Let our stylish decor and flawless service set the stage for meetings of distinction.Choose from spectacular hotel meeting venues including a 4592-square-foot ballroom eight meeting rooms and a private dining room with open kitchen. Enjoy expertly prepared French cuisine and create incomparable meetings.

Room descriptions and layouts

11 

meeting rooms

From 1 to 400 

attendees

Configuration is not available for these requirements
  • Unsure of the capacity needed for your event?

  • This hotel is not suitable for your event?

    Look for another hotel
  • Convert different units of measurement and make organising your events easier.

  • Flipchart

  • Indoor and Outdoor facilities

  • Videoconferencing

  • Audio and video equipment

  • Podium

  • Lectern

  • Day light

  • WIFI access

  • Syndicate rooms

  • Airconditioned meeting room

  • Video equipment

  • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Our accommodation(s)

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

24,261 reviews

TripAdvisor Rating 4.5/5

5,106 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Still A Great Hotel, Strategic Location

Customer review rating 5.0/5

Gordon W. Families - 26/11/2021 Confirmed reviews ALL

Outstanding in all ways! Great room, good food and drink, good service, fair prices, wonderful location! Five star!!

Good stay, great location

Customer review rating 4.5/5

Tadhg Business - 26/11/2021 Confirmed reviews ALL

Excellent location of hotel for access to lake shore and also the Magnificent Mile Shopping

Great location, beds were horrible

Customer review rating 2.5/5

Linda K. Couples - 26/11/2021 Confirmed reviews ALL

My husband and I stayed at the hotel just before COVID in December, 2019. We had a great stay and when we decided to return to Chicago with friends of ours, we all booked the Sofitel again. The mattresses were so soft that it felt as if we were sleeping in a canoe. My friends husband didn’t sleep all and required a board placed under the mattress and the pillow top removed. We stayed in Chicago for two nights, left for St. Louis for two nights and returned to Chicago’s Sofitel for a final night before returning home. I requested a room with two beds, I thought that might help but the beds were in even worse condition than the first two nights. I complained to the front desk upon check out but nothing was done about it. As for my friends, they requested a room with a board underneath their mattress but upon checking, they learned that room had been given to someone else. Their last night was completely uncomfortable. Unless your mattress situation changes, we will never return to the Sofitel in Chicago.

Customer review rating 4.5/5

Hector R. Couples - 25/11/2021 Confirmed reviews ALL

Very nice hotel. Everyone was so attentive. Definitely will return and recommend

Great location.

Customer review rating 4.5/5

Anonymous Couples - 24/11/2021 Confirmed reviews ALL

Attentive and friendly staff. The room was very clean and comfortable. I will return.

Great location, great hotel!

Customer review rating 4.5/5

Staci Families - 24/11/2021 Confirmed reviews ALL

Loved our stay at Sofitel. Hotel is delightful and in a perfect location. Our room was clean, beds were SO comfy, and staff was friendly. Minor odd design flaw — our bathroom had French doors and there was a slight gap between the two doors when closed. Didn’t feel like you had much privacy.

Excellent stay

Customer review rating 5.0/5

Bdowns Families - 24/11/2021 Confirmed reviews ALL

Room was nice and very big. All of the staff were helpful and friendly. Great location. Would definitely stay again.

Perfect location, professional staff, luxury accommodations

Customer review rating 4.0/5

Katie D. Friends - 24/11/2021 Confirmed reviews ALL

I was thechicago property for a 50th college reunion with girlfriends. We oarticularly enjoyed the long breakfasts all three mornings…good coffee good food and we were able to chat with good service and minimal interruptions.

Perfectly fine

Customer review rating 4.0/5

Anonymous Friends - 24/11/2021 Confirmed reviews ALL

Perfectly fine. Staff was very courteous and helpful.

good to be back

Customer review rating 4.5/5

Al Solo - 24/11/2021 Confirmed reviews ALL

I enjoy the comfort and service that is a hallmark of Sofitels around the world including the one in Chicago. The check-in personnel were attendant to my needs regarding room location; the only hiccup was the timing of room cleaning, which was later than I indicated and as a consequence, I had a minor inconvenience having to go back down to the lobby to waitfor them to finish their service.

