Hotel - Sofitel Chicago Magnificent Mile
Sofitel Hotel Sofitel Hotel

Sofitel Chicago Magnificent Mile Hotel

4.5/5 4,991 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • Wi-Fi in Room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air Conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ABN2 km / 1.24 mi AIG2 km / 1.24 mi BANK OF AMERICA2.41 km / 1.5 mi BOARD OF TRADE2.9 km / 1.8 mi BP2.57 km / 1.6 mi CIGNA2.5 km / 1.55 mi DELOITTE2.9 km / 1.8 mi ERNST & YOUNG2.41 km / 1.5 mi GOLDMAN SACHS2.74 km / 1.7 mi IBM2.74 km / 1.7 mi MARS1.21 km / 0.75 mi MCKINSEY & CO1.5 km / 0.93 mi POLO RALPH LAUREN0.48 km / 0.3 mi R R DONNELLY2 km / 1.24 mi
ACCENTURE1.77 km / 1.1 mi AON2 km / 1.24 mi BANK ONE2 km / 1.24 mi BOEING2 km / 1.24 mi CHASE TOWER2.57 km / 1.6 mi COMCAST1.29 km / 0.8 mi DELOTTE TOUCH2 km / 1.24 mi ERUST & YOUNG2.5 km / 1.55 mi HARRIS BANK2 km / 1.24 mi LEO BERNETT2 km / 1.24 mi MARSH USA2.9 km / 1.8 mi MERCHANDISE MART2.41 km / 1.5 mi PWC1.29 km / 0.8 mi UNITED CENTER25 km / 15.54 mi

Congress centre

MCCORMICK PLACE8 km / 4.97 mi

Exhibition centre

NAVY PIER1 km / 0.62 mi

Your meetings and events

Unforgettable events come naturally at Sofitel Chicago Magnificent Mile with more than 10,000 square feet of meeting space featuring breathtaking city views. Let our stylish decor and flawless service set the stage for meetings of distinction.Choose from spectacular hotel meeting venues including a 4592-square-foot ballroom eight meeting rooms and a private dining room with open kitchen. Enjoy expertly prepared French cuisine and create incomparable meetings.

Sofitel Chicago Magnificent Mile Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BORDEAUX AND FOYER 38 m2 9 m 35 16 16 24 40
MARSEILLE AND FOYER 38 m2 9 m 35 16 16 24 40
AVIGNON 48 m2 9 m 45 20 24 32 50
VERSAILLES 48 m2 9 m 45 20 24 32 50
LIMOGES 63 m2 9 m 65 28 32 40 60
STRASBOURG 63 m2 9 m 65 28 32 40 60
CANNES 80 m2 9 m 85 30 32 50 60
CIGALE PRIVATE DINING ROOM 101 m2 12 m 85 32 24 48 70
CHICAGO 192 m2 12 m 200 45 48 110 160
PARIS 234 m2 3 m 225 55 48 140 180
GRAND BALLROOM 426 m2 12 m 400 120 100 260 340
    • Flipchart
    • Indoor and Outdoor facilities
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • Video equipment
    • High speed transmission line
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator
    • Accommodation
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The accent is on comfort within our sleek Chicago luxury hotel. Our 415 downtown Chicago luxury hotel suites and rooms exemplify "art de vivre", with designer furnishings, spacious marble bathrooms, and views of downtown and the John Hancock Observatory.

  • 415 rooms
  • 100% non-smoking hotel
  • 21 rooms for people with reduced mobility
  • 36 family rooms
  • Baby bed
    • 110/120 V AC
    • Air Conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Turn down service
    • Radio in room
    • Wi-Fi in Room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • Web TV
    • Pay per view channel(s)
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.6/5 ALL Rating 22,066 reviews

Our guest reviews for
Sofitel Chicago Magnificent Mile

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,991 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Joe Solo - 04/12/2019 Confirmed reviews ALL
« Very comfortable and nice updates to the room »

I was pleasantly surprised by how nice the Sofitel's updates to the rooms are. Very well done. Great value.

