Sofitel Chicago Magnificent Mile Hotel

Room was nice. Don’t charge for music. And it’s not the 10 bucks I care about. And the Bose at the bedside is from about 1990.

When I received an email from you it was addressed as Mr. the reservation was definitely in my name and clearly female. In checking in I mentioned this to the person who checked me in and he was rather rude. Told me that unless I specify I’m not a male when I make the reservation it’s just the way it is. I got the impression that he felt males are the predominant users so too bad for me. Very disconcerting. I’m returning this weekend and we’ll see if your system corrected the error. Also the invoice listed me as being from Great Britain and I’m American. Nothing wrong with males or Great Britain but not accurate. Again told it’s just the way it is. Why does this happen?

Upon checking in to room 610, I noticed that the room was not completely cleaned. There were items left in the room (a glow in the dark ring the size of a hoola hoop, a half consumed bottle of water, a tooth brush and toothpaste in a glass in the bathroom, the shampoo and conditioner were half full and the bed was made but looked a bit wrinkled). I reported it to the front desk person who apologized profusely and offered me a voucher for breakfast the next day. She also offered to place me in another room, but I had already unpacked before I realized the items in the room so I declined. When I returned to my room after dinner, the linens were made and the room was cleaned. I assumed that maybe the housekeeping staff didn't realize that the previous occupants and checked out and perhaps only cleaned for an extended stay? Elydia at the front desk was very nice and accomodating as were the Bell staff and other front desk personnel. I ate in the restaurant the next morning and the breakfast was delicious and wait staff were professional. It's unfortunate that I was placed in a room that wasn't completely cleaned to begin with but your staff did everything necessary to make the rest of my stay enjoyable and comfortable.

A warm friendly and helpful concierge

Comfortable surrounds in a relatively central location. Friendly and accommodating staff.

overall fine. The hotel king beg was outstanding. The bathroom was well designed. The hotel was quiet and comfortable.

Loved everything about it, from check in to check out and everything in between.

The hotel was very nice, clean, well equipped. The only reason I gave it a 9 instead of a 10 and this may sound petty but we wanted to watch a movie, it was $20 a movie for even the very old movies (i.e., the old version of The Shining). I thought that was a little excessive.

Highly satisfactory.

Staff was awesome and room was clean. Was surprised by an anniversary gift by the hotel. Thanks

your hotel has a very friendly staff and the rooms are very clean.

We love staying at Sofitel! Service is great! Bed is so comfortable!

Fantastic gym...great Mideastrt food...have the cucumber dip and the yamauchi small plates. Cool bar, good wines, nice lobby. Good service at front desk. Rooms fine. Overall I would come back in a minute. Stayed at Talbott a block away last time...Sofitel is far superior.

All was fine. But the "amenities fee" was not adequately disclosed when booking.

Room was spacious, small upgrades like "do not disturb" light, electronic operation of shades and drapes, turndown service, spacious bathroom and wide bedroom hallway were noticed and appreciated. The only issue was that the event for the HVAC was located across from the living area over the hallway. As such, the air blew horizontally mostly affecting the living space. I attempted to cool the sleeping area to improve my sleep, but the air did not really cool in this direction.