Customer review rating 3.0/5

Margaret S. Couples - 23/11/2021 Confirmed reviews ALL

We were there for our wedding reception and had a block of rooms. Some things were executed well, while others fell quite short.

excellent, well maintained hotel

Customer review rating 4.5/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Hotel and service exceeded our expectation. The only problem we experienced was the elevators close to quickly and we heard of one family who had a child be left outside the doors because they closed to quickly

Dark and underwhelming

Customer review rating 2.0/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Underwhelming unfortunately. Lobby is too dark and was too hot. At check in first names were not properly verified so Thomas R. (2) was checked into Mark R. and Catherine R. rooms resulting in an unpleasant and lengthy check in process to try and resolve. Assistance throughout the stay was never offered but instead felt cumbersome for the staff as if I was an inconvenience. (Both at Front Desk and at the bar). Hostess was rude at breakfast but our server was lovely which helped save that experience.

Customer review rating 5.0/5

Christy B. B. Friends - 23/11/2021 Confirmed reviews ALL

Everything was wonderful from our room to the restaurants to the personnel!

well located, beautiful place

Customer review rating 5.0/5

G. Couples - 23/11/2021 Confirmed reviews ALL

The hotel was very nice and the staff was friendly and helpful. Nice gym too!

Pleasant Stay!

Customer review rating 5.0/5

Sidstoper Business - 22/11/2021 Confirmed reviews ALL

Quick trip to Chicago, had a small happy hour in Le Bar. Everyone is so nice at this property!

Impressive stay

TripAdvisor rating 5.0/5

Ricofrobles 08/11/2021 TripAdvisor review

Morgan (I think that was her name) checked us in upon arrival. She was genuinely thoughtful, practical, and professional in demeanor. The entire staff was impressively responsive to our (my wife and I) requests. We simply texted the number Morgan provided, and our wishes were their commands. The room was clean, and the views were amazing. I can’t provide enough positive words for the entire staff: from check-in to room service to cleaning to check-out, their level of service and response times were impeccable. We also couldn’t ask for a better location—central to everything. My wife and I were quite impressed, especially for two travelers who usually shy away from hotels. We would definitely stay at Sofitel Chicago again and any other associated hotel around the world. Bravo!

Dear Ricofrobles, Thank you so much for this sincere review! We agree that Morgan is the best and we're delighted to hear that you experienced the true spirit of hospitality that she brings to our team. We (Morgan included!) look forward to hosting you again the next time you come to Chicago.

Not what’s expected!

TripAdvisor rating 3.0/5

antonyainsworth Business - 23/09/2021 TripAdvisor review

Having stayed at this hotel many times and over many years this wasn’t what I’d expect from the hotel. Terrible check in (I was bounced between 3 different people all of which didnt understand the process) I pointed out that I was a Diamond level guest which fell on deaf ears. I was told “next time book through our website “ I explained I was on business travel and my firm one of the largest in Chicagoland mandates Amex travel. I received an ok room but not offered any special service. Two weeks later I still have no record of my stay or points. Irony is the booking did show up on the Accord website . Still does.

Dear antonyainsworth, Thank you for your candid feedback. We will use this to improve our processes and review these standards with our colleagues. We look forward to welcoming you back very soon and will make every effort to showcase our true French hospitality!

Understated elegance in the Water Tower complex

TripAdvisor rating 5.0/5

s118502 02/08/2021 TripAdvisor review

Sofitel is one of my favorite hotel brands. The recently renovated Sofitel in Chicago is elegant and refined, without being ostentatious. My husband and I enjoyed our four nights in the Sofitel Magnificent Mile very much, and will be back! Although we are not handicapped, we were given a handicapped room (which is fine). Areas for improvement are all related to the bathroom in the room we stayed: 1. No hooks for towels; there is no where to hang the towels to dry. Please add hooks or towel racks 2. Not enough ledge space in the shower. There was one small ledge that can barely fit a full bottle of shampoo (or the three travel sized toiletries provided by Sofitel). Please add more ledges in the shower 3. Shower door. The glass door doesn't completely seal, so when water hits the glass shower door, it automatically leaks onto the floor (a lot of water gets on the floor - three bathmats to soak up!) Thanks, Virginia

Dear Virginia, Thank you so much for staying with us while you were in Chicago. We are pleased to hear that you enjoyed your stay. We value your feedback regarding our bathrooms and will relay this to our Engineering department for follow up and action. The next time you find yourself in Chicago, we would welcome the opportunity to host you once again. Thank you!

Wonderful Experience

TripAdvisor rating 5.0/5

thomasnickz Business - 11/03/2021 TripAdvisor review

Combined business and leisure travel into a wonderful experience. Sofitel property is conveniently located to business center and restaurant district. Service was impeccable and LeBar was a great way to start each evening.

Dear thomasnickz, Thank you so much for letting us know that you had a nice stay with us. We are delighted to hear that our service went above and beyond to show you the true nature of our French hospitality. The next time your business travels, or personal travels, bring you back to Chicago, we look forward to once again being your hosts!

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