David B. Families - 04/12/2019 Confirmed reviews ALL
« All wonderful....except for the barking dog. »

Everything about the hotel itself was wonderful - from the rooms to the beds to the cleanliness. The staff we worked with were always kind and friendly, and aimed to help. The only issue we had was a barking dog in a room down the hall from us. The first night of our stay, it barked for over two hours in the evening when it was clearly left alone in the room. (I took videos - both from the hallway and inside our room, where you could hear it.) I called downstairs multiple times but it seemed like nothing could be accomplished. The next day, I was able to talk to a staff member and then a manager, who were very apologetic. They told me they talked to the room's occupants, who assured them that it wouldn't happen again. I don't understand why, though, if no-dogs-alone-in-a-room is hotel policy, the guests were allowed to stay. Sure enough, on the third night of our stay, it happened again. This time, for at least 90 minutes. We eventually heard the occupants come back and they had been told to change rooms (again....why could they stay? Especially after violating the protocols twice and their promise to the management once?). When I first dealt with the issue, the afternoon after it happened, I asked if some sort of adjustment could be made to our bill since our side-by-side rooms both were disturbed for hours after a long day of travel. She told me she would. But when we checked out that Sunday morning, and after another incident, no adjustment had been made to our bill. While I wasn't expecting a comped stay or anything, I felt like having to deal with hours of dogs barking and multiple calls and trips to the front desk warranted some sort of thank-you gesture from the hotel. I did call and follow up that evening, but the manager I'd dealt with wouldn't be back for 48 hours. She could only take a small charge off of one room. So I am not sure if anything additional will be resolved. I plan to call back this afternoon.

Linda K. Couples - 04/12/2019 Confirmed reviews ALL
« Really like this hotel, but feel the website is a 'bait and switch'. »

We stayed a week in June 2019 in a 'prestige suite', room #2908. For Thanksgiving, 6 days, I booked a 'prestige suite', was given rm. #1208, which was 1/2 the size with 1/2 the window light. I contacted the front desk and eventually (after one night in 1208), we were moved to #2208. Better, but still not the same as #2908. Your website shows a photo of the larger 'prestige' suites, all for the same rate, no differentiation by floor - even though for that rate, the living area can be 1/2 the size with less windows.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Madame K., Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Chicago Magnificent Mile. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies for any confusion or misleading information you felt you experienced from your most recent stay. I assure you that is not our intention and we are working at a senior level to address your valid concerns. Our relationship with our guests is of paramount importance. I have marked your profile for a complimentary upgrade on your next visit as a token of sincerity in service. We hope you will be our guest again in the future and experience our improvements. Merci, J. Kyle Jackson Director of Rooms T. +1… Sofitel Chicago Magnificent Mile 20 E. Chestnut Street, Chicago, IL 60611

Teresa R. Business - 03/12/2019 Confirmed reviews ALL

Staff was very efficient and welcoming. Room was immaculate. Bed was very comfortable.

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Very elegant and I appreciated the attention to detail

Anonymous Families - 03/12/2019 Confirmed reviews ALL
« Nickel and Dime. Upgrade the electronics. »

Room was nice. Don’t charge for music. And it’s not the 10 bucks I care about. And the Bose at the bedside is from about 1990.

Jk Families - 03/12/2019 Confirmed reviews ALL
« A bit disappointed »

When I received an email from you it was addressed as Mr. the reservation was definitely in my name and clearly female. In checking in I mentioned this to the person who checked me in and he was rather rude. Told me that unless I specify I’m not a male when I make the reservation it’s just the way it is. I got the impression that he felt males are the predominant users so too bad for me. Very disconcerting. I’m returning this weekend and we’ll see if your system corrected the error. Also the invoice listed me as being from Great Britain and I’m American. Nothing wrong with males or Great Britain but not accurate. Again told it’s just the way it is. Why does this happen?

Suzanne S. Business - 03/12/2019 Confirmed reviews ALL
« Satisfied »

Upon checking in to room 610, I noticed that the room was not completely cleaned. There were items left in the room (a glow in the dark ring the size of a hoola hoop, a half consumed bottle of water, a tooth brush and toothpaste in a glass in the bathroom, the shampoo and conditioner were half full and the bed was made but looked a bit wrinkled). I reported it to the front desk person who apologized profusely and offered me a voucher for breakfast the next day. She also offered to place me in another room, but I had already unpacked before I realized the items in the room so I declined. When I returned to my room after dinner, the linens were made and the room was cleaned. I assumed that maybe the housekeeping staff didn't realize that the previous occupants and checked out and perhaps only cleaned for an extended stay? Elydia at the front desk was very nice and accomodating as were the Bell staff and other front desk personnel. I ate in the restaurant the next morning and the breakfast was delicious and wait staff were professional. It's unfortunate that I was placed in a room that wasn't completely cleaned to begin with but your staff did everything necessary to make the rest of my stay enjoyable and comfortable.

Aileen Friends - 03/12/2019 Confirmed reviews ALL

A warm friendly and helpful concierge

Mark D. Couples - 03/12/2019 Confirmed reviews ALL
« Pleasant Stay »

Comfortable surrounds in a relatively central location. Friendly and accommodating staff.

David L. Families - 03/12/2019 Confirmed reviews ALL
« Chicago Thanksgiving »

overall fine. The hotel king beg was outstanding. The bathroom was well designed. The hotel was quiet and comfortable.

Paul Couples - 03/12/2019 Confirmed reviews ALL
« I felt like a king! »

Loved everything about it, from check in to check out and everything in between.

Tom Couples - 02/12/2019 Confirmed reviews ALL
« Great Hotel »

The hotel was very nice, clean, well equipped. The only reason I gave it a 9 instead of a 10 and this may sound petty but we wanted to watch a movie, it was $20 a movie for even the very old movies (i.e., the old version of The Shining). I thought that was a little excessive.

Jules O. Couples - 02/12/2019 Confirmed reviews ALL
« Jules O. »

Highly satisfactory.

Ab Couples - 02/12/2019 Confirmed reviews ALL
« Excellent as always »

Staff was awesome and room was clean. Was surprised by an anniversary gift by the hotel. Thanks

Victor S. Business - 02/12/2019 Confirmed reviews ALL
« Automation Fair »

your hotel has a very friendly staff and the rooms are very clean.

Constance B. Families - 02/12/2019 Confirmed reviews ALL
« Great stay for Thanksgiving! Amazing service! »

We love staying at Sofitel! Service is great! Bed is so comfortable!

Gordon, L. Families - 02/12/2019 Confirmed reviews ALL
« Sofitel Tefreshed and Improved »

Fantastic gym...great Mideastrt food...have the cucumber dip and the yamauchi small plates. Cool bar, good wines, nice lobby. Good service at front desk. Rooms fine. Overall I would come back in a minute. Stayed at Talbott a block away last time...Sofitel is far superior.

Mark M. Couples - 02/12/2019 Confirmed reviews ALL
« All was fine. But the "amenities fee" was not adequately disclosed when booking. »

All was fine. But the "amenities fee" was not adequately disclosed when booking.

Stephanie A. S. Families - 02/12/2019 Confirmed reviews ALL
« Excellent »

Room was spacious, small upgrades like "do not disturb" light, electronic operation of shades and drapes, turndown service, spacious bathroom and wide bedroom hallway were noticed and appreciated. The only issue was that the event for the HVAC was located across from the living area over the hallway. As such, the air blew horizontally mostly affecting the living space. I attempted to cool the sleeping area to improve my sleep, but the air did not really cool in this direction.